Change Management Coordinator Jobs in Pennsylvania
Change Management Coordinator jobs in Pennsylvania are concentrated in Philadelphia, Pittsburgh, and the Greater Harrisburg corridor, where large healthcare systems, financial services firms, and state government operations generate consistent demand for organizational transformation expertise. Employers like UPMC, Comcast, and Independence Blue Cross maintain ongoing needs for professionals who can guide EHR implementations, enterprise technology rollouts, and workforce transitions. The market accommodates candidates from early-career project coordinators through senior practitioners with prosci or PMP credentials. Find a role that fits below and apply directly.
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The Customer Change Management & Communications Manager is responsible for defining and governing the intake, assessment, and communication of customer-facing change initiatives across Dun & Bradstreet. This role establishes a global, centralized 'change funnel' framework ensuring that material and breaking customer-impacting changes are properly assessed, segmented, and supported through the appropriate communication and enablement channels.
The role drives consistency, accountability, and improved customer experience by ensuring change initiators provide the required customer impact assessments, enablement content, and support models before customer communications are executed. Working closely with Customer Success, Sales, Product, Legal, Marketing, and Client Learning & Adoption teams.
This role owns the communication strategy across digital, hybrid, and white-glove delivery models, and partners with the Digital CSM function to execute scalable, high-quality customer communications and change adoption programs.
Key Responsibilities:
-
Program manage complex, customer-impacting changes originating from Product, Data, Analytics, Technology, Commercial, Legal, and Strategic Initiative teams. Driving governance, structure, and accountability across every stage of the change lifecycle.
Partner with business stakeholders to build strategic customer enablement plans for each change initiative, defining the right support model, milestones, success criteria, and escalation paths.
Translate complex technical, data, and product changes into clear, actionable narratives.
Success Managers (CSM), Account Executives (AE), and other customer-facing teams can confidently deliver to customers.
Develop customer-facing team training and enablement (talk tracks, playbooks, FAQs, scenario guides) so CSMs and AEs can navigate detailed change conversations thoughtfully.
Design and govern the customer change intake and funnel framework, ensuring initiating teams provide the required inputs (impact assessment, entitlement/usage data, customer actions, support model) before communications begin.
Determine the appropriate customer engagement model for each change — No Communication, Digital, Hybrid, or White Glove — and orchestrate execution across communication channels and delivery teams.
Partner with the Digital CSM, Client Learning & Adoption, and Marketing teams to align communications, training, and adoption content into a unified customer experience.
Establish escalation processes, readiness checkpoints, and clear "what good looks like" standards with business partners to drive predictable, high-quality customer outcomes.
Build a repeatable library of change management playbooks, templates, and enablement assets that scale across recurring initiative types (e.g., partner changes, platform migrations, data model updates).
Define and monitor program success metrics — customer awareness, action completion, CSM/AE readiness, and downstream retention or adoption impact — and use insights to improve future change execution.
Provide support for customer journey communications to support high-touch Digital CSM outreach, ensuring messaging is aligned with customer lifecycle stages and enablement goals.
Skills and/or Certifications Needed:
-
Bachelor's degree in Communications, Business, Marketing, Change Management, Organizational Development, or a related discipline required.
5+ years of experience in customer communications, change management, program management, customer success operations, or related customer-facing disciplines.
Strong understanding of customer change management frameworks and methodologies (Prosci or equivalent preferred).
Excellent written and verbal communication skills, with the ability to translate complex product, data, and technical changes into clear, actionable customer messaging.
Experience developing and executing customer-facing communication programs across multiple channels (email, in-app, community, digital platforms).
Strong program and project management skills with the ability to manage multiple concurrent change initiatives.
Experience partnering with Product, Legal, Marketing, Customer Success, and Sales in a matrixed, global environment.
Experience with CRM and marketing automation platforms (Salesforce, Gainsight, Marketo, Journey Orchestrator, or similar).
Strong analytical mindset with the ability to leverage entitlement, usage, and engagement data to inform communication strategies.
Familiarity with Voice of Customer platforms (Qualtrics, CustomerGauge) is preferred.
Change Management certification (Prosci, ACMP, or similar) is preferred.
Experience with AI-enabled content creation and automation tools is an advantage.
