Head Of Operations Jobs in Washington
Head Of Operations jobs in Washington are in strong demand, with the most concentrated hiring in technology, healthcare, aerospace, and logistics, and openings ranging from operations manager-level roles through senior vice president of operations. Seattle, Bellevue, and Tacoma anchor the largest share of postings, where employers such as Amazon, Boeing, and Providence Health and Services maintain deep, ongoing operations leadership needs. Candidates with experience in supply chain optimization, multi-site facility management, or digital transformation are among the most sought-after in the state. Find a role that fits below and apply directly.
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Showing 5 of 8+ Head Of Operations jobs
Responsibilities
About the Role: We are looking for a Head of Aftersales Strategy and Operations to lead Aftersales Strategy for our US e-commerce business. This is a leadership role responsible for shaping the vision, strategy, and execution of key aftersales initiatives that strengthen customer trust, improve operational efficiency, and enable sustainable marketplace growth. Responsibilities:
- Lead and develop a high-performing team of Program Managers responsible for the US aftersales strategy and operational excellence.
- Define the long-term vision, strategy, and roadmap for the US aftersales experience, driving continuous improvements across customer, seller, and operational outcomes.
- Identify strategic opportunities, operational gaps, and emerging risks across the aftersales ecosystem, and translate them into scalable platform, policy, and process improvements.
- Partner closely with leaders across Product, Engineering, Operations, Customer Service, Risk, Logistics, and other cross-functional organizations to influence roadmaps and deliver high-impact initiatives.
- Drive data-informed decision making by establishing success metrics, conducting deep business analyses, and using customer and operational insights to shape strategic priorities.
- Champion operational excellence by improving processes, driving automation, and scaling solutions that enhance efficiency while maintaining a high-quality customer experience.
- Represent the US business in global planning and strategy discussions, ensuring regional customer and merchant needs are reflected in platform investments and policy decisions.
- Build organizational capability by coaching and developing talent, fostering cross-functional collaboration, and creating a culture of innovation, accountability, and execution.
Qualifications
Minimum Qualifications:
- Bachelor's degree or equivalent practical experience.
- 8+ years of experience in e-commerce, marketplace operations, customer experience, operations strategy, program management, consulting, or related fields, including 3+ years of people management experience.
- Demonstrated experience leading high-performing teams and developing talent in fast-paced, cross-functional organizations.
- Strong understanding of e-commerce operations and the customer lifecycle, with experience across one or more aftersales domains such as returns, refunds, disputes, logistics, customer support, seller operations, or trust and safety.
- Proven ability to define strategy, solve complex business problems, and deliver scalable, cross-functional solutions in ambiguous environments.
- Exceptional analytical, communication, and stakeholder management skills, with experience influencing leadership and driving alignment across diverse organizations.
Preferred Qualifications:
- Experience leading large-scale, cross-functional transformation initiatives in a global e-commerce or marketplace environment.
- Demonstrated success partnering with Product and Engineering organizations to influence platform strategy and product roadmap.
- Strong business acumen with the ability to balance customer experience, seller experience, operational efficiency, and business performance.
- Experience operating in high-growth, matrixed organizations with global stakeholders.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
Job Information
【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $151050 - $258400 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Responsibilities
About the Role: We are looking for a Head of Aftersales Strategy and Operations to lead Aftersales Strategy for our US e-commerce business. This is a leadership role responsible for shaping the vision, strategy, and execution of key aftersales initiatives that strengthen customer trust, improve operational efficiency, and enable sustainable marketplace growth. Responsibilities:
- Lead and develop a high-performing team of Program Managers responsible for the US aftersales strategy and operational excellence.
- Define the long-term vision, strategy, and roadmap for the US aftersales experience, driving continuous improvements across customer, seller, and operational outcomes.
- Identify strategic opportunities, operational gaps, and emerging risks across the aftersales ecosystem, and translate them into scalable platform, policy, and process improvements.
- Partner closely with leaders across Product, Engineering, Operations, Customer Service, Risk, Logistics, and other cross-functional organizations to influence roadmaps and deliver high-impact initiatives.
- Drive data-informed decision making by establishing success metrics, conducting deep business analyses, and using customer and operational insights to shape strategic priorities.
- Champion operational excellence by improving processes, driving automation, and scaling solutions that enhance efficiency while maintaining a high-quality customer experience.
- Represent the US business in global planning and strategy discussions, ensuring regional customer and merchant needs are reflected in platform investments and policy decisions.
