Customer Solutions Specialist Jobs in Florida
Customer Solutions Specialist jobs in Florida are concentrated in financial services, telecommunications, healthcare technology, and insurance, sectors where the state's scale and diversity create consistent demand at every level from entry-level associates to senior client engagement roles. Miami, Tampa, and Orlando account for the heaviest hiring, anchored by large employers such as Citigroup, Raymond James, and AdventHealth that maintain substantial Florida operations. Account management, technical support escalation, and B2B onboarding are the most in-demand specialties across these markets. Find a role that fits below and apply directly.
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Fortune 500 company seeking future business leaders to help foster growth, efficiency and innovation as a Sales & Marketing – Leadership Development Associate (LDA). The primary responsibilities for the Associate will include interacting with CSX customers, responding to questions/concerns about shipments and the service CSX is providing. Serves as customer advocate within the organization. Researches and resolves customer issues and monitors progress. Communicates progress on service recovery and problem resolution to appropriate CSX business partners and the customer proactively. Documents service issues and provides written and oral responses to customers. Communicates tactical service plan changes to key and assigned customers ensuring the impact of changes are accurately and appropriately communicated.
About the Leadership Development Program
The CSX Leadership Development Program is an 18-month professional development experience designed to provide associates with meaningful exposure to CSX operations, business functions, and leadership. Through a combination of structured learning, training opportunities, mentorship, field experiences, networking events, and collaborative development activities, associates gain a broad understanding of the railroad industry while building the skills needed to succeed in a dynamic business environment.
Throughout the program, associates will strengthen their leadership capabilities, expand their business acumen, and develop professional competencies that support long-term career growth. By the conclusion of the program, participants will be equipped with the knowledge, experience, and confidence to influence decisions, drive innovation, and contribute strategically to CSX's continued success.
Please Note: The CSX Leadership Development Program is expected to begin in June 2027 . Early-start opportunities may be available for candidates who graduate prior to the official program start date.
Primary Activities and Responsibilities
- Respond to inbound web inquiries and phone calls from customers, interpreting car movement records and identifying problems.
- Document and coordinate the resolution of service issues utilizing Salesforce and working with Customer Service analysts, field operations, and others to escalate recurring service issues.
- Provide consistent and timely information to customers regarding the actions being taken to resolve service issues.
- Communicate with assigned or key customers regarding curfews, holiday plans, derailments, etc. in a proactive manner.
- Review service metrics for assigned or key accounts and develop comprehensive plans to address recurring service problems.
- Coordinate/communicate with Service Design, Customer Accounting, and Sales and Marketing on issues affecting assigned or key customers. Miscellaneous activities and responsibilities as assigned by manager
Minimum Qualifications
- Bachelor’s Degree/4-year degree in Business Administration, Business Management, Information Science, Engineering, Mathematics, Statistics, Economics, Computer Science. Required to be completed prior to start date with a GPA of at least 3.0 (based on a 4-point scale) overall
Preferred Qualifications
- Graduate Degree completed prior to start date
- One or more years of work experience
- Grade point average of 3.5 or higher (based on a 4-point scale) in the related major field of study for your highest degree
Knowledge and Skills:
- Ability to deliver presentations to senior level audiences
- Ability to analyze complex business issues and make sound business decisions
- Strong oral and written communication skills
- Microsoft Office skills
- Knowledge of corporate financial principles and practices
Knowledge and Skills:
- Ability to deliver presentations to senior level audiences
- Ability to analyze complex business issues and make sound business decisions
- Strong oral and written communication skills
- Microsoft Office skills
- Knowledge of corporate financial principles and practices
Job Requirements
- Work inside an office environment
- Work hours may vary in length and schedule (may include a non-standard work week)
Job Summary
Fortune 500 company seeking future business leaders to help foster growth, efficiency and innovation as a Sales & Marketing – Leadership Development Associate (LDA). The primary responsibilities for the Associate will include interacting with CSX customers, responding to questions/concerns about shipments and the service CSX is providing. Serves as customer advocate within the organization. Researches and resolves customer issues and monitors progress. Communicates progress on service recovery and problem resolution to appropriate CSX business partners and the customer proactively. Documents service issues and provides written and oral responses to customers. Communicates tactical service plan changes to key and assigned customers ensuring the impact of changes are accurately and appropriately communicated.
About the Leadership Development Program
The CSX Leadership Development Program is an 18-month professional development experience designed to provide associates with meaningful exposure to CSX operations, business functions, and leadership. Through a combination of structured learning, training opportunities, mentorship, field experiences, networking events, and collaborative development activities, associates gain a broad understanding of the railroad industry while building the skills needed to succeed in a dynamic business environment.
Throughout the program, associates will strengthen their leadership capabilities, expand their business acumen, and develop professional competencies that support long-term career growth. By the conclusion of the program, participants will be equipped with the knowledge, experience, and confidence to influence decisions, drive innovation, and contribute strategically to CSX's continued success.
Please Note: The CSX Leadership Development Program is expected to begin in June 2027 . Early-start opportunities may be available for candidates who graduate prior to the official program start date.
