Field Service Representative Jobs in Indiana
Field Service Representative jobs in Indiana are concentrated in manufacturing, utilities, and medical equipment, with steady demand from entry-level technicians through senior account service roles. Indianapolis, Fort Wayne, and Evansville are the state's primary hiring centers, where companies like Eli Lilly, Cummins, and Zimmer Biomet maintain substantial field operations. The most in-demand specialties are industrial equipment service, diagnostic imaging support, and energy infrastructure maintenance. Find a role that fits below and apply directly.
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Showing 5 of 6+ Field Service Representative jobs
At IEM, we're not just building innovative electrical distribution systems, we're shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what's possible. Whether you're an experienced professional or just starting out, you'll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world's most dynamic markets.
PURPOSE OF POSITION:
The purpose of the Field Service Representative role is to perform start-up, commissioning, installation, testing, troubleshooting, and service support for IEM equipment. This position requires strong diagnostic skills, sound judgment, and the ability to resolve moderately complex technical issues with minimal supervision. The Field Service Representative serves as a trusted customer contact in the field and may assist with providing guidance, support, and on-the-job training to entry-level technicians.
SUPERVISORY RESPONSIBILITIES:
This position has no supervisory responsibilities.
ESSENTIAL FUNCTIONS:
- Independently perform start-up, commissioning, testing, troubleshooting, service, and repair of IEM equipment, including switchboards, control panels, and power products.
- Install and modify electrical or mechanical components and subassemblies, which may include panelboard interiors, circuit breakers, bus bar, subpanels, control components, power cabling, and control wiring.
- Attend project meetings and support coordination with contractors, clients, Project Managers, and internal IEM teams.
- Analyze system failures, identify root causes, and determine appropriate corrective actions for moderately complex technical issues.
- Troubleshoot electrical circuits, control wiring, and networking equipment.
- Coordinate with Project Managers, manufacturing facilities, engineering, or other internal support teams to resolve product, commissioning, or customer-reported issues in the field.
- Accurately document service activities, root cause analysis, corrective actions, parts usage, open items, and follow-up requirements.
- Assist with training, mentoring, shadowing, or on-the-job support for Field Service Technicians, as needed.
- Perform other duties as assigned by management.
COMPETENCIES:
- Technical Knowledge: Demonstrates working knowledge of electrical, mechanical, and field service concepts, including equipment start-up, commissioning, installation, testing, troubleshooting, and repair.
- Safety and Compliance: Follows company, customer site, and industry safety requirements, including proper use of PPE, tools, equipment, and applicable safe work practices.
- Diagnostic and Problem-Solving Skills: Uses sound judgment to identify technical issues, analyze system failures, determine root cause, and support appropriate corrective actions.
- Attention to Detail: Accurately follows wiring diagrams, drawings, schematics, work instructions, checklists, and documentation requirements to support safe, high-quality work.
- Communication: Communicates clearly and professionally with customers, contractors, Field Service Leads, Project Managers, internal teams, and management regarding project status, technical issues, and follow-up needs.
- Teamwork and Collaboration: Works effectively with other technicians, Field Service Leads, project teams, manufacturing teams, and internal support groups to complete assigned work and resolve field issues.
- Customer Focus: Maintains professionalism while working at customer sites and serves as a reliable field contact by being responsive, respectful, and solution-oriented.
- Independence and Accountability: Performs assigned field service work with minimal supervision, manages responsibilities appropriately, and escalates issues when additional support or approval is needed.
- Organization and Documentation: Manages assigned tasks, tools, parts, service documentation, corrective actions, and follow-up items accurately and timely.
- Mentorship and Knowledge Sharing: Provides guidance, support, shadowing, or on-the-job training to Field Service Technicians as needed.
- Quality of Work: Completes work accurately, safely, and in accordance with IEM standards, customer requirements, and project expectations.
EDUCATION AND EXPERIENCE:
- Associate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switchgear, UPS systems, generators, PDUs, or related equipment commissioning activities preferred.
- 1+ years of experience supporting switchgear start-up and commissioning required.
- Minimum of 1–3 years of related electrical, mechanical, technical, manufacturing, construction, commissioning, or field service experience preferred.
- Working knowledge of electrical, mechanical, and power distribution systems required.
