Service Coordinator Jobs in South Carolina
Service Coordinator jobs in South Carolina concentrate heavily in healthcare systems, developmental disabilities services, and social services agencies, with consistent demand from entry-level coordinators through senior case managers. Columbia, Greenville, and Charleston lead hiring, anchored by employers like Prisma Health, MUSC Health, and the South Carolina Department of Disabilities and Special Needs. The most in-demand specialties are home and community-based services coordination, behavioral health case coordination, and patient care coordination across the state's growing hospital networks. See the openings below and apply to the ones that match your experience.
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Service & Maintenance Coordinator
Company: WingatePower, LLC
Location: Charleston, South Carolina
Job Type: Full-time
Industry: Generator Sales, Installation, Service, and Maintenance
About WingatePower
WingatePower is a locally owned power-solutions company serving Charleston and the surrounding Lowcountry. We specialize in Generac generator sales, installation, preventive maintenance, diagnostics, repair, monitoring, and warranty service.
We support our customers throughout the generator’s entire life—from the initial consultation and installation through ongoing maintenance and emergency service. We are looking for a dependable, highly organized Service & Maintenance Coordinator who can keep our customers, technicians, schedules, and work orders moving in the same direction.
Position Summary
The Service & Maintenance Coordinator is responsible for coordinating WingatePower’s service and preventive-maintenance operations.
This position receives and prioritizes service requests, schedules technicians, creates and tracks work orders in FieldPulse, maintains customer information and follow-up activity in HubSpot, coordinates parts and job readiness, and keeps customers informed throughout the service process.
The right person will be organized, calm under pressure, comfortable learning technical information, and committed to closing the loop with customers and technicians.
Primary Responsibilities
- Answer and coordinate incoming maintenance, repair, warranty, alarm, and troubleshooting requests.
- Gather complete information about the customer, generator, reported symptoms, service history, and urgency.
- Create, assign, schedule, and track service and maintenance work orders in FieldPulse.
- Coordinate daily schedules and arrival windows with service technicians and customers.
- Confirm that technicians have the necessary job information, equipment details, parts, and access instructions.
- Monitor work-order progress and follow up on incomplete or delayed assignments.
- Keep customers informed about scheduling, technician arrival, delays, findings, repair recommendations, parts, and next steps.
- Review completed work orders for technician notes, photographs, labor, parts, recommendations, and unresolved items.
- Coordinate preventive-maintenance visits and help ensure maintenance customers are serviced on schedule.
- Track upcoming, completed, missed, and overdue maintenance appointments.
- Help manage maintenance-agreement renewals and customer follow-up through HubSpot.
- Maintain accurate customer, generator, service, and communication records.
- Coordinate parts ordering and availability with technicians and vendors.
- Assist with Generac warranty-service documentation and follow-up.
- Support remote-monitoring follow-up and contact customers when generator alerts or service needs are identified.
- Escalate safety concerns, repeat failures, unusual technical issues, warranty disputes, and serious customer concerns to management.
- Coordinate completed work orders with the office and accounting team for invoicing through QuickBooks.
- Help improve service procedures, customer communication templates, scheduling practices, and FieldPulse workflows.
Software and Systems
This position will use:
- FieldPulse for scheduling, dispatching, work orders, job documentation, technician coordination, and service history.
- HubSpot for customer relationship management, follow-up, maintenance opportunities, and customer communication.
- QuickBooks as part of the invoicing and accounting handoff.
- Email, telephone, text messaging, shared documents, and manufacturer or vendor portals.
Previous FieldPulse or HubSpot experience is preferred but not required. However, applicants must be comfortable learning new software and maintaining accurate digital records.
Qualifications
- Experience in service coordination, dispatching, scheduling, customer service, field-service administration, maintenance coordination, or a similar position.
- Strong organizational and time-management skills.
- Ability to manage multiple technicians, customers, work orders, and changing priorities.
- Excellent telephone, written, and interpersonal communication skills.
- Strong attention to detail and documentation.
- Ability to remain calm and professional when customers are experiencing outages, equipment problems, or scheduling concerns.
- Comfortable holding technicians and team members accountable for notes, photographs, documentation, and work-order completion.
- Able to recognize when an issue requires management or technical escalation.
- Comfortable working with CRM, scheduling, dispatch, and accounting software.
- Dependable attendance and consistent follow-through.
- Ability to protect confidential customer and company information.
- High school diploma or equivalent required.
Preferred Experience
- FieldPulse, HubSpot, or comparable field-service and CRM software.
- Generator, electrical, HVAC, plumbing, appliance repair, construction, or other skilled-service industry.
- Preventive-maintenance scheduling or service-agreement administration.
- Technician dispatching and route coordination.
- Warranty claims, parts coordination, or equipment-service documentation.
- QuickBooks or invoicing workflow experience.
- Familiarity with Generac generators or standby power systems.
Generator experience is helpful, but an organized service coordinator with strong customer-service skills and the ability to learn technical information will also be considered.
