Customer Success Operations Jobs in Maryland
Customer Success Operations jobs in Maryland are in steady demand, concentrated in the biotechnology, federal contracting, and financial services sectors that anchor the state's economy from Baltimore to the D.C. suburbs. The heaviest hiring clusters around Baltimore, Bethesda, and Columbia, where employers like Leidos, T. Rowe Price, and Emergent BioSolutions maintain substantial operations and recurring openings. The most sought-after specialties in Maryland include CRM administration, renewal and retention analytics, and cross-functional process improvement tied to regulated industries. See the openings below and apply to the ones that match your experience.
Find JobsOverview
Showing 5 of 21+ Customer Success Operations jobs
Nayax is a global fintech and IoT company (NASDAQ;TASE:NYAX) providing cashless payment solutions, business intelligence, and management tools to the unattended retail and self-service sector. Nayax devices can be found all over the world, with branches in 12 countries and over 80 distribution partners, our devices serve consumers in over 120 countries and accept 80+ payment methods and 50+ currencies.
Nayax is looking for a Customer Success Manager to be based in Hunt Valley, Maryland. As a Customer Success Manager (CSM), you will be the trusted advisor for Nayax’s most valuable customers and distributors, with a strong focus on the micro market segment. Your mission is to drive retention, growth, and customer satisfaction by understanding business needs, delivering tailored solutions, and ensuring long-term success.
This role blends relationship management, technical guidance, and strategic consulting—perfect for someone who thrives at the intersection of customer advocacy and business impact.
Your Key Responsibilities Will Include
- Build strong, genuine relationships with micro market, smart cooler and adjacent product operators, customers, and distributors, acting as their primary point of contact.
- Ensure customers maximize value from Nayax unattended retail products and services, driving increased adoption and sales volume.
- Partner with customers to map goals, requirements, and strategies that align with their business objectives including regulary scheduled business reviews.
- Lead proactive interactions, providing suitable technological solutions and managing contract renewals
- Keep customers informed about Nayax’s future products, services, micro market innovations, and industry trends.
- Collaborate cross-functionally with Sales, R&D, Product, Operations, and Technical Support to resolve requests and deliver success including sales opportunities with sales team.
- Represent Nayax at customer events, training sessions, and industry meetings (occasional travel required).
Requirements:
What Makes You a Great Fit
- Must have 3+ years of experience in customer support or customer success management (CSM) with major micro market providers.
- Deep understanding of micro market operations, including kiosks, self-checkout, cashless payments, and operator workflows.
- Business background in sales, account management, or customer success.
- Strong technical aptitude with the ability to guide customers through technical processes.
- Proven track record of delivering customer-focused solutions.
- Excellent communication and presentation skills.
- Driven, proactive, self-motivated, and enthusiastic, with a bias for action.
Preferred Skills & Advantages
- Knowledge of networking protocols (TCP/IP, HTTP, DNS, SSL)
- Familiarity with CRM platforms (Salesforce), BI tools, or Jira
- Experience in payments, SaaS, or fintech environments is a plus
Learn More about Nayax:
Founded in 2005, Nayax provides an end-to-end platform for payments, empowers businesses to grow revenue, reduce operational costs, and deliver seamless commerce experiences. Our customer-first mindset and commitment to in-house innovation have positioned us at the forefront of the cashless payment revolution, serving the unattended and retail sectors around the world.
We support over 80 payment methods in 60+ currencies, hold a European payment institution license, and have formed strategic partnerships with global financial institutions to deliver powerful, scalable solutions.
With more than 1,200 employees across 13 global offices, Nayax operates in 120+ countries. Our global headquarters in Herzliya Hills, Israel, is our largest site, housing over 600 employees across 20+ departments.
At Nayax, we believe in creating long-term impact through loyalty tools, omnichannel solutions, and an agile ecosystem of value-added services. We're proud to support businesses in reaching new heights and we're always looking for innovative, passionate individuals to join us.
Nayax is a global fintech and IoT company (NASDAQ;TASE:NYAX) providing cashless payment solutions, business intelligence, and management tools to the unattended retail and self-service sector. Nayax devices can be found all over the world, with branches in 12 countries and over 80 distribution partners, our devices serve consumers in over 120 countries and accept 80+ payment methods and 50+ currencies.
Nayax is looking for a Customer Success Manager to be based in Hunt Valley, Maryland. As a Customer Success Manager (CSM), you will be the trusted advisor for Nayax’s most valuable customers and distributors, with a strong focus on the micro market segment. Your mission is to drive retention, growth, and customer satisfaction by understanding business needs, delivering tailored solutions, and ensuring long-term success.
This role blends relationship management, technical guidance, and strategic consulting—perfect for someone who thrives at the intersection of customer advocacy and business impact.
Your Key Responsibilities Will Include
- Build strong, genuine relationships with micro market, smart cooler and adjacent product operators, customers, and distributors, acting as their primary point of contact.
- Ensure customers maximize value from Nayax unattended retail products and services, driving increased adoption and sales volume.
- Partner with customers to map goals, requirements, and strategies that align with their business objectives including regulary scheduled business reviews.
