Regional Operations Manager Jobs in District of Columbia
Regional Operations Manager jobs in District of Columbia are among the most active in the mid-Atlantic region, concentrated in federal contracting, professional services, healthcare administration, and nonprofit management. Most openings cluster in Washington DC proper, with additional activity in the surrounding Northern Virginia corridor and Maryland suburbs, where anchor employers like Leidos, Booz Allen Hamilton, and the American Red Cross consistently hire at the senior and director-adjacent level. The most in-demand specialties are government contract operations, multi-site facilities oversight, and program operations for mission-driven organizations. Scan the live roles below and apply to whichever ones fit.
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See related jobsJoin us as we empower the world to work out, creating healthier lives together.
At Life Fitness / Hammer Strength, we believe fitness equipment should do more than support a workout—it should inspire people to live healthier, more active lives. Our commitment to quality extends beyond our products. The delivery and installation experience is a critical part of the customer journey, and we're looking for a data-driven, customer-focused leader to help ensure that experience consistently meets the high standards our customers expect.
As our Regional Delivery & Installation Operations Lead, you will play a pivotal role in elevating the customer experience by driving operational excellence across delivery and installation activities throughout the East Coast region. Serving as a key link between data, operational performance, field execution, and customer experience, you will leverage insights, collaboration, and continuous improvement practices to strengthen partner performance, enhance training programs, improve quality outcomes, and help customers get the most from their investment in Life Fitness and Hammer Strength solutions.
This is a remote role based on the East Coast, supporting delivery and installation operations throughout the region. Extensive travel is required to support audits, training, customer installations, and operational improvement initiatives. #LI-REMOTE
As our Regional Delivery & Installation Operations Lead, you will:
Delivery & Installation Performance
- Serve as the Delivery & Installation audit champion, providing guidance, consolidating audit results, and partnering with Life Fitness installation partners to plan, conduct, and report audits.
- Collect, analyze, and report monthly Delivery & Installation KPIs.
- Partner with the D&I team to identify root causes and develop corrective actions to improve operational performance.
- Analyze M1 quality reports related to delivery and installation activities and work with the D&I team to identify root causes, implement corrective actions, and provide targeted training as needed.
- Monitor and communicate the Life Fitness partner scorecard, using data to identify performance gaps and opportunities for improvement.
- Lead initiatives designed to improve the overall customer delivery and installation experience.
Customer Experience & Continuous Improvement
- Facilitate monthly meetings with Life Fitness installation partners focused on Net Promoter Score (NPS) performance, trends, and improvement opportunities.
- Use operational data and customer feedback to identify opportunities to improve service quality and customer satisfaction.
- Develop and contribute to Delivery & Installation standard operating procedures (SOPs) that improve consistency, efficiency, and quality.
- Utilize LifeTrac and other available systems and tools to support D&I continuous improvement initiatives.
- Support digital customer experience initiatives, including Project Pinnacle, TechSee, and future connected-service initiatives.
Training & Field Support
- Coordinate Life Fitness installation partner training activities, including communication of training topics, required participation, and training facility scheduling.
- Own and facilitate ALM training requirements for Life Fitness installation partners.
- Monitor ALM training utilization and completion and provide ongoing compliance reporting.
- Provide hands-on coaching and technical support to field installation teams as needed.
- Lead field audits and provide technical expertise to support delivery and installation quality.
Strategic & Cross-Functional Support
- Collaborate with the D&I team in evaluating potential third-party logistics (3PL) providers and their ability to meet Life Fitness customer experience, quality, and operational requirements.
- Support the D&I team through multiple Request for Proposal (RFP) initiatives.
- Partner cross-functionally with Order Management, Service, Quality, Program Management, Engineering, Sales, and other teams to resolve issues and improve processes.
- Lead or support D&I projects as a subject matter expert and project leader.
- Provide data, analysis, and recommendations to support regional and global D&I initiatives.
- Take on additional responsibilities and special projects as assigned.
What Life Fitness / Hammer Strength is looking for in our Regional Delivery & Installation Operations Lead:
5+ years of experience in delivery and installation operations, field service, operational performance management/KPIs, or working with Life Fitness / Hammer Strength installation/service partners.
- Strong analytical skills with the ability to translate data into actionable recommendations.
- Demonstrated experience managing KPIs, metrics, and performance improvement initiatives.
- Exceptional attention to detail and strong organizational skills.
- Proven decision-making and problem-solving abilities.
- Ability to manage multiple priorities effectively in a fast-paced environment.
- Excellent written and verbal communication skills.
