Customer Success Operations Jobs in Indiana
Customer Success Operations jobs in Indiana concentrate in the technology, insurance, and healthcare sectors, with strong demand from entry-level coordinators through senior operations managers. Indianapolis leads hiring, followed by Fort Wayne and Carmel, where companies like Salesforce, Eli Lilly, and OneAmerica maintain established operations teams. The most sought-after specialties include CRM administration, customer journey analytics, and onboarding process design. Find a role that fits below and apply directly.
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Showing 5 of 23+ Customer Success Operations jobs
Job Summary:
Self-motivated and driven to succeed, and to help Noritsu customers to succeed. As a Customer Success Manager for Noritsu Pharmacy Automation, you will play a pivotal role in ensuring the satisfaction and success of our pharmacy automation clients. Your primary responsibility will be to build strong relationships with our customers, understand their unique needs, and guide them in leveraging our automation solutions effectively. We believe that customer success begins with training. You will have primary responsibility from customer skill development from install to full production.
Essential Duties and Responsibilities:
· Coordinate with local teams to provide on-site skill development and education on the use of the equipment.
· Assist sales team in identifying business opportunities and prospects evaluating their pharmacy listening to the concerns/problems to identify possible solutions which result in purchase decisions
· Build networks and spheres of influence in order to grow prospect lists
· Maintain relationships with clients by providing support, information, and guidance; research and recommend new opportunities; recommend profit and service improvements
· Participate in events and conferences on behalf of the company
· Train operators of pharmacy automation systems.
· Assist in the development of pharmacy training tools. Lead courses, webinars, and provide onsite training.
· Conduct product demonstrations and implementation consultations in conjunction with the Sales team.
· Work closely with Sales Managers, Technical Supervisors, and the Operations Department during the implementation phase of equipment.
· Conduct follow-up evaluations with pharmacies after installations.
· Update job knowledge by participating in classes provided by Noritsu and other manufacturers, in addition to reading professional publications and participating in online training programs.
· Perform other duties as assigned.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required.
·Education / Experience:
o Minimum of a High School diploma and at least three years experience in a pharmacy setting.
o PTCB certification is a plus.
· Knowledge, Skills and/or Abilities:
o Must have excellent analytical and problem-solving skills
o Must have excellent verbal and written communication skills with a strong command of the English language.
o Previous experience in a customer-facing role, preferably in the healthcare or pharmaceutical industry.
o Familiarity with pharmacy operations and automation technology is highly desirable.
o Must have strong presentation skills to customers, supply partners, and employees in one-on-one and group settings
o Must have the ability to convey and clearly explain customer requirements to technical personnel
o Must have a valid driver’s license and a clean driving record.
o Must be willing and able to travel over 80% of the time.
o Must be willing and able to work overtime.
o Must be comfortable with and able to perform in a professional/medical office type of environment.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to walk distances of up to ½ mile; climb up/down up to three flights of stairs; sit; kneel; stoop; bend; stretch; climb ladders; stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee must be able to lift up to waist level 20 pounds and carry it for up to 15 feet. The employee must be able to lift up to head level 10 pounds. The employee must be able to drive up to six hours in a day and/or travel by airplane. The employee must be able to access, enter, and retrieve data using a computer. Specific vision abilities required by this job include close vision.
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Indianapolis, IN 46227
Job Summary:
Self-motivated and driven to succeed, and to help Noritsu customers to succeed. As a Customer Success Manager for Noritsu Pharmacy Automation, you will play a pivotal role in ensuring the satisfaction and success of our pharmacy automation clients. Your primary responsibility will be to build strong relationships with our customers, understand their unique needs, and guide them in leveraging our automation solutions effectively. We believe that customer success begins with training. You will have primary responsibility from customer skill development from install to full production.
Essential Duties and Responsibilities:
· Coordinate with local teams to provide on-site skill development and education on the use of the equipment.
· Assist sales team in identifying business opportunities and prospects evaluating their pharmacy listening to the concerns/problems to identify possible solutions which result in purchase decisions
· Build networks and spheres of influence in order to grow prospect lists
· Maintain relationships with clients by providing support, information, and guidance; research and recommend new opportunities; recommend profit and service improvements
· Participate in events and conferences on behalf of the company
· Train operators of pharmacy automation systems.
· Assist in the development of pharmacy training tools. Lead courses, webinars, and provide onsite training.
· Conduct product demonstrations and implementation consultations in conjunction with the Sales team.
· Work closely with Sales Managers, Technical Supervisors, and the Operations Department during the implementation phase of equipment.
· Conduct follow-up evaluations with pharmacies after installations.
