Customer Success Director Jobs in Minnesota
Customer Success Director jobs in Minnesota are in consistent demand, concentrated in enterprise software, financial technology, healthcare technology, and managed services, with openings at individual contributor leadership and VP-adjacent levels. Minneapolis and its western suburbs, Saint Paul, and Rochester anchor most of the hiring, where companies like UnitedHealth Group, Optum, and Deluxe Corporation maintain large customer-facing operations. The most sought-after specialties in Minnesota listings include B2B SaaS customer success, enterprise account management, and churn reduction strategy. Find a role that fits below and apply directly.
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The Customer Success Manager is responsible for strategically managing client relationships in the Print Division after the contract has been finalized. This role is responsible for ensuring long-term client satisfaction, retention, and value realization throughout the contract lifecycle. Acting as a trusted advisor, the Relationship Manager exercises independent judgment to influence outcomes, assess account health, and shape the overall client experience strategy while partnering cross-functionally to resolve risks and drive alignment.
ESSENTIAL FUNCTIONS
- Serve as the lead strategic advisor on client experience and relationship management post-close.
- Oversee the development and execution of client engagement and experience strategies throughout the contract lifecycle.
- Foster and maintain robust executive-level relationships with primary client stakeholders and decision-makers.
- Design and implement tailored engagement initiatives for assigned key accounts.
- Manage a strategic book-of-business plan focused on client loyalty, retention, and sustainable growth.
- Align engagement strategies with clients' business objectives and evolving requirements.
- Monitor, analyze, and interpret client experience metrics and sentiment indicators.
- Proactively identify potential risks affecting account health and recommend remediation strategies to leadership.
- Escalate systemic or cross-functional challenges and drive resolution strategies.
- Act as a strategic liaison between clients and internal teams to ensure alignment of expectations.
- Provide comprehensive guidance regarding contract lifecycle stages, milestones, and service delivery standards.
- Deliver executive-level insights into best practices, optimization opportunities, and value realization.
- Ensure messaging consistency and alignment across all client interactions.
- Assess factors influencing renewal risk and retention likelihood.
- Supply strategic relationship insights to Renewals and Sales teams without engaging in transactional processes.
- Support seamless client engagement continuity during renewal discussions.
- Track key account health indicators and distill findings into actionable recommendations.
- Advise on strategies to mitigate churn risk and surface upsell or expansion opportunities.
- Prepare executive-level reports on client experience trends and account performance.
- Draft client-facing communications and executive summaries to support informed decision-making.
- Maintain accurate and up-to-date CRM documentation to enhance visibility and forecasting.
- Remain compliant with Marco policies and procedures as outlined in the employee handbook.
- Participate in all required company and departmental meetings.
- Perform additional related duties as assigned.
QUALIFICATIONS
- Bachelor's degree or equivalent experience or associate degree with two to three years of experience.
- Minimum of 3 years in Client Success, Account Management, or a strategic customer-facing role.
- Demonstrated ability to exercise independent judgment and influence business outcomes.
- Strong executive-level communication, presentation, and relationship-building skills.
- Experience with CRM systems, such as Salesforce, is preferred.
- Valid Driver's License, proof of personal insurance, and an acceptable driving record.
REQUIRED SKILLS
- Ability to own post-close client relationships and experience strategy, serving as a trusted advisor throughout the contract lifecycle to drive satisfaction, retention, and value realization.
- Demonstrated skill in building and sustaining executive-level partnerships aligned to client business objectives.
- Proven capability to develop and execute tailored engagement strategies for key accounts, analyze client sentiment and experience signals, and proactively mitigate retention and renewal risk using independent judgment.
- Strong judgment and influence skills to interpret account health indicators, identify systemic risks, and recommend corrective actions to leadership while influencing cross-functional alignment without operational ownership.
- Exceptional executive-level written and verbal communication skills, including the ability to deliver guidance on contract lifecycle, service expectations, and optimization opportunities, while ensuring consistent messaging across all client touchpoints.
