Client Service Specialist Jobs in Maryland
Client Service Specialist jobs in Maryland are concentrated in Baltimore, Annapolis, and the Washington, D.C. suburbs, where financial services, healthcare administration, and government contracting drive consistent demand at every level from entry-level associate to senior client relationship manager. Employers like T. Rowe Price, CareFirst BlueCross BlueShield, and Booz Allen Hamilton maintain large client-facing teams across the state, with the strongest demand in benefits administration, financial account management, and insurance services. Find a role that fits below and apply directly.
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Showing 5 of 15+ Client Service Specialist jobs
Who We Are:
Lumelight is an integrated workplace administration and compliance business. We serve the brokers and third-party administrators who support employers in the complex, crucial areas of benefits design, compliance and administration. We handle the complexities of benefits compliance and administration, empowering you to focus on what you do best.
About the Role:
The Client Services Specialist position is responsible for serving as the key point of contact for assigned clients throughout the annual Affordable Care Act (ACA) reporting process. The Client Services Specialist is the point person for our clients and provides overall project management, including the proactive initiation of communications and delivery of services and resources to support the annual reporting process. This position is extremely client-focused, and one is expected to exercise mature judgment and communication proficiency while having the ability to identify and resolve problematic issues while providing the highest level of customer service. This position requires superior communication, writing abilities, and interpersonal skills. A commitment to teamwork, an eye for detail, and the ability to manage time, handle multiple priorities, and work independently are also essential
Key Responsibilities:
- Develop and maintain effective working relationships as a liaison with clients and Lumelight team members.
- Manage and monitor client accounts to ensure that all records and information from which services are provided are received in a timely manner.
- Collect data and analyze for accuracy, while monitoring client engagement and satisfaction.
- Communicate effectively and efficiently with clients and team members.
- Identify problems or issues and ensure all are responded to and resolved accordingly.
- Ensure on-time and accurate reporting to meet contractual requirements and client expectations.
- Maintain current working knowledge of benefit laws and regulations, specifically ones tied to the Affordable Care Act.
- Represents Lumelight Team when interacting with broker/client.
- Provide quality control for ACA reporting clients.
- Other duties as assigned.
Qualifications:
Required
- Education: College degree and/or two to four years of work experience that was client-facing and required consistent customer service etiquette and skills.
- Years of experience: At least 2 years of experience
- Technical knowledge: Proficient in Microsoft Office, particularly Excel, and comfortable using Microsoft Windows PCs.
- Certifications: N/A
- Required software: N/A
Preferred
- Knowledge of principles and practices of employee benefits compliance.
- Working knowledge of federal laws and regulations and government report preparation.
- Industry experience related to Lumelight’s business or customer needs
Knowledge, Skills & Abilities:
- Strong written and verbal communication skills
- Excellent organization and time management skills
- Customer service orientation and commitment to responsive support
- Problem-solving skills and sound judgment
- Strong attention to detail and accuracy
- Ability to manage competing priorities and meet deadlines
- Ability to collaborate effectively across teams and functions
- Proficiency with Microsoft Office applications
- Experience with CRM, HRIS, ERP, or other business systems, as applicable Analytical thinking and ability to interpret information to support decisions
W ork Environment:
This position is a remote position within approved Lumelight states. This job operates in a professional office environment, whether in person or remotely. This role routinely uses standard office equipment such as computers, phones, and printers. Equipment will be provided to you.
Expected Hours of Work:
Monday through Friday, 40 hours a week, following an agreed-upon schedule. Extended hours and/or weekends will be required during the busiest season of ACA reporting, which mainly occurs in the first quarter of the calendar year.
Benefit Offerings:
- Medical, Dental and Vision Benefits
- Health Savings and Flexible Spending Account Options
- 401(k) with Automatic Company Contribution
- Employee Assistance Program
- Company-paid Life and Disability Insurance Paid Time Off
We are currently recruiting from the following states: Arizona (AZ), Florida (FL), Georgia (GA), Indiana (IN), Iowa (IA), Kentucky (KY), Louisiana (LA), Maryland (MD), Michigan (MI), Minnesota (MN), Missouri (MO), Montana (MT), Nebraska (NE), Nevada (NV), New Mexico (NM), North Carolina (NC), North Dakota (ND), Ohio (OH), Pennsylvania (PA), South Carolina (SC), South Dakota (SD), Tennessee (TN), Texas (TX), and Utah (UT).
Lumelight, LLC. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Who We Are:
Lumelight is an integrated workplace administration and compliance business. We serve the brokers and third-party administrators who support employers in the complex, crucial areas of benefits design, compliance and administration. We handle the complexities of benefits compliance and administration, empowering you to focus on what you do best.
About the Role:
The Client Services Specialist position is responsible for serving as the key point of contact for assigned clients throughout the annual Affordable Care Act (ACA) reporting process. The Client Services Specialist is the point person for our clients and provides overall project management, including the proactive initiation of communications and delivery of services and resources to support the annual reporting process. This position is extremely client-focused, and one is expected to exercise mature judgment and communication proficiency while having the ability to identify and resolve problematic issues while providing the highest level of customer service. This position requires superior communication, writing abilities, and interpersonal skills. A commitment to teamwork, an eye for detail, and the ability to manage time, handle multiple priorities, and work independently are also essential
Key Responsibilities:
- Develop and maintain effective working relationships as a liaison with clients and Lumelight team members.
- Manage and monitor client accounts to ensure that all records and information from which services are provided are received in a timely manner.
- Collect data and analyze for accuracy, while monitoring client engagement and satisfaction.
- Communicate effectively and efficiently with clients and team members.
