Team Manager Jobs in New York
Team Manager jobs in New York are consistently active, with strong demand in finance, retail, healthcare, and technology across a range of levels from front-line supervisors through senior operations managers. The heaviest hiring concentrates in New York City, Buffalo, and Albany, where large employers like JPMorgan Chase, Amazon, and New York-Presbyterian Hospital have long-standing footprints. The most in-demand specialties include customer operations, retail floor management, and project-based team leadership in financial services and logistics. Find a role that fits below and apply directly.
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Showing 5 of 17+ Team Manager jobs
đź“Ł Role Summary
We’re hiring a Customer Support Team Manager to lead and scale our Support function while ensuring an exceptional customer experience. You’ll build systems and rhythms that improve execution and quality, translate company goals into clear team priorities, and own daily support operations. You’ll recruit, coach, and develop a high-performing team while rolling up your sleeves when needed. As a cross-functional partner to Product, Engineering, and Customer Success, you’ll remove blockers and keep the team aligned. This role is ideal for a metrics-driven, decisive, pragmatic operator who thrives in ambiguity, brings structure to chaos, and balances near-term execution with long-term scalability.
⚡ What You'll Do
- Own daily support operations: manage queues, SLAs, triage, and escalations.
- Build and maintain scalable systems and rhythms that drive measurable improvements in core support metrics (call answer rate, first response time, task backlog).
- Report on core metrics regularly (daily/weekly/monthly) to team and other stakeholders, reflecting on and sharing drivers and active efforts to improve metrics.
- Lead strategic team planning and reviews: plan and run quarterly planning, retrospectives, and weekly cadences.
- Recruit, coach, and develop team members, setting a high-performance bar with clear, actionable feedback.
- Collaborate cross-functionally with Product, Engineering, Operations, Sales, and Customer Success to resolve issues and remove blockers.
- Model hands-on leadership by jumping into support tasks when needed to set the standard.
🎯 What We’re Looking For
- 8+ years of customer support leadership, including at least 2+ years of direct people management (hiring, coaching, performance management, exits).
- Experience building a team at a fast growing, ever-changing startup environment.
- Hands-on ownership of daily support operations (queue health, SLA adherence, triage, escalations).
- Ability to set up lightweight metrics tracking (CSAT, first-response time, backlog) and deliver measurable improvements.
- Strong operator who can set priorities, run planning/review cadences, and act decisively in a lean, fast-changing environment.
- Comfortable jumping into the queue when needed to model standards and support the team.
- Experience collaborating cross-functionally with Product, Engineering, and Customer Success to resolve issues and remove blockers.
- Exposure to technical troubleshooting (domains, DNS) and advanced CX tools (Zendesk/Intercom automation, QA frameworks, macros at scale).
- Background in process design and scaling (SOPs, onboarding playbooks, or leading through rapid growth).
🤗 Who You Are
- A metrics-driven leader who develops team members through clear feedback, coaching, and high standards.
- A hands-on operator who thrives in ambiguity and brings structure as the team scales.
- Decisive and pragmatic, with a strong bias for action in fast-changing environments.
- A collaborative partner who works transparently across Product, Engineering, and Customer Success.
- Driven to deliver excellent customer experiences and to build a support org that contributes to long-term success.
đź“… Hiring Process
- Recruiter Screen
- Cross-Functional Screen
- Hiring Manager Screen
- Onsite
- CoFounder Screen
🙌 What We Offer
- $110k-$140k + equity
- Full Medical, Dental, and Vision Health Coverage
- Computer and workspace enhancements
- 401(k) plan (non-matching)
- Unlimited vacation, 9 company holidays including election day, and 1 personal volunteer day a year
- Opportunity to take on significant responsibility and ownership in scaling a product that can change the lives of home service pros
- Company-paid Wellhub membership for fitness and wellness
- Dinner covered with Uber Eats + a stocked kitchen to keep you fueled.
🤝 Our Values
- No Bullsh*t: We create meaningful results for our customers and drive growth for our team—ensuring progress and impact are felt every day. Our focus, both internally and externally, is on delivering genuine value rather than superficial solutions or benefits without purpose.
- Think Big, Learn Fast: We move quickly, acting on data to uncover insights and solutions. We embrace risks, knowing every experiment fuels growth—even when it doesn’t go as planned.
- One Team, One Dream: We tackle challenges together with creativity, and an open mind—always seeking solutions and embracing fresh ideas to win as a team.
- Empower Every Voice: We welcome diverse perspectives and bold ideas, creating space for authenticity and respect—because great ideas come from everywhere.
- Be an Owner: We take responsibility for outcomes, act in the company’s best interest, and treat every dollar as our own. We move with urgency, think long-term, and take pride in driving impact.
- Boom!: We take time to celebrate each other’s achievements, big and small—at work and in life—because shared success fuels lasting momentum. And we end all team meetings in a “Boom!”
