HR Generalist Jobs in Massachusetts

HR Generalist

The Bostonian Hotel Boston | Boston, MA
Work Location: Onsite – Boston, MA
Salary Range: $32.00 - $34.00

Join the Team at The Bostonian

At The Bostonian, hospitality is more than a service—it’s an experience shaped by history, character, and genuine connection. From the moment guests arrive, every interaction is an opportunity to create something memorable in the heart of one of America’s most iconic cities.

About The Bostonian

Situated in Boston’s historic North End—steps from Faneuil Hall, Quincy Market, and the Freedom Trail—The Bostonian offers a distinctive full-service hotel experience in one of the city’s most vibrant and culturally rich neighborhoods.

With thoughtfully designed guest rooms, flexible meeting and event spaces, and a location at the center of it all, the hotel serves a diverse mix of leisure travelers, business guests, and group events.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, The Bostonian is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach.

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences.
• Entrepreneurial – Taking ownership and acting with agility.
• Innovation & Progressive – Continuously improving how we operate and serve.
• Solutions & Results Oriented – Staying adaptable and focused on results.

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

About the Role: HR Generalist

As our HR Generalist, you will play an essential role in supporting the hotel’s people operations, fostering positive employee relations, and ensuring consistent application of company policies and collective bargaining agreements. This position partners closely with hotel leadership, department managers, employees, and union representatives to support a positive, compliant, and engaging workplace.

In this union hotel environment, the HR Generalist will help interpret and administer collective bargaining agreements (CBAs), support grievance and disciplinary processes, maintain accurate employee records, and coordinate day-to-day HR functions. The ideal candidate is approachable, organized, solutions-oriented, and comfortable balancing employee advocacy with business needs and contractual obligations.

Your Impact

You will help create a workplace where employees feel supported, leaders are equipped to manage their teams effectively, and HR practices align with company standards, employment laws, and union agreements. Through strong communication, sound judgment, and a hands-on approach, you will contribute to employee engagement, operational consistency, and an exceptional hospitality experience.

What You’ll Be Doing

Employee Relations & Union Partnership

• Serve as a point of contact for employee questions, workplace concerns, and HR-related matters.
• Support the interpretation and administration of collective bargaining agreements, including provisions related to wages, seniority, scheduling, overtime, benefits, attendance, and discipline.
• Assist with grievance investigations, documentation, responses, and resolution in accordance with applicable CBAs and established procedures.
• Partner with hotel leadership and union representatives to address workplace concerns professionally and consistently.
• Support disciplinary actions, performance management, and investigations while ensuring appropriate documentation and adherence to contractual requirements.
• Promote a respectful, inclusive workplace and help resolve employee concerns using a fair, solutions-oriented approach.

HR Operations & Administration

• Coordinate onboarding, new-hire documentation, employee status changes, and offboarding.
• Maintain accurate and confidential personnel files, employee records, and HRIS data.
• Support timekeeping, attendance tracking, payroll-related inquiries, and employee data audits.
• Assist with benefits administration, leave coordination, and employee questions regarding company programs.
• Prepare HR reports, maintain trackers, and ensure required documentation is completed accurately and on time.
• Support the administration of hotel policies, procedures, and HR programs in alignment with company standards.

Compliance & Risk Management

• Support compliance with federal, Massachusetts, and applicable local employment laws and regulations.
• Maintain accurate Form I-9 documentation and support employment eligibility verification requirements.
• Assist with required workplace postings, employee notices, training records, and compliance audits.
• Help ensure consistent application of company policies and applicable collective bargaining agreements.
• Maintain confidentiality and exercise sound judgment when handling sensitive employee information and workplace matters.
• Escalate complex employee relations, labor relations, and compliance concerns to the appropriate HR leader.

Recruitment & Talent Support

• Coordinate recruitment activities, interview scheduling, candidate communication, and pre-employment processes.
• Partner with department leaders to support staffing needs and timely hiring.
• Assist with onboarding and orientation to help new employees understand hotel expectations, workplace policies, and available resources.
• Support employee engagement, recognition, retention, and workplace culture initiatives.

Training & Employee Development

• Coordinate required compliance training and maintain completion records.
• Assist with training initiatives that reinforce service standards, workplace conduct, safety, and company values.
• Support managers with HR guidance, documentation, and employee development resources.
• Encourage a culture of continuous learning, accountability, and professional growth.

Team Collaboration & Guest Experience

• Partner with department leaders to address staffing and employee matters that affect daily hotel operations.
• Communicate effectively with employees, managers, union representatives, and corporate HR.
• Approach challenges with professionalism, discretion, and a solutions-first mindset.
• Recognize that effective HR support contributes directly to employee satisfaction, operational success, and memorable guest experiences.

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred; equivalent experience may be considered.
• Two or more years of progressive HR experience, preferably in hospitality or a fast-paced, operational environment.
• Experience supporting a unionized workforce and working with collective bargaining agreements strongly preferred.
• Working knowledge of employee relations, HR administration, employment practices, and personnel documentation.
• Familiarity with Massachusetts employment requirements and applicable federal labor and employment laws.
• Experience with HRIS platforms, timekeeping systems, and Microsoft Office applications.
• Strong communication, organizational, interpersonal, and problem-solving skills.
• Ability to handle confidential information with discretion and professionalism.
• Ability to manage competing priorities, meet deadlines, and work collaboratively with employees and leaders at all levels.

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)
• Benefits eligibility and offerings are subject to plan terms and company policy.

Why Join Us

At Millennium Hotels & Resorts, you’re not just taking a job—you’re joining a team passionate about hospitality, growth, and creating memorable experiences.

Whether you’re behind the scenes or on the front line, your work makes an impact. If you’re ready to learn, grow, and be part of something meaningful, we’d love to meet you.