Sales Operations Jobs in Tennessee

About The Goldie Group

We're Electronics Renewal, LLC — known as The Goldie Group — and we operate in the secondary wireless device market: receiving, processing, refurbishing, and reselling cell phones and related devices at scale. We're a small, fast-moving company where every person makes a visible impact, and we're growing.

About the role

This role is responsible for our business’s Sales Support function — and Sales Support is the hub of our business. Every department touches it: Warehouse, Production, Procurement, Logistics, Sales. If you've been an analyst or coordinator who's ready to step into leadership, build a team, and own a function end-to-end, this role is built for you.

You'll combine the analytical horsepower of an Operations Analyst with the leadership and ownership of a supervisor. You'll manage our sales support inbox, set the priorities, manage the team KPIs, lead a growing team and drive our rollout of AI tools to make the whole operation faster and smarter.

What you'll do

• Own the Sales Support function. Manage the Sales Support inbox — triage, prioritize, delegate, and make the call on what gets done, by whom, and when.
• Lead and develop your team. Coach your direct reports, set clear expectations, and help us hire and onboard as the team grows.
• Build the playbook. Create and maintain SOPs, training materials, and onboarding documentation so the function runs without depending on tribal knowledge.
• Drive AI and automation. Identify, pilot, and scale AI tools that reduce or eliminate manual work from the team's plate — from email triage to reporting to data entry.
• Keep product moving. Track product flow from receiving through outbound, spot bottlenecks early, coordinate with the warehouse and production teams, and escalate when SLAs are at risk.
• Build the reports leadership relies on. Cycle time, throughput, PO and shipment completion, inbox response times, inventory accuracy — own the dashboards and use them to drive accountability.
• Execute the basics. Sales orders, purchase orders, part number creation, vendor correspondence — you'll continue to oversee and perform these as part of the function you own.

What we're looking for

Required

• 4+ Support, Operations, Supply Chain, Inventory, or Logistics
• Strong Excel skills (Pivot Tables, Queries) and working SQL ability
• Hands-on experience with an ERP or WMS system
• Excellent written and verbal communication — you'll be the connective tissue between departments
• A track record of independent decision-making and ownership in a fast-paced environment
• Comfort multitasking

Bonus points

• Prior experience leading or mentoring others (formal or informal)
• Experience implementing AI tools, automation, or process improvements
• Background in the wireless device secondary market or device refurbishment
• Lean / Six Sigma exposure
• English/Spanish

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Supply Chain or Inventory: 4 years (Required)
• Excel pivot table: 4 years (Required)
• SQL: 2 years (Preferred)

Language:

• fluent Spanish (Preferred)

Ability to Commute:

• Nashville, TN 37211 (Required)

Work Location: In person