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Company Description

Vericast is the financial institution (FI) performance partner. We help banks and credit unions drive growth, improve efficiency, increase engagement and navigate change through the power of data, technology and people. Our advanced analytics, data-driven insights and integrated solution set enable better execution with agility, precision and scale. That’s why thousands of financial institutions look to Vericast and our 150 years of financial services expertise to help them achieve more.

Job Description

This position is responsible for technical support at all Vericast locations; analyzes and resolves faults, whether it is a major system crash or a forgotten password, while undertaking routine preventative measures and deploying new hardware to users.

Key Duties / Responsibilities

• The Support Engineer I has responsibility for Windows support including patch management and vulnerability management, along with system and hardware refreshes. 20%
• The Support Engineer I work in ServiceNow working with Windows and many applications that support the business. 20%
• This position is required to provide on-call support along with upgrade deployments that may be done on nights and weekends. 20%
• The Support Engineer will provide training and technical support for users with varying levels of IT knowledge and competence while working closely with other departments/organizations and collaborating with other IT staff. 10%
• The Support Engineer I will need to be able to identify process improvement needs and communicate these needs with leadership. 10%
• The Support Engineer I will need to be able to adapt quickly to new processes and ever-changing technologies. 10%
• This position will include project-based work that will be led by the manager or other managers and status will need to be provided in a timely manner. 10%

Qualifications

Education & Knowledge Required

• Bachelor’s degree or equivalent work experience (required)
• A+ certifications (preferred)

Experience / Skills / Abilities Required

• Experience supporting desktop and laptop hardware, Windows Server, Active Directory, application and OS patching, hardware, and software break-fix, and troubleshooting various internal applications and hardware.
• Technically proficient in application/component or system; may act as an internal consultant.
• Operating systems: Windows Systems with limited exposure to Linux environments
• Ability to create and document standards and procedures.
• Strong ability to analyze failures and prioritize resolution efforts.
• Ability to support users and systems in a fast-paced, changing environment.
• Maintain a positive attitude in all situations.
• Flexibility to meet customer needs or project goals.
• Basic scripting knowledge (PowerShell or similar)
• Understanding of security best practices (patching, endpoint protection, least privilege)

Additional Information

• Ability to work 2nd Shift (1:30 pm to 10:00 pm); extended hours and on-call responsibilities are required.
• To perform the duties of this job, you will be required to be onsite.

Salary range: $66,000 - $72,000 + Shift Differential $5,000 Annually

2nd Shift (1: 30 pm to 10:00 pm). Extended hours and on-call responsibilities are required.

Applications will be accepted until the posted deadline August 18, 2026 or until a sufficient candidate pool has been identified.

All team members are responsible for demonstrating the company's Core Values at all times and for using Performance Excellence principles to continuously improve effectiveness, efficiency, products, and services. This includes, but is not limited to, participating on improvement teams, recommending and implementing improvement ideas, and participating in training and other activities to keep up to date on processes, information, etc.

All team members are responsible for supporting and complying with internal and external audits, to include providing information, performing assigned tasks to ensure compliance, and preparing and maintaining evidence that key duties identified as internal controls have been performed.

All team members are responsible for supporting and complying with safety and security policies to promote a healthy working environment.

Vericast offers a generous total rewards benefits package that includes medical, dental and vision coverage, 401K matching and flexible PTO. A wide variety of additional benefits like life insurance, employee assistance and pet insurance are also available, not to mention smart and friendly coworkers!

At Vericast, we don’t just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients, and our community. As an Equal Opportunity employer, Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Talent Acquisition team at talentacquisition@vericast.com. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf