Business Development Manager Jobs at Klaviyo with Visa Sponsorship
Business Development Manager jobs at Klaviyo drive growth across its marketing automation platform, working with SaaS sales cycles and enterprise pipeline strategy. The company has an established track record of sponsoring work visas for this function, making it a realistic target if you're building a U.S. career in tech sales.
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Get Access To All JobsINTRODUCTION
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Senior Engineering Manager, Customer Agent
Are you looking for one of the most impactful AI-native leadership roles in Boston? Join us at Klaviyo and lead the team building Customer Agent, a conversational AI system that enables brands to interact with their customers at a scale they have never achieved before.
Customer Agent is central to Klaviyo's vision for AI-powered customer engagement. It delivers real-time, contextually aware conversations that help brands support, convert, and retain millions of consumers. We are just beginning to unlock what is possible, and we are looking for an engineering leader who is eager to define that future.
We are seeking someone with deep experience building and scaling agentic systems and AI-enabled products. You will shape how Customer Agent evolves into a highly extensible and reliable platform. This includes setting technical direction in partnership with your team, developing and growing the team, driving foundational architectural decisions through the team, and keeping pace with rapid advances in the AI ecosystem. Although this is a leadership role, we value candidates with strong hands-on engineering experience who can engage deeply with complex technical problems.
In this role, you will own the team's mission, strategy, and roadmap. You will work closely with leaders across engineering, product, data science, and go-to-market functions to define requirements, set priorities, and measure success. You will guide system design, ensure platform reliability, and deliver features that significantly improve customer conversations and outcomes. You will also lead teams that apply machine learning models and LLM-based APIs to create adaptive and personalized conversational agents.
This position is ideal for a leader who wants to shape the next generation of conversational AI and redefine how brands and customers interact at global scale.
How You Will Make a Difference:
- Lead and manage a team of managers, leads, plus full-stack and AI engineers and directly manage some workstreams yourself.
- Collaborate on project planning, define achievements, identify dependencies, and ensure business goals are met.
- Actively participate in interviewing, hiring, and team leveling.
- Develop SMART goals and career development plans for direct reports.
- Develop and execute technical strategies aligned with Klaviyo's business goals, ensuring exceptional products and a reliable, user-friendly AI systems roadmap.
- Engage with internal and external stakeholders to understand needs, resolve blockers, manage expectations, and translate customer needs into valuable AI-driven roadmaps and solutions.
- Advise the team on modeling, system design, experimental design, and implementation decisions.
- Improve engineering-wide processes such as recruiting, performance development, communication, and agile development.
- Stay current with emerging AI trends and technologies, identifying and leveraging opportunities within Klaviyo's ecosystem.
Who You Are:
- 10+ years of experience in software engineering, with extensive work building AI-driven product features in a full-stack capacity and leading teams who have built scaled systems
- 5+ years of engineering management experience, including managing managers or multiple teams
- Exceptional communication skills, capable of collaborating with diverse stakeholders to translate business/product roadmaps into AI-driven technical roadmaps and solutions that add significant customer and business value.
- Motivated to grow the team through developing current members and attracting new talent to expand capabilities.
- Eager to engage with code, understand the product area, and provide applicable technical mentorship.
- In-depth understanding of common engineering architectures for highly scalable systems.
- Proven ability to lead and deliver complex, multi-quarter projects involving at least two teams.
- Comfortable conducting performance reviews and mentoring team members at all levels.
Bonus Points:
- We love recovering entrepreneurs. If you've ever run your own thing, you'll have company on our team.
LOCATION
Boston, MA - In-Office Role
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.
By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).
INTRODUCTION
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Senior Engineering Manager, Customer Agent
Are you looking for one of the most impactful AI-native leadership roles in Boston? Join us at Klaviyo and lead the team building Customer Agent, a conversational AI system that enables brands to interact with their customers at a scale they have never achieved before.
Customer Agent is central to Klaviyo's vision for AI-powered customer engagement. It delivers real-time, contextually aware conversations that help brands support, convert, and retain millions of consumers. We are just beginning to unlock what is possible, and we are looking for an engineering leader who is eager to define that future.
We are seeking someone with deep experience building and scaling agentic systems and AI-enabled products. You will shape how Customer Agent evolves into a highly extensible and reliable platform. This includes setting technical direction in partnership with your team, developing and growing the team, driving foundational architectural decisions through the team, and keeping pace with rapid advances in the AI ecosystem. Although this is a leadership role, we value candidates with strong hands-on engineering experience who can engage deeply with complex technical problems.
In this role, you will own the team's mission, strategy, and roadmap. You will work closely with leaders across engineering, product, data science, and go-to-market functions to define requirements, set priorities, and measure success. You will guide system design, ensure platform reliability, and deliver features that significantly improve customer conversations and outcomes. You will also lead teams that apply machine learning models and LLM-based APIs to create adaptive and personalized conversational agents.
This position is ideal for a leader who wants to shape the next generation of conversational AI and redefine how brands and customers interact at global scale.
How You Will Make a Difference:
- Lead and manage a team of managers, leads, plus full-stack and AI engineers and directly manage some workstreams yourself.
- Collaborate on project planning, define achievements, identify dependencies, and ensure business goals are met.
- Actively participate in interviewing, hiring, and team leveling.
- Develop SMART goals and career development plans for direct reports.
- Develop and execute technical strategies aligned with Klaviyo's business goals, ensuring exceptional products and a reliable, user-friendly AI systems roadmap.
- Engage with internal and external stakeholders to understand needs, resolve blockers, manage expectations, and translate customer needs into valuable AI-driven roadmaps and solutions.
- Advise the team on modeling, system design, experimental design, and implementation decisions.
- Improve engineering-wide processes such as recruiting, performance development, communication, and agile development.
- Stay current with emerging AI trends and technologies, identifying and leveraging opportunities within Klaviyo's ecosystem.
Who You Are:
- 10+ years of experience in software engineering, with extensive work building AI-driven product features in a full-stack capacity and leading teams who have built scaled systems
- 5+ years of engineering management experience, including managing managers or multiple teams
- Exceptional communication skills, capable of collaborating with diverse stakeholders to translate business/product roadmaps into AI-driven technical roadmaps and solutions that add significant customer and business value.
- Motivated to grow the team through developing current members and attracting new talent to expand capabilities.
- Eager to engage with code, understand the product area, and provide applicable technical mentorship.
- In-depth understanding of common engineering architectures for highly scalable systems.
- Proven ability to lead and deliver complex, multi-quarter projects involving at least two teams.
- Comfortable conducting performance reviews and mentoring team members at all levels.
Bonus Points:
- We love recovering entrepreneurs. If you've ever run your own thing, you'll have company on our team.
LOCATION
Boston, MA - In-Office Role
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.
By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).
See all Business Development Manager Jobs at Klaviyo
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Business Development Manager Jobs at Klaviyo.
Get Access To All JobsTips for Finding Business Development Manager Jobs at Klaviyo
Frame your experience around SaaS pipeline metrics
Klaviyo's BDM hiring focuses heavily on outbound pipeline generation and revenue attribution. Before applying, quantify your results in terms SaaS hiring managers recognize: qualified opportunities created, conversion rates from outreach to discovery calls, and average deal size influenced.
Target Klaviyo's SMB and mid-market segments first
Klaviyo structures its sales org across market segments. BDM roles tied to SMB and mid-market pipelines tend to open more frequently than enterprise-facing positions, giving you more entry points and a faster path from application to offer.
Confirm H-1B sponsorship willingness before final rounds
Klaviyo sponsors H-1B visas, but individual hiring managers don't always control that conversation. Ask the recruiter directly during the initial screen whether the specific BDM role is approved for H-1B sponsorship, not after you've completed multiple interview rounds.
Time your application around the H-1B cap cycle
H-1B registration opens in March each year, with an October 1 start date for approved petitions. If you're applying without current work authorization, align your offer timeline so your start date falls on or after October 1 to avoid authorization gaps.
Use Migrate Mate to filter open BDM roles by sponsorship history
Not every BDM posting at Klaviyo reflects the same sponsorship appetite. Use Migrate Mate to identify which roles and teams have actively sponsored visa holders, so you're spending your time on applications with a genuine path to authorization.
Prepare your credentials for EB-2 or EB-3 early in the process
Klaviyo sponsors both EB-2 and EB-3 immigrant visas for qualifying employees. If you're targeting long-term U.S. residency, gather degree certificates, employment verification letters, and performance records now. PERM labor certification requires detailed documentation and takes well over a year to complete.
Frequently Asked Questions
Does Klaviyo sponsor H-1B visas for Business Development Managers?
Yes, Klaviyo sponsors H-1B visas for Business Development Manager roles. The company has a consistent track record of filing H-1B petitions in this function. BDM positions typically qualify under the specialty occupation standard given the combination of strategic sales knowledge and technical product understanding required. Confirm sponsorship availability for the specific role with the recruiter early in the process, before investing time in later interview rounds.
How do I apply for Business Development Manager jobs at Klaviyo?
Applications go through Klaviyo's careers portal, where BDM roles are listed by segment and region. Migrate Mate also surfaces open BDM positions at Klaviyo filtered by visa sponsorship history, which helps you prioritize roles where sponsorship is actively on the table. Tailor your application to Klaviyo's go-to-market motion, specifically outbound pipeline development for its email and SMS marketing platform.
Which visa types does Klaviyo commonly sponsor for Business Development Managers?
Klaviyo sponsors H-1B visas for temporary work authorization and both EB-2 and EB-3 immigrant visas for employees pursuing a Green Card. H-1B is the most common path for BDMs entering the U.S. on a new employer petition. EB-2 and EB-3 typically come into play after an employee has been with the company for some time and the employer files a PERM labor certification through the Department of Labor.
What qualifications does Klaviyo look for in Business Development Manager candidates?
Klaviyo generally looks for experience in outbound sales development or business development within a SaaS or technology environment. A bachelor's degree in business, marketing, or a related field is standard, and experience with CRM tools like Salesforce is consistently referenced in job descriptions. Demonstrated ability to build pipeline from scratch and fluency in email marketing or e-commerce market dynamics are both strong differentiators for this specific role.
How long does the visa sponsorship process take for a role at Klaviyo?
Timeline depends on the visa type. An H-1B petition filed during the standard cap cycle involves registration in March, a lottery in April, and a start date no earlier than October 1. USCIS premium processing can reduce adjudication to around 15 business days once a petition is filed. For Green Card pathways through EB-2 or EB-3, the PERM process alone typically takes one to two years before an I-140 petition can be filed.