Center Manager Jobs in Washington
Center Manager jobs in Washington concentrate heavily in healthcare systems, early childhood education, behavioral health, and distribution and logistics, with demand at every level from emerging team leaders to multi-site directors. The most active hiring metros are Seattle, Spokane, and Tacoma, where employers like Amazon, Providence Health and Services, and the University of Washington regularly seek center managers across clinical, fulfillment, and educational settings. The most in-demand specialties in Washington right now are childcare center management, dialysis and ambulatory care center oversight, and operations center management in logistics. Find a role that fits below and apply directly.
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You lead cross-divisional initiatives across multiple feature areas, shaping the long-term vision and strategy for contact center solutions grounded in deep customer insight, competitive and market research, and alignment with Microsoft’s broader business goals. You translate that vision into a coherent roadmap, weaving together product architecture, artificial intelligence capabilities, and user journeys to deliver breakthrough experiences for both agents and customers. You are the person the team relies on to hold the bar on whether the product truly changes how contact centers run, not just how they demo.
At Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth-mindset culture, we innovate responsibly and measure success by shared progress, people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone.
Responsibilities
- Lead cross-divisional initiatives across multiple contact center feature areas, defining success criteria, long-term vision, and product strategy based on customer needs, market and user research, and the competitive landscape.
- Translate product vision into a comprehensive roadmap for Dynamics 365 Contact Center, crafting detailed user stories and integrated scenarios that leverage artificial intelligence as a core differentiator.
- Provide expert guidance on long-range investment opportunities and prioritization, evaluating tradeoffs and setting portfolio-level Objectives and Key Results in partnership with cross-organizational stakeholders.
- Drive collaboration with engineering, data science, design, and partner teams to design, validate, and scale artificial intelligence-driven capabilities that improve resolution, efficiency, and customer satisfaction while meeting quality, security, and compliance standards.
- Deeply engage with strategic customers and customer communities to gather feedback, understand complex contact center scenarios, and convert insights into product improvements, deprecation decisions, and new opportunities that accelerate adoption and business impact.
Qualifications
Required Qualifications:
-
Bachelor's Degree AND 10+ years experience in product/service/program management or software development
- OR equivalent experience.
Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
-
Bachelor's Degree AND 15+ years experience in product/service/program management or software development
- OR equivalent experience.
- 8+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework).
- 10+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn).
- 10+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product).
- Experience shipping enterprise contact center products and shared platform capabilities at scale, spanning voice, digital channels, routing, orchestration, or customer context, with measurable improvements across customer, agent, administrator, or supervisor experiences.
- Demonstrated success leading complex, cross-functional initiatives as an individual contributor, resolving architectural dependencies, competing priorities, and delivery commitments across engineering, design, data science, and go-to-market teams without direct reporting authority.
- Hands-on experience taking generative AI or AI agents from prototype to production, including grounding, tool execution, evaluation datasets, and human handoffs, with measurable gains in resolution quality or task completion within defined latency, cost, and security constraints.
- Experience building and strengthening business-critical enterprise platforms, including extensibility, CRM and telephony integrations, observability, and safe deployments, with demonstrated improvements in availability, incident recovery, or deployment time across multiple customers.
- A track record of translating product and platform investments into measurable revenue growth, with specific examples of winning competitive deals, removing enterprise adoption blockers, enabling partner solutions, or expanding paid usage—and evidence linking product decisions to those outcomes
Product Management IC6 - The typical base pay range for this role across the U.S. is USD $165,600 - $296,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $220,800 - $331,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.
You lead cross-divisional initiatives across multiple feature areas, shaping the long-term vision and strategy for contact center solutions grounded in deep customer insight, competitive and market research, and alignment with Microsoft’s broader business goals. You translate that vision into a coherent roadmap, weaving together product architecture, artificial intelligence capabilities, and user journeys to deliver breakthrough experiences for both agents and customers. You are the person the team relies on to hold the bar on whether the product truly changes how contact centers run, not just how they demo.
At Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth-mindset culture, we innovate responsibly and measure success by shared progress, people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone.
Responsibilities
- Lead cross-divisional initiatives across multiple contact center feature areas, defining success criteria, long-term vision, and product strategy based on customer needs, market and user research, and the competitive landscape.
- Translate product vision into a comprehensive roadmap for Dynamics 365 Contact Center, crafting detailed user stories and integrated scenarios that leverage artificial intelligence as a core differentiator.
- Provide expert guidance on long-range investment opportunities and prioritization, evaluating tradeoffs and setting portfolio-level Objectives and Key Results in partnership with cross-organizational stakeholders.
- Drive collaboration with engineering, data science, design, and partner teams to design, validate, and scale artificial intelligence-driven capabilities that improve resolution, efficiency, and customer satisfaction while meeting quality, security, and compliance standards.
