Office Coordinator Jobs in Nebraska

Customer Service & Office Coordinator

Growth Opportunity to Office Manager

About Us

DFC Flooring Specialists is a well-established flooring installation company dedicated to providing exceptional service to our customers and supporting our installation teams. We are looking for a dependable, organized, and customer-focused individual to join our office team and help keep daily operations running smoothly.

About the Role

This is a key support position with a growth path toward Office Manager. The role is responsible for coordinating customer service, warranty claims, service work, scheduling, and day-to-day office operations. The ideal candidate enjoys staying organized, solving problems, communicating professionally, and ensuring no detail is overlooked.

As you grow in the role, you will gain increased responsibility for office operations, process improvement, and team support.

Key Responsibilities

• Answer incoming calls and assist customers with service and warranty requests
• Gather information, photos, and documentation needed for service appointments
• Schedule installs and coordinate follow-up communication
• Scan, upload, and organize documents within company systems
• Maintain and update job files from start to completion
• Assist with recordkeeping and office organization
• Help maintain office procedures and administrative workflows
• Support office operations and special projects as assigned
• Perform light office cleaning and upkeep
• Provide backup support to other office team members as needed

What We're Looking For

• Previous office and customer service experience
• Strong critical thinking and problem-solving skills
• Excellent organizational skills and attention to detail
• Strong follow-through and ability to keep tasks moving to completion
• Ability to manage multiple tasks and changing priorities
• Professional, calm, and friendly communication style
• Strong written and verbal communication skills
• Reliable attendance and punctuality
• Comfortable using Microsoft 365, including Outlook, Excel, Teams, and SharePoint
• Comfortable using scanners, printers, and general office technology
• Ability to type 50+ words per minute
• Self-motivated and able to work independently while knowing when to ask questions
• Ability to maintain confidentiality of customer and company information
• Desire to take on increasing responsibility and grow into an office leadership role
• Ability to identify problems, recommend solutions, and improve processes

Preferred Qualifications

• Experience in construction, flooring, trades, restoration, or service industries
• Experience handling service calls, scheduling, or warranty claims
• Experience coordinating multiple projects, schedules, or service requests

Why This Role Matters

This position serves as an important link between our customers, installers, vendors, and office team. The right person helps ensure projects, service requests, and administrative tasks stay organized and moving forward, allowing the rest of the team to focus on their specialized responsibilities.

For the right candidate, this role offers the opportunity to develop into a future Office Manager position while learning the operational processes that help drive the success of the company.

Apply Today

If you're organized, dependable, customer-focused, and take pride in keeping things running smoothly behind the scenes, we'd love to hear from you. Join a team that values professionalism, teamwork, accountability, and exceptional service.

Pay: $23.00 - $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Flexible schedule
• Referral program

Education:

• Associate (Required)

Experience:

• Customer Service : 3 years (Required)

Work Location: In person