· Update job knowledge by participating in classes provided by Noritsu and other manufacturers, in addition to reading professional publications and participating in online training programs.
· Perform other duties as assigned.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required.
·Education / Experience:
o Minimum of a High School diploma and at least three years experience in a pharmacy setting.
o PTCB certification is a plus.
· Knowledge, Skills and/or Abilities:
o Must have excellent analytical and problem-solving skills
o Must have excellent verbal and written communication skills with a strong command of the English language.
o Previous experience in a customer-facing role, preferably in the healthcare or pharmaceutical industry.
o Familiarity with pharmacy operations and automation technology is highly desirable.
o Must have strong presentation skills to customers, supply partners, and employees in one-on-one and group settings
o Must have the ability to convey and clearly explain customer requirements to technical personnel
o Must have a valid driver’s license and a clean driving record.
o Must be willing and able to travel over 80% of the time.
o Must be willing and able to work overtime.
o Must be comfortable with and able to perform in a professional/medical office type of environment.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to walk distances of up to ½ mile; climb up/down up to three flights of stairs; sit; kneel; stoop; bend; stretch; climb ladders; stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee must be able to lift up to waist level 20 pounds and carry it for up to 15 feet. The employee must be able to lift up to head level 10 pounds. The employee must be able to drive up to six hours in a day and/or travel by airplane. The employee must be able to access, enter, and retrieve data using a computer. Specific vision abilities required by this job include close vision.
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Indianapolis, IN 46227
See All 23 Customer Success Operations Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
Find JobsCustomer Success Operations Jobs by City in Indiana
Where Indiana roles are concentrated, by current openings.
Customer Success Operations Job Market in Indiana
A snapshot from current Indiana openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Media & Entertainment
- Automotive
- Technology & Software
What Indiana Employers Look For
The qualifications that appear most often in customer success operations jobs across Indiana.
- Bachelor's degree in business, communications, or a related field preferred by most Indiana employers
- Demonstrated experience with CRM platforms such as Salesforce or HubSpot in a customer-facing environment
- Proven ability to build and maintain customer success playbooks, workflows, or standard operating procedures
- Strong analytical skills with experience interpreting customer health scores, churn metrics, or retention data
- Cross-functional collaboration experience working alongside sales, product, or support teams
- Excellent written and verbal communication skills suited to managing multiple client relationships simultaneously
Customer Success Operations Jobs in Indiana: Frequently Asked Questions
How do you become a customer success operations in Indiana?
Most Indiana employers hire customer success operations professionals with a bachelor's degree in business, marketing, communications, or information technology. No state-issued license is required, but earning a recognized certification such as the Certified Customer Success Manager credential strengthens applications considerably. Candidates who build hands-on experience with CRM platforms, data reporting tools, and process documentation while in school or in adjacent roles move into these positions most efficiently at Indiana-based companies.
Which companies hire customer success operationss in Indiana?
Companies currently hiring customer success operationss in Indiana include Salesforce, PubMatic, and Matrix Design Group, per current listings on Migrate Mate as of September 2026. Indiana's concentration of insurance carriers, health technology firms, and enterprise software companies means steady, recurring demand for operations talent across both mid-size and large employer categories.
Which Indiana cities have the most customer success operations jobs?
Indianapolis, Gurugram, and Newburgh have the most customer success operations openings in Indiana. Indianapolis dominates because it is home to the state's largest concentration of technology, insurance, and healthcare headquarters, while Carmel and Fort Wayne attract openings through the regional offices and growing mid-market companies anchored there.
Are there remote customer success operations jobs in Indiana?
Yes, and more than most fields. About 43% of customer success operations openings tied to Indiana are remote or hybrid as of September 2026, reflecting how desk-based and software-driven this work is by nature. The functions most commonly offered remotely include CRM administration, data analysis, onboarding coordination, and customer health monitoring, where in-person presence adds little operational value.
How can I get hired as a customer success operations in Indiana with little or no experience?
The most realistic entry path is a support or account coordinator role at one of Indiana's larger technology or insurance companies, where internal mobility into operations is common. Firms like Salesforce and OneAmerica regularly hire associates into customer-facing roles that transition into operations functions. Building proficiency in Salesforce or a comparable CRM, completing a recognized customer success certification, and documenting even volunteer or internship process-improvement work makes candidates competitive for these openings.
Where can I find and apply to customer success operations jobs in Indiana?
You can find and apply to customer success operations jobs in Indiana on Migrate Mate, which lists current Indiana openings. Search the available roles, identify the ones that fit your background and preferred location, and apply directly to each position.
See All 23 Customer Success Operations Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
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