- Ability to read and interpret electrical wiring diagrams, schematics, work instructions, and technical documentation.
- Ability to safely use hand tools, power tools, and electrical testing equipment.
- Strong diagnostic, problem-solving, and troubleshooting skills required.
- Good verbal and written communication skills, including the ability to provide clear updates to customers, contractors, Project Managers, and internal teams.
- Ability to work independently with minimal supervision and escalate issues appropriately when additional support is needed.
- Strong organizational skills with the ability to accurately document service activities, corrective actions, parts usage, and follow-up items.
- Ability to assist with training, mentoring, or shadowing Field Service Technicians as needed.
PHYSICAL/MENTAL/ENVIRONMENTAL:
Physical Demands:
Activities:
Frequently stand and walk for extended periods of 8–12 hours, including walking up to one mile or more throughout large customer facilities while carrying tools and equipment. Frequently bend, kneel, squat, crawl, twist, reach overhead, and work in confined spaces to access electrical equipment. Must be able to climb ladders, stairs, and elevated platforms while maintaining balance. Requires repetitive use of hands and arms to operate hand tools, power tools, electrical testing equipment, and other job-related equipment.
Sitting – 20% Walking/Standing – 80%
Lifting:
Must be able to frequently lift, carry, push, and pull equipment and materials weighing up to 50 lbs.
Vision:
Requires extended periods of close visual work on technical equipment, electrical components, drawings, schematics, testing equipment, and computer screens. Must be able to visually inspect equipment, identify components, read labels and measurements, and observe testing results.
Travel:
Occasional travel, up to 75%, may be required to customer job sites, IEM regional field offices, vendor sites, and other business locations. Travel may include extended or overnight assignments, as required by business needs.
Mental Demands:
Ability to interpret technical information, drawings, schematics, procedures, and testing requirements; analyze issues; troubleshoot equipment; prioritize multiple tasks; maintain attention to detail; work independently; and make sound decisions in a fast-paced field service environment. Must be able to maintain focus while performing safety-sensitive and technically detailed work.
Environment:
Work is performed in a combination of customer job sites, data centers, manufacturing facilities, electrical rooms, construction sites, warehouses, and climate-controlled office environments. The position may involve exposure to varying temperatures, elevated noise levels, dust, industrial conditions, active construction areas, electrical equipment, and other conditions commonly associated with field service work. Must be able to wear required personal protective equipment (PPE), including safety glasses, hard hats, gloves, hearing protection, steel-toe footwear, arc flash PPE, and fall protection, as required.
Why Join IEM
At IEM, you'll join a team that powers some of the world's most ambitious projects. We're engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you're driven, collaborative, and ready to make an impact, we'd love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.
Learn more about IEM at https://www.iemfg.com
We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers
Recruiting Scams
Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact
Non-Discrimination Statement
IEM does not discriminate against any applicant based on any characteristic protected by law.
Privacy
Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy.
Use of AI
At IEM, we are committed to a fair and transparent hiring process. Use the link below to view how we use artificial intelligence (AI) technology to assist in reviewing job applications and your rights as an applicant.
AI Use in IEM's Hiring Process
At IEM, we're not just building innovative electrical distribution systems, we're shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what's possible. Whether you're an experienced professional or just starting out, you'll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world's most dynamic markets.
PURPOSE OF POSITION:
The purpose of the Field Service Representative role is to perform start-up, commissioning, installation, testing, troubleshooting, and service support for IEM equipment. This position requires strong diagnostic skills, sound judgment, and the ability to resolve moderately complex technical issues with minimal supervision. The Field Service Representative serves as a trusted customer contact in the field and may assist with providing guidance, support, and on-the-job training to entry-level technicians.
SUPERVISORY RESPONSIBILITIES:
This position has no supervisory responsibilities.
ESSENTIAL FUNCTIONS:
- Independently perform start-up, commissioning, testing, troubleshooting, service, and repair of IEM equipment, including switchboards, control panels, and power products.
- Install and modify electrical or mechanical components and subassemblies, which may include panelboard interiors, circuit breakers, bus bar, subpanels, control components, power cabling, and control wiring.
- Attend project meetings and support coordination with contractors, clients, Project Managers, and internal IEM teams.
