Customer Success Operations Jobs in Maryland
Customer Success Operations jobs in Maryland are in steady demand, concentrated in the biotechnology, federal contracting, and financial services sectors that anchor the state's economy from Baltimore to the D.C. suburbs. The heaviest hiring clusters around Baltimore, Bethesda, and Columbia, where employers like Leidos, T. Rowe Price, and Emergent BioSolutions maintain substantial operations and recurring openings. The most sought-after specialties in Maryland include CRM administration, renewal and retention analytics, and cross-functional process improvement tied to regulated industries. See the openings below and apply to the ones that match your experience.
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Showing 5 of 16+ Customer Success Operations jobs
$50k Salary Plus Fuel/Cell Allowance AND Commission Opportunities ($3-$5k annually)
We're currently seeking a motivated and self-driven individual to join our team! The successful candidate will be responsible for ongoing communication with established customers, as well as training and developing our local franchisees. If you have prior customer service experience and a desire to expand your career, we want to hear from you!
Coverall offers everything you need to succeed:
- Competitive base salary
- Annual raise program
- Fuel / cell phone allowance
- Commission incentive program (approximately $3-$5k annually)
- Industry leading training
- Work-life balance
- Fun office culture
- Top notch company paid benefits including medical, dental, vision, and matching 401k
- Career advancement opportunities - we love to promote from within!
- Paid holidays as well as paid personal/sick/vacation time.
- Annual Tropical Trip for Top Performers!
Responsibilities:
- Ongoing communication to our existing customers, and documentation of calls
- New customer set-up
- Field and classroom training to our new and existing franchise base
- Providing quotes to customers for additional services
- Periodically loading equipment onto trucks
Qualifications:
- Account management preferred but not required
- Exceptional written and verbal communication skills
- Strong training skills
- Exceptional problem solving and time management abilities
- Proficiency with Microsoft Office Suite and Outlook
- Must be able to lift 50-75 pounds
- Valid driver's license and reliable transportation
Come work for an international leader in the $89+ billion-dollar janitorial services industry. A leading Franchisor in Commercial Cleaning Services for over 35 years, Coverall continues to be named a top Entrepreneur Franchise 500 company. Every customer is paired with a Coverall Franchisee, so you can feel good about helping small business owners in your community! As one of the largest janitorial service companies in the country, Coverall experiences exceptional growth year over year, and we?d love to speak with you about joining our team!
$50k Salary Plus Fuel/Cell Allowance AND Commission Opportunities ($3-$5k annually)
We're currently seeking a motivated and self-driven individual to join our team! The successful candidate will be responsible for ongoing communication with established customers, as well as training and developing our local franchisees. If you have prior customer service experience and a desire to expand your career, we want to hear from you!
Coverall offers everything you need to succeed:
- Competitive base salary
- Annual raise program
- Fuel / cell phone allowance
- Commission incentive program (approximately $3-$5k annually)
- Industry leading training
- Work-life balance
- Fun office culture
- Top notch company paid benefits including medical, dental, vision, and matching 401k
- Career advancement opportunities - we love to promote from within!
- Paid holidays as well as paid personal/sick/vacation time.
- Annual Tropical Trip for Top Performers!
Responsibilities:
- Ongoing communication to our existing customers, and documentation of calls
- New customer set-up
- Field and classroom training to our new and existing franchise base
- Providing quotes to customers for additional services
- Periodically loading equipment onto trucks
Qualifications:
- Account management preferred but not required
- Exceptional written and verbal communication skills
- Strong training skills
- Exceptional problem solving and time management abilities
- Proficiency with Microsoft Office Suite and Outlook
- Must be able to lift 50-75 pounds
- Valid driver's license and reliable transportation
Come work for an international leader in the $89+ billion-dollar janitorial services industry. A leading Franchisor in Commercial Cleaning Services for over 35 years, Coverall continues to be named a top Entrepreneur Franchise 500 company. Every customer is paired with a Coverall Franchisee, so you can feel good about helping small business owners in your community! As one of the largest janitorial service companies in the country, Coverall experiences exceptional growth year over year, and we?d love to speak with you about joining our team!
See All 16 Customer Success Operations Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find JobsCustomer Success Operations Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
Customer Success Operations Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Biotechnology & Pharmaceuticals
What Maryland Employers Look For
The qualifications that appear most often in customer success operations jobs across Maryland.
- Two or more years of experience in customer success, operations, or revenue operations roles
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Gainsight
- Demonstrated ability to build and manage customer health scoring or renewal workflows
- Experience using data analysis tools like Excel, SQL, or Tableau to surface insights
- Strong cross-functional collaboration skills with sales, product, and support teams
- Bachelor's degree in business, communications, information systems, or a related field
Customer Success Operations Jobs in Maryland: Frequently Asked Questions
How do you become a customer success operations in Maryland?
Customer success operations is not a licensed profession in Maryland, so there is no state-issued credential required to work in the role. Most Maryland employers expect a bachelor's degree in business, information systems, or a related field alongside hands-on experience with CRM tools and data reporting. Certifications such as the Gainsight Pulse certification or Salesforce Administrator credential are widely recognized by Maryland employers and can strengthen a candidacy meaningfully.
Which companies hire customer success operationss in Maryland?
Employers hiring customer success operationss in Maryland right now include Nayax, CPower, and Aramark, based on current listings on Migrate Mate as of August 2026. Maryland's concentration of federal contractors, life sciences firms, and financial services companies means many of these roles involve regulated-industry clients with structured renewal and retention processes.
Which Maryland cities have the most customer success operations jobs?
The cities with the most customer success operations openings in Maryland are Rockville, Baltimore, and Bethesda. Baltimore drives volume through its large hospital systems, fintech firms, and government-adjacent technology companies, while Bethesda and Columbia attract openings tied to federal contractors and professional services firms that serve regulated clients across the mid-Atlantic region.
Are there remote customer success operations jobs in Maryland?
Yes, and more than most fields. About 89% of customer success operations openings tied to Maryland are remote or hybrid as of August 2026, reflecting the desk-based and software-driven nature of the work. The most remote-friendly sub-areas include CRM administration, renewal operations, and customer data analysis, while roles requiring frequent client site visits or onboarding support tend to require at least a hybrid schedule.
How can I get hired as a customer success operations in Maryland with little or no experience?
The most realistic entry path is moving laterally from a customer support, account coordinator, or sales operations role at a Maryland employer and demonstrating ownership of a process or tool. Large Maryland-based employers in federal contracting and life sciences often post associate operations or customer success coordinator roles that serve as structured entry points. Building proficiency in Salesforce or a comparable CRM and completing a recognized administrator certification gives candidates without direct experience a concrete, verifiable edge in Maryland's competitive market.
Where can I find and apply to customer success operations jobs in Maryland?
You can find and apply to customer success operations jobs in Maryland on Migrate Mate, which lists current Maryland openings updated regularly. Search the listings to find roles that match your experience level, preferred location, and industry focus, then apply directly to the ones that fit.
See All 16 Customer Success Operations Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
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