- Strong collaboration and teamwork skills with the ability to build effective relationships across multiple functions and organizational levels.
- Demonstrated ability to coach, train, and support field teams.
- Hands-on delivery and/or installation experience strongly preferred.
- Strong customer-service mindset with a focus on quality and customer experience.
- Experience working with external partners, contractors, or 3PL providers preferred.
- Willingness to travel up to 75%, including travel to customer locations, installation sites, Life Fitness facilities, partner locations, audits, training sessions, and other business locations as needed.
Preferred Technology Experience:
Oracle
- Oracle Business Intelligence (OBI) including report creation
- LifeTrac
- Power BI
- ALM
- Knowledge Base platforms
- Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint, and Teams)
Why Join Life Fitness?
At Life Fitness / Hammer Strength, you'll have the opportunity to directly influence a critical part of the customer journey by working cross-functionally to improve service quality, strengthen partnerships, drive operational excellence, and help deliver the world-class workout experiences. By combining analytical expertise, customer focus, and operational leadership, you'll make a meaningful impact on both business performance and customer satisfaction while helping inspire healthier lives around the world.
At Life Fitness / Hammer Strength, we think customer first, play as one team, and raise the bar on fitness innovation—in the gym and in every corner of our facilities. We persevere and get it done, with a clear purpose to inspire each other to live healthier lives. If you’re ready to bring out the best in people while powering the future of fitness manufacturing, we invite you to apply.
Want to take the next step in your career? Life Fitness / Hammer Strength takes pride in our talented employees and believes in providing opportunities for further growth and advancement. We encourage you to test your strengths, push your limits, and unleash your potential. If you feel the position is right for you, we invite you to apply. We’ll work with you closely to support you throughout the hiring process. If your CV/ resume shows that your skills and experience have synergy with the job description, then we’ll hop on a call to get to know you and your experience and discuss the position in more detail. If it’s not the right opportunity this time, we’ll always let you know.
Life Fitness / Hammer Strength offers a comprehensive package of benefits for full-time team members, including, but not limited to: a 401(k) savings plan with 4% employer match; medical, dental and vision insurance, parental, medical and military leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, paid vacation days beginning at 13 days annually, paid sick leave as provided under state and local paid sick leave laws, company paid short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance, hospital indemnity; identity protection, legal services, adoption assistance, tuition assistance, commuter benefits, employee discounts, and an employee assistance program that includes free counseling sessions. Employees also have access to our state-of-the-art on-site fitness center featuring industry-leading Life Fitness and Hammer Strength equipment, making it easy to support health and wellness before, during, or after the workday. Eligibility for benefits is governed by the applicable plan documents and policies.
Life Fitness / Hammer Strength is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. Life Fitness / Hammer Strength complies with all applicable federal, state, and local laws regarding employment, recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.
There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that Life Fitness/Hammer Strength will never ask for your financial information at any part of the interview process, including the post-offer stage, and will only correspond through “@lifefitness.com” or "@indoorcycling.com" domain email addresses or “lifefitness@myworkday.com” for U.S. opportunities.
Life Fitness/Hammer Strength does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors.
Join us as we empower the world to work out, creating healthier lives together.
At Life Fitness / Hammer Strength, we believe fitness equipment should do more than support a workout—it should inspire people to live healthier, more active lives. Our commitment to quality extends beyond our products. The delivery and installation experience is a critical part of the customer journey, and we're looking for a data-driven, customer-focused leader to help ensure that experience consistently meets the high standards our customers expect.
As our Regional Delivery & Installation Operations Lead, you will play a pivotal role in elevating the customer experience by driving operational excellence across delivery and installation activities throughout the East Coast region. Serving as a key link between data, operational performance, field execution, and customer experience, you will leverage insights, collaboration, and continuous improvement practices to strengthen partner performance, enhance training programs, improve quality outcomes, and help customers get the most from their investment in Life Fitness and Hammer Strength solutions.
This is a remote role based on the East Coast, supporting delivery and installation operations throughout the region. Extensive travel is required to support audits, training, customer installations, and operational improvement initiatives. #LI-REMOTE
As our Regional Delivery & Installation Operations Lead, you will:
Delivery & Installation Performance
- Serve as the Delivery & Installation audit champion, providing guidance, consolidating audit results, and partnering with Life Fitness installation partners to plan, conduct, and report audits.
- Collect, analyze, and report monthly Delivery & Installation KPIs.
- Partner with the D&I team to identify root causes and develop corrective actions to improve operational performance.
