Technical Support Manager Jobs in Minnesota
Technical Support Manager jobs in Minnesota are concentrated in the Twin Cities metro, with secondary demand in Rochester and Duluth, where technology companies, healthcare systems, and financial services firms maintain large IT operations. Employers like Best Buy, UnitedHealth Group, and U.S. Bank have lasting presences in the state and consistently hire at both the team lead and senior manager levels. The most in-demand specialties are enterprise IT support, SaaS platform operations, and healthcare IT systems. Find a role that fits below and apply directly.
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Showing 5 of 22+ Technical Support Manager jobs
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a timely, efficient manner, with a shown dedication to 1st call resolution and overall customer happiness.
Work from home options are available. You must have a quiet, private work area with a closed door. You must arrange dependent and child-care, as if you were onsite. You must have a secure internet connection with a speed of 150 mbps to work from home. If your internet or power gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you are to arrive no longer than an hour after your connection was interrupted. You may also come into the call center to work if you prefer to work onsite.
Key Responsibilities:
Document problems, complete problem tickets, and request information in the support tools.
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
Effectively manages call workload.
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
Collaborate well in a team environment.
The full-time employee will work 5 days a week and must be able to work one weekend shift a week.
Required Qualifications:
6 months of technical and/or call center experience
Preferred Qualifications:
Experience in a help desk/call center environment providing technical support in a retail environment.
Experience using computer hardware and software applications.
Education:
High School Diploma or GED required or 2 years equivalent experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/19/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a timely, efficient manner, with a shown dedication to 1st call resolution and overall customer happiness.
Work from home options are available. You must have a quiet, private work area with a closed door. You must arrange dependent and child-care, as if you were onsite. You must have a secure internet connection with a speed of 150 mbps to work from home. If your internet or power gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you are to arrive no longer than an hour after your connection was interrupted. You may also come into the call center to work if you prefer to work onsite.
Key Responsibilities:
Document problems, complete problem tickets, and request information in the support tools.
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
Effectively manages call workload.
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
Collaborate well in a team environment.
The full-time employee will work 5 days a week and must be able to work one weekend shift a week.
Required Qualifications:
6 months of technical and/or call center experience
Preferred Qualifications:
Experience in a help desk/call center environment providing technical support in a retail environment.
Experience using computer hardware and software applications.
Education:
High School Diploma or GED required or 2 years equivalent experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/19/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
See All 22 Technical Support Manager Jobs in Minnesota
Find roles in Minnesota that match your experience and apply in just a few clicks.
Find JobsTechnical Support Manager Jobs by City in Minnesota
Where Minnesota roles are concentrated, by current openings.
Technical Support Manager Job Market in Minnesota
A snapshot from current Minnesota openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Food & Beverage
- Healthcare & Medical Services
What Minnesota Employers Look For
The qualifications that appear most often in technical support manager jobs across Minnesota.
- Bachelor's degree in information technology, computer science, or a related technical field
- Three or more years managing technical support teams or help desk operations
- Experience with ITIL frameworks and IT service management platforms such as ServiceNow
- Demonstrated ability to define and meet SLA targets across multi-tier support environments
- Strong knowledge of enterprise software, cloud infrastructure, or network troubleshooting
- ITIL Foundation certification or equivalent IT service management credential preferred
Technical Support Manager Jobs in Minnesota: Frequently Asked Questions
How do you become a technical support manager in Minnesota?
Most technical support managers in Minnesota follow a path from hands-on IT support roles into team leadership before stepping into management. A bachelor's degree in information technology or a related field is the standard hiring baseline at large Minnesota employers, though candidates with an associate degree and strong team lead experience are considered at smaller firms. Minnesota does not require a state-issued license for this role, but ITIL certification is widely expected at healthcare and financial services employers in the Twin Cities.
How much do technical support managers make in Minnesota?
Technical support managers in Minnesota earn a median of about $176,380 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $110,830 for the lowest 10% to over $277,490 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire technical support managers in Minnesota?
Employers hiring technical support managers in Minnesota right now include Renewal by Andersen, QA1, and Graco, based on current listings on Migrate Mate as of August 2026. Minnesota's concentration of Fortune 500 headquarters and large healthcare systems in the Twin Cities means demand is relatively steady compared to smaller Midwestern markets.
Which Minnesota cities have the most technical support manager jobs?
The cities with the most technical support manager openings in Minnesota are Saint Paul, Eden Prairie, and Arden Hills. The Twin Cities metro drives the bulk of demand because of its dense cluster of corporate headquarters, major health systems, and regional financial services operations, while Rochester's openings are heavily shaped by the large IT infrastructure supporting Mayo Clinic.
Are there remote technical support manager jobs in Minnesota?
Yes, and more than many management roles, because technical support operations are frequently distributed and managed through ticketing and collaboration platforms that do not require on-site presence. About 50% of technical support manager openings tied to Minnesota are remote or hybrid as of August 2026, which reflects the desk-based and software-driven nature of the work. Roles managing fully remote support teams or SaaS product support are the most consistently offered on a distributed basis.
How can I get hired as a technical support manager in Minnesota with little or no experience?
The most realistic entry path is moving from a senior technical support specialist or help desk lead role into a formal management title, often within the same employer. Large Minnesota technology and healthcare employers, including those in the Twin Cities health system corridor, regularly promote from within when IT support team leads demonstrate project ownership and people management. Building an ITIL Foundation certification and taking on shift or queue lead responsibilities in a current role signals management readiness to Minnesota hiring teams without requiring prior manager-level titles.
Where can I find and apply to technical support manager jobs in Minnesota?
You can find and apply to technical support manager jobs in Minnesota on Migrate Mate, which lists current Minnesota openings across the Twin Cities, Rochester, and other markets in the state. Find roles that fit your experience and apply directly to the ones that match.
See All 22 Technical Support Manager Jobs in Minnesota
Find roles in Minnesota that match your experience and apply in just a few clicks.
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