Technical Representative Jobs in Massachusetts
Technical representative jobs in Massachusetts concentrate in life sciences, defense technology, and industrial automation, with the state ranking among the most active markets in the country for this role at every level from entry-level to senior field specialist. Most hiring is in the Greater Boston corridor, Worcester, and Lowell, where employers like Thermo Fisher Scientific, Raytheon Technologies, and Boston Scientific maintain large operations and ongoing technical sales and support teams. The most in-demand specialties are laboratory instrumentation, advanced manufacturing equipment, and defense systems. Find a role that fits below and apply directly.
Find Technical Representative JobsOverview
Showing 5 of 7+ Technical Representative jobs
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a timely, efficient manner, with a shown dedication to 1st call resolution and overall customer happiness.
Work from home options are available. You must have a quiet, private work area with a closed door. You must arrange dependent and child-care, as if you were onsite. You must have a secure internet connection with a speed of 150 mbps to work from home. If your internet or power gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you are to arrive no longer than an hour after your connection was interrupted. You may also come into the call center to work if you prefer to work onsite.
Key Responsibilities:
Document problems, complete problem tickets, and request information in the support tools.
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
Effectively manages call workload.
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
Collaborate well in a team environment.
The full-time employee will work 5 days a week and must be able to work one weekend shift a week.
Required Qualifications:
6 months of technical and/or call center experience
Preferred Qualifications:
Experience in a help desk/call center environment providing technical support in a retail environment.
Experience using computer hardware and software applications.
Education:
High School Diploma or GED required or 2 years equivalent experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/19/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a timely, efficient manner, with a shown dedication to 1st call resolution and overall customer happiness.
Work from home options are available. You must have a quiet, private work area with a closed door. You must arrange dependent and child-care, as if you were onsite. You must have a secure internet connection with a speed of 150 mbps to work from home. If your internet or power gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you are to arrive no longer than an hour after your connection was interrupted. You may also come into the call center to work if you prefer to work onsite.
Key Responsibilities:
Document problems, complete problem tickets, and request information in the support tools.
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
Effectively manages call workload.
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
Collaborate well in a team environment.
The full-time employee will work 5 days a week and must be able to work one weekend shift a week.
Required Qualifications:
6 months of technical and/or call center experience
Preferred Qualifications:
Experience in a help desk/call center environment providing technical support in a retail environment.
Experience using computer hardware and software applications.
Education:
High School Diploma or GED required or 2 years equivalent experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/19/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
See All 7 Technical Representative Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find Technical Representative JobsTechnical Representative Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Technical Representative Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Banking & Financial Services
What Massachusetts Employers Look For
The qualifications that appear most often in technical representative jobs across Massachusetts.
- Bachelor's degree in engineering, life sciences, or a closely related technical field
- Hands-on experience with the specific product line or equipment category being sold or supported
- Ability to explain complex technical concepts clearly to both engineering and non-technical audiences
- Valid driver's license and willingness to travel within Massachusetts and the New England region
- Proficiency with CRM platforms and technical documentation tools used in field support roles
- Familiarity with FDA-regulated environments or defense procurement standards preferred in Massachusetts
Technical Representative Jobs in Massachusetts: Frequently Asked Questions
How do you become a technical representative in Massachusetts?
Most technical representative roles in Massachusetts require a bachelor's degree in engineering, life sciences, or a related technical discipline, since employers in the state's dominant sectors expect deep product knowledge from day one. No single state-issued license governs the role broadly, but candidates pursuing medical device or laboratory equipment positions should understand FDA compliance standards, and those entering defense or aerospace should be prepared for security clearance review. Strong candidates pair their degree with hands-on lab or field experience gained through co-ops, which Massachusetts universities like Northeastern and WPI actively facilitate.
Which companies hire technical representatives in Massachusetts?
Companies currently hiring technical representatives in Massachusetts include Iex, Instron, and COMAIRCO, per current listings on Migrate Mate as of August 2026. Massachusetts's concentration of life sciences headquarters, defense contractors, and advanced manufacturing firms means openings appear year-round across both large multinationals and specialized regional equipment suppliers.
Which Massachusetts cities have the most technical representative jobs?
Massachusetts, Ayer, and Boston hold the most technical representative openings in Massachusetts. Greater Boston dominates because it anchors the state's life sciences corridor and hosts major defense and technology employers, while Worcester and Lowell draw openings from advanced manufacturing and industrial automation companies that operate large regional facilities in those metro areas.
Are there remote technical representative jobs in Massachusetts?
Yes, but they're limited. Technical representative work is largely field-based, requiring on-site equipment demonstrations, customer training, and hands-on troubleshooting that cannot be done remotely. About 50% of technical representative openings tied to Massachusetts are remote or hybrid as of August 2026, and those positions tend to cover inside sales support, technical documentation, or pre-sales engineering where physical presence is not required.
How can I get hired as a technical representative in Massachusetts with little or no experience?
The most realistic entry path is a co-op or internship through a Massachusetts university's engineering or science program, since employers like Thermo Fisher Scientific and Boston Scientific recruit directly from Northeastern, WPI, and UMass Lowell co-op pipelines. Candidates without field experience can also move laterally from lab technician, field service technician, or applications scientist roles, which give hands-on product exposure that translates directly into technical representative responsibilities. A strong technical portfolio or a completed manufacturer certification course gives applicants without work history a meaningful edge in screening.
Where can I find and apply to technical representative jobs in Massachusetts?
You can find and apply to technical representative jobs in Massachusetts on Migrate Mate, which lists current Massachusetts openings updated in real time. Find roles that fit your background and apply directly from the listing.
See All 7 Technical Representative Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find Technical Representative Jobs