- Analyze M1 quality reports related to delivery and installation activities and work with the D&I team to identify root causes, implement corrective actions, and provide targeted training as needed.
- Monitor and communicate the Life Fitness partner scorecard, using data to identify performance gaps and opportunities for improvement.
- Lead initiatives designed to improve the overall customer delivery and installation experience.
Customer Experience & Continuous Improvement
- Facilitate monthly meetings with Life Fitness installation partners focused on Net Promoter Score (NPS) performance, trends, and improvement opportunities.
- Use operational data and customer feedback to identify opportunities to improve service quality and customer satisfaction.
- Develop and contribute to Delivery & Installation standard operating procedures (SOPs) that improve consistency, efficiency, and quality.
- Utilize LifeTrac and other available systems and tools to support D&I continuous improvement initiatives.
- Support digital customer experience initiatives, including Project Pinnacle, TechSee, and future connected-service initiatives.
Training & Field Support
- Coordinate Life Fitness installation partner training activities, including communication of training topics, required participation, and training facility scheduling.
- Own and facilitate ALM training requirements for Life Fitness installation partners.
- Monitor ALM training utilization and completion and provide ongoing compliance reporting.
- Provide hands-on coaching and technical support to field installation teams as needed.
- Lead field audits and provide technical expertise to support delivery and installation quality.
Strategic & Cross-Functional Support
- Collaborate with the D&I team in evaluating potential third-party logistics (3PL) providers and their ability to meet Life Fitness customer experience, quality, and operational requirements.
- Support the D&I team through multiple Request for Proposal (RFP) initiatives.
- Partner cross-functionally with Order Management, Service, Quality, Program Management, Engineering, Sales, and other teams to resolve issues and improve processes.
- Lead or support D&I projects as a subject matter expert and project leader.
- Provide data, analysis, and recommendations to support regional and global D&I initiatives.
- Take on additional responsibilities and special projects as assigned.
What Life Fitness / Hammer Strength is looking for in our Regional Delivery & Installation Operations Lead:
5+ years of experience in delivery and installation operations, field service, operational performance management/KPIs, or working with Life Fitness / Hammer Strength installation/service partners.
- Strong analytical skills with the ability to translate data into actionable recommendations.
- Demonstrated experience managing KPIs, metrics, and performance improvement initiatives.
- Exceptional attention to detail and strong organizational skills.
- Proven decision-making and problem-solving abilities.
- Ability to manage multiple priorities effectively in a fast-paced environment.
- Excellent written and verbal communication skills.
- Strong collaboration and teamwork skills with the ability to build effective relationships across multiple functions and organizational levels.
- Demonstrated ability to coach, train, and support field teams.
- Hands-on delivery and/or installation experience strongly preferred.
- Strong customer-service mindset with a focus on quality and customer experience.
- Experience working with external partners, contractors, or 3PL providers preferred.
- Willingness to travel up to 75%, including travel to customer locations, installation sites, Life Fitness facilities, partner locations, audits, training sessions, and other business locations as needed.
Preferred Technology Experience:
Oracle
- Oracle Business Intelligence (OBI) including report creation
- LifeTrac
- Power BI
- ALM
- Knowledge Base platforms
- Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint, and Teams)
Why Join Life Fitness?
At Life Fitness / Hammer Strength, you'll have the opportunity to directly influence a critical part of the customer journey by working cross-functionally to improve service quality, strengthen partnerships, drive operational excellence, and help deliver the world-class workout experiences. By combining analytical expertise, customer focus, and operational leadership, you'll make a meaningful impact on both business performance and customer satisfaction while helping inspire healthier lives around the world.
At Life Fitness / Hammer Strength, we think customer first, play as one team, and raise the bar on fitness innovation—in the gym and in every corner of our facilities. We persevere and get it done, with a clear purpose to inspire each other to live healthier lives. If you’re ready to bring out the best in people while powering the future of fitness manufacturing, we invite you to apply.
Want to take the next step in your career? Life Fitness / Hammer Strength takes pride in our talented employees and believes in providing opportunities for further growth and advancement. We encourage you to test your strengths, push your limits, and unleash your potential. If you feel the position is right for you, we invite you to apply. We’ll work with you closely to support you throughout the hiring process. If your CV/ resume shows that your skills and experience have synergy with the job description, then we’ll hop on a call to get to know you and your experience and discuss the position in more detail. If it’s not the right opportunity this time, we’ll always let you know.
