Patient Services Manager Jobs in Maryland
Patient Services Manager jobs in Maryland concentrate in hospital systems, outpatient care networks, and specialty clinics, with demand at every level from frontline coordinator to senior operations lead. The busiest hiring markets are Baltimore, Rockville, and Annapolis, where large employers like Johns Hopkins Medicine, University of Maryland Medical System, and MedStar Health maintain deep management pipelines. The most in-demand sub-areas are ambulatory care, patient access operations, and care coordination. Find a role that fits below and apply directly.
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Vice President, Nursing and Patient Care Services
University of Maryland Medical Center — Downtown Campus
Position Overview
University of Maryland Medical Center seeks an accomplished nursing executive to serve as Vice President, Nursing and Patient Care Services for the University Campus. This leader will shape nursing practice and patient care delivery in an academic medical center, advancing clinical excellence and a supportive professional practice environment.
Reporting to the Senior Vice President of Patient Care Services and Chief Nursing Officer, the Vice President provides strategic and operational leadership for nursing and designated patient care services. The role oversees clinical quality, patient safety, patient experience, workforce strategy, regulatory compliance, financial performance and professional nursing practice.
Working closely with executive, physician, nursing, interdisciplinary and academic partners, the Vice President advances organizational priorities, develops leaders and strengthens the delivery of high-quality, patient- and family-centered care.
Key Responsibilities
Strategic and Operational Leadership
- Develop and execute nursing and patient care strategies aligned with UMMC’s priorities and the expectations of a leading academic medical center.
- Build an effective interdisciplinary leadership team, establish clear performance expectations and hold leaders accountable for results.
- Strengthen leadership continuity through talent development and succession planning.
Quality, Safety and Patient Experience
- Partner with the Chief Medical Officer and Chief Nursing Officer to advance clinical quality, patient safety and patient experience.
- Monitor clinical outcomes, safety events, near misses and patient feedback to identify opportunities for improvement and ensure effective corrective action.
- Lead the timely identification, escalation and mitigation of clinical and operational risks.
- Ensure compliance with organizational policies, professional standards, regulatory requirements and accreditation expectations.
Nursing Practice and Professional Excellence
- Foster a professional nursing environment grounded in evidence-based practice, shared decision-making and continuous improvement.
- Lead nursing priorities and organizational readiness to achieve and sustain Magnet recognition.
- Promote consistent clinical practices and measurable improvements in care delivery and patient outcomes.
Workforce Strategy and Leadership Development
- Partner with Human Resources to address staffing, recruitment, retention, competency development and evolving clinical workforce needs.
- Advance leadership and professional development opportunities that support engagement, career growth and retention.
- Build constructive labor-management relationships and ensure nursing leaders effectively support team members within the organization’s labor and employee relations framework.
Financial and Resource Stewardship
- Direct staffing and resource planning to support safe care, appropriate productivity, patient access and financial performance.
- Align investments in people and technology with patient care and organizational priorities.
- Monitor operational and financial results, holding leaders accountable for corrective action and sustained improvement.
Interprofessional and Academic Partnerships
- Build strong relationships with physician leaders, medical staff, executives and interdisciplinary teams to improve care delivery.
- Incorporate patient and family perspectives into service improvement and strategic priorities.
- Collaborate with the University of Maryland School of Nursing on academic, clinical, research and workforce initiatives.
- Partner across UMMC to strengthen care coordination, operational consistency and leadership effectiveness.
Technology, Innovation and Transformation
- Advance evidence-based care, process improvement and technology adoption to improve quality, efficiency and the clinician experience.
- Lead the effective use of Epic and other information systems to strengthen clinical workflows, decision-making and patient care.
- Sponsor transformation initiatives and evaluate their impact through defined clinical, workforce, operational and financial measures.
Work Experience
Qualifications
Education and Licensure
- Bachelor of Science in Nursing required.
- Master’s degree in nursing or a healthcare-related field required.
- Doctoral degree in nursing or a healthcare-related field required, or current enrollment in a doctoral program with active progress toward degree completion.