🏠About Topline Pro
We're building an AI-powered Shopify for service businesses. We help service pros (e.g., roofers, landscapers, painters, cleaners) acquire direct business, fast. Up and running within minutes using Gen AI, our digital storefront products help pros get discovered, trusted, and booked repeatedly. Topline Pro was co-founded by Nick Ornitz (CEO) and Shannon Kay (COO), with an excellent team of 120+ rockstars and plans to expand further in 2026. We serve thousands of local service businesses and were named one of the top 50 Tech Companies building for SMBs in 2023 and 2024. We're YC-backed and well-funded, with several years of runway, and we've experienced rapid growth over the past year. We're in a phenomenal position to scale, with the financial foundation, product-market fit, and momentum to go big. You'll be joining at an inflection point, where the groundwork is laid, and the path to massive impact is clear. We believe "great candidates" do not come about simply from a check mark next to past experience. We believe in hiring people, not just skills. Even if you do not check every box but find excitement at the prospect of working with us in this capacity, please apply. Topline Pro is committed to building an inclusive workplace and assembling a team from diverse backgrounds. We ensure that individuals with disabilities receive reasonable accommodation throughout the application and interview process. We strongly encourage applications from underrepresented candidates and those from nontraditional backgrounds.
đź“Ł Role Summary
We’re hiring a Customer Support Team Manager to lead and scale our Support function while ensuring an exceptional customer experience. You’ll build systems and rhythms that improve execution and quality, translate company goals into clear team priorities, and own daily support operations. You’ll recruit, coach, and develop a high-performing team while rolling up your sleeves when needed. As a cross-functional partner to Product, Engineering, and Customer Success, you’ll remove blockers and keep the team aligned. This role is ideal for a metrics-driven, decisive, pragmatic operator who thrives in ambiguity, brings structure to chaos, and balances near-term execution with long-term scalability.
⚡ What You'll Do
- Own daily support operations: manage queues, SLAs, triage, and escalations.
- Build and maintain scalable systems and rhythms that drive measurable improvements in core support metrics (call answer rate, first response time, task backlog).
- Report on core metrics regularly (daily/weekly/monthly) to team and other stakeholders, reflecting on and sharing drivers and active efforts to improve metrics.
- Lead strategic team planning and reviews: plan and run quarterly planning, retrospectives, and weekly cadences.
- Recruit, coach, and develop team members, setting a high-performance bar with clear, actionable feedback.
- Collaborate cross-functionally with Product, Engineering, Operations, Sales, and Customer Success to resolve issues and remove blockers.
- Model hands-on leadership by jumping into support tasks when needed to set the standard.
🎯 What We’re Looking For
- 8+ years of customer support leadership, including at least 2+ years of direct people management (hiring, coaching, performance management, exits).
- Experience building a team at a fast growing, ever-changing startup environment.
- Hands-on ownership of daily support operations (queue health, SLA adherence, triage, escalations).
- Ability to set up lightweight metrics tracking (CSAT, first-response time, backlog) and deliver measurable improvements.
- Strong operator who can set priorities, run planning/review cadences, and act decisively in a lean, fast-changing environment.
- Comfortable jumping into the queue when needed to model standards and support the team.
- Experience collaborating cross-functionally with Product, Engineering, and Customer Success to resolve issues and remove blockers.
- Exposure to technical troubleshooting (domains, DNS) and advanced CX tools (Zendesk/Intercom automation, QA frameworks, macros at scale).
- Background in process design and scaling (SOPs, onboarding playbooks, or leading through rapid growth).
🤗 Who You Are
- A metrics-driven leader who develops team members through clear feedback, coaching, and high standards.
- A hands-on operator who thrives in ambiguity and brings structure as the team scales.
- Decisive and pragmatic, with a strong bias for action in fast-changing environments.
- A collaborative partner who works transparently across Product, Engineering, and Customer Success.
- Driven to deliver excellent customer experiences and to build a support org that contributes to long-term success.
đź“… Hiring Process
- Recruiter Screen
- Cross-Functional Screen
- Hiring Manager Screen
- Onsite
- CoFounder Screen
🙌 What We Offer
- $110k-$140k + equity
- Full Medical, Dental, and Vision Health Coverage
- Computer and workspace enhancements
- 401(k) plan (non-matching)
- Unlimited vacation, 9 company holidays including election day, and 1 personal volunteer day a year
- Opportunity to take on significant responsibility and ownership in scaling a product that can change the lives of home service pros
- Company-paid Wellhub membership for fitness and wellness
- Dinner covered with Uber Eats + a stocked kitchen to keep you fueled.
🤝 Our Values
- No Bullsh*t: We create meaningful results for our customers and drive growth for our team—ensuring progress and impact are felt every day. Our focus, both internally and externally, is on delivering genuine value rather than superficial solutions or benefits without purpose.
- Think Big, Learn Fast: We move quickly, acting on data to uncover insights and solutions. We embrace risks, knowing every experiment fuels growth—even when it doesn’t go as planned.