What Success Looks Like
A successful Service & Maintenance Coordinator will ensure that:
- Every service request is acknowledged and documented promptly.
- Every active work order has an assigned owner, current status, next action, and due date.
- Technicians receive complete, accurate information before dispatch.
- Customers receive timely and professional updates.
- Preventive-maintenance visits are completed on schedule.
- Completed work orders contain the information needed for service history, warranty support, and invoicing.
- Overdue work, repeat visits, unresolved issues, and customer concerns are identified early.
- FieldPulse and HubSpot records remain accurate and current.
- Commitments are followed through to completion.
The Person We Are Looking For
You may be a strong fit if you:
- Naturally organize people, calendars, details, and deadlines.
- Take ownership instead of waiting for someone else to solve the problem.
- Communicate early when a schedule or commitment may change.
- Enjoy helping customers and supporting field technicians.
- Can ask clear questions and document accurate answers.
- Understand that a task is not complete until the customer and the next team member know what happens next.
- Are willing to learn the generator service industry and WingatePower’s operating procedures.
- Value honesty, safety, craftsmanship, teamwork, customer care, and follow-through.
How to Apply
Please submit your résumé along with a brief explanation of your experience with service coordination, scheduling, dispatching, customer communication, FieldPulse, HubSpot, or other field-service software.
WingatePower, LLC
2427 Savannah Highway
Charleston, SC 29414
(843) 937-3693
Info@WingatePower.com
www.WingatePower.com
Pay: $26.31 - $31.69 per hour
Work Location: In person
See All 21 Service Coordinator Jobs in South Carolina
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Find Service Coordinator JobsService Coordinator Jobs by City in South Carolina
Where South Carolina roles are concentrated, by current openings.
Service Coordinator Job Market in South Carolina
A snapshot from current South Carolina openings, updated as new roles post.
Who's Hiring
What South Carolina Employers Look For
The qualifications that appear most often in service coordinator jobs across South Carolina.
- Bachelor's degree in social work, psychology, or a related human services field
- Experience coordinating care or services within a healthcare or social services setting
- Familiarity with South Carolina Medicaid waiver programs and DDSN service systems
- Strong case documentation skills and proficiency with electronic health record platforms
- Ability to conduct home visits and community-based assessments across assigned caseloads
- CPR certification and a valid South Carolina driver's license with reliable transportation
Service Coordinator Jobs in South Carolina: Frequently Asked Questions
How do you become a service coordinator in South Carolina?
Most service coordinator roles in South Carolina require a bachelor's degree in social work, psychology, human services, or a closely related field. Positions within the South Carolina Department of Disabilities and Special Needs or Medicaid waiver programs often require additional orientation and training through those agencies. Candidates who hold or pursue a Licensed Baccalaureate Social Worker credential from the South Carolina Board of Social Work Examiners gain a measurable edge, particularly for roles in behavioral health or child welfare settings.
Which companies hire service coordinators in South Carolina?
South Carolina service coordinator roles are posted by Trane Technologies, Banfield Pet Hospital, and Amedisys and others right now, based on current listings on Migrate Mate as of August 2026. South Carolina's large network of nonprofit disability service providers, Medicaid managed care organizations, and hospital-affiliated outpatient programs also generate steady openings across the state.
Which South Carolina cities have the most service coordinator jobs?
Greenville, Aiken, and Columbia consistently post the most service coordinator openings in South Carolina. Columbia leads because it is home to major state agency offices, Prisma Health's flagship facilities, and the University of South Carolina Health System, while Greenville and Charleston draw volume from their fast-growing hospital networks, behavioral health centers, and expanding managed care offices serving the Upstate and Lowcountry regions.
Are there remote service coordinator jobs in South Carolina?
Yes, but they are limited, since much of the role involves in-person home visits, community assessments, and face-to-face client contact. About 0% of service coordinator openings tied to South Carolina are remote or hybrid as of August 2026, reflecting how hands-on the work typically is. The portions of the role most likely to shift remote are administrative documentation, telephonic care coordination, and utilization review functions within larger managed care organizations.
How can I get hired as a service coordinator in South Carolina with little or no experience?
The most realistic entry path is applying for case aide, support coordinator trainee, or direct support professional roles at South Carolina's Medicaid waiver providers or county DSS offices, which routinely hire candidates without prior coordination experience. Employers like MUSC Health and Prisma Health run structured new-graduate onboarding programs in care coordination. Lateral moves from adjacent roles such as medical receptionist, patient access specialist, or residential support worker are commonly accepted, and completing the South Carolina DDSN orientation training before applying strengthens any application significantly.
Where can I find and apply to service coordinator jobs in South Carolina?
You can find and apply to service coordinator jobs in South Carolina on Migrate Mate, which lists current openings from employers hiring across the state right now. Search through the listings, find the roles that match your background and location, and apply directly to the ones that fit.
See All 21 Service Coordinator Jobs in South Carolina
Find roles in South Carolina that match your experience and apply in just a few clicks.
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