- Current Maryland registered nursing license or eligibility to apply for Maryland licensure required.
Experience and Leadership Capabilities
- At least seven years of progressive senior management experience required.
- Experience working within a healthcare system preferred.
- Strong public speaking, presentation and written communication skills.
- Deep knowledge of nursing practice, with expertise in strategic planning, professional practice models, systems thinking and quality improvement.
- Demonstrated success building internal and external partnerships that advance nursing and patient care practice and strengthen the organization’s reputation at the local, regional and national levels.
Work Environment and Schedule
- Work is primarily performed in a standard office environment, with a typical Monday–Friday schedule. Evening, night, weekend and holiday responsibilities may be required to support operational needs.
- This executive role carries 24/7 on-call accountability, with coverage formally delegated to another designated leader during absences.
Vice President, Nursing and Patient Care Services
University of Maryland Medical Center — Downtown Campus
Position Overview
University of Maryland Medical Center seeks an accomplished nursing executive to serve as Vice President, Nursing and Patient Care Services for the University Campus. This leader will shape nursing practice and patient care delivery in an academic medical center, advancing clinical excellence and a supportive professional practice environment.
Reporting to the Senior Vice President of Patient Care Services and Chief Nursing Officer, the Vice President provides strategic and operational leadership for nursing and designated patient care services. The role oversees clinical quality, patient safety, patient experience, workforce strategy, regulatory compliance, financial performance and professional nursing practice.
Working closely with executive, physician, nursing, interdisciplinary and academic partners, the Vice President advances organizational priorities, develops leaders and strengthens the delivery of high-quality, patient- and family-centered care.
Key Responsibilities
Strategic and Operational Leadership
- Develop and execute nursing and patient care strategies aligned with UMMC’s priorities and the expectations of a leading academic medical center.
- Build an effective interdisciplinary leadership team, establish clear performance expectations and hold leaders accountable for results.
- Strengthen leadership continuity through talent development and succession planning.
Quality, Safety and Patient Experience
- Partner with the Chief Medical Officer and Chief Nursing Officer to advance clinical quality, patient safety and patient experience.
- Monitor clinical outcomes, safety events, near misses and patient feedback to identify opportunities for improvement and ensure effective corrective action.
- Lead the timely identification, escalation and mitigation of clinical and operational risks.
- Ensure compliance with organizational policies, professional standards, regulatory requirements and accreditation expectations.
Nursing Practice and Professional Excellence
- Foster a professional nursing environment grounded in evidence-based practice, shared decision-making and continuous improvement.
- Lead nursing priorities and organizational readiness to achieve and sustain Magnet recognition.
- Promote consistent clinical practices and measurable improvements in care delivery and patient outcomes.
Workforce Strategy and Leadership Development
- Partner with Human Resources to address staffing, recruitment, retention, competency development and evolving clinical workforce needs.
- Advance leadership and professional development opportunities that support engagement, career growth and retention.
- Build constructive labor-management relationships and ensure nursing leaders effectively support team members within the organization’s labor and employee relations framework.
Financial and Resource Stewardship
- Direct staffing and resource planning to support safe care, appropriate productivity, patient access and financial performance.
- Align investments in people and technology with patient care and organizational priorities.
- Monitor operational and financial results, holding leaders accountable for corrective action and sustained improvement.
Interprofessional and Academic Partnerships
- Build strong relationships with physician leaders, medical staff, executives and interdisciplinary teams to improve care delivery.
- Incorporate patient and family perspectives into service improvement and strategic priorities.
- Collaborate with the University of Maryland School of Nursing on academic, clinical, research and workforce initiatives.
- Partner across UMMC to strengthen care coordination, operational consistency and leadership effectiveness.
Technology, Innovation and Transformation
- Advance evidence-based care, process improvement and technology adoption to improve quality, efficiency and the clinician experience.
- Lead the effective use of Epic and other information systems to strengthen clinical workflows, decision-making and patient care.
- Sponsor transformation initiatives and evaluate their impact through defined clinical, workforce, operational and financial measures.