Proficiency in Microsoft Office Suite skills
Show an ownership mindset, be a problem solver, be curious and be inspired to take action.
Proactive, seeks ways to collaborate and connect with people and teams in support of driving success.
Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
Fluency in English and languages relevant to the working market.
- Generous paid time off in your first year, increasing with tenure.
- Up to 16 weeks 100% paid parental leave after one year of employment.
- Paid sick time to care for yourself or family members.
- Education assistance and extensive training resources.
- Do Good Program: Paid volunteer days & donation matching.
- Competitive 401k with company matching.
- Health & wellness benefits, including discounted Wellhub membership rates.
- Medical, dental & vision insurance for you, spouse/partner & dependents.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please visit https://bit.ly/3LMn4CQ.
The Customer Change Management & Communications Manager is responsible for defining and governing the intake, assessment, and communication of customer-facing change initiatives across Dun & Bradstreet. This role establishes a global, centralized 'change funnel' framework ensuring that material and breaking customer-impacting changes are properly assessed, segmented, and supported through the appropriate communication and enablement channels.
The role drives consistency, accountability, and improved customer experience by ensuring change initiators provide the required customer impact assessments, enablement content, and support models before customer communications are executed. Working closely with Customer Success, Sales, Product, Legal, Marketing, and Client Learning & Adoption teams.
This role owns the communication strategy across digital, hybrid, and white-glove delivery models, and partners with the Digital CSM function to execute scalable, high-quality customer communications and change adoption programs.
Key Responsibilities:
-
Program manage complex, customer-impacting changes originating from Product, Data, Analytics, Technology, Commercial, Legal, and Strategic Initiative teams. Driving governance, structure, and accountability across every stage of the change lifecycle.
Partner with business stakeholders to build strategic customer enablement plans for each change initiative, defining the right support model, milestones, success criteria, and escalation paths.
Translate complex technical, data, and product changes into clear, actionable narratives.
Success Managers (CSM), Account Executives (AE), and other customer-facing teams can confidently deliver to customers.
Develop customer-facing team training and enablement (talk tracks, playbooks, FAQs, scenario guides) so CSMs and AEs can navigate detailed change conversations thoughtfully.
Design and govern the customer change intake and funnel framework, ensuring initiating teams provide the required inputs (impact assessment, entitlement/usage data, customer actions, support model) before communications begin.
Determine the appropriate customer engagement model for each change — No Communication, Digital, Hybrid, or White Glove — and orchestrate execution across communication channels and delivery teams.
Partner with the Digital CSM, Client Learning & Adoption, and Marketing teams to align communications, training, and adoption content into a unified customer experience.
Establish escalation processes, readiness checkpoints, and clear "what good looks like" standards with business partners to drive predictable, high-quality customer outcomes.
Build a repeatable library of change management playbooks, templates, and enablement assets that scale across recurring initiative types (e.g., partner changes, platform migrations, data model updates).
Define and monitor program success metrics — customer awareness, action completion, CSM/AE readiness, and downstream retention or adoption impact — and use insights to improve future change execution.
Provide support for customer journey communications to support high-touch Digital CSM outreach, ensuring messaging is aligned with customer lifecycle stages and enablement goals.
Skills and/or Certifications Needed:
-
Bachelor's degree in Communications, Business, Marketing, Change Management, Organizational Development, or a related discipline required.
5+ years of experience in customer communications, change management, program management, customer success operations, or related customer-facing disciplines.
Strong understanding of customer change management frameworks and methodologies (Prosci or equivalent preferred).
Excellent written and verbal communication skills, with the ability to translate complex product, data, and technical changes into clear, actionable customer messaging.
Experience developing and executing customer-facing communication programs across multiple channels (email, in-app, community, digital platforms).
Strong program and project management skills with the ability to manage multiple concurrent change initiatives.
Experience partnering with Product, Legal, Marketing, Customer Success, and Sales in a matrixed, global environment.
Experience with CRM and marketing automation platforms (Salesforce, Gainsight, Marketo, Journey Orchestrator, or similar).
Strong analytical mindset with the ability to leverage entitlement, usage, and engagement data to inform communication strategies.
Familiarity with Voice of Customer platforms (Qualtrics, CustomerGauge) is preferred.