- Analytical ability to synthesize qualitative and quantitative data into actionable insights, evaluate renewal probability factors, and provide strategic advisory support to Sales and Renewal partners without performing transactional activities.
- Strong collaboration and documentation skills, including acting as a strategic liaison between clients and internal teams and maintaining accurate, timely CRM records and executive-level summaries to support decision-making and forecasting.
- Standard Marco work hours are Monday through Friday from 8:00 AM to 5:00 PM. Hours may vary and include nights, weekends, and holidays.
Pay Range: $53,001-$82,152 Salary
The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.
Compensation: $53,001-$82,152 Salary
The Customer Success Manager is responsible for strategically managing client relationships in the Print Division after the contract has been finalized. This role is responsible for ensuring long-term client satisfaction, retention, and value realization throughout the contract lifecycle. Acting as a trusted advisor, the Relationship Manager exercises independent judgment to influence outcomes, assess account health, and shape the overall client experience strategy while partnering cross-functionally to resolve risks and drive alignment.
ESSENTIAL FUNCTIONS
- Serve as the lead strategic advisor on client experience and relationship management post-close.
- Oversee the development and execution of client engagement and experience strategies throughout the contract lifecycle.
- Foster and maintain robust executive-level relationships with primary client stakeholders and decision-makers.
- Design and implement tailored engagement initiatives for assigned key accounts.
- Manage a strategic book-of-business plan focused on client loyalty, retention, and sustainable growth.
- Align engagement strategies with clients' business objectives and evolving requirements.
- Monitor, analyze, and interpret client experience metrics and sentiment indicators.
- Proactively identify potential risks affecting account health and recommend remediation strategies to leadership.
- Escalate systemic or cross-functional challenges and drive resolution strategies.
- Act as a strategic liaison between clients and internal teams to ensure alignment of expectations.
- Provide comprehensive guidance regarding contract lifecycle stages, milestones, and service delivery standards.
- Deliver executive-level insights into best practices, optimization opportunities, and value realization.
- Ensure messaging consistency and alignment across all client interactions.
- Assess factors influencing renewal risk and retention likelihood.
- Supply strategic relationship insights to Renewals and Sales teams without engaging in transactional processes.
- Support seamless client engagement continuity during renewal discussions.
- Track key account health indicators and distill findings into actionable recommendations.
- Advise on strategies to mitigate churn risk and surface upsell or expansion opportunities.
- Prepare executive-level reports on client experience trends and account performance.
- Draft client-facing communications and executive summaries to support informed decision-making.
- Maintain accurate and up-to-date CRM documentation to enhance visibility and forecasting.
- Remain compliant with Marco policies and procedures as outlined in the employee handbook.
- Participate in all required company and departmental meetings.
- Perform additional related duties as assigned.
QUALIFICATIONS
- Bachelor's degree or equivalent experience or associate degree with two to three years of experience.
- Minimum of 3 years in Client Success, Account Management, or a strategic customer-facing role.
- Demonstrated ability to exercise independent judgment and influence business outcomes.
- Strong executive-level communication, presentation, and relationship-building skills.
- Experience with CRM systems, such as Salesforce, is preferred.
- Valid Driver's License, proof of personal insurance, and an acceptable driving record.
REQUIRED SKILLS
- Ability to own post-close client relationships and experience strategy, serving as a trusted advisor throughout the contract lifecycle to drive satisfaction, retention, and value realization.
- Demonstrated skill in building and sustaining executive-level partnerships aligned to client business objectives.
- Proven capability to develop and execute tailored engagement strategies for key accounts, analyze client sentiment and experience signals, and proactively mitigate retention and renewal risk using independent judgment.
- Strong judgment and influence skills to interpret account health indicators, identify systemic risks, and recommend corrective actions to leadership while influencing cross-functional alignment without operational ownership.
- Exceptional executive-level written and verbal communication skills, including the ability to deliver guidance on contract lifecycle, service expectations, and optimization opportunities, while ensuring consistent messaging across all client touchpoints.
