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Job Summary

The Hospitality Manager is responsible for overseeing the kitchen and housekeeping department, ensuring the delivery of high-quality food service, cleanliness, and hospitality standards. This role plays a key part in creating a welcoming and well-maintained environment for guests and staff while promoting efficient departmental operations and exceptional customer service. They will be responsible for collaborating with other departments to uphold a positive guest experience and contribute to the overall success of the organization. In addition, the ideal candidate should also possess the following qualities associated with Daystar's mission: faith, honesty, compassion, affection, humanity, meekness, patience, and cheerfulness.

Organizational Relationships

This exempt position reports directly to the Executive Director and consults frequently with the Director of Christian Science Nursing to support the organization's mission and operational goals. The Hospitality Manager provides supervision and leadership for the kitchen and housekeeping departments, fostering a positive and collaborative work environment. This role is responsible for maintaining effective working relationships with department leaders, staff, guests, visitors, and external vendors while ensuring the highest standards of hospitality, service, and operational excellence.

Responsibilities

- Provide leadership and oversight for the kitchen, housekeeping, and laundry departments, ensuring efficient operations and high standards of hospitality, cleanliness, and service.
- Order and purchase food, housekeeping supplies, laundry products, uniforms, and other departmental necessities within approved budget guidelines. Submit purchase receipts and related documentation promptly as items are received from vendors to ensure accurate financial tracking and recordkeeping.
- Oversee the cleanliness, sanitation, and appearance of facility kitchens and hospitality areas. Monitor departmental operations to ensure quality standards are consistently maintained.
- Provide direct support within the kitchen or housekeeping departments as needed to maintain continuity of operations during staffing shortages or absences.
- Collaborate with the Executive Director on table décor, seasonal displays, and holiday decorations to create a welcoming and pleasant atmosphere for guests, residents, and staff.

Qualifications

- Strong commitment to teamwork, collaboration, and fostering positive working relationships throughout the organization.
- Experience supervising, motivating, coaching, and developing staff while maintaining a supportive and productive work environment.
- Excellent interpersonal skills with the ability to work effectively and respectfully with individuals from diverse backgrounds and experiences.
- Strong verbal and written communication skills, with the ability to communicate clearly, professionally, and appropriately in a variety of situations.
- Exceptional organizational and time-management skills, including the ability to prioritize tasks, manage multiple responsibilities, meet deadlines, and maintain a high level of accuracy and attention to detail.
- Ability to develop, implement, and maintain efficient systems and processes that support departmental operations.
- Knowledge of office administration practices, recordkeeping systems, inventory management, and staff scheduling.
- Demonstrated commitment to maintaining confidentiality and adhering to organizational privacy and confidentiality policies.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) and other relevant software applications.
- Strong problem-solving skills with the ability to identify issues, develop solutions, and implement corrective actions when needed.

Physical Requirements

- Prolonged periods of sitting while working at a desk and using a computer.
- Prolonged periods of standing, walking, and moving throughout the facility as required.
- Ability to access and move throughout all areas of the facility, including Christian Science nursing floors.
- Ability to bend, reach, stoop, push, pull, and lift up to 50 pounds as necessary to perform job duties.
- Ability to safely operate equipment and perform physical tasks associated with kitchen, housekeeping, and laundry operations.

Benefits:

- IRA
- Paid time off
- Competitive salary
- Free food & snacks
- Parental leave
- Relocation bonus
- Training & development

Benefits/Perks

- Competitive wages
- Career Growth Opportunities
- Fun and Energetic Environment