Operations Director Jobs in Alabama

Position Title: Director of Healthcare Operations

Reports To: Chief Healthcare Officer

Position Purposes: The Director of Healthcare Operations (DHO) is responsible for ensuring efficient, consistent, and patient-centered clinical operations at Five Horizons Health Services' Montgomery and Selma locations. This position provides operational leadership, staff supervision, and accountability to ensure both clinics function effectively and in alignment with FHHS's mission, values, and organizational standards.

The DHO is expected to maintain a visible and engaged leadership presence, establish and enforce clear expectations, address performance and workplace concerns promptly, and foster a culture of professionalism, respect, and accountability. Working closely with the Chief Healthcare Officer and other clinic leaders, the DHO proactively identifies challenges, implements solutions, and promotes effective communication, teamwork, and continuous operational improvement.

Essential Functions:

Clinical Operations Management

• Oversee daily clinical operations at the Montgomery and Selma clinics to ensure efficient, organized, and patient-centered service delivery.
• Monitor clinical workflows, staffing, scheduling, patient flow, and operational needs to identify and resolve barriers to care.
• Ensure clinics have the appropriate personnel, supplies, equipment, and resources necessary to support clinical services.
• Identify opportunities to improve operational efficiency, staff productivity, and patient experience.
• Ensure consistent implementation of organizational policies, procedures, and clinical workflows.

· Promote responsible use of organizational resources and collaborate with leadership on budgetary needs, operational expenditures, and resource allocation.

• Respond promptly to operational concerns and escalate matters requiring additional resources or senior leadership involvement.

· Maintain a consistent leadership presence at both clinic locations, including on-site visits to the Selma clinic at least once per month, with additional visits as operational needs require.

• Serve as the primary clinic-level contact for external medical vendors and coordinate with appropriate departments regarding equipment, supplies, facility needs, and service-related concerns.
• Support the implementation of new services, technologies, workflows, and operational initiatives in collaboration with the CHO and other organizational leaders.
• Identify opportunities to expand or improve services at assigned locations and assist the CHO with evaluating feasibility and coordinating implementation.

Staff Leadership, Accountability, and Organizational Culture

• Provide direct supervision, guidance, and support to assigned clinical staff and clinic leadership.
• Establish clear performance expectations and hold employees accountable for their responsibilities, professional conduct, and adherence to organizational policies.
• Maintain a visible, approachable leadership presence through regular interaction with staff and active engagement in daily clinic operations.
• Build trust and credibility through fairness, consistency, open communication, and follow-through while maintaining appropriate professional boundaries.
• Foster a respectful, collaborative, and patient-centered workplace culture aligned with FHHS's mission and values.
• Address performance concerns, workplace conflicts, and behaviors that negatively affect teamwork, morale, or patient care promptly, fairly, and consistently.
• Conduct performance evaluations, provide constructive feedback, and support employee development.
• Collaborate with Human Resources and senior leadership regarding staffing needs, employee relations, and corrective action when necessary.
• Promote employee engagement, retention, and accountability while supporting organizational changes and expectations.
• Establish a strong leadership presence through regular interaction with staff, visibility within the clinics, and active participation in daily operations.
• Encourage a sense of shared responsibility and teamwork across both clinic locations.
• Conduct regular individual meetings with direct reports and facilitate routine staff meetings to review clinic operations, communicate expectations, address concerns, and identify opportunities for improvement.
• Support the recruitment, onboarding, training, and retention of assigned clinical and support staff, ensuring employees have the resources and competencies necessary to perform their responsibilities.

Provider Coordination and Operational Collaboration

• Collaborate closely with the Director of Clinical Provider Services to ensure effective communication, coordination, and teamwork between providers, nursing staff, and other clinical personnel.
• Coordinate clinic staffing, patient flow, and operational resources to support provider schedules, clinical coverage, and continuity of patient care.
• Identify and address operational barriers affecting provider efficiency, clinical workflows, and patient access.
• Partner with the Director of Clinical Provider Services to resolve communication concerns, workflow challenges, and issues affecting collaboration between providers and clinical staff.
• Support the administrative needs of physician-NP collaborative practice arrangements, as appropriate, in coordination with the Director of Clinical Provider Services.
• Communicate provider-related concerns involving performance, clinical practice, or patient safety to the Director of Clinical Provider Services or appropriate clinical leadership.

