Field Service Manager Jobs in New Hampshire

If you are wondering what makes TRIMEDX different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance.

• Everyone is focused on serving the customer and we do that by collaborating and supporting each other
• Associates look forward to coming to work each day
• Every associate matters and makes a difference

It is truly a culture like no other — We hope you will join our team! Find out more about our company and culture here.

The Biomedical Equipment Technician II - Channel Services is required to install, inspect, troubleshoot, repair, calibrate, and verify the performance of complex biomedical equipment with minimal supervision. The individual should be competent in the use of all applicable test equipment and tools required in the performance of these duties. The BMET II Channel Services may serve as technical advisor to the medical and clinical staff in the safe operation and use of clinical equipment. This position also assists in developing specifications for the selection of new clinical equipment. The individual demonstrates adherence to the TRIMEDX core values in all professional interactions by showing respect to all people, creating real value, initiating meaningful change, and exhibiting integrity.

Location: Manchester, NH. This field service position will travel to multiple client hospital sites in this area. A company car is provided for travel to sites. Tech will schedule visits to client sites (majority of week/75%) and work remote (from home), when not traveling or at a client site (25%). Applicants can expect a compensation range of $28-$35 per hour for this opportunity. Position offers a Comprehensive Benefits Package: including medical, dental, vision, 401K, Paid Time Off (PTO) & 9 paid holidays

Responsibilities

Technical Service

• Perform performance assurance (PA) inspections, scheduled maintenance, electrical safety inspections (ESI), and operation verification procedures (OVP) on complex and intricate biomedical equipment
• Repair, install, and calibrate complex and intricate biomedical equipment
• Inform supervisors of the status of repairs, scheduled inspections, unusual equipment situations, and any customer concerns
• Work with, direct, and document the activities of subcontractors, vendors, and outside service technicians to ensure proper service delivery
• Maintain biomedical expertise through ongoing training and education
• Assist with Service Operations Special Projects as assigned

Regulatory Compliance

• Ensure the accuracy and integrity of the equipment database to include the inventory, performance assurance (PA) schedules, nomenclature, and service history
• Adheres to the Medical Equipment Management Plan (MEMP), including all regulatory agency compliances and other applicable policies and procedures
• Responsible for ensuring all service and documentation is complete, timely, and accurate

Account Relationship Management

• Build and maintain customer relationships
• Discuss equipment status and functionality with clinicians
• Adheres to the Mission, Vision, and Values of the organization(s) served.
• Provide a positive representation of TriMedx services by integrating the core values into job performance

Inventory

• Perform periodic inspections of current inventory status
• Verify the completion of security analysis for new customer equipment
• Performs Incoming Inspections (II) to maintain a complete and accurate inventory of medical devices, including trial and evaluation, rental, and loaner equipment in addition to permanently assigned equipment inventory.
• Maintain the accuracy and integrity of the equipment database to include inventory, performance assurance (PA) schedules, nomenclature, and service history
• Make recommendations regarding inventory

Travel

• Consistent travel is required. Ability to travel up to 75% travel will be required in this position. Travel is primarily regional.

All other duties as assigned.

Skills and Experience

• Minimum 3 years’ experience working with biomedical equipment in a clinical engineering environment.
• Valid driver’s license required; variable travel requirements depending on primary site that may require use of personal vehicle.
• Complex computer skills required, including the ability to administrate a system, interpret error codes, defragment hard-drives, replace power supplies, interpret computer codes, and apply networking concepts.
• Ability to integrate information from a variety of sources.
• Excellent interpersonal and customer service skills.
• Strong written, verbal, and presentational communication skills.

Education and Qualifications

• 2 year degree in a technical/electronics field or equivalent experience required. This requirement will be waived if the applicant has received the TRIMEDX Trained Certification or completed an equivalent biomedical related certification program.

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At TRIMEDX, we are committed to cultivating a workplace culture where every associate feels valued, supported, and empowered to thrive. This culture reflects our belief that our people are our foundation, their well-being is essential, and shared success is built through meaningful work, recognition, and opportunities for growth.

We embrace people’s differences which include age, race, color, ethnicity, gender, gender identity, sexual orientation, national origin, education, genetics, veteran status, disability, religion, beliefs, opinions and life experiences.

Visit our website to view our Workplace Culture Commitment , along with our social channels to see what our team is up to: Facebook, LinkedIn, Twitter.

TRIMEDX is an Equal Opportunity Employer. Drug-Free Workplace.

Because we are committed to providing a safe and productive work environment, TRIMEDX is a drug-free workplace. Accordingly, Associates are prohibited from engaging in the unlawful manufacture, sale, distribution, dispensation, possession, or use of any controlled substance or marijuana, or otherwise being under the influence thereof, on all TRIMEDX and Customer property or during working/on-call hours.