Life Fitness / Hammer Strength offers a comprehensive package of benefits for full-time team members, including, but not limited to: a 401(k) savings plan with 4% employer match; medical, dental and vision insurance, parental, medical and military leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, paid vacation days beginning at 13 days annually, paid sick leave as provided under state and local paid sick leave laws, company paid short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance, hospital indemnity; identity protection, legal services, adoption assistance, tuition assistance, commuter benefits, employee discounts, and an employee assistance program that includes free counseling sessions. Employees also have access to our state-of-the-art on-site fitness center featuring industry-leading Life Fitness and Hammer Strength equipment, making it easy to support health and wellness before, during, or after the workday. Eligibility for benefits is governed by the applicable plan documents and policies.
Life Fitness / Hammer Strength is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. Life Fitness / Hammer Strength complies with all applicable federal, state, and local laws regarding employment, recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.
There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that Life Fitness/Hammer Strength will never ask for your financial information at any part of the interview process, including the post-offer stage, and will only correspond through “@lifefitness.com” or "@indoorcycling.com" domain email addresses or “lifefitness@myworkday.com” for U.S. opportunities.
Life Fitness/Hammer Strength does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors.
See All 5 Regional Operations Manager Jobs in District of Columbia
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Find JobsRegional Operations Manager Jobs by City in District of Columbia
Where District of Columbia roles are concentrated, by current openings.
Regional Operations Manager Job Market in District of Columbia
A snapshot from current District of Columbia openings, updated as new roles post.
Who's Hiring
What District of Columbia Employers Look For
The qualifications that appear most often in regional operations manager jobs across District of Columbia.
- Bachelor's degree in business administration, operations management, or a related field required
- Five or more years of progressively responsible operations management experience in relevant industry
- Demonstrated experience overseeing multi-site or multi-function teams in a complex organization
- Proficiency with enterprise resource planning or operations management software platforms
- Strong knowledge of federal contracting compliance, budget oversight, and performance reporting
- PMP, Lean Six Sigma, or similar process improvement certification preferred by most DC employers
Regional Operations Manager Jobs in District of Columbia: Frequently Asked Questions
How do you become a regional operations manager in District of Columbia?
Most regional operations manager roles in District of Columbia require a bachelor's degree in business, operations, or a related field, followed by several years of progressively senior management experience. There is no District of Columbia-issued license for this role, but employers in the federal contracting sector frequently require candidates to hold or be eligible for a security clearance through the appropriate federal adjudicating authority. A PMP certification or Lean Six Sigma credential adds a competitive edge with DC-area government contractors and large nonprofits.
How much do regional operations managers make in District of Columbia?
Regional operations managers in District of Columbia earn a median of about $168,000 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $88,590 for the lowest 10% to over $312,070 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire regional operations managers in District of Columbia?
Employers hiring regional operations managers in District of Columbia right now include WinnCompanies, Oppenheimer Holdings, and Life Fitness / Hammer Strength, based on current listings on Migrate Mate as of September 2026. The District of Columbia market skews heavily toward federal contractors, large associations, and healthcare systems, meaning many of the most consistent openings come from organizations tied to government program delivery or policy implementation.
Which District of Columbia cities have the most regional operations manager jobs?
The cities with the most regional operations manager openings in District of Columbia are Washington. Washington DC itself drives the largest share of demand because of its dense concentration of federal agencies, contractors, and major nonprofits, while adjacent hubs reflect the overflow of large employers whose regional footprints extend into the broader National Capital Area.
Are there remote regional operations manager jobs in District of Columbia?
Yes, but they are less common than in purely analytical roles because regional operations managers typically oversee on-site staff and physical operations across multiple locations. About 100% of regional operations manager openings tied to District of Columbia are remote or hybrid as of September 2026. The portions most likely to go remote are reporting, strategic planning, and vendor coordination responsibilities rather than direct facilities or team oversight.
How can I get hired as a regional operations manager in District of Columbia with little or no experience?
The most realistic entry path is to start in an operations coordinator, project coordinator, or program analyst role at one of DC's large federal contractors or major nonprofits, then build toward a management title from within. Organizations like Booz Allen Hamilton, the American Red Cross, and large hospital systems in the area run associate and rotational programs that place high-potential candidates into operations tracks. Earning a PMP or completing a Lean Six Sigma Green Belt course while in a coordinator role signals readiness for management and is recognized by most DC-area hiring managers.
Where can I find and apply to regional operations manager jobs in District of Columbia?
You can find and apply to regional operations manager jobs in District of Columbia on Migrate Mate, which lists current openings in the area. Search the available roles, find the ones that match your experience and target industry, and apply directly to each one that fits.
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