Customer Success Operations Jobs in Maryland

INTRODUCTION

At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.

We believe doing the right thing for our clients and our associates is good business. With a career at the firm, you can expect opportunities to create real impact at work and in your community. You’ll enjoy resources to support your career path, as well as compensation, benefits, and flexibility to enrich your life. Here, you’ll find a collaborative culture that respects and values differences and colleagues who share a spirit of generosity.

Join us for the opportunity to grow and make a difference in ways that matter to you.

ROLE SUMMARY

As a Sales Operations Manager in Global Sales Management, you will be a core member of a pod aligned to a business unit or segment. Your focus will be helping sales leaders and teams execute with greater clarity and consistency by running key business cadences, coordinating follow-through, and turning priorities into action. You will work closely with sales leaders and partners across Sales Analytics & Insights, Sales Enablement, Business Management, and Technology to keep planning, governance, and go-to-market execution moving.

This role is well suited to someone who enjoys bringing structure to complex work, connecting teams, solving operational issues, partnering with sales, and helping important work get done. Over time, this role is expected to grow from a strong execution-focused sales operations position into broader leadership partnership and more strategic support.

Responsibilities

You will support day-to-day sales operations for an assigned business unit or segment as part of a Global Sales Management pod. You will run execution rhythms, support planning and forecasting cadences, coordinate cross-functional follow-up, and help translate priorities into consistent action. You will also partner with Sales Analytics & Insights to use reporting and insights in service of execution, while the core reporting engine sits within that function.

Sales Operations Execution:

• Serve as a core member of a Global Sales Management pod aligned to a business unit or segment, supporting day-to-day sales operations and execution.
• Support execution across core sales operations capabilities, including sales planning and forecasting, business rhythm and governance, sales process framework governance, and go-to-market operational alignment.
• Assist the pod with recurring business cadences and governance forums, including planning, forecasting, pipeline reviews, business reviews, and go-to-market routines.

Operational Coordination & Issue Management:

• Manage intake and triage for sales operations questions and issues, identifying whether topics relate to process, data, reporting, training, or technology and connecting them with the appropriate partner teams.
• Track decisions, dependencies, and exceptions to ensure priorities continue to move forward and escalation occurs early when needed.
• Identify recurring operational friction points and help improve operating rhythms, handoffs, and ways of working.

Cross-Functional Collaboration:

• Partner closely with Sales Analytics & Insights to translate dashboards and insights into actions, follow-up, and decision support for sales leaders.
• Collaborate with Sales Enablement, Business Management, Technology, and business leaders to coordinate launches, workflow changes, readiness activities, and issue resolution.
• Support CRM adoption and effective use of standard workflows by helping users navigate processes, resolve issues, and connect business needs to the appropriate partner teams.

QUALIFICATIONS

Required:

• Bachelor's degree or the equivalent combination of education and relevant experience AND
• 5+ years of total relevant work experience

Preferred:

• Experience working in a B2B intermediary or institutional sales environment, preferably within financial services or asset management.
• Demonstrated experience supporting sales operations, business management, or sales enablement functions.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Ability to translate operational frameworks, analytics, and insights into clear actions and follow-up.
• Strong collaboration skills with the ability to work effectively across sales, analytics, enablement, and technology teams.
• Excellent communication and stakeholder management skills.
• Strong working knowledge of CRM platforms, ideally Salesforce, including hands-on experience as a Salesforce super user who can guide users, reinforce adoption of standard workflows, and translate business needs into clear requirements for partner teams.
• Ability to identify operational improvement opportunities and help implement more efficient ways of working.
• Understanding and/or interest in financial markets, investment products, and the asset management industry a plus.

FINRA REQUIREMENTS

FINRA licenses are not required and will not be supported for this role.

WORK FLEXIBILITY

This role is eligible for hybrid work, with up to one day per week from home.

GROWTH OPPORTUNITY

This role begins with a strong execution focus within Sales Operations. As you build context and credibility, you will take on broader leadership partnership, more complex prioritization, and a more strategic role in how Global Sales Management supports sales leaders and teams.

BASE SALARY RANGES

Please review the job posting for the location of this specific opportunity.

• $96,500.00 - $164,000.00 for the location of: Maryland, Colorado, Washington and remote workers
• $105,000.00 - $180,000.00 for the location of: Washington, D.C.
• $120,000.00 - $205,000.00 for the location of: New York, California

Placement within the range provided above is based on the individual’s relevant experience and skills for the role. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.

COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all.

BENEFITS

We value your goals and needs, at work and in life. As an associate, you’ll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you.

Featured employee benefits to enrich your life:

• Competitive compensation
• Annual bonus eligibility
• A generous retirement plan
• Hybrid work schedule
• Health and wellness benefits, including online therapy
• Paid time off for vacation, illness, medical appointments, and volunteering days
• Family care resources, including fertility and adoption benefits

Learn more about our benefits.

T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.