Technical Representative Jobs in Massachusetts
Technical representative jobs in Massachusetts concentrate in life sciences, defense technology, and industrial automation, with the state ranking among the most active markets in the country for this role at every level from entry-level to senior field specialist. Most hiring is in the Greater Boston corridor, Worcester, and Lowell, where employers like Thermo Fisher Scientific, Raytheon Technologies, and Boston Scientific maintain large operations and ongoing technical sales and support teams. The most in-demand specialties are laboratory instrumentation, advanced manufacturing equipment, and defense systems. Find a role that fits below and apply directly.
Find Technical Representative JobsOverview
Showing 5 of 12+ Technical Representative jobs
Job Title
Job Description
Looking for a new start? Think bigger. Think Axis!
At Axis Communications we believe in innovating for a smarter, safer world. We just happen to provide cutting-edge security solutions across the globe. While each ‘Axian’ has his or her own motivators, we all share the same core values.
The Technical Services Representative - Tier I (Hybrid position) provides initial screening of all inbound technical support interactions via telephone, chat, and our online helpdesk.
This is a Hybrid position (one week onsite in the office and one week remote/work from home) based out of our Chelmsford, Massachusetts headquarters (after completing initial training and meeting desired KPI's). This gives our employees the much needed flexibility and helps us maintain contact with our culture and fellow Axians. Employees are welcome to work full time in the office if they prefer.
Salary:
- English only role: $25.48/hr ($53,000 annually)
- Bilingual (English + Portuguese or Spanish or French): $25.48/hr + $144/paycheck approx ($56,750 annually)
- Multilingual (English + 2 or more languages): $25.48/hr + $192/paycheck approx ($58,000 annually)
Shift and Language Requirement:
- 11:30 a.m. to 8:00 p.m. shift, and Portuguese (A must have!)
- Spanish / Portuguese / French language is always a plus !
What You’ll Do Here…
- Answer inbound customer inquiries via telephone, chat, and online helpdesk
- Collect and confirm database information for each customer
- Open and update cases in the customer relationship management system, documenting actions taken and outcome
- Provide first call resolution whenever possible and escalate calls/cases to technical or sales support as necessary
- Educate customers about website information availability
- Develop basic product knowledge
What We Are Looking For…
- Excellent communicator, written and oral
- Excellent customer service skills
- Time management and multi-tasking
- Strong computer skills
- Microsoft Office proficiency
- Detail oriented
What You’ll Need…
- Relevant experience in a call center, customer service, or support environment, including troubleshooting calls
- Experience in a fast-paced environment
Physical Demands and Travel…
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Employee is occasionally required to lift 10-20 lbs. Expected travel time for this position is 10% (domestic and international)
-
What we offer...
Axis is a company that puts our employees first. Here is just a glimpse of what we do for our ‘Axians’:
- Inspire you to grow and develop through employer-offered training as well as tuition reimbursement
- Take care of more than just the ‘work you’, but rather the ‘whole you’ through our health, dental, vision, and fitness/health and wellness programs
- Support parents and children through paid parental leave and help alleviate costs through a dependent care reimbursement account
- Encourage work/life balance with generous vacation benefit, plus a 3-week sabbatical on your 5-year anniversary (and every 5 years after!)
- Help prepare for your life after retirement through our 401(k) program and employer matching
Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.
About Axis Communications
We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.
With around 6000 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.
Let´s create a smarter, safer world
For more information about Axis, please visit our website www.axis.com .
Listen to Get To Know Axis – Podcast
Job Title
Job Description
Looking for a new start? Think bigger. Think Axis!
At Axis Communications we believe in innovating for a smarter, safer world. We just happen to provide cutting-edge security solutions across the globe. While each ‘Axian’ has his or her own motivators, we all share the same core values.
The Technical Services Representative - Tier I (Hybrid position) provides initial screening of all inbound technical support interactions via telephone, chat, and our online helpdesk.
This is a Hybrid position (one week onsite in the office and one week remote/work from home) based out of our Chelmsford, Massachusetts headquarters (after completing initial training and meeting desired KPI's). This gives our employees the much needed flexibility and helps us maintain contact with our culture and fellow Axians. Employees are welcome to work full time in the office if they prefer.
Salary:
- English only role: $25.48/hr ($53,000 annually)
- Bilingual (English + Portuguese or Spanish or French): $25.48/hr + $144/paycheck approx ($56,750 annually)
- Multilingual (English + 2 or more languages): $25.48/hr + $192/paycheck approx ($58,000 annually)
Shift and Language Requirement:
- 11:30 a.m. to 8:00 p.m. shift, and Portuguese (A must have!)
- Spanish / Portuguese / French language is always a plus !
