Team Manager Jobs in New York
Team Manager jobs in New York are concentrated in New York City, Buffalo, and Albany, where employers like JPMorgan Chase, Amazon, and NewYork-Presbyterian Hospital maintain large operations and hire team managers across retail, financial services, and healthcare. Demand is strongest in call center operations, retail floor management, and distribution and logistics supervision, reflecting the state's mix of corporate headquarters, major medical systems, and fulfillment infrastructure. New York's density of Fortune 500 companies and anchor institutions keeps this role active at every level from first-time supervisor to senior operations manager. See the openings below and apply to the ones that match your experience.
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It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
As the Cybersecurity Technical Enablement Manager for Customer Team, you will play a critical role in driving the success of our Post-Sales and technical field teams by developing and executing strategic enablement initiatives that enhance time-to-value, customer adoption, retention, and account expansion. In this role, you will leverage your deep technical cybersecurity background to bridge the gap between complex product architecture and field execution.
In this role, you’ll collaborate closely with leaders across Customer Success, Delivery Assurance, Global Support, Product, and other cross-functional teams to refine and scale enablement programs that drive measurable business impact. You will take ownership of global post-sales technology enablement, ensuring alignment with company objectives while continuously optimizing programs based on data, customer telemetry, and field insights. Additionally, you will spearhead the evolution of technical onboarding and adoption frameworks, ensuring consistent and compelling execution throughout the post-implementation customer journey.
This is a highly hands-on role. You won’t just design enablement strategies—you’ll be rolling up your sleeves and executing them. Success in this role means being in the trenches with post-sales teams, leading by doing, and demonstrating a deep personal ownership of both strategy and execution.
This role requires a strategic mindset, technical credibility, strong leadership, and a passion for customer excellence. The ideal candidate is proactive, highly adaptable, and thrives in a fast-paced environment where field feedback fuels continuous improvement.
Qualifications
What You’ll Do
Technical & Hands-On Enablement: Design, scope, and deliver deep-dive technical enablement motions—including lab environments, advanced architectural workflows, integrations, and live technical demos—for technical customer-facing roles.
Onboarding & Ramping: Assist with the Armis Ignite onboarding program for roles under the Customer Success organization to ensure new hires hit major technical and operational learning milestones by their 30th day.
Technical Content Creation: Design and organize training content using tools like PowerPoint, Word, Excel, Articulate Rise, and Camtasia, covering Armis product architecture, technical methodologies, systems, and tools.
Live Training Events: Partner with Subject Matter Experts, leadership, and the enablement team to create technical agendas, assign speakers, run event logistics, survey attendees, build proof of knowledge components (e.g., live demo evaluations, exams), and present outcome readouts to leadership.
Presenting & Facilitation: Deliver skillful public speaking, training, and technical workshop facilitation, including stage presentations to audiences of up to 400 attendees.
Enablement Strategies: Build and run targeted enablement motions around product releases and time-sensitive technical initiatives based on evolving business needs.
Cross-Functional Communication: Craft clear communications to ensure project stakeholders and learners across enablement programs remain informed and aligned.
What You Bring
Prior Technical Field Experience: Background as a Solution Consultant / Pre-Sales Engineer, Customer Success Manager/Engineer, or Technical Account Manager within B2B SaaS or cybersecurity strongly preferred.
Cybersecurity Domain Expertise: Solid foundation in enterprise cybersecurity concepts, asset management, risk mitigation, and enterprise SaaS technology integrations.
5+ years of experience in technical enablement, Customer Success enablement, or technical training within cybersecurity or B2B SaaS.
Demonstrated Technical Delivery: Proven track record of explaining complex technical concepts, conducting live technical demonstrations, and evaluating technical competencies (exams, live demo certifications).
Tooling Proficiency: Experience with authoring tools (e.g., Articulate Rise), video editing tools (e.g., Camtasia), LMS/CMS platforms, and project management tools (e.g., Monday, Asana, Smartsheets).
Leadership & Cross-Functional Alignment: Strong leadership abilities with a track record of gaining buy-in from Product, Engineering, Customer Success, and leadership teams to accomplish shared goals.
For positions in this location, we offer a base pay of $126,800 - $221,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
As the Cybersecurity Technical Enablement Manager for Customer Team, you will play a critical role in driving the success of our Post-Sales and technical field teams by developing and executing strategic enablement initiatives that enhance time-to-value, customer adoption, retention, and account expansion. In this role, you will leverage your deep technical cybersecurity background to bridge the gap between complex product architecture and field execution.
In this role, you’ll collaborate closely with leaders across Customer Success, Delivery Assurance, Global Support, Product, and other cross-functional teams to refine and scale enablement programs that drive measurable business impact. You will take ownership of global post-sales technology enablement, ensuring alignment with company objectives while continuously optimizing programs based on data, customer telemetry, and field insights. Additionally, you will spearhead the evolution of technical onboarding and adoption frameworks, ensuring consistent and compelling execution throughout the post-implementation customer journey.
This is a highly hands-on role. You won’t just design enablement strategies—you’ll be rolling up your sleeves and executing them. Success in this role means being in the trenches with post-sales teams, leading by doing, and demonstrating a deep personal ownership of both strategy and execution.
This role requires a strategic mindset, technical credibility, strong leadership, and a passion for customer excellence. The ideal candidate is proactive, highly adaptable, and thrives in a fast-paced environment where field feedback fuels continuous improvement.
