Center Manager Jobs in Nevada
Center Manager jobs in Nevada are concentrated in healthcare administration, gaming and hospitality operations, and retail chain management, with demand at every level from assistant center manager to senior director of operations. Las Vegas, Henderson, and Reno are the primary hiring metros, where established employers like MGM Resorts International, Renown Health, and Walmart maintain large operations that regularly need center managers. The most in-demand specialties are contact center management, healthcare clinic administration, and distribution center oversight. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 45+ Center Manager jobs
Position Summary:
The Call Center Manager will oversee all day-to-day operations of the call center and clinical support team. This position will serve patients by planning and implementing contact center strategies and operations; improving systems and processes; managing staff. The contact center manager will report directly to the Director of Telehealth and Customer Care Services and is responsible for driving the overall engagement of staff and assuring patients have the best experience when accessing care at NVHC facilities. The contact center manager is the pivot of service in the organization and works closely with practice managers, providers, patients and leadership to ensure service excellence is maintained and enhanced.
Essential Duties and Responsibilities:
- Provides exceptional customer service to both internal and external customers
- Creates a positive work environment and handles grievances as necessary
- Supports contact center team members to provide excellent service.
- Interviews and hires ‘A’ talent employees in accordance with organizational procedures.
- Administers employee disciplinary actions as necessary after consulting with Human Resources
- Evaluates, manages and coordinates to ensure staffing is: appropriate, meets budget requirements, supports efficient flow and excellent service.
- Organizes and conducts staff meetings, huddles and rounding
- Accomplishes contact center human resource objectives by orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Develops contact center systems by developing customer interaction and voice response systems, voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
- Maintains and improves contact center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
- Maintains accurate workflows for clinical support questions based on provider input and NVHC best practices to meet the patient need with a goal of first call resolution.
- Meets contact center financial objectives by estimating requirements; analyzing variances; initiating corrective actions.
- Evaluates, monitors, manages, develops and submits the department’s annual budget
- Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades.
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Represent NVHC to articulate mission and services provided.
Required Qualifications:
- High school diploma or general education degree (GED)
- 6 years’ experience in a contact center environment
- English/Spanish fluency
- Strong communication skills including written and verbal communication
Preferred Qualifications:
- Bachelor’s Degree preferred or equivalent experience in a healthcare setting
- 1 year management experience
- Demonstrated proficiency with computer programs and data entry, experience with Electronic Health Records highly preferred
- Exceptional customer service leadership skills
- Ability to problem solve, deescalate conflict and perform service recovery
- Process orientated and able to evaluate, design and implement efficient and effective processes
- Ability to show attention to detail and complex scheduling needs
- Ability to manage and prioritize multiple tasks in multi-disciplinary environment
- Previous experience using a multi-line phone system
- Ability to manage time effectively
- Ability to read, write, and calculate mathematical figures
- Ability to communicate via written and verbal communication
- Ability to exercise good judgement in appraising situations and responding appropriately to underserved population groups.
- Ability to work flexible hours including evenings and weekends as needed
Equal Opportunity Statement:
Nevada Health Centers will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability, marital status, parental status, sexual orientation, gender identity and expression or any other category protected by law.
Americans with Disabilities Act (ADA) Statement:
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; stoop, kneel, or crouch. The employee must regularly lift and/or move up to 20 pounds.
Position Summary:
The Call Center Manager will oversee all day-to-day operations of the call center and clinical support team. This position will serve patients by planning and implementing contact center strategies and operations; improving systems and processes; managing staff. The contact center manager will report directly to the Director of Telehealth and Customer Care Services and is responsible for driving the overall engagement of staff and assuring patients have the best experience when accessing care at NVHC facilities. The contact center manager is the pivot of service in the organization and works closely with practice managers, providers, patients and leadership to ensure service excellence is maintained and enhanced.
Essential Duties and Responsibilities:
- Provides exceptional customer service to both internal and external customers
- Creates a positive work environment and handles grievances as necessary
- Supports contact center team members to provide excellent service.
- Interviews and hires ‘A’ talent employees in accordance with organizational procedures.
- Administers employee disciplinary actions as necessary after consulting with Human Resources
- Evaluates, manages and coordinates to ensure staffing is: appropriate, meets budget requirements, supports efficient flow and excellent service.
- Organizes and conducts staff meetings, huddles and rounding
- Accomplishes contact center human resource objectives by orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Develops contact center systems by developing customer interaction and voice response systems, voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
- Maintains and improves contact center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
- Maintains accurate workflows for clinical support questions based on provider input and NVHC best practices to meet the patient need with a goal of first call resolution.
- Meets contact center financial objectives by estimating requirements; analyzing variances; initiating corrective actions.