- One Team, One Dream: We tackle challenges together with creativity, and an open mind—always seeking solutions and embracing fresh ideas to win as a team.
- Empower Every Voice: We welcome diverse perspectives and bold ideas, creating space for authenticity and respect—because great ideas come from everywhere.
- Be an Owner: We take responsibility for outcomes, act in the company’s best interest, and treat every dollar as our own. We move with urgency, think long-term, and take pride in driving impact.
- Boom!: We take time to celebrate each other’s achievements, big and small—at work and in life—because shared success fuels lasting momentum. And we end all team meetings in a “Boom!”
🏠About Topline Pro
We're building an AI-powered Shopify for service businesses. We help service pros (e.g., roofers, landscapers, painters, cleaners) acquire direct business, fast. Up and running within minutes using Gen AI, our digital storefront products help pros get discovered, trusted, and booked repeatedly. Topline Pro was co-founded by Nick Ornitz (CEO) and Shannon Kay (COO), with an excellent team of 120+ rockstars and plans to expand further in 2026. We serve thousands of local service businesses and were named one of the top 50 Tech Companies building for SMBs in 2023 and 2024. We're YC-backed and well-funded, with several years of runway, and we've experienced rapid growth over the past year. We're in a phenomenal position to scale, with the financial foundation, product-market fit, and momentum to go big. You'll be joining at an inflection point, where the groundwork is laid, and the path to massive impact is clear. We believe "great candidates" do not come about simply from a check mark next to past experience. We believe in hiring people, not just skills. Even if you do not check every box but find excitement at the prospect of working with us in this capacity, please apply. Topline Pro is committed to building an inclusive workplace and assembling a team from diverse backgrounds. We ensure that individuals with disabilities receive reasonable accommodation throughout the application and interview process. We strongly encourage applications from underrepresented candidates and those from nontraditional backgrounds.
See All 17 Team Manager Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find Team Manager JobsTeam Manager Jobs by City in New York
Where New York roles are concentrated, by current openings.
Team Manager Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- Panera Bread3
- Web Team Associates3
- Catholic Health1
- Citrin Cooperman Advisors1
- Indeed1
Top Industries Hiring
- Consulting & Professional Services3
- Food & Beverage3
- Technology & Software3
- Healthcare & Medical Services2
- Hospitality & Tourism2
What New York Employers Look For
The qualifications that appear most often in team manager jobs across New York.
- Bachelor's degree in business administration, management, or a closely related field preferred
- Proven experience leading and developing a team of five or more direct reports
- Strong familiarity with workforce scheduling, performance reviews, and KPI tracking
- Experience with New York labor law compliance, including overtime rules and paid leave requirements
- Proficiency in project management or workforce software such as Workday, SAP, or equivalent platforms
- Excellent written and verbal communication skills for cross-functional stakeholder coordination
Team Manager Jobs in New York: Frequently Asked Questions
How do you become a team manager in New York?
Most team manager roles in New York do not require a state-issued license, but employers consistently expect a bachelor's degree in business, management, or a related field alongside demonstrated supervisory experience. Candidates who advance quickly often start in coordinator or lead roles within large New York organizations, build familiarity with New York labor law and scheduling requirements, and pursue credentials like the Project Management Professional certification to strengthen their applications.
How much do team managers make in New York?
Team managers in New York earn a median of about $130,860 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $62,340 for the lowest 10% to over $336,070 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire team managers in New York?
Employers hiring team managers in New York right now include Panera Bread, Web Team Associates, and Catholic Health, based on current listings on Migrate Mate as of June 2026. New York's concentration of financial institutions, major healthcare networks, and large retail and logistics operations means openings appear across a wide range of industries and company sizes throughout the state.
Which New York cities have the most team manager jobs?
New York, Buffalo, and Brooklyn have the most team manager openings in New York. New York City dominates because it hosts the headquarters of major banks, insurers, and retail chains that need large supervisory workforces, while Buffalo and Albany generate steady demand through regional healthcare systems, state government operations, and distribution centers that require on-site team leadership.
Are there remote team manager jobs in New York?
Yes, but they are less common than fully on-site roles, since team managers are typically expected to be present to coach staff, run shift handoffs, and handle in-person escalations. About 12% of team manager openings tied to New York are remote or hybrid as of June 2026. The sub-areas most likely to offer remote flexibility include digital operations, customer success management, and project-based roles within technology or financial services firms.
How can I get hired as a team manager in New York with little or no experience?
The most realistic entry path is moving into a team lead or senior associate role within a large New York employer and building supervisory experience from within. Major retailers, healthcare networks, and logistics companies across New York City and the surrounding metro regularly promote internally or hire associates into shift-lead positions that develop the skills needed to step into a formal management title. Completing a recognized management certification strengthens applications when direct experience is limited.
Where can I find and apply to team manager jobs in New York?
You can find and apply to team manager jobs in New York on Migrate Mate, which lists current openings from employers actively hiring across the state. Search the listings, find the roles that match your background and preferences, and apply directly to the ones that fit.
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