Change Management certification (Prosci, ACMP, or similar) is preferred.
Experience with AI-enabled content creation and automation tools is an advantage.
Proficiency in Microsoft Office Suite skills
Show an ownership mindset, be a problem solver, be curious and be inspired to take action.
Proactive, seeks ways to collaborate and connect with people and teams in support of driving success.
Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
Fluency in English and languages relevant to the working market.
- Generous paid time off in your first year, increasing with tenure.
- Up to 16 weeks 100% paid parental leave after one year of employment.
- Paid sick time to care for yourself or family members.
- Education assistance and extensive training resources.
- Do Good Program: Paid volunteer days & donation matching.
- Competitive 401k with company matching.
- Health & wellness benefits, including discounted Wellhub membership rates.
- Medical, dental & vision insurance for you, spouse/partner & dependents.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please visit https://bit.ly/3LMn4CQ.
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Find JobsChange Management Coordinator Jobs by City in Pennsylvania
Where Pennsylvania roles are concentrated, by current openings.
Change Management Coordinator Job Market in Pennsylvania
A snapshot from current Pennsylvania openings, updated as new roles post.
Who's Hiring
What Pennsylvania Employers Look For
The qualifications that appear most often in change management coordinator jobs across Pennsylvania.
- Bachelor's degree in business, organizational development, human resources, or a related field
- Familiarity with structured change management methodologies such as Prosci ADKAR or Kotter
- One to three years of experience supporting organizational change or project coordination
- Proficiency with project management tools including Microsoft Project, Smartsheet, or similar platforms
- Strong written and verbal communication skills for stakeholder engagement and training facilitation
- Experience working within regulated industries such as healthcare, finance, or state government
Change Management Coordinator Jobs in Pennsylvania: Frequently Asked Questions
How do you become a change management coordinator in Pennsylvania?
The most direct path is a bachelor's degree in business administration, organizational development, or a related discipline combined with experience in project coordination or HR. Pennsylvania does not require a state-issued license for this role, but employers across Philadelphia, Pittsburgh, and Harrisburg strongly favor candidates who hold the Prosci Change Management Certification or a Project Management Professional credential, both of which are nationally recognized and widely requested in Pennsylvania job postings.
Which companies hire change management coordinators in Pennsylvania?
Pennsylvania change management coordinator roles are posted by CQ Medical, Victaulic, and Saint-Gobain and others right now, based on current listings on Migrate Mate as of September 2026. Pennsylvania's mix of large healthcare networks, financial institutions, and state agency modernization programs creates a broad and varied pool of hiring organizations across the state.
Which Pennsylvania cities have the most change management coordinator jobs?
Avondale, Philadelphia, and Easton hold the most change management coordinator openings in Pennsylvania. Philadelphia leads because of its dense concentration of health systems, insurance carriers, and corporate headquarters, while Pittsburgh's technology and higher education sectors drive demand there, and Harrisburg openings are largely tied to state government digital transformation and enterprise system initiatives.
Are there remote change management coordinator jobs in Pennsylvania?
Yes, and more than most fields, since the core work of stakeholder communication, training design, and documentation translates well to distributed teams. About 100% of change management coordinator openings tied to Pennsylvania are remote or hybrid as of September 2026, reflecting how broadly this role has shifted toward flexible arrangements. The portions most likely to remain fully remote are communication planning, readiness assessments, and e-learning development.
How can I get hired as a change management coordinator in Pennsylvania with little or no experience?
The most realistic entry path is moving laterally from an adjacent role such as training coordinator, HR generalist, or business analyst, which gives you transferable experience in stakeholder engagement and process documentation. Large Pennsylvania employers like UPMC and the Pennsylvania Department of Human Services hire project and administrative coordinators who can step into change support functions over time. Completing the Prosci certification before applying, or building a portfolio of process improvement projects, gives candidates without direct experience a concrete edge in Pennsylvania interviews.
Where can I find and apply to change management coordinator jobs in Pennsylvania?
Migrate Mate lists current change management coordinator openings in Pennsylvania, covering positions in Philadelphia, Pittsburgh, Harrisburg, and surrounding areas. Find roles that match your experience level and focus area, then apply directly to each employer through the listing. No account is required to search or apply.
See All 8 Change Management Coordinator Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
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