Payrate: $24.00 - $25.00/hr

Summary: Provides day-to-day operational support for a computing environment to contribute to the smooth running of that environment. Procedures are generally well-established. Support activities generally require a good, basic technical background while also being administrative in nature. Performs/monitors processes or operations that are reasonably stable and/or which often require choices between several options.

Responsibilities:

• Provide onsite deskside Tier 2 support.
• Perform/monitor standard processes or operations that are highly stable and/or relatively consistent in how to fix. Typical examples include imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
• Document and distribute information. This includes updating assets in Asset Center, following KB articles for problem resolution, and following unit-specific processes.
• Responsible for effective email communications and creating and maintaining basic documents/records such as contact lists, process logs, problem incidence reports, customer information updates, exterior ship orders, and inventory, maintenance, or other service records.
• Recognize and resolve problems with the processes/operations supported using pre-established and documented solutions, and report problems that fall outside the scope of established procedures.
• Maintain equipment, supplies, and data supporting processes or operations. This includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Apply some technical knowledge in the support of processes or operations, such as understanding basic printer operations to replace toner and pickup rollers, and troubleshooting by following KB articles to resolve end-user tickets.

Qualifications

• Knowledge of computing and networking concepts and fundamentals.
• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
• Knowledge of computer security policies and a general overall knowledge of computer security concepts.
• 1 year or more IT experience preferred, but recent college graduates will be considered.

Desired Skills:

• Degree in an Information Technology discipline or equivalent experience.
• High School or secondary diploma or equivalent.

Pay Transparency: The typical base pay for this role across the U.S. is: $24.00 - $25.00 /hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.

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