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INTRODUCTION

Do you want to join an organization that invests in you as a Patient Logistics Operations Program Lead? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

JOB SUMMARY AND QUALIFICATIONS

Under the leadership of the Corporate Director of Operations, Patient Logistics Centers (PLC), the Patient Logistics Operations Program Lead advances established PLC strategic priorities by planning, coordinating, and executing clinical and operational initiatives across PLC field locations and the corporate team. Working in close partnership with the Director, PLC field leaders and colleagues, corporate stakeholders, and appropriate division and facility partners, this position drives project development, implementation, execution, measurable outcomes, and accountability for assigned deliverables. The Program Lead applies registered nursing expertise to strengthen clinical workflows, patient safety, quality, standardization, and operational performance. In collaboration with the Director and technology partners, the Program Lead provides clinical and operational guidance to inform technology design, development, optimization, and implementation so solutions meet operational requirements, support end-user needs, and enable effective PLC workflows. The scope includes transfer center operations, Centralized Patient Placement (CPP), behavioral health (BH) patient placement and intake, and transport coordination center functions, as well as additional PLC services as organizational strategy and priorities evolve.

What you will do in this role:

• Apply clinical judgment to support safe, timely transfer, placement, and intake workflows, including escalation and level-of-care coordination.
• Partner with PLC field leaders and colleagues to identify clinical risks and implement quality and patient safety improvements.
• Partner with the Director and PLC field leaders to advance established priorities through project planning, implementation, execution, and accountability.
• Analyze PLC performance, productivity, and workflow data; support measurable operational improvements.
• Collaborate with PLC field teams to standardize workflows, procedures, and escalation processes.
• Advise technology partners on clinical workflows and end-user needs; support solution development, testing, rollout, and adoption.
• Collaborate with PLC field leaders, frontline colleagues, corporate teams, and other stakeholders as needed.
• Participate as a required member of PLC emergency preparedness and response efforts, including Emergency Operations Council activations, hospital evacuations, and other emergency events. Availability and active participation may be required overnight, on weekends, and outside normal business hours, as operational needs dictate.
• Support project and technology rollouts at PLC locations, divisions, and facilities, including travel as needed.
• Clinical judgment and patient safety; PLC and hospital operations knowledge; analytical problem solving; quality and process improvement; cross-functional collaboration; communication and presentation; change management; project coordination; organization and prioritization; professional accountability.

BASIC QUALIFICATIONS

• Required: Minimum 3 years of relevant clinical nursing experience (3-7 years of relevant experience targeted). Demonstrated ability to coordinate multidisciplinary initiatives, assess clinical workflows, and use performance data to drive improvements.
• Required: Bachelor's degree (undergraduate degree) and graduation from an accredited nursing program. Bachelor of Science in Nursing (BSN) preferred.
• Current, active, unrestricted Registered Nurse (RN) license required; must maintain licensure and meet applicable state practice requirements.
• Working knowledge of clinical transfer and intake workflows, patient safety principles, and clinical escalation practices.
• Strong analytical, project coordination, communication, and Microsoft Office skills; ability to interpret PLC operational and quality data.

PREFERRED QUALIFICATIONS

• Preferred: Experience in patient logistics, transfer center operations, acute care, clinical operations, process improvement, or implementation of standardized workflows.

BENEFITS

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers, and their communities.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people." - Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family of 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Patient Logistics Operations Program Lead opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.