- Analyze system failures, identify root causes, and determine appropriate corrective actions for moderately complex technical issues.
- Troubleshoot electrical circuits, control wiring, and networking equipment.
- Coordinate with Project Managers, manufacturing facilities, engineering, or other internal support teams to resolve product, commissioning, or customer-reported issues in the field.
- Accurately document service activities, root cause analysis, corrective actions, parts usage, open items, and follow-up requirements.
- Assist with training, mentoring, shadowing, or on-the-job support for Field Service Technicians, as needed.
- Perform other duties as assigned by management.
COMPETENCIES:
- Technical Knowledge: Demonstrates working knowledge of electrical, mechanical, and field service concepts, including equipment start-up, commissioning, installation, testing, troubleshooting, and repair.
- Safety and Compliance: Follows company, customer site, and industry safety requirements, including proper use of PPE, tools, equipment, and applicable safe work practices.
- Diagnostic and Problem-Solving Skills: Uses sound judgment to identify technical issues, analyze system failures, determine root cause, and support appropriate corrective actions.
- Attention to Detail: Accurately follows wiring diagrams, drawings, schematics, work instructions, checklists, and documentation requirements to support safe, high-quality work.
- Communication: Communicates clearly and professionally with customers, contractors, Field Service Leads, Project Managers, internal teams, and management regarding project status, technical issues, and follow-up needs.
- Teamwork and Collaboration: Works effectively with other technicians, Field Service Leads, project teams, manufacturing teams, and internal support groups to complete assigned work and resolve field issues.
- Customer Focus: Maintains professionalism while working at customer sites and serves as a reliable field contact by being responsive, respectful, and solution-oriented.
- Independence and Accountability: Performs assigned field service work with minimal supervision, manages responsibilities appropriately, and escalates issues when additional support or approval is needed.
- Organization and Documentation: Manages assigned tasks, tools, parts, service documentation, corrective actions, and follow-up items accurately and timely.
- Mentorship and Knowledge Sharing: Provides guidance, support, shadowing, or on-the-job training to Field Service Technicians as needed.
- Quality of Work: Completes work accurately, safely, and in accordance with IEM standards, customer requirements, and project expectations.
EDUCATION AND EXPERIENCE:
- Associate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switchgear, UPS systems, generators, PDUs, or related equipment commissioning activities preferred.
- 1+ years of experience supporting switchgear start-up and commissioning required.
- Minimum of 1–3 years of related electrical, mechanical, technical, manufacturing, construction, commissioning, or field service experience preferred.
- Working knowledge of electrical, mechanical, and power distribution systems required.
- Ability to read and interpret electrical wiring diagrams, schematics, work instructions, and technical documentation.
- Ability to safely use hand tools, power tools, and electrical testing equipment.
- Strong diagnostic, problem-solving, and troubleshooting skills required.
- Good verbal and written communication skills, including the ability to provide clear updates to customers, contractors, Project Managers, and internal teams.
- Ability to work independently with minimal supervision and escalate issues appropriately when additional support is needed.
- Strong organizational skills with the ability to accurately document service activities, corrective actions, parts usage, and follow-up items.
- Ability to assist with training, mentoring, or shadowing Field Service Technicians as needed.
PHYSICAL/MENTAL/ENVIRONMENTAL:
Physical Demands:
Activities:
Frequently stand and walk for extended periods of 8–12 hours, including walking up to one mile or more throughout large customer facilities while carrying tools and equipment. Frequently bend, kneel, squat, crawl, twist, reach overhead, and work in confined spaces to access electrical equipment. Must be able to climb ladders, stairs, and elevated platforms while maintaining balance. Requires repetitive use of hands and arms to operate hand tools, power tools, electrical testing equipment, and other job-related equipment.
Sitting – 20% Walking/Standing – 80%
Lifting:
Must be able to frequently lift, carry, push, and pull equipment and materials weighing up to 50 lbs.
Vision:
Requires extended periods of close visual work on technical equipment, electrical components, drawings, schematics, testing equipment, and computer screens. Must be able to visually inspect equipment, identify components, read labels and measurements, and observe testing results.
Travel:
Occasional travel, up to 75%, may be required to customer job sites, IEM regional field offices, vendor sites, and other business locations. Travel may include extended or overnight assignments, as required by business needs.
