Business Operations Analyst Jobs in Washington

INTRODUCTION

Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

PSE's New Product Development team is looking for qualified candidates to fill an open Business Projects Analyst position!

Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

JOB DESCRIPTION

We are looking for a highly analytical detail-oriented individual to join our Pole Services Operations team. This role will manage customer owned equipment for unmetered service connections under sch 57 and 24. This individual will be responsible for coordinating the research and resolution of unmetered service connections by obtaining system reports, maintaining technical master data of equipment records and installations, responding to customer billing issues, applying regulatory regulation interpretations into billing practices, and ensuring accurate equipment inventories.

This role also ensures that the financial aspects of the construction project life cycle are properly recorded by generating orders and project notifications. It supports the successful flow of construction projects through PSE’s internal project management system and works closely with various departments including project managers and customer construction services to ensure compliance with WUTC (Washington Utilities & Transportation Commission) rates and tariffs, company accounting policies, and established SOX controls. This role is responsible for bringing in revenue for Pole Services that helps improve our bottom line.

The individual in this role upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities, as well as promotes and supports a culture of total safety. Additionally, the person in this role demonstrates a commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct, and ensures duties are performed in accordance with all regulatory compliance obligations.

JOB RESPONSIBILITIES

• Work orders, notifications, technical master data, and consumption billing:
• Supports construction accounting activities and oversight of unmetered service connections.
• Creates, monitors, and edits work orders, service notifications and tasks in SAP.
• Creates and maintains accurate technical master data including equipment records and installations.
• Interprets construction project scopes to ensure compliance with company accounting policies, tariffs and schedules.

• Generates customer billing by creating accurate and timely consumption installations in SAP.

• Order corrections, billing, and quality assurance:

• Audits facility agreements for pricing and customer data accuracy.
• Supports the resolution of issues related to accounting, SOX controls, and tariff interpretation. Works with service providers to resolve blocked billing issues.
• Performs monthly problem order review and order clean-up functions.

• Researches and resolves data and accounting problems.

• Interprets and applies appropriate business accounting methods to construction projects and operations.

• Identifies, analyzes, and develops solutions related to data or process errors and issues as it relates to finance, accounting, and project work.
• Ensures the data integrity of work orders, notifications, technical master data, consumption billing, and other PSE data and records.
• Responds to requests received from customer construction services, project managers, engineers, and other departments in a timely manner.
• Demonstrates a clear understanding of the business, and represents the department in company initiatives, on an as-needed basis.
• Conveys the elements of unmetered service connections and operations to finance when discussing accounting and financial matters.
• Performs ad hoc audits and data analyses, ensuring correct accounting and billing processes in accordance with company policies, property accounting, and budgets.
• Represents the department with regards to change management work as it relates to other PSE departments including property accounting.
• Participates in special projects and research.
• Participates in system and process improvement meetings with peer and partner departments.
• Communicates with peers, customers, and management on financial and accounting matters.
• Performs internal department audits for compliance.
• Performs accounting functions, such as complex journal entries.
• Participates in emergency response efforts as needed.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

• Associate's degree in accounting, business, construction management, or an equivalent combination of relevant education and/or experience.
• Four (4) years of experience in construction services or related field.
• Demonstrated knowledge of utility operations, customer construction, and accounting.
• Ability to work independently.
• Experience contributing to successful process improvements to enhance customer’s project cycle time.
• Excellent communications skills with the ability to present information in a professional manner and persuade without authority.
• Experience developing ad hoc reporting from multiple hubs with minimal assistance.
• Demonstrated ability to exercise judgment in analyzing and identifying solutions to complex issues that arise.
• Detail-oriented.
• Ability to balance and prioritize multiple responsibilities to meet plans and goals.
• Ability to meet tight deadlines in a fast paced environment.
• Experience with MS Office Suite including Excel and Microsoft Word.

DESIRED QUALIFICATIONS

• Bachelor’s degree in accounting, business, or construction management.
• Solid understanding of utility accounting.
• Experience reading and interpreting engineering designs and/or FERC accounting.
• Proficient with BW (Business Warehouse) and SAP.
• Previous work experience in the gas and/or electric industry.

ADDITIONAL INFORMATION

At PSE, we value our employees and provide them with opportunities to excel. We offer a competitive and comprehensive total rewards package. To learn more about why PSE is a great place to work, see our Employee Value Proposition, which highlights our commitment to employee growth, work-life balance, and meaningful career opportunities in the energy sector.

The pay range for this position is $72,700.00 - $103,300.00, and this position is eligible for annual goals based incentive bonuses.

PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance. There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP). For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan. Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year. Detailed benefit overviews can be found on our Career page - Why Work For Us (pse.com).

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.

Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.

Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at jobs@pse.com or 425-462-3017.