Quality, Compliance, and Patient Care Standards

• Support adherence to organizational clinical policies, regulatory requirements, and applicable grant standards.
• Collaborate with quality, compliance, and clinical leadership teams to address identified concerns and implement corrective actions.
• Monitor operational indicators, including patient access, appointment availability, workflow efficiency, documentation completion, and other assigned performance measures.
• Ensure patient complaints, safety concerns, and operational incidents are addressed and reported through appropriate organizational channels.
• Support clinical quality improvement initiatives and promote consistency in patient care processes.
• Maintain an environment that protects patient confidentiality, dignity, and access to care.
• Coordinate clinic-level preparation for audits, inspections, and regulatory reviews in collaboration with Compliance, Quality, and other appropriate departments.
• Monitor assigned operational performance measures, identify trends or deficiencies, and communicate findings and improvement opportunities to the CHO and appropriate organizational leaders.

Organizational Collaboration and Community Partnerships

• Serve as the primary operational point of contact for the Montgomery and Selma clinics, maintaining regular communication with senior leadership regarding clinic performance, staffing, operational challenges, and emerging needs.
• Foster strong working relationships with FHHS departments, including Human Resources, Compliance, Quality, Finance, Facilities, Social Services, Prevention and Outreach, Research, and Patient Care Services, to support coordinated services and organizational goals.
• Promote effective communication, teamwork, and operational consistency across both clinics and throughout the organization.
• Communicate organizational updates, expectations, and process changes to clinic staff and participate in assigned leadership and operational meetings.
• Identify, develop, and strengthen community partnerships that advance FHHS's mission, expand access to care, and support organizational growth.
• Represent FHHS in community meetings, collaborative initiatives, and partnership discussions, as appropriate.
• Support the development and maintenance of Memoranda of Understanding (MOUs) and other formal partnerships in coordination with organizational leadership.

Evaluate existing partnerships for effectiveness and identify opportunities to strengthen relationships that provide meaningful value to FHHS and the communities served.

Qualifications:

• Bachelor's degree in nursing, healthcare administration, business administration, or a related healthcare field; equivalent relevant education and experience may be considered.

· Two years of relevant clinical operations experience preferred

· Two years of leadership role experience preferred

· Current Basic Life Support (BLS) certification (or ability to obtain)

· Proven experience in clinical and administrative leadership roles within a healthcare setting.

• Demonstrated experience supervising staff, managing employee performance, and overseeing daily healthcare operations.
• Strong understanding of clinical workflows, patient care coordination, and healthcare regulatory requirements.
• Excellent interpersonal, communication, organizational, and conflict-resolution skills.
• Ability to manage multiple locations, prioritize competing demands, and make sound operational decisions.
• Demonstrated ability to establish accountability, build effective teams, and lead through organizational change
• Knowledge of preventable diseases, transmission, and treatment
• Ability to treat patients in a compassionate, non-judgmental manner
• Ability to work with staff, patients, and family members from unique backgrounds
• Ability to work independently with minimal supervision as well as a part of a collaborative team
• Ability to prioritize and organize work assignments
• Ability to use computer programs/software including but not limited to EMR, Excel, and Word
• Excellent communication, organizational, and problem-solving skills
• Commitment to continuous learning and staying current with industry developments
• Ability and willingness to comply with all FHHS core policies and procedures
• Demonstrate attention to detail
• Ability to complete all tasks fully according to their specification
• Demonstrate organizational skills, self-accountability, and responsibility
• Ability to meet attendance requirements of regular and predictable attendance
• Ability to interact positively with co-workers, managers, supervisors, clients, and vendors to be a good representative of FHHS.

Additional Requirements:

• Attend all assigned meetings (virtual or in-person)
• Travel when necessary or as indicated by the supervising leader
• Assume additional responsibilities as assigned by leadership as per chain of command.

Physical Requirements

· Work is in-person and office-based.

· Occasional carrying, pushing, and pulling.

· Standing and/or sitting for extended periods of time

· Physical ability to participate in training sessions, presentations, and meetings.

Pay: From $95,000.00 per year

Work Location: In person