Qualifications
What You’ll Do
Technical & Hands-On Enablement: Design, scope, and deliver deep-dive technical enablement motions—including lab environments, advanced architectural workflows, integrations, and live technical demos—for technical customer-facing roles.
Onboarding & Ramping: Assist with the Armis Ignite onboarding program for roles under the Customer Success organization to ensure new hires hit major technical and operational learning milestones by their 30th day.
Technical Content Creation: Design and organize training content using tools like PowerPoint, Word, Excel, Articulate Rise, and Camtasia, covering Armis product architecture, technical methodologies, systems, and tools.
Live Training Events: Partner with Subject Matter Experts, leadership, and the enablement team to create technical agendas, assign speakers, run event logistics, survey attendees, build proof of knowledge components (e.g., live demo evaluations, exams), and present outcome readouts to leadership.
Presenting & Facilitation: Deliver skillful public speaking, training, and technical workshop facilitation, including stage presentations to audiences of up to 400 attendees.
Enablement Strategies: Build and run targeted enablement motions around product releases and time-sensitive technical initiatives based on evolving business needs.
Cross-Functional Communication: Craft clear communications to ensure project stakeholders and learners across enablement programs remain informed and aligned.
What You Bring
Prior Technical Field Experience: Background as a Solution Consultant / Pre-Sales Engineer, Customer Success Manager/Engineer, or Technical Account Manager within B2B SaaS or cybersecurity strongly preferred.
Cybersecurity Domain Expertise: Solid foundation in enterprise cybersecurity concepts, asset management, risk mitigation, and enterprise SaaS technology integrations.
5+ years of experience in technical enablement, Customer Success enablement, or technical training within cybersecurity or B2B SaaS.
Demonstrated Technical Delivery: Proven track record of explaining complex technical concepts, conducting live technical demonstrations, and evaluating technical competencies (exams, live demo certifications).
Tooling Proficiency: Experience with authoring tools (e.g., Articulate Rise), video editing tools (e.g., Camtasia), LMS/CMS platforms, and project management tools (e.g., Monday, Asana, Smartsheets).
Leadership & Cross-Functional Alignment: Strong leadership abilities with a track record of gaining buy-in from Product, Engineering, Customer Success, and leadership teams to accomplish shared goals.
For positions in this location, we offer a base pay of $126,800 - $221,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
See All 143+ Team Manager Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find Team Manager JobsTeam Manager Jobs by City in New York
Where New York roles are concentrated, by current openings.
Team Manager Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- State Farm65
- Whole Foods Market16
- Panera Bread12
- Amazon3
- Sam's Club3
Top Industries Hiring
- Insurance47
- Non-Profit & Social Services1
- Healthcare & Medical Services1
- Consulting & Professional Services1
What New York Employers Look For
The qualifications that appear most often in team manager jobs across New York.
- Three or more years of supervisory or lead experience in a relevant industry
- Bachelor's degree in business administration, operations management, or a related field
- Demonstrated ability to manage performance, conduct reviews, and coach direct reports
- Experience with workforce scheduling, budgeting, or resource allocation in a team setting
- Proficiency with project management or operations software such as Salesforce, SAP, or similar tools
- Strong written and verbal communication skills for cross-functional collaboration in fast-paced environments
Team Manager Jobs in New York: Frequently Asked Questions
How do you become a team manager in New York?
Most team manager roles in New York do not require a state-issued license, but the path typically begins with a bachelor's degree in business, operations, or a related field, combined with frontline or lead experience in your target industry. New York employers in healthcare, finance, and retail often promote from within, so starting as a team lead or senior associate at a large organization is a common route. Industry-specific credentials, such as a PMP certification for project-focused roles or relevant continuing education through CUNY or SUNY programs, can strengthen your candidacy.
Which companies hire team managers in New York?
Companies currently hiring team managers in New York include State Farm, Whole Foods Market, and Panera Bread, per current listings on Migrate Mate as of September 2026. New York's concentration of financial institutions, major hospital systems, and large retailers means openings appear consistently across both New York City's corporate core and upstate regional markets.
Which New York cities have the most team manager jobs?
New York, Rochester, and Syracuse have the most team manager openings in New York. New York City dominates due to its density of corporate headquarters, financial services firms, and large healthcare networks, while Buffalo and Albany generate steady demand from regional distribution centers, government agencies, and healthcare employers anchored in those metro areas.
Are there remote team manager jobs in New York?
Yes, but they are less common than in purely analytical or technical roles, since team managers are often expected to be present with their direct reports. About 39% of team manager openings tied to New York are remote or hybrid as of September 2026, with the strongest remote options in financial services operations, customer success, and corporate project management rather than retail or logistics supervision.
How can I get hired as a team manager in New York with little or no experience?
The most realistic entry path is moving from a senior individual contributor or team lead role into a formal management title. Large New York employers such as major hospital networks, JPMorgan Chase, and Amazon operate associate manager and management trainee programs designed for candidates without prior supervisory titles. Targeting roles like shift lead, floor supervisor, or senior associate at these organizations gives you documented oversight experience. A business degree from a CUNY or SUNY institution, or a recognized project management certificate, can give your application a concrete edge when formal management experience is limited.
Where can I find and apply to team manager jobs in New York?
You can find and apply to team manager jobs in New York on Migrate Mate, which lists current openings across the state. Search the listings to find roles that match your experience level and industry, then apply directly to the ones that fit.
See All 143+ Team Manager Jobs in New York
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