Senior IT Support Specialist Jobs in Minnesota
Senior IT Support Specialist jobs in Minnesota are consistently active, concentrated in healthcare IT, financial services, and enterprise technology environments across the Twin Cities metro, Rochester, and St. Cloud. Established employers like Mayo Clinic, U.S. Bancorp, and Best Buy maintain ongoing demand for senior-level support professionals who can lead desktop infrastructure, manage service desk operations, and oversee endpoint security. The most sought-after specialties include ITSM platforms, Active Directory administration, and cloud-hybrid environment support. Find a role that fits below and apply directly.
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Position Summary
The IT Support Specilaist provides day‑to‑day technical support for Berean staff, handling troubleshooting, onboarding/offboarding, and basic systems administration to keep computers, printers, networks, and user accounts running smoothly. This role is highly service‑oriented, supporting staff across ministries and helping implement and maintain core technology tools (especially Microsoft 365).
Key Responsibilities
Technical Support & Troubleshooting
- Provide hands-on support for staff computers, peripherals, and basic network issues
- Troubleshoot common IT problems (login issues, connectivity, printing, performance, etc.)
- Serve as a first point of contact for IT support requests (walk‑ups redirected into tickets/email)
Systems & Administration
- Assist with Microsoft 365 administration (accounts, permissions, basic configuration)
- Support user account management (creating, modifying, and deactivating user accounts)
- Help administer and maintain Sharepoint sites and basic Microsoft tools used by staff
- Assist with management of Apple Business Manager and Mac depending on the level of experience and expertise of the individual and the level of organizational needs (training will be provided if needed)
Hardware & Printing
- Coordinate setup and configuration of new staff computers (onboarding) and decommissioning (offboarding)
- Work with the printer vendor to learn basic printer troubleshooting and support staff with printing issues
- Help track and maintain IT assets (computers, printers, accessories)
Ticketing & Process
- Use an IT ticketing system (or interim IT support email) to log, prioritize, and track support requests
- Follow defined processes for escalating complex issues to the IT manager or external partners (e.g., Netrio)
- Contribute to an internal knowledge base / FAQ to help staff self‑solve simple issues
Project & Systems Support
- Support small projects in systems such as Planning Center and other church management tools (e.g., helping with workflows, logic, and configuration under guidance)
- Assist with basic components of security and facility‑related technology (e.g., understanding where IT intersects with building systems)
Required Qualifications
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Demonstrated technical aptitude in IT support (any of the following):
- Formal training (degree, certificate, or technical boot camp in IT/IS, networking, systems, or related), or
- Equivalent hands‑on experience supporting users and systems
- At least 1 year of experience (professional, internship, or volunteer) in IT support, help desk, or similar role
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Working knowledge of:
- Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
- Basic Windows support and general computer troubleshooting
- Strong communication skills (able to explain technical issues in plain language)
- Service oriented and patience when supporting non-technical staff
Preferred Qualifications
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Experience in:
- Church or nonprofit environments, or other multi‑department organizations
- Using a ticketing system (e.g., ServiceNow, Jira, or similar)
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Exposure to:
- Apple/macOS and Apple Business Manager
- Planning Center or other church management / CRM systems
- Workflow/automation tools (e.g., Power Automate or similar concepts)
- Existing connection to Berean (attender or involved in ministry) is a plus.
Personal Qualities
- Relational and people‑friendly, someone who enjoys helping staff
- Professional and dependable, with good follow‑through on commitments
- Able to prioritize and manage multiple requests using a ticketing or email system
- Teachable and willing to learn new systems and tools
- Alignment with Berean’s mission and values; willing to pursue and maintain membership at Berean
See All 33 Senior IT Support Specialist Jobs in Minnesota
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Find JobsSenior IT Support Specialist Jobs by City in Minnesota
Where Minnesota roles are concentrated, by current openings.
Senior IT Support Specialist Job Market in Minnesota
A snapshot from current Minnesota openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Retail
- Technology & Software
What Minnesota Employers Look For
The qualifications that appear most often in senior IT support specialist jobs across Minnesota.
- CompTIA A+, Network+, or Microsoft certifications strongly preferred by Minnesota employers
- Five or more years of IT support experience including team lead or mentoring responsibilities
- Demonstrated expertise in Windows environments, Active Directory, and Microsoft 365 administration
- Experience with ITSM ticketing platforms such as ServiceNow, Remedy, or Jira Service Management
- Strong troubleshooting skills across hardware, software, networking, and VPN connectivity issues
- Familiarity with ITIL frameworks and IT service delivery best practices in enterprise settings
Senior IT Support Specialist Jobs in Minnesota: Frequently Asked Questions
How do you become a senior it support specialist in Minnesota?
Most senior it support specialists in Minnesota start with an associate or bachelor's degree in information technology, computer science, or a related field, though equivalent hands-on experience is widely accepted. There is no state-issued license required for this role in Minnesota. Employers expect CompTIA certifications such as A+ or Network+, plus Microsoft credentials. Advancing to the senior level typically requires several years of progressively responsible IT support work, demonstrated leadership on projects, and fluency with enterprise tools common in Minnesota's healthcare and financial sectors.
Which companies hire senior it support specialists in Minnesota?
Employers hiring senior it support specialists in Minnesota right now include nVent, Vertin, and Vivie, based on current listings on Migrate Mate as of September 2026. Minnesota's concentration of large healthcare systems, financial institutions, and corporate headquarters creates steady demand for experienced IT support professionals across both the public and private sectors.
Which Minnesota cities have the most senior it support specialist jobs?
Saint Paul, Minneapolis, and Eagan have the most senior it support specialist openings in Minnesota. The Twin Cities metro dominates because it anchors the state's largest corporate headquarters, healthcare networks, and financial institutions, while Rochester's concentration around Mayo Clinic and medical technology firms drives demand there, and St. Cloud's regional government and higher education employers support a consistent pipeline of IT support roles.
Are there remote senior it support specialist jobs in Minnesota?
Yes, but they are less common than in purely desk-based IT roles, since senior it support specialists often handle on-site hardware, infrastructure, and end-user needs that require physical presence. About 54% of senior it support specialist openings tied to Minnesota are remote or hybrid as of September 2026. The tasks most amenable to remote work include tier-two software troubleshooting, remote desktop support, and ITSM ticket management for enterprise clients.
How can I get hired as a senior it support specialist in Minnesota with little or no experience?
The most realistic entry path is starting as a help desk technician or desktop support analyst at one of Minnesota's large healthcare systems or financial institutions, such as Fairview Health Services or Ameriprise Financial, which regularly bring on junior IT staff. Earning CompTIA A+ early signals competence to Minnesota employers. From a help desk role, moving into asset management, IT onboarding coordination, or junior system administration builds the breadth that senior positions require. Community and technical colleges across Minnesota, including those in the Metropolitan State University system, offer IT certificate programs that accelerate this path.
Where can I find and apply to senior it support specialist jobs in Minnesota?
You can find and apply to senior it support specialist jobs in Minnesota on Migrate Mate, which lists current Minnesota openings from employers actively hiring. Search the available roles, identify the ones that match your experience and location, and apply directly to the positions that fit.
See All 33 Senior IT Support Specialist Jobs in Minnesota
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