Customer Support Jobs at Ralph Lauren with Visa Sponsorship

Ref#: W174844

Department: Retail

City: Sunrise

State/Province: Florida

Location: United States

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

As a Selling Manager, you will play a crucial role within the Store Leadership team by executing strategic plans to ensure a profitable business in a dynamic and complex environment. Success is achieved through championing advanced selling tools and executing comprehensive daily/weekly business objectives by assigning and managing tasks, goals, and priorities for the team. Your role will be pivotal in driving sales performance, enhancing customer satisfaction, and fostering a collaborative team environment.

You will lead by example, providing feedback, coaching, and support to the sales team, ensuring they are equipped with the necessary skills and knowledge to meet and exceed sales targets. Additionally, you will be responsible for monitoring sales metrics, sharing performance data, and executing strategies to optimize performance and achieve goals. In this role, you will also support and lead a small team, ensuring effective communication, coordination, and development of team members to maximize their potential and contribute to the overall success of the store. Selling Managers are leaders with potential for future Management roles within Ralph Lauren where you can begin to write your Next Great Chapter.

Essential Duties & Responsibilities

Team Development & Leadership

- Foster a collaborative team environment through open communication, feedback, and recognition
- Drive team performance through coaching, goal-setting and development
- Monitor and achieve sales targets, KPIs and performance metrics
- Model selling behaviors and lead by example on the sales floor
- Act as mentor to employees, providing guidance to enhance skills and product knowledge
- Support training programs aligned with selling and brand standards
- Provide feedback to Store Management on team performance and development needs
- Demonstrate and champion Ralph Lauren's Cultural Focus Areas (CFAs) and Success Drivers through leadership and daily interactions

Customer Experience & Business Operations

- Implement clienteling strategies to build customer loyalty
- Execute promotional activities and sales events
- Ensure consistent customer experience aligned with Ralph Lauren and CEL standards
- Support customer complaint resolution, escalating as needed
- Champion new technology for New Ways of Selling and More Ways to Shop
- Communicate sales and profit performance tools to the store team
- Report product category opportunities and support store merchandising needs
- Support inventory control and maintain productivity standards

Administration & Compliance

- Participate in recruitment and interviews as needed
- Supervise daily cash transactions, deposits, and register balancing
- Ensure compliance with health/safety regulations and company policies
- Create an inclusive environment aligned with Ralph Lauren values and Cultural Focus Areas

Experience, Skills, and Knowledge

- Retail Supervisory or similar industry experience
- Fashion insights and awareness of industry trends a plus
- Ability to effectively communicate with customers and store personnel
- Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately
- Ability to operate the register, stand, move and walk for multiple hours
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management and co-workers
- Business acumen
- Strong planning and prioritization/time management skills