Customer Success Jobs at AbbVie with Visa Sponsorship
Customer Success jobs at AbbVie involve supporting its pharmaceutical and biotech portfolio, working alongside clinical, commercial, and managed care teams. The company has a established track record of sponsoring work visas across multiple categories for this function, making it a realistic target for international candidates.
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About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job Description
Customer Service embraces the responsibility of making a remarkable impact on people’s lives through best-in-class service levels & efficient business solutions we create together. This is driven by our compassion for people, commitment to innovation & inclusion, service to the community, & uncompromising integrity at the heart of everything we do.
The Customer Service Associate is responsible for supporting day-to-day order management utilizing the Order to Cash process to drive order deliverables to ensure on-time & complete delivery of crucial medicines to customers. This role collaborates with business partners throughout the organization to drive customer loyalty & achievement of the company’s sales/revenue objectives by achieving the highest level of operational effectiveness & delivering exceptional customer service. These partnerships will enable the Customer Service Associate to network & explore career path opportunities from multiple partner areas within the company.
Responsibilities
- Process revenue generating customer orders including order entry, order status, document creation, order release tracking through order validations, IDOC error resolution, shipment tracking, sales recognition, document management, for various order types: EDI, fax, email, phone, for RX, OTC, control drugs, clinical trials, serialized products, including vaporizers and pumps. Support establishment of and change to customer master data.
- Process free of charge customer orders including order entry, order status, document creation, order release, shipment tracking, sales recognition, and document management for various order types: donation orders, product requisitions, PAF emergency orders, product replacement.
- Process returns according to Terms and Conditions.
- Critical knowledge and application of Terms and Conditions.
- Support Customer Service Operations project initiatives.
- Support Key Performance Indicators to achieve department service level goals.
- Identify process improvements where applicable for superior customer service including new customer requirements.
- Other duties as assigned by leadership team.
- Compliance:
- Adhere to core behaviors and demonstrates: All for One AbbVie, Decide Smart and Smart, Agile and Accountable, Clear and Courageous, Make Possibilities Real.
- Complete/apply all quality, regulatory safety, and compliance training.
- Support audit documentation requirements for internal Quality, external regulatory agencies and/or customer.
Qualifications
- The role requires a bachelor's degree, preferably in business or a minimum of 2 years customer service-related experience.
- Knowledge of current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and regulatory pharmaceutical marketing and manufacturing principles, practices, and their application.
- Proficient in relevant software, Microsoft Office (Excel, Word), ERP/SAP, SharePoint, customer feedback system.
- Ability to interact with all levels of personnel, customers and sales force.
- Analytical and problem-solving skills, proven ability to conduct a root cause analysis to make decisions within the scope of responsibility.
- Ability to multitask, prioritize work, effective time management and organizational skills.
- Ability to work independently and in a team environment.
- Keen attention to detail with a prominent level of accuracy.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our short-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
Company Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job Description
Customer Service embraces the responsibility of making a remarkable impact on people’s lives through best-in-class service levels & efficient business solutions we create together. This is driven by our compassion for people, commitment to innovation & inclusion, service to the community, & uncompromising integrity at the heart of everything we do.
The Customer Service Associate is responsible for supporting day-to-day order management utilizing the Order to Cash process to drive order deliverables to ensure on-time & complete delivery of crucial medicines to customers. This role collaborates with business partners throughout the organization to drive customer loyalty & achievement of the company’s sales/revenue objectives by achieving the highest level of operational effectiveness & delivering exceptional customer service. These partnerships will enable the Customer Service Associate to network & explore career path opportunities from multiple partner areas within the company.
Responsibilities
- Process revenue generating customer orders including order entry, order status, document creation, order release tracking through order validations, IDOC error resolution, shipment tracking, sales recognition, document management, for various order types: EDI, fax, email, phone, for RX, OTC, control drugs, clinical trials, serialized products, including vaporizers and pumps. Support establishment of and change to customer master data.
- Process free of charge customer orders including order entry, order status, document creation, order release, shipment tracking, sales recognition, and document management for various order types: donation orders, product requisitions, PAF emergency orders, product replacement.
- Process returns according to Terms and Conditions.
- Critical knowledge and application of Terms and Conditions.
- Support Customer Service Operations project initiatives.
- Support Key Performance Indicators to achieve department service level goals.
- Identify process improvements where applicable for superior customer service including new customer requirements.
- Other duties as assigned by leadership team.
- Compliance:
- Adhere to core behaviors and demonstrates: All for One AbbVie, Decide Smart and Smart, Agile and Accountable, Clear and Courageous, Make Possibilities Real.