- Build organizational capability by coaching and developing talent, fostering cross-functional collaboration, and creating a culture of innovation, accountability, and execution.
Qualifications
Minimum Qualifications:
- Bachelor's degree or equivalent practical experience.
- 8+ years of experience in e-commerce, marketplace operations, customer experience, operations strategy, program management, consulting, or related fields, including 3+ years of people management experience.
- Demonstrated experience leading high-performing teams and developing talent in fast-paced, cross-functional organizations.
- Strong understanding of e-commerce operations and the customer lifecycle, with experience across one or more aftersales domains such as returns, refunds, disputes, logistics, customer support, seller operations, or trust and safety.
- Proven ability to define strategy, solve complex business problems, and deliver scalable, cross-functional solutions in ambiguous environments.
- Exceptional analytical, communication, and stakeholder management skills, with experience influencing leadership and driving alignment across diverse organizations.
Preferred Qualifications:
- Experience leading large-scale, cross-functional transformation initiatives in a global e-commerce or marketplace environment.
- Demonstrated success partnering with Product and Engineering organizations to influence platform strategy and product roadmap.
- Strong business acumen with the ability to balance customer experience, seller experience, operational efficiency, and business performance.
- Experience operating in high-growth, matrixed organizations with global stakeholders.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
Job Information
【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $151050 - $258400 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
See All 8 Head Of Operations Jobs in Washington
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Find Head Of Operations JobsHead Of Operations Jobs by City in Washington
Where Washington roles are concentrated, by current openings.
Head Of Operations Job Market in Washington
A snapshot from current Washington openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Food & Beverage
- Technology & Software
- E-Commerce & Online Marketplaces
What Washington Employers Look For
The qualifications that appear most often in head of operations jobs across Washington.
- Bachelor's degree in business administration, operations management, or a related field
- Seven or more years of progressive operations leadership experience in a Washington industry
- Demonstrated experience managing cross-functional teams and driving process improvement initiatives
- Proficiency with enterprise resource planning systems and operational performance metrics
- Strong background in budget oversight, vendor management, and contract negotiation
- Familiarity with Washington state employment law, labor compliance, and regulatory requirements
Head Of Operations Jobs in Washington: Frequently Asked Questions
How do you become a head of operations in Washington?
Most heads of operations in Washington reach the role by combining a bachelor's degree in business administration, supply chain, or a related field with progressively senior management experience. Washington does not issue a state license for this role, but employers in regulated sectors such as healthcare or aerospace expect familiarity with Washington Department of Labor and Industries compliance standards. An MBA or a Project Management Professional credential strengthens candidacy at larger Washington employers considerably.
How much do head of operationses make in Washington?
Head of operationses in Washington earn a median of about $133,750 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $77,680 for the lowest 10% to over $269,320 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire head of operationss in Washington?
Employers hiring head of operationss in Washington right now include TikTok, Google, and nSCALE, based on current listings on Migrate Mate as of August 2026. Washington's concentration of global technology headquarters, major healthcare networks, and aerospace manufacturers means demand for operations leadership remains active across multiple industry verticals throughout the year.
Which Washington cities have the most head of operations jobs?
Seattle and Bellevue account for the most head of operations openings in Washington. Seattle and Bellevue drive the largest share because of the region's dense cluster of technology companies, healthcare systems, and corporate headquarters, while Tacoma's strength in logistics, port operations, and distribution creates consistent demand for operations leaders outside the immediate Seattle metro.
Are there remote head of operations jobs in Washington?
Yes, but they are less common than in purely analytical roles, since heads of operations often oversee physical sites, teams, and vendors that require on-site presence. About 33% of head of operations openings tied to Washington are remote or hybrid as of August 2026, with remote arrangements most often attached to technology companies managing distributed or virtual operations rather than manufacturing or facilities-based organizations.
How can I get hired as a head of operations in Washington with little or no experience?
The most realistic entry path is securing an operations coordinator or operations analyst role at a mid-size Washington company and building toward management from within. Amazon, Boeing, and Providence Health and Services all run structured associate operations and rotational management programs designed for candidates early in their careers. Moving laterally from project management, supply chain coordination, or logistics roles is a well-worn path at Washington employers, and earning a Project Management Professional credential signals readiness for greater operational responsibility.
Where can I find and apply to head of operations jobs in Washington?
You can find and apply to head of operations jobs in Washington on Migrate Mate, which lists current Washington openings updated regularly. Search the listings for roles that match your experience level and preferred location, then apply directly to the employers posting them. No sign-up is required to see or apply to the openings.
See All 8 Head Of Operations Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
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