- Evaluates, monitors, manages, develops and submits the department’s annual budget
- Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades.
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Represent NVHC to articulate mission and services provided.
Required Qualifications:
- High school diploma or general education degree (GED)
- 6 years’ experience in a contact center environment
- English/Spanish fluency
- Strong communication skills including written and verbal communication
Preferred Qualifications:
- Bachelor’s Degree preferred or equivalent experience in a healthcare setting
- 1 year management experience
- Demonstrated proficiency with computer programs and data entry, experience with Electronic Health Records highly preferred
- Exceptional customer service leadership skills
- Ability to problem solve, deescalate conflict and perform service recovery
- Process orientated and able to evaluate, design and implement efficient and effective processes
- Ability to show attention to detail and complex scheduling needs
- Ability to manage and prioritize multiple tasks in multi-disciplinary environment
- Previous experience using a multi-line phone system
- Ability to manage time effectively
- Ability to read, write, and calculate mathematical figures
- Ability to communicate via written and verbal communication
- Ability to exercise good judgement in appraising situations and responding appropriately to underserved population groups.
- Ability to work flexible hours including evenings and weekends as needed
Equal Opportunity Statement:
Nevada Health Centers will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability, marital status, parental status, sexual orientation, gender identity and expression or any other category protected by law.
Americans with Disabilities Act (ADA) Statement:
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; stoop, kneel, or crouch. The employee must regularly lift and/or move up to 20 pounds.
See All 45 Center Manager Jobs in Nevada
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Find Center Manager JobsCenter Manager Jobs by City in Nevada
Where Nevada roles are concentrated, by current openings.
Center Manager Job Market in Nevada
A snapshot from current Nevada openings, updated as new roles post.
Who's Hiring
What Nevada Employers Look For
The qualifications that appear most often in center manager jobs across Nevada.
- Active Nevada business or facility license relevant to the center type managed
- Bachelor's degree in business administration, healthcare administration, or a related field
- Demonstrated leadership experience managing teams of ten or more employees
- Proficiency with scheduling, budgeting, and operations management software platforms
- Strong knowledge of Nevada labor regulations and compliance reporting requirements
- Proven ability to meet performance targets and reduce operational costs consistently
Center Manager Jobs in Nevada: Frequently Asked Questions
How do you become a center manager in Nevada?
Most center manager roles in Nevada require a bachelor's degree in business administration, healthcare administration, or a directly related field, combined with progressive supervisory experience. For healthcare or childcare center settings, Nevada may require facility-specific licensing through the Nevada Division of Public and Behavioral Health or the Nevada Child Care Licensing Unit. Candidates in gaming or hospitality often benefit from gaming management credentials recognized by the Nevada Gaming Control Board.
Which companies hire center managers in Nevada?
Employers hiring center managers in Nevada right now include AECOM, Amazon, and TensorWave, based on current listings on Migrate Mate as of September 2026. Nevada's concentrated hospitality, healthcare, and logistics sectors mean many of these openings are tied to large resort operations in Las Vegas or regional health systems in Reno and Henderson.
Which Nevada cities have the most center manager jobs?
Las Vegas, Reno, and Sparks account for the largest share of center manager openings in Nevada. Las Vegas dominates due to its massive hospitality, retail, and contact center industries, while Reno and Henderson draw openings from regional healthcare systems, distribution hubs, and suburban retail growth that has followed population expansion in the greater Las Vegas corridor.
Are there remote center manager jobs in Nevada?
Yes, but they're rare. Center manager roles are largely on-site by nature, requiring direct oversight of facilities, staff, and daily operations. About 36% of center manager openings tied to Nevada are remote or hybrid as of September 2026, and those positions tend to concentrate in contact center or customer experience management, where team oversight can be handled through digital platforms.
How can I get hired as a center manager in Nevada with little or no experience?
The most realistic entry path is moving into an assistant center manager or shift supervisor role at a large Nevada employer and building toward the top position. MGM Resorts, Renown Health, and major distribution operators in the Las Vegas and Reno markets run internal leadership development and promotion pipelines that favor candidates already on-site. Gaining a relevant credential, such as childcare facility licensing from the Nevada Child Care Licensing Unit or a business operations certificate, gives candidates a measurable edge when applying for their first center manager title.
Where can I find and apply to center manager jobs in Nevada?
You can find and apply to center manager jobs in Nevada on Migrate Mate, which lists current Nevada openings updated regularly. Search the roles that match your background and experience level, then apply directly to the ones that fit your situation.
See All 45 Center Manager Jobs in Nevada
Find roles in Nevada that match your experience and apply in just a few clicks.
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