Experience Manager Jobs in New Jersey
Experience Manager jobs in New Jersey are concentrated in Newark, Jersey City, and Princeton, where retail, hospitality, and financial services companies maintain significant operations. Employers such as Prudential, Johnson & Johnson, and Marriott-branded properties across the state hire experience managers across customer experience, employee engagement, and venue operations. Demand is consistent, with the New York metro corridor making New Jersey one of the more active markets in the region for mid- to senior-level experience professionals. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 43+ Experience Manager jobs
Driven to be the Best
People. Performance. Purpose.
At Avis Budget Group, we’re driven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity. We’re defining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward.
The Avis First Experience Manager is responsible for designing, optimizing, and managing the end-to-end digital customer journey for Avis First customers. This role serves as the primary owner of the customer experience from the moment a reservation is made through vehicle return, ensuring every digital touchpoint reflects the premium Avis First brand promise.
What You'll Do:
Own the Avis First customer journey across all digital touchpoints — booking, pre-arrival, pickup, in-rental, and return
Identify customer pain points and lead initiatives that reduce friction while increasing customer satisfaction, ensuring every customer interaction aligns with the Avis First premium brand experience
Lead the Avis First web/mobile app experience; partner with Product/IT to prioritize and deliver enhancements
Optimize the biometric enrollment process to deliver a seamless customer experience while supporting fraud prevention objectives
Own the digital tools and workflows that enable Avis First Concierges to deliver exceptional, consistent service
Manage the Avis First chat experience, monitoring availability, response times, resolution rates, and customer satisfaction
Partner with the Contact Center to ensure Avis First customers receive consistent, premium support and identify opportunities to improve issue resolution and reduce customer effort
Develop and manage customer communications throughout the rental lifecycle in partnership with Marketing
Analyze NPS, customer satisfaction, digital analytics, and operational metrics; present recommendations to senior leadership
Lead cross-functional initiatives representing the voice of the customer in product development and operational planning
Perks You’ll Get:
Access to Medical, Dental, Vision, Life and Disability insurance
Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
401(k) Retirement Plan with company matched contributions
Full training to learn the business and enhance professional skills
Employee discounts, including discounted prices on the purchase of Avis/Budget cars
Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
What We're Looking For:
Bachelor's degree in related field
5+ years in Customer Experience, Digital Experience, Product Management, or Business Operations
Proven track record managing cross-functional initiatives involving technology and operations
Excellent communicator with the ability to influence across organizations without direct authority
Preferred: Experience in mobility, travel, hospitality, airline, or automotive
The annual starting salary for this position is between $110,000 – $150,000 annually. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Who We Are:
Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.
Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.
We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.
Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.
This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.
Parsippany New Jersey United States of AmericaDriven to be the Best
People. Performance. Purpose.
At Avis Budget Group, we’re driven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity. We’re defining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward.
The Avis First Experience Manager is responsible for designing, optimizing, and managing the end-to-end digital customer journey for Avis First customers. This role serves as the primary owner of the customer experience from the moment a reservation is made through vehicle return, ensuring every digital touchpoint reflects the premium Avis First brand promise.
What You'll Do:
Own the Avis First customer journey across all digital touchpoints — booking, pre-arrival, pickup, in-rental, and return
Identify customer pain points and lead initiatives that reduce friction while increasing customer satisfaction, ensuring every customer interaction aligns with the Avis First premium brand experience
Lead the Avis First web/mobile app experience; partner with Product/IT to prioritize and deliver enhancements
Optimize the biometric enrollment process to deliver a seamless customer experience while supporting fraud prevention objectives
Own the digital tools and workflows that enable Avis First Concierges to deliver exceptional, consistent service
Manage the Avis First chat experience, monitoring availability, response times, resolution rates, and customer satisfaction
Partner with the Contact Center to ensure Avis First customers receive consistent, premium support and identify opportunities to improve issue resolution and reduce customer effort
Develop and manage customer communications throughout the rental lifecycle in partnership with Marketing
Analyze NPS, customer satisfaction, digital analytics, and operational metrics; present recommendations to senior leadership
Lead cross-functional initiatives representing the voice of the customer in product development and operational planning
Perks You’ll Get:
Access to Medical, Dental, Vision, Life and Disability insurance
Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
401(k) Retirement Plan with company matched contributions
Full training to learn the business and enhance professional skills
Employee discounts, including discounted prices on the purchase of Avis/Budget cars
Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
What We're Looking For:
Bachelor's degree in related field
5+ years in Customer Experience, Digital Experience, Product Management, or Business Operations
Proven track record managing cross-functional initiatives involving technology and operations
Excellent communicator with the ability to influence across organizations without direct authority
Preferred: Experience in mobility, travel, hospitality, airline, or automotive
The annual starting salary for this position is between $110,000 – $150,000 annually. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Who We Are:
Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.
Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.
We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.
Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.
This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.
Parsippany New Jersey United States of AmericaSee All 43 Experience Manager Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find Experience Manager JobsExperience Manager Jobs by City in New Jersey
Where New Jersey roles are concentrated, by current openings.
Experience Manager Job Market in New Jersey
A snapshot from current New Jersey openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Retail
What New Jersey Employers Look For
The qualifications that appear most often in experience manager jobs across New Jersey.
- Bachelor's degree in marketing, communications, business, or a related field
- Three or more years managing customer or employee experience programs
- Demonstrated ability to design and measure experience improvement initiatives
- Proficiency with CRM, survey, or experience management platforms such as Salesforce or Qualtrics
- Strong cross-functional collaboration skills across operations, marketing, and technology teams
- Experience presenting insights and recommendations to senior leadership or executive stakeholders
Experience Manager Jobs in New Jersey: Frequently Asked Questions
How do you become a experience manager in New Jersey?
Most experience manager roles in New Jersey require a bachelor's degree in marketing, communications, hospitality, or business, and there is no state-issued license specific to the title. Employers across Newark, Jersey City, and Princeton typically look for candidates with a background in customer success, event operations, or employee engagement. Completing a recognized certification in customer experience, such as those offered through the Customer Experience Professionals Association, strengthens your application considerably.
Which companies hire experience managers in New Jersey?
New Jersey experience manager roles are posted by Five Below, Sodexo, and ESS and others right now, based on current listings on Migrate Mate as of September 2026. New Jersey's concentration of Fortune 500 headquarters, major hotel groups, and healthcare systems means demand for experience managers is spread across multiple industries throughout the state.
Which New Jersey cities have the most experience manager jobs?
Parsippany-Troy Hills, Piscataway, and Trenton have the most experience manager openings in New Jersey. Newark and Jersey City benefit from their proximity to the New York metro and the large financial, retail, and hospitality employers headquartered or regionally based there, while Princeton draws demand from its dense cluster of pharmaceutical, technology, and research-driven organizations.
Are there remote experience manager jobs in New Jersey?
Yes, and more than many comparable roles, because a meaningful share of experience management work involves strategy, analysis, and stakeholder communication that does not require a physical site. About 62% of experience manager openings tied to New Jersey are remote or hybrid as of September 2026, reflecting how the role has evolved post-pandemic. The portions most likely to stay fully on-site are event-based or venue-specific roles, while CX program management and employee experience positions lean more flexible.
How can I get hired as a experience manager in New Jersey with little or no experience?
The most realistic entry path is moving into an experience manager role from an adjacent position such as customer success coordinator, event coordinator, or HR associate, titles that large New Jersey employers in hospitality, healthcare, and financial services hire at the entry level. Organizations like Atlantic Health System, Prudential, and major hotel groups in the state run associate and rotational programs where newer professionals build the skills needed to step into experience management. A customer experience certification helps differentiate a candidate without a direct background in the title.
Where can I find and apply to experience manager jobs in New Jersey?
You can find and apply to experience manager jobs in New Jersey on Migrate Mate, which lists current openings across the state. Search the available roles, identify the ones that match your background and target location, and apply directly through each listing.
See All 43 Experience Manager Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
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