Operations Jobs in Sarasota, FL

Location: Sarasota, FL & surrounding areas (Field-based)

Position Type: Full-Time (W-2) | 35 – 40 Hours/Week

Schedule: Monday – Saturday (Flexibility required for occasional deep cleans or weekend commercial property inspections) | Sundays: Always OFF

About the Role

Kiro's Cleaning Experts is seeking a detail-oriented, high-energy Bilingual Field Operations & Quality Assurance Manager to join our family-oriented team. You will be the eyes and ears of our field operations, spending 90% of your time in the field inspecting job sites, onboarding and training cleaners, maintaining quality standards, and ensuring our client scorecards stay consistently high.

Key Responsibilities

Quality Assurance & Inspections

• Conduct scheduled, random, and follow-up quality checks at residential and commercial properties.
• Inspect cleaning quality using company checklists and document findings with photos and notes in our system.
• Identify recurring quality issues, enforce corrective actions, and verify completed re-cleans.
• Track quality trends by cleaner, team, and account.

Training & Team Development

• Deliver hands-on, bilingual onboarding and field training for new cleaners.
• Utilize video training courses and materials to reinforce standard operating procedures.
• Work directly with lead trainers to map out missed cleaning items and build continuous improvement plans.
• Evaluate new cleaners before they work independently and provide ongoing coaching.

Customer Communication & Reporting

• Conduct quality check-ins with selected clients and address service concerns professionally.
• Prepare a weekly Quality & Operations Report for the business owner detailing inspection scores, complaints, re-cleans, and training updates.

Qualifications & Requirements

• Bilingual Required: Must speak, read, and write fluently in both English and Spanish.
• Experience: 2+ years of supervisory/management experience in residential/commercial cleaning, janitorial, hospitality, or field services.
• Tech Skills: Comfortable using mobile apps, scheduling software
• Transportation: Valid driver’s license, reliable personal vehicle, clean driving record, and valid auto insurance.
• Work Ethic: Exceptional attention to detail, strong problem-solving skills, and ability to work independently in the field.
• Must pass standard background and driving checks.

Compensation & Financial Logistics

• Hourly Pay Structure:
• First 90 Days (Training Period): $21.00 per hour
• After 90 Days (Post-Evaluation): $23.00 – $24.00 per hour (based on performance metric reviews)
• Vehicle Accountable Plan Reimbursement:
• All business-related driving is reimbursed tax-free at the official IRS Standard Business Mileage Rate of $0.76 per mile.
• Trip distances are tracked automatically using a mileage application on your company smartphone.
• Note: Commutes from home to the first site and from the last site back home are excluded. Logs must be submitted weekly alongside timesheets for reimbursement processing.
• Company Technology: Full company-provided smartphone with an active phone line supplied for field inspections, GPS logging, and team communication.

Benefits & Perks

• Paid Time Off (PTO): 1 week Paid Time Off after 12 consecutive months of employment + Paid Major Holidays off.
• Ongoing Referral Commissions: Flat commission paid for any new residential or commercial accounts you independently acquire or refer to the business.
• Professional Development: Paid industry training and professional cleaning certifications provided.
• Manager Field Kit: Full company gear provided (branded manager apparel, digital inspection tools, and field caddies).
• Employee Discounts: Generous discounts on our residential cleaning services for your own home.
• Company Culture: Supportive, family-oriented work environment with real room for career growth.

To Apply

We are hiring immediately! Please submit your resume highlighting your supervisory and cleaning industry experience.

Pay: $45,000.00 - $49,920.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance
• Referral program

Work Location: In person