What You’ll Do Here…
- Answer inbound customer inquiries via telephone, chat, and online helpdesk
- Collect and confirm database information for each customer
- Open and update cases in the customer relationship management system, documenting actions taken and outcome
- Provide first call resolution whenever possible and escalate calls/cases to technical or sales support as necessary
- Educate customers about website information availability
- Develop basic product knowledge
What We Are Looking For…
- Excellent communicator, written and oral
- Excellent customer service skills
- Time management and multi-tasking
- Strong computer skills
- Microsoft Office proficiency
- Detail oriented
What You’ll Need…
- Relevant experience in a call center, customer service, or support environment, including troubleshooting calls
- Experience in a fast-paced environment
Physical Demands and Travel…
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Employee is occasionally required to lift 10-20 lbs. Expected travel time for this position is 10% (domestic and international)
-
What we offer...
Axis is a company that puts our employees first. Here is just a glimpse of what we do for our ‘Axians’:
- Inspire you to grow and develop through employer-offered training as well as tuition reimbursement
- Take care of more than just the ‘work you’, but rather the ‘whole you’ through our health, dental, vision, and fitness/health and wellness programs
- Support parents and children through paid parental leave and help alleviate costs through a dependent care reimbursement account
- Encourage work/life balance with generous vacation benefit, plus a 3-week sabbatical on your 5-year anniversary (and every 5 years after!)
- Help prepare for your life after retirement through our 401(k) program and employer matching
Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.
About Axis Communications
We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.
With around 6000 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.
Let´s create a smarter, safer world
For more information about Axis, please visit our website www.axis.com .
Listen to Get To Know Axis – Podcast
See All 12 Technical Representative Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find Technical Representative JobsTechnical Representative Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Technical Representative Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
What Massachusetts Employers Look For
The qualifications that appear most often in technical representative jobs across Massachusetts.
- Bachelor's degree in engineering, life sciences, or a closely related technical field
- Hands-on experience with the specific product line or equipment category being sold or supported
- Ability to explain complex technical concepts clearly to both engineering and non-technical audiences
- Valid driver's license and willingness to travel within Massachusetts and the New England region
- Proficiency with CRM platforms and technical documentation tools used in field support roles
- Familiarity with FDA-regulated environments or defense procurement standards preferred in Massachusetts
Technical Representative Jobs in Massachusetts: Frequently Asked Questions
How do you become a technical representative in Massachusetts?
Most technical representative roles in Massachusetts require a bachelor's degree in engineering, life sciences, or a related technical discipline, since employers in the state's dominant sectors expect deep product knowledge from day one. No single state-issued license governs the role broadly, but candidates pursuing medical device or laboratory equipment positions should understand FDA compliance standards, and those entering defense or aerospace should be prepared for security clearance review. Strong candidates pair their degree with hands-on lab or field experience gained through co-ops, which Massachusetts universities like Northeastern and WPI actively facilitate.
Which companies hire technical representatives in Massachusetts?
Companies currently hiring technical representatives in Massachusetts include Zoll Medical Corporation, Ecolab, and Werfen, per current listings on Migrate Mate as of October 2026. Massachusetts's concentration of life sciences headquarters, defense contractors, and advanced manufacturing firms means openings appear year-round across both large multinationals and specialized regional equipment suppliers.
Which Massachusetts cities have the most technical representative jobs?
Chelmsford, Boston, and Worcester hold the most technical representative openings in Massachusetts. Greater Boston dominates because it anchors the state's life sciences corridor and hosts major defense and technology employers, while Worcester and Lowell draw openings from advanced manufacturing and industrial automation companies that operate large regional facilities in those metro areas.
Are there remote technical representative jobs in Massachusetts?
Yes, but they're limited. Technical representative work is largely field-based, requiring on-site equipment demonstrations, customer training, and hands-on troubleshooting that cannot be done remotely. About 50% of technical representative openings tied to Massachusetts are remote or hybrid as of October 2026, and those positions tend to cover inside sales support, technical documentation, or pre-sales engineering where physical presence is not required.
How can I get hired as a technical representative in Massachusetts with little or no experience?
The most realistic entry path is a co-op or internship through a Massachusetts university's engineering or science program, since employers like Thermo Fisher Scientific and Boston Scientific recruit directly from Northeastern, WPI, and UMass Lowell co-op pipelines. Candidates without field experience can also move laterally from lab technician, field service technician, or applications scientist roles, which give hands-on product exposure that translates directly into technical representative responsibilities. A strong technical portfolio or a completed manufacturer certification course gives applicants without work history a meaningful edge in screening.
Where can I find and apply to technical representative jobs in Massachusetts?
You can find and apply to technical representative jobs in Massachusetts on Migrate Mate, which lists current Massachusetts openings updated in real time. Find roles that fit your background and apply directly from the listing.
See All 12 Technical Representative Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find Technical Representative Jobs