Primary Activities and Responsibilities
- Respond to inbound web inquiries and phone calls from customers, interpreting car movement records and identifying problems.
- Document and coordinate the resolution of service issues utilizing Salesforce and working with Customer Service analysts, field operations, and others to escalate recurring service issues.
- Provide consistent and timely information to customers regarding the actions being taken to resolve service issues.
- Communicate with assigned or key customers regarding curfews, holiday plans, derailments, etc. in a proactive manner.
- Review service metrics for assigned or key accounts and develop comprehensive plans to address recurring service problems.
- Coordinate/communicate with Service Design, Customer Accounting, and Sales and Marketing on issues affecting assigned or key customers. Miscellaneous activities and responsibilities as assigned by manager
Minimum Qualifications
- Bachelor’s Degree/4-year degree in Business Administration, Business Management, Information Science, Engineering, Mathematics, Statistics, Economics, Computer Science. Required to be completed prior to start date with a GPA of at least 3.0 (based on a 4-point scale) overall
Preferred Qualifications
- Graduate Degree completed prior to start date
- One or more years of work experience
- Grade point average of 3.5 or higher (based on a 4-point scale) in the related major field of study for your highest degree
Knowledge and Skills:
- Ability to deliver presentations to senior level audiences
- Ability to analyze complex business issues and make sound business decisions
- Strong oral and written communication skills
- Microsoft Office skills
- Knowledge of corporate financial principles and practices
Knowledge and Skills:
- Ability to deliver presentations to senior level audiences
- Ability to analyze complex business issues and make sound business decisions
- Strong oral and written communication skills
- Microsoft Office skills
- Knowledge of corporate financial principles and practices
Job Requirements
- Work inside an office environment
- Work hours may vary in length and schedule (may include a non-standard work week)
See All 5 Customer Solutions Specialist Jobs in Florida
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Find JobsCustomer Solutions Specialist Jobs by City in Florida
Where Florida roles are concentrated, by current openings.
Customer Solutions Specialist Job Market in Florida
A snapshot from current Florida openings, updated as new roles post.
Who's Hiring
What Florida Employers Look For
The qualifications that appear most often in customer solutions specialist jobs across Florida.
- Associate or bachelor's degree in business, communications, or a related field
- Two or more years of customer-facing account management or support experience
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Strong written and verbal communication skills for multi-channel client interactions
- Ability to meet defined service-level targets and customer satisfaction metrics
- Familiarity with ticketing and case management systems such as Zendesk or ServiceNow
Customer Solutions Specialist Jobs in Florida: Frequently Asked Questions
How do you become a customer solutions specialist in Florida?
Most Florida employers hire customer solutions specialists who hold at least an associate degree in business, communications, or information technology, though a bachelor's degree is preferred for client-facing roles at larger companies. No state-issued license is required, but completing a recognized customer service or account management certification, such as those offered through the Florida Small Business Development Center Network or a community college continuing-education program, strengthens applications. Gaining experience in retail banking, insurance, or healthcare administration is a common Florida entry path.
Which companies hire customer solutions specialists in Florida?
Companies currently hiring customer solutions specialists in Florida include Spectrum, CSX, and Watsco, per current listings on Migrate Mate as of October 2026. Florida's concentration of financial services firms, regional insurance carriers, and healthcare technology companies means demand for the role remains broad across the state's major metros.
Which Florida cities have the most customer solutions specialist jobs?
Lake Mary, Riverview, and Jacksonville have the most customer solutions specialist openings in Florida. Miami's density of multinational financial services and insurance firms, Tampa's growing fintech and healthcare IT sector, and Orlando's expanding tech and hospitality-services companies each drive strong local demand, while Fort Lauderdale and Jacksonville contribute through regional corporate headquarters and back-office operations.
Are there remote customer solutions specialist jobs in Florida?
Yes, and more than many roles, because customer solutions work is largely communication-driven and does not require a physical worksite. About 100% of customer solutions specialist openings tied to Florida are remote or hybrid as of October 2026, reflecting how broadly employers have adopted flexible arrangements for this role. Account management, technical onboarding, and client success positions are the sub-areas most frequently listed as fully remote.
How can I get hired as a customer solutions specialist in Florida with little or no experience?
The most realistic entry path is through a customer service associate or client support coordinator role at a Florida financial institution, insurance company, or healthcare technology firm, where structured onboarding programs at employers such as Raymond James, Florida Blue, or Citigroup's Tampa operations provide formal training. Lateral moves from retail banking, call-center support, or inside sales are common stepping stones. Earning a customer experience or account management certificate through a Florida State College continuing-education program adds a concrete credential that hiring managers recognize.
Where can I find and apply to customer solutions specialist jobs in Florida?
You can find and apply to customer solutions specialist jobs in Florida on Migrate Mate, which lists current Florida openings for this role. Search the listings to see what fits your experience level and preferred location, then apply directly to the roles that match.
See All 5 Customer Solutions Specialist Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
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