Sales Manager Jobs in Connecticut

Company Overview

Established in 1847, National Iron Bank is New England’s oldest private bank. With our strategically placed branches throughout Litchfield County, we can meet the financial needs of consumer and commercial clients in the northwest corner of Connecticut and beyond.

National Iron Bank strives to be the market’s most trusted and sought after bank, helping consumers and businesses achieve their evolving financial goals while providing the highest level of customer service.

Job Summary

Lead a Team. Grow Relationships. Make an Impact.

We are seeking an energetic, sales-driven Branch Sales Manager to lead branch operations, develop employees, build customer relationships, and drive business growth. This position is responsible for the overall success of the branch, including sales performance, customer service excellence, staff development, operational oversight, and compliance with banking regulations.

The ideal candidate is a leader who enjoys coaching others, building relationships, and creating a high-performing sales culture while ensuring an exceptional customer experience.

The Branch Sales Manager directs all branch activities and teller operations while promoting quality customer service, operational efficiency, and profitable growth. This individual leads and motivates branch employees to achieve sales and service goals, ensuring the branch becomes the customer's primary source for financial products and services.

Key Responsibilities

Leadership & Team Development

• Lead, coach, and develop a motivate high-performing branch team.
• Foster a positive, customer-focused culture that emphasizes accountability, collaboration, and professional growth.
• Conduct regular performance discussions, coaching sessions, and employee development planning.
• Ensure adequate staffing and scheduling to support business needs.

Business Development & Sales

• Drive branch growth through new account acquisition, referrals, and relationship expansion.
• Identify opportunities for deposit growth, consumer lending, and cross-selling bank products and services.
• Conduct outbound sales and follow-up calls to customers and prospects.
• Develop and implement branch-level marketing and business development initiatives.
• Encourage and support staff in generating referrals and uncovering customer needs.
• Participate in community organizations, networking events, and local business activities to increase branch visibility.

Customer Experience

· Lead by example in delivering exceptional service to every customer.

· Open new accounts, onboard new customers, and strengthen existing relationships.

· Assist customers with product selection, loan inquiries, and financial solutions.

· Resolve customer issues professionally and efficiently.

· Retain customer relationships whenever possible through proactive problem-solving and service recovery.

Operations & Compliance

· Oversee branch opening and closing procedures.

· Oversee daily branch operations and ensure compliance with all bank policies and procedures.

· Ensure accurate processing of transactions, reports, and operational activities.

· Monitor branch security, cash controls, and adherence to established risk management practices.

· Review overdrafts and make sound decisions within established authority limits.

· Maintain branch audit readiness and support successful examination outcomes.

· Ensure Branch Secrecy Act (BSA), Anti-Money Laundering (AML), and all regulatory requirements are followed.

Community Engagement

• Represent the bank within the local community.
• Participate in civic, business, and community organizations to enhance the bank's visibility and strengthen referral networks.
• Serve as a trusted financial resource for local individuals and businesses.

Qualifications

Required

• Work on Saturdays.
• High school diploma or equivalent.
• Minimum of 3 years of banking, financial services, or retail sales management experience.
• Demonstrated success leading a sales-focused team.
• Experience developing customer relationships and generating new business opportunities.
• Strong knowledge of deposit products, consumer lending, and branch operations.
• Excellent communication, coaching, and problem-solving skills.
• Proficiency with Microsoft Office and banking technology platforms.
• Valid driver's license and reliable transportation.

Preferred

• Bachelor's degree in Business, Finance, Management, or related field.
• Experience serving consumers and small business customers.
• Notary Public certification.

Physical Requirements

• Ability to communicate effectively with customers and employees in person and by telephone.
• Ability to move throughout the branch and occasionally visit business customers or community events.
• Ability to lift and carry up to 25 pounds on occasion.

Benefits

We offer a comprehensive benefits package designed to support your personal and professional well-being, including:

• Competitive salary and incentive compensation program
• Medical
• Health Savings Account
• 401(k) retirement plan with employer contribution
• Paid vacation, holidays, and sick time
• Life and disability insurance
• Professional development and training opportunities

Why Join Us?

We believe community banking is built on relationships. Our employees are empowered to make decisions, support local businesses, and positively impact the communities we serve. If you are a results-driven leader who enjoys developing people, growing business, and making a difference, we encourage you to apply.

Pay: $62,000.00 - $70,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Life insurance
• Paid time off

Work Location: In person