Operations Specialist Jobs in Texas

INTRODUCTION

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

WHY YOU'LL LOVE THIS JOB

* You’ll be at the heart of American Airlines’ Integrated Operations Center (IOC), serving as the first point of contact for critical security events and ensuring the safety of our global operations. This role offers the unique opportunity to make real-time decisions that protect passengers, employees, and assets while working in a fast-paced, dynamic environment that operates 24/7/365. If you thrive on solving complex problems, communicating clearly under pressure, and coordinating across multiple teams to keep the world’s largest airline running smoothly, this is the job for you.
* This role is a part of the Security Operations team within the Operations group.

* Monitor global security events and assess reported incidents to determine appropriate action, escalation, and response
* Serve as the first point of contact for all critical security events and coordinate response efforts across the company
* Provide real-time security guidance and recommendations to internal stakeholders during operational events
* Prepare and disseminate daily security briefs and incident notifications to maintain situational awareness
* Manage internal and external watch lists and inhibit passenger tickets as needed to mitigate risk
* Represent Corporate Security during emergency activations and interface with local, state, and federal agencies
* Build and maintain collaborative relationships with internal teams and external government stakeholders
* Operate in a 24/7/365 environment, requiring adaptability, critical thinking, and decisive action under pressure

MINIMUM QUALIFICATIONS

* High school diploma
* Fluent in English (Read, Write, Speak)
* Work experience in one or more of the following areas: Airport/Airline, Operations Center (such as GSOC), Security, Law Enforcement

PREFERRED QUALIFICATIONS

* Fluency in a second language
* Airline and/or operational security experience
* Experience with SABRE RES, DECS and/or QIK
* GSC certification
* Advanced degree and/or training, especially in emergency management or aviation
* Leadership/Supervisory experience

SKILLS, LICENSES & CERTIFICATIONS

* Ability to be decisive and calm in a demanding operational environment
* Ability to work any shift, including weekends and holidays
* Ability to exhibit leadership, professionalism, courtesy, and respect
* Skills in problem resolution
* Ability to appropriately plan and prioritize multiple responsibilities
* Ability to handle heavy call volume, email, and in-person requests at once
* Ability to work well in a small team environment with minimal supervision
* Ability to positively adapt to frequent change
* Ability to be self-motivated and willing to initiate an action plan related to security incidents
* Ability to self-manage attendance and performance
* Knowledge of native SABRE RES, DECS and/or QIK
* Knowledge of Sharepoint/Power BI
* Knowledge of Everbridge mass notification system
* Knowledge of Microsoft Office to include Word, Excel, Outlook, Teams, etc.

WHAT YOU'LL GET

Feel free to take advantage of all that American Airlines has to offer:
* Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
* Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
* Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

FEEL FREE TO BE YOURSELF AT AMERICAN

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.