- Deeply engage with strategic customers and customer communities to gather feedback, understand complex contact center scenarios, and convert insights into product improvements, deprecation decisions, and new opportunities that accelerate adoption and business impact.
Qualifications
Required Qualifications:
-
Bachelor's Degree AND 10+ years experience in product/service/program management or software development
- OR equivalent experience.
Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
-
Bachelor's Degree AND 15+ years experience in product/service/program management or software development
- OR equivalent experience.
- 8+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework).
- 10+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn).
- 10+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product).
- Experience shipping enterprise contact center products and shared platform capabilities at scale, spanning voice, digital channels, routing, orchestration, or customer context, with measurable improvements across customer, agent, administrator, or supervisor experiences.
- Demonstrated success leading complex, cross-functional initiatives as an individual contributor, resolving architectural dependencies, competing priorities, and delivery commitments across engineering, design, data science, and go-to-market teams without direct reporting authority.
- Hands-on experience taking generative AI or AI agents from prototype to production, including grounding, tool execution, evaluation datasets, and human handoffs, with measurable gains in resolution quality or task completion within defined latency, cost, and security constraints.
- Experience building and strengthening business-critical enterprise platforms, including extensibility, CRM and telephony integrations, observability, and safe deployments, with demonstrated improvements in availability, incident recovery, or deployment time across multiple customers.
- A track record of translating product and platform investments into measurable revenue growth, with specific examples of winning competitive deals, removing enterprise adoption blockers, enabling partner solutions, or expanding paid usage—and evidence linking product decisions to those outcomes
Product Management IC6 - The typical base pay range for this role across the U.S. is USD $165,600 - $296,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $220,800 - $331,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.
See All 97 Center Manager Jobs in Washington
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Find Center Manager JobsCenter Manager Jobs by City in Washington
Where Washington roles are concentrated, by current openings.
Center Manager Job Market in Washington
A snapshot from current Washington openings, updated as new roles post.
Who's Hiring
- Amazon16
- University Of Washington5
- Google3
- Microsoft3
- Providence3
Top Industries Hiring
- Food & Beverage
What Washington Employers Look For
The qualifications that appear most often in center manager jobs across Washington.
- Active Washington State childcare license or applicable facility director credential where required
- Bachelor's degree in healthcare administration, education, business, or a related field
- Proven supervisory experience managing staff, budgets, and daily center operations
- Familiarity with Washington State licensing compliance and Department of Children, Youth, and Families regulations
- Strong communication skills for coordinating with clinical, education, or operations teams
- Proficiency with scheduling, workforce management, and operations reporting software
Center Manager Jobs in Washington: Frequently Asked Questions
How do you become a center manager in Washington?
The path depends on the type of center you plan to manage. For childcare or early learning centers, Washington requires a director credential through the Department of Children, Youth, and Families, which involves a combination of college coursework in child development or education and verified experience working with children. Healthcare center managers typically hold a degree in health administration or a clinical field and may need a Washington facility administrator registration. For distribution or operations centers, a bachelor's in business or operations management paired with supervisory experience is the standard hiring baseline.
Which companies hire center managers in Washington?
Employers hiring center managers in Washington right now include Amazon, University Of Washington, and Google, based on current listings on Migrate Mate as of September 2026. Washington's combination of large healthcare networks, major logistics operations, and a robust early learning sector means center manager openings appear across a wide range of industries throughout the state year-round.
Which Washington cities have the most center manager jobs?
Seattle, Bellevue, and Spokane have the most center manager openings in Washington. Seattle's concentration of healthcare systems, Amazon's logistics infrastructure, and a large early childhood education network drives the bulk of openings, while Spokane's regional medical campuses and Tacoma's port-adjacent distribution sector account for strong hiring outside the primary metro.
Are there remote center manager jobs in Washington?
Yes, but they're rare. Center manager roles are fundamentally on-site positions involving direct staff supervision, facility compliance, and day-to-day operations that require physical presence. About 45% of center manager openings tied to Washington are remote or hybrid as of September 2026, and those tend to cover administrative coordination functions within multi-site or regional management structures rather than single-location center oversight.
How can I get hired as a center manager in Washington with little or no experience?
The most realistic entry path is moving up from a lead or assistant role within the same facility type you want to manage. Large childcare providers and early learning networks operating across Washington often promote from lead teacher or site coordinator positions and accept candidates who are actively working toward their DCYF director credential. Healthcare systems like Providence and MultiCare run internal leadership development tracks that advance clinical or administrative staff into center management. Building the required credential alongside hands-on experience in a Washington facility is what most hiring managers look for when evaluating first-time applicants.
Where can I find and apply to center manager jobs in Washington?
You can find and apply to center manager jobs in Washington on Migrate Mate, which lists current openings across the state. Search the available roles, find the positions that match your background and preferred location, and apply directly to the ones that fit.
See All 97 Center Manager Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
Find Center Manager Jobs