- Analytical ability to synthesize qualitative and quantitative data into actionable insights, evaluate renewal probability factors, and provide strategic advisory support to Sales and Renewal partners without performing transactional activities.
- Strong collaboration and documentation skills, including acting as a strategic liaison between clients and internal teams and maintaining accurate, timely CRM records and executive-level summaries to support decision-making and forecasting.
- Standard Marco work hours are Monday through Friday from 8:00 AM to 5:00 PM. Hours may vary and include nights, weekends, and holidays.
Pay Range: $53,001-$82,152 Salary
The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.
Compensation: $53,001-$82,152 Salary
See All 19 Customer Success Director Jobs in Minnesota
Find roles in Minnesota that match your experience and apply in just a few clicks.
Find JobsCustomer Success Director Jobs by City in Minnesota
Where Minnesota roles are concentrated, by current openings.
Customer Success Director Job Market in Minnesota
A snapshot from current Minnesota openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Consulting & Professional Services
- Technology & Software
What Minnesota Employers Look For
The qualifications that appear most often in customer success director jobs across Minnesota.
- Bachelor's degree in business, communications, or a related field required by most Minnesota employers
- Five or more years of customer success or account management experience at a senior level
- Demonstrated ability to own net revenue retention and expansion across an enterprise book of business
- Proficiency with customer success platforms such as Gainsight, Totango, or Salesforce Service Cloud
- Experience leading and developing customer success teams of at least five individual contributors
- Strong cross-functional collaboration with product, sales, and implementation teams in a SaaS environment
Customer Success Director Jobs in Minnesota: Frequently Asked Questions
How do you become a customer success director in Minnesota?
Customer success director is not a licensed or state-credentialed profession in Minnesota, so the path runs through experience and demonstrated outcomes. Most Minnesota employers expect a bachelor's degree plus a progression through customer success manager and senior manager roles before hiring at the director level. Certifications from organizations like the Customer Success Association or Gainsight's Pulse Plus program strengthen a candidacy. Large Minnesota technology and healthcare IT employers typically promote from within their customer success organizations.
Which companies hire customer success directors in Minnesota?
Employers hiring customer success directors in Minnesota right now include Nextern, Edmentum, and Marco Technologies, based on current listings on Migrate Mate as of August 2026. Minnesota's concentration of enterprise health technology, financial services software, and managed IT firms means demand for senior customer success leadership stays relatively steady throughout the year.
Which Minnesota cities have the most customer success director jobs?
Minneapolis, Saint Cloud, and Minnesota have the most customer success director openings in Minnesota. Minneapolis drives the majority of postings because it is home to the state's largest concentration of technology companies, corporate headquarters, and financial services firms, while Rochester attracts openings tied to healthcare technology companies serving the Mayo Clinic ecosystem and its extended network of providers.
Are there remote customer success director jobs in Minnesota?
Yes, and more than most fields. About 75% of customer success director openings tied to Minnesota are remote or hybrid as of August 2026, reflecting how naturally the role translates to digital communication, video-based executive business reviews, and cloud-based customer success platforms. The portions of the role most commonly done fully remote are renewal strategy, health scoring, and executive stakeholder management, while onboarding and implementation oversight more often require occasional on-site presence.
How can I get hired as a customer success director in Minnesota with little or no experience?
The most realistic entry path is moving into a customer success manager role at a Minnesota-based SaaS or health technology company and building toward director over several years. Companies like Optum, Deluxe, and mid-size Minneapolis software firms regularly hire associate or junior customer success managers, making those positions a natural starting point. Lateral moves from account management, implementation consulting, or technical support all open the door. A Gainsight or Salesforce administrator certification strengthens early-career candidacies considerably.
Where can I find and apply to customer success director jobs in Minnesota?
You can find and apply to customer success director jobs in Minnesota on Migrate Mate, which lists current Minnesota openings across industries and experience levels. Find roles that fit your background and apply directly to the ones that match.
See All 19 Customer Success Director Jobs in Minnesota
Find roles in Minnesota that match your experience and apply in just a few clicks.
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