- Identify problems or issues and ensure all are responded to and resolved accordingly.
- Ensure on-time and accurate reporting to meet contractual requirements and client expectations.
- Maintain current working knowledge of benefit laws and regulations, specifically ones tied to the Affordable Care Act.
- Represents Lumelight Team when interacting with broker/client.
- Provide quality control for ACA reporting clients.
- Other duties as assigned.
Qualifications:
Required
- Education: College degree and/or two to four years of work experience that was client-facing and required consistent customer service etiquette and skills.
- Years of experience: At least 2 years of experience
- Technical knowledge: Proficient in Microsoft Office, particularly Excel, and comfortable using Microsoft Windows PCs.
- Certifications: N/A
- Required software: N/A
Preferred
- Knowledge of principles and practices of employee benefits compliance.
- Working knowledge of federal laws and regulations and government report preparation.
- Industry experience related to Lumelight’s business or customer needs
Knowledge, Skills & Abilities:
- Strong written and verbal communication skills
- Excellent organization and time management skills
- Customer service orientation and commitment to responsive support
- Problem-solving skills and sound judgment
- Strong attention to detail and accuracy
- Ability to manage competing priorities and meet deadlines
- Ability to collaborate effectively across teams and functions
- Proficiency with Microsoft Office applications
- Experience with CRM, HRIS, ERP, or other business systems, as applicable Analytical thinking and ability to interpret information to support decisions
W ork Environment:
This position is a remote position within approved Lumelight states. This job operates in a professional office environment, whether in person or remotely. This role routinely uses standard office equipment such as computers, phones, and printers. Equipment will be provided to you.
Expected Hours of Work:
Monday through Friday, 40 hours a week, following an agreed-upon schedule. Extended hours and/or weekends will be required during the busiest season of ACA reporting, which mainly occurs in the first quarter of the calendar year.
Benefit Offerings:
- Medical, Dental and Vision Benefits
- Health Savings and Flexible Spending Account Options
- 401(k) with Automatic Company Contribution
- Employee Assistance Program
- Company-paid Life and Disability Insurance Paid Time Off
We are currently recruiting from the following states: Arizona (AZ), Florida (FL), Georgia (GA), Indiana (IN), Iowa (IA), Kentucky (KY), Louisiana (LA), Maryland (MD), Michigan (MI), Minnesota (MN), Missouri (MO), Montana (MT), Nebraska (NE), Nevada (NV), New Mexico (NM), North Carolina (NC), North Dakota (ND), Ohio (OH), Pennsylvania (PA), South Carolina (SC), South Dakota (SD), Tennessee (TN), Texas (TX), and Utah (UT).
Lumelight, LLC. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
See All 15 Client Service Specialist Jobs in Maryland
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Find JobsClient Service Specialist Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
Client Service Specialist Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
What Maryland Employers Look For
The qualifications that appear most often in client service specialist jobs across Maryland.
- Bachelor's degree in business, communications, or a related field preferred by most Maryland employers
- Two or more years of client-facing or account management experience in a professional setting
- Proficiency with CRM platforms such as Salesforce or Microsoft Dynamics
- Strong written and verbal communication skills for managing complex client relationships
- Ability to manage multiple client accounts and prioritize competing deadlines simultaneously
- Experience working within regulated industries such as financial services, insurance, or healthcare administration
Client Service Specialist Jobs in Maryland: Frequently Asked Questions
How do you become a client service specialist in Maryland?
Most client service specialist roles in Maryland require a bachelor's degree in business, communications, or a related field, though some employers accept equivalent experience. The role carries no state-issued license in Maryland for most industries, but specialists working in insurance must hold an active Maryland insurance producer license issued by the Maryland Insurance Administration. Candidates in financial services may also be expected to obtain FINRA Series licenses once hired.
Which companies hire client service specialists in Maryland?
Maryland client service specialist roles are posted by The Concourse Group, Barry's, and Lumelight and others right now, based on current listings on Migrate Mate as of August 2026. Maryland's mix of financial institutions, federal contractors, and major health insurers makes it one of the more active mid-Atlantic markets for client-facing roles.
Which Maryland cities have the most client service specialist jobs?
Bethesda, Columbia, and Easton have the most client service specialist openings in Maryland. Baltimore anchors the largest share due to its concentration of health systems, financial services firms, and insurance carriers, while the D.C. suburbs of Bethesda and Rockville draw demand from federal contractors and professional services firms headquartered in Montgomery County.
Are there remote client service specialist jobs in Maryland?
Yes, and more than many comparable roles. About 70% of client service specialist openings tied to Maryland are remote or hybrid as of August 2026, reflecting how well the role translates to phone and digital communication workflows. Account management and benefits administration positions tend to offer the most remote flexibility, while roles requiring on-site client visits or regulated in-person services remain largely on-site.
How can I get hired as a client service specialist in Maryland with little or no experience?
The most realistic entry path is through a customer service associate or client support representative role at a large Maryland employer, then moving laterally once you have six to twelve months of client interaction experience. CareFirst BlueCross BlueShield and T. Rowe Price both run structured associate programs that bring in candidates without direct specialist experience. Earning a Maryland insurance producer license before applying gives candidates a measurable edge for roles in insurance or benefits, and a basic Salesforce certification strengthens applications for financial services positions across the Baltimore-Washington corridor.
Where can I find and apply to client service specialist jobs in Maryland?
You can find and apply to client service specialist jobs in Maryland on Migrate Mate, which lists current openings from Maryland employers. Search the listings, find roles that match your experience and target area, and apply directly to the ones that fit.
See All 15 Client Service Specialist Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
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