Work Experience
Qualifications
Education and Licensure
- Bachelor of Science in Nursing required.
- Master’s degree in nursing or a healthcare-related field required.
- Doctoral degree in nursing or a healthcare-related field required, or current enrollment in a doctoral program with active progress toward degree completion.
- Current Maryland registered nursing license or eligibility to apply for Maryland licensure required.
Experience and Leadership Capabilities
- At least seven years of progressive senior management experience required.
- Experience working within a healthcare system preferred.
- Strong public speaking, presentation and written communication skills.
- Deep knowledge of nursing practice, with expertise in strategic planning, professional practice models, systems thinking and quality improvement.
- Demonstrated success building internal and external partnerships that advance nursing and patient care practice and strengthen the organization’s reputation at the local, regional and national levels.
Work Environment and Schedule
- Work is primarily performed in a standard office environment, with a typical Monday–Friday schedule. Evening, night, weekend and holiday responsibilities may be required to support operational needs.
- This executive role carries 24/7 on-call accountability, with coverage formally delegated to another designated leader during absences.
See All 28 Patient Services Manager Jobs in Maryland
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Find Patient Services Manager JobsPatient Services Manager Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
Patient Services Manager Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
What Maryland Employers Look For
The qualifications that appear most often in patient services manager jobs across Maryland.
- Bachelor's degree in healthcare administration, business, or a related field required
- Three or more years of supervisory experience in a clinical or healthcare setting
- Proficiency with electronic health record platforms such as Epic or Cerner
- Strong knowledge of patient access workflows including scheduling, registration, and billing
- Demonstrated ability to manage front-desk or patient services teams across multiple sites
- Familiarity with Maryland Health Connection regulations and state-specific compliance standards
Patient Services Manager Jobs in Maryland: Frequently Asked Questions
How do you become a patient services manager in Maryland?
Most Maryland employers require a bachelor's degree in healthcare administration, business, or a clinical field, plus several years of progressively responsible experience in a patient-facing healthcare setting. While Maryland does not require a state license specific to this management role, many employers favor candidates who hold a Certified Patient Access Associate or Certified Healthcare Access Manager credential from the National Association of Healthcare Access Management, which is widely recognized across Maryland health systems.
Which companies hire patient services managers in Maryland?
Companies currently hiring patient services managers in Maryland include Adventist HealthCare, CRH Healthcare, and Morrison Healthcare, per current listings on Migrate Mate as of October 2026. Maryland's concentration of academic medical centers and regional health networks means large integrated systems account for a significant share of ongoing openings.
Which Maryland cities have the most patient services manager jobs?
Baltimore, Rockville, and Gaithersburg have the most patient services manager openings in Maryland. Baltimore drives the largest share of demand because it is home to major academic medical systems and specialty hospitals, while Rockville and Annapolis attract openings through large outpatient networks and government-affiliated health organizations anchored in the Washington metro corridor.
Are there remote patient services manager jobs in Maryland?
Yes, but they are limited. About 50% of patient services manager openings tied to Maryland are remote or hybrid as of October 2026, reflecting the hands-on, team-supervisory nature of most of these roles. The functions most likely to appear in a remote or hybrid arrangement are scheduling oversight, patient access administration, and care coordination rather than direct front-desk or clinical operations management.
How can I get hired as a patient services manager in Maryland with little or no experience?
The most realistic entry path is through a patient access representative or medical receptionist role at a large Maryland health system, then moving into a lead or supervisor position before applying for management. Johns Hopkins Medicine, MedStar Health, and University of Maryland Medical System all post associate-level patient services and access coordinator roles that feed internal promotion pipelines. Earning a Certified Patient Access Associate credential through the National Association of Healthcare Access Management strengthens an application significantly and is attainable without prior management experience.
Where can I find and apply to patient services manager jobs in Maryland?
You can find and apply to patient services manager jobs in Maryland on Migrate Mate, which lists current Maryland openings from employers actively hiring for the role. Find roles that fit your experience level and location, then apply directly to the employers posting them.
See All 28 Patient Services Manager Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
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