- Complete/apply all quality, regulatory safety, and compliance training.
- Support audit documentation requirements for internal Quality, external regulatory agencies and/or customer.
Qualifications
- The role requires a bachelor's degree, preferably in business or a minimum of 2 years customer service-related experience.
- Knowledge of current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and regulatory pharmaceutical marketing and manufacturing principles, practices, and their application.
- Proficient in relevant software, Microsoft Office (Excel, Word), ERP/SAP, SharePoint, customer feedback system.
- Ability to interact with all levels of personnel, customers and sales force.
- Analytical and problem-solving skills, proven ability to conduct a root cause analysis to make decisions within the scope of responsibility.
- Ability to multitask, prioritize work, effective time management and organizational skills.
- Ability to work independently and in a team environment.
- Keen attention to detail with a prominent level of accuracy.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our short-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
See all Customer Success Jobs at AbbVie
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Jobs at AbbVie.
Get Access To All JobsTips for Finding Customer Success Jobs at AbbVie
Align your background with AbbVie's therapeutic areas
AbbVie's Customer Success roles heavily favor candidates with experience in immunology, oncology, or neuroscience accounts. Framing your background around patient access, reimbursement support, or specialty pharmacy relationships signals you can contribute from day one.
Verify your visa category before applying
AbbVie sponsors H-1B, E-3, TN, and F-1 OPT, among others. Confirming which category applies to your nationality before outreach saves time and helps you answer recruiter screening questions accurately when they arise.
Time your OPT application around AbbVie's hiring cycles
AbbVie's commercial hiring often accelerates in Q1 and Q3. If you're on F-1 OPT, submit your EAD application to USCIS at least 90 days before your program end date so authorization is in hand when an offer comes.
Address specialty occupation requirements for Customer Success
USCIS scrutinizes H-1B petitions for Customer Success roles more than engineering titles. Ensure your offer letter specifies a degree requirement in a directly related field, such as life sciences, pharmacy, or healthcare management, to strengthen the specialty occupation argument.
Ask about PERM timelines during the offer stage
If your goal is a Green Card through EB-2 or EB-3, raise it with AbbVie's HR team before signing. Understanding whether they initiate PERM within the first year affects how you plan your H-1B extensions and long-term status.
Use Migrate Mate to find open roles before mass postings
AbbVie posts Customer Success positions across multiple business units at different times. Search Migrate Mate to filter roles by visa sponsorship type and spot openings in managed care, patient services, or specialty account management before they close.
Frequently Asked Questions
Does AbbVie sponsor H-1B visas for Customer Success?
Yes, AbbVie sponsors H-1B visas for Customer Success roles. Because these positions require applying specialized pharmaceutical or biotech knowledge to account management, they can qualify as specialty occupations under USCIS standards. Your offer letter should clearly state a degree requirement in a relevant field, such as life sciences or health administration, to support the petition.
Which visa types does AbbVie commonly use for Customer Success roles?
AbbVie sponsors H-1B, H-1B1 visa, E-3 visa, TN visa, F-1 OPT, F-1 CPT, J-1 visa, and immigrant visa categories including EB-2 and EB-3. Australian and Canadian candidates can benefit from the E-3 visa and TN visa pathways respectively, which avoid the H-1B lottery and allow faster starts. The right category depends on your nationality, degree, and the specific role's requirements.
What qualifications does AbbVie expect for Customer Success roles?
Most Customer Success positions at AbbVie require a bachelor's degree in a life sciences, pharmacy, nursing, or business-related field. Prior experience in specialty pharmaceutical sales, managed care account management, or patient services is strongly preferred. Roles tied to specific therapeutic areas like immunology or oncology often favor candidates with clinical or formulary access backgrounds, which also strengthens the specialty occupation case for H-1B sponsorship.
How do I apply for Customer Success jobs at AbbVie?
Browse open Customer Success roles at AbbVie on Migrate Mate, where positions are filtered by visa sponsorship type so you can identify roles that match your visa category. When applying directly through AbbVie's careers portal, tailor your resume to the therapeutic area and account management function listed in the job description. Recruiters often conduct an initial phone screen before routing candidates to a hiring manager.
How do I manage timing between an AbbVie offer and my visa filing?
Once AbbVie extends a verbal offer, confirm their internal HR and legal timelines for initiating the visa petition. For H-1B cap filings, USCIS opens registration each March for an October 1 start date, so your offer may need to align months in advance. TN and E-3 visas process much faster, often within weeks, giving you more flexibility on start dates if you qualify for those categories.