- Lead proactive interactions, providing suitable technological solutions and managing contract renewals
- Keep customers informed about Nayax’s future products, services, micro market innovations, and industry trends.
- Collaborate cross-functionally with Sales, R&D, Product, Operations, and Technical Support to resolve requests and deliver success including sales opportunities with sales team.
- Represent Nayax at customer events, training sessions, and industry meetings (occasional travel required).
Requirements:
What Makes You a Great Fit
- Must have 3+ years of experience in customer support or customer success management (CSM) with major micro market providers.
- Deep understanding of micro market operations, including kiosks, self-checkout, cashless payments, and operator workflows.
- Business background in sales, account management, or customer success.
- Strong technical aptitude with the ability to guide customers through technical processes.
- Proven track record of delivering customer-focused solutions.
- Excellent communication and presentation skills.
- Driven, proactive, self-motivated, and enthusiastic, with a bias for action.
Preferred Skills & Advantages
- Knowledge of networking protocols (TCP/IP, HTTP, DNS, SSL)
- Familiarity with CRM platforms (Salesforce), BI tools, or Jira
- Experience in payments, SaaS, or fintech environments is a plus
Learn More about Nayax:
Founded in 2005, Nayax provides an end-to-end platform for payments, empowers businesses to grow revenue, reduce operational costs, and deliver seamless commerce experiences. Our customer-first mindset and commitment to in-house innovation have positioned us at the forefront of the cashless payment revolution, serving the unattended and retail sectors around the world.
We support over 80 payment methods in 60+ currencies, hold a European payment institution license, and have formed strategic partnerships with global financial institutions to deliver powerful, scalable solutions.
With more than 1,200 employees across 13 global offices, Nayax operates in 120+ countries. Our global headquarters in Herzliya Hills, Israel, is our largest site, housing over 600 employees across 20+ departments.
At Nayax, we believe in creating long-term impact through loyalty tools, omnichannel solutions, and an agile ecosystem of value-added services. We're proud to support businesses in reaching new heights and we're always looking for innovative, passionate individuals to join us.
See All 21 Customer Success Operations Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find JobsCustomer Success Operations Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
Customer Success Operations Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Biotechnology & Pharmaceuticals
What Maryland Employers Look For
The qualifications that appear most often in customer success operations jobs across Maryland.
- Two or more years of experience in customer success, operations, or revenue operations roles
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Gainsight
- Demonstrated ability to build and manage customer health scoring or renewal workflows
- Experience using data analysis tools like Excel, SQL, or Tableau to surface insights
- Strong cross-functional collaboration skills with sales, product, and support teams
- Bachelor's degree in business, communications, information systems, or a related field
Customer Success Operations Jobs in Maryland: Frequently Asked Questions
How do you become a customer success operations in Maryland?
Customer success operations is not a licensed profession in Maryland, so there is no state-issued credential required to work in the role. Most Maryland employers expect a bachelor's degree in business, information systems, or a related field alongside hands-on experience with CRM tools and data reporting. Certifications such as the Gainsight Pulse certification or Salesforce Administrator credential are widely recognized by Maryland employers and can strengthen a candidacy meaningfully.
Which companies hire customer success operationss in Maryland?
Employers hiring customer success operationss in Maryland right now include IonQ, Safeware, and The Emmes Company, based on current listings on Migrate Mate as of November 2026. Maryland's concentration of federal contractors, life sciences firms, and financial services companies means many of these roles involve regulated-industry clients with structured renewal and retention processes.
Which Maryland cities have the most customer success operations jobs?
The cities with the most customer success operations openings in Maryland are Rockville, Lanham, and Elkton. Baltimore drives volume through its large hospital systems, fintech firms, and government-adjacent technology companies, while Bethesda and Columbia attract openings tied to federal contractors and professional services firms that serve regulated clients across the mid-Atlantic region.
Are there remote customer success operations jobs in Maryland?
Yes, and more than most fields. About 60% of customer success operations openings tied to Maryland are remote or hybrid as of November 2026, reflecting the desk-based and software-driven nature of the work. The most remote-friendly sub-areas include CRM administration, renewal operations, and customer data analysis, while roles requiring frequent client site visits or onboarding support tend to require at least a hybrid schedule.
How can I get hired as a customer success operations in Maryland with little or no experience?
The most realistic entry path is moving laterally from a customer support, account coordinator, or sales operations role at a Maryland employer and demonstrating ownership of a process or tool. Large Maryland-based employers in federal contracting and life sciences often post associate operations or customer success coordinator roles that serve as structured entry points. Building proficiency in Salesforce or a comparable CRM and completing a recognized administrator certification gives candidates without direct experience a concrete, verifiable edge in Maryland's competitive market.
Where can I find and apply to customer success operations jobs in Maryland?
You can find and apply to customer success operations jobs in Maryland on Migrate Mate, which lists current Maryland openings updated regularly. Search the listings to find roles that match your experience level, preferred location, and industry focus, then apply directly to the ones that fit.
See All 21 Customer Success Operations Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find Jobs