Operations Specialist Jobs in New Hampshire

Overview

We are growing our Trust Services Group and building a trust company subsidiary: a New Hampshire-chartered, non-depository directed trust company. We are looking for a Trust Operations Specialist / Treasury Analyst to own the daily movement, control and reconciliation of trust cash, and to help shape our processes and systems as we grow. Candidates at a senior specialist level are welcome.

What You'll Do:

Money movement and controls

• Process and release wires, ACH, check disbursements, and prepare and process expense payments, inter-account transfers and new investments, after verifying authority against the governing instrument and the written direction of the investment or distribution advisor.
• Perform independent review of all money movement and escalate anomalies or suspected fraud immediately.

Reconciliation and cash oversight

• Review and sign off on daily account reconciliations. Post, review and reconcile cash transactions in trust accounting platform, and resolve breaks and reconciling items against custodian and bank records, daily and monthly.
• Monitor and reconcile non-depository cash held at third-party custodians and banks. Confirm balances, titling and account structure agree to trust accounting platform records, and that trust cash is never commingled with company funds.
• Oversee cash sweep and money market elections, uninvested cash and overdraft exposure across custodians, and run daily cash, overdraft and uninvested-cash reports, escalating exceptions.
• Perform periodic reconciliation between Salesforce directions and trust accounting platform postings and keep the accounting system and CRM aligned on client and account records.

Trust accounting and administration

• Process principal and income allocations, fee billing and collection, and tax payments per trust-specific instructions.
• Support month-end close, client reporting and routine tax reporting, including extracts for third-party tax preparers.
• Support the set-up and maintenance of unique and alternative investments, and of custodian accounts and data feeds.

Onboarding, compliance and oversight

• Support the Operations Team with new account onboarding, including identification documents, paperwork, and required background and regulatory checks (OFAC, BSA/AML and KYC) per policy.
• Support custodian and bank due diligence, account openings and periodic reviews of the institutions holding trust cash.
• Prepare treasury, reconciliation and exception reporting for management, auditors and the NH Banking Department, and support exams and audits.

Required Qualifications:

• 2 to 5+ years in trust operations, treasury, custody, trust accounting or portfolio accounting. Directed or administrative trust experience preferred.
• Experience with FIS TMN Charlotte preferred, or a comparable trust accounting platform (e.g., Fiserv, Black Diamond, Orion) and willingness to be trained on Charlotte.
• Strong knowledge of wire, ACH and check controls and cash reconciliation.
• Advanced Excel and Microsoft Office skills, and comfort with custodian and bank portals.
• Clear written and verbal communication, good organization, attention to detail and the ability to juggle priorities.
• Comfort working independently and as part of a small team.
• Sound judgment about authority: you act only on proper direction, escalate or say "no" when a request is not properly directed, and leave to the advisor the discretion that belongs to the advisor.
• Bachelor's degree preferred, or equivalent experience. CTFA, CTP or similar is a plus.

Prefered qualifications:

• None of these are required. If you have some of them, great.
• Experience with alternative or non-traditional assets.
• Working knowledge of fiduciary accounting (principal vs. income) and directed-trust concepts.
• Working knowledge of Salesforce CRM for case and task tracking, account records and documentation.
• Exposure to a bank or trust company environment, audits or regulatory exams.
• Experience with a system conversion or migration.

Pay: $58,500.00 - $74,100.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Profit sharing
• Referral program
• Tuition reimbursement
• Vision insurance

Application Question(s):

• How many years of trust accounting experience do you have?

Work Location: In person