Mental Demands:
Ability to interpret technical information, drawings, schematics, procedures, and testing requirements; analyze issues; troubleshoot equipment; prioritize multiple tasks; maintain attention to detail; work independently; and make sound decisions in a fast-paced field service environment. Must be able to maintain focus while performing safety-sensitive and technically detailed work.
Environment:
Work is performed in a combination of customer job sites, data centers, manufacturing facilities, electrical rooms, construction sites, warehouses, and climate-controlled office environments. The position may involve exposure to varying temperatures, elevated noise levels, dust, industrial conditions, active construction areas, electrical equipment, and other conditions commonly associated with field service work. Must be able to wear required personal protective equipment (PPE), including safety glasses, hard hats, gloves, hearing protection, steel-toe footwear, arc flash PPE, and fall protection, as required.
Why Join IEM
At IEM, you'll join a team that powers some of the world's most ambitious projects. We're engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you're driven, collaborative, and ready to make an impact, we'd love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.
Learn more about IEM at https://www.iemfg.com
We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers
Recruiting Scams
Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact
Non-Discrimination Statement
IEM does not discriminate against any applicant based on any characteristic protected by law.
Privacy
Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy.
Use of AI
At IEM, we are committed to a fair and transparent hiring process. Use the link below to view how we use artificial intelligence (AI) technology to assist in reviewing job applications and your rights as an applicant.
AI Use in IEM's Hiring Process
See All 6 Field Service Representative Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
Find JobsField Service Representative Jobs by City in Indiana
Where Indiana roles are concentrated, by current openings.
Field Service Representative Job Market in Indiana
A snapshot from current Indiana openings, updated as new roles post.
Who's Hiring
What Indiana Employers Look For
The qualifications that appear most often in field service representative jobs across Indiana.
- Associate or bachelor's degree in a technical, engineering, or related field preferred
- One or more years of hands-on experience servicing mechanical, electrical, or medical equipment
- Valid Indiana driver's license and ability to travel regularly within an assigned territory
- Proficiency with diagnostic tools, service software, and work-order management systems
- Strong written and verbal communication skills for customer-facing site interactions
- Ability to lift equipment and work in varied physical environments including manufacturing floors
Field Service Representative Jobs in Indiana: Frequently Asked Questions
How do you become a field service representative in Indiana?
Most employers in Indiana expect at least an associate degree in a technical discipline such as electronics, mechanical engineering technology, or biomedical equipment technology. No single state license gates entry to the broad role, but specialties matter: medical device technicians often pursue CBET certification through the Association for the Advancement of Medical Instrumentation, while electrical or instrumentation work may require an Indiana electrician's license through the Indiana Professional Licensing Agency.
Which companies hire field service representatives in Indiana?
Indiana field service representative roles are posted by Magid Glove & Safety, NPAA, and Industrial Electric Manufacturing and others right now, based on current listings on Migrate Mate as of November 2026. Indiana's dense concentration of life sciences manufacturers, heavy-equipment producers, and utility providers makes it one of the more active states for ongoing field service hiring.
Which Indiana cities have the most field service representative jobs?
Gary, Princeton, and Brownsburg have the most field service representative openings in Indiana. Indianapolis anchors the market through its life sciences corridor and corporate headquarters, while Fort Wayne's manufacturing base and Evansville's industrial and healthcare sectors drive consistent demand in those metros.
How can I get hired as a field service representative in Indiana with little or no experience?
The most realistic entry path is completing a two-year technical program at a school like Ivy Tech Community College, which operates campuses across Indiana and feeds graduates directly into manufacturing and healthcare equipment companies. Large Indiana employers such as Cummins and Zimmer Biomet run structured new-technician programs that accept candidates with a degree and no field experience. Customer service, warehouse operations, or in-house repair technician roles at those companies are common lateral moves that open doors to field assignments, and holding even a provisional CBET or CompTIA certification strengthens any application.
Where can I find and apply to field service representative jobs in Indiana?
You can find and apply to field service representative jobs in Indiana on Migrate Mate, which lists current Indiana openings across industries and experience levels. Find the roles that fit your background and apply directly to each one.
See All 6 Field Service Representative Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
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