Technical Support Manager Jobs in Minnesota
Technical Support Manager jobs in Minnesota are concentrated in the Twin Cities metro, with secondary demand in Rochester and Duluth, where technology companies, healthcare systems, and financial services firms maintain large IT operations. Employers like Best Buy, UnitedHealth Group, and U.S. Bank have lasting presences in the state and consistently hire at both the team lead and senior manager levels. The most in-demand specialties are enterprise IT support, SaaS platform operations, and healthcare IT systems. Find a role that fits below and apply directly.
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Showing 5 of 28+ Technical Support Manager jobs
Do you want to help to make the world a better place? Join our team! At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customers’ problems around the world. From helping to ensure worker safety and understanding air quality to supporting complex highly technical industries such as pharmaceuticals manufacturing, semiconductor, and research customers, TSI employees are part of something special with a purpose.
- Assist internal and external customers by phone and email, by providing functional support through knowledge sharing and troubleshooting the technical applications of TSI hardware and software for assigned instruments.
- Install and support TSI firmware, software, hardware, and drivers operating within Windows operating systems.
- Read and interpret electrical diagrams and understand low-voltage electrical installation and load calculations.
- Coordinate with appropriate departments to address and resolve customer issues, following each issue through the service cycle to closure.
- Use the Customer Relationship Management system (CRM) to document customer interactions and complaints.
- Determine product needs, recommend replacements for obsolete products, and refer new product sales opportunities to the appropriate salesperson.
- Maintain and enhance product-line knowledge by attending engineering meetings, product development meetings, trainings and seminars.
- Explain TSI policies, processes and requirements to customers as needed.
- Other duties as assigned.
- Two-year technical or associate degree and a minimum of one year of experience in technical support, customer support or related field.
- In lieu of a degree, a minimum of three years of experience in a contact center, technical sales, applications engineering or field support is required.
- Associate degree in Electrical Engineering Technology or a closely related field.
- Experience in technical sales, applications engineering or field service support experience – HVAC and/or electrical knowledge highly valued.
- Experience using customer relationship management (CRM) systems and related best practices.
- Strong active-listening skills and a customer-service orientation.
- Excellent verbal and written communication skills.
- Ability to multitask, prioritize responsibilities, and manage time effectively.
- High level of integrity and commitment to customer satisfaction.
- Ability to work effectively and collaboratively in a team environment.
- Inquisitive problem-solving approach and strong technical aptitude.
- Proficient with Microsoft Office applications.
- Basic understanding of Android applications and Bluetooth connectivity.
At TSI, our employees are our most valuable assets, and we care about their health and happiness. We offer a competitive benefits program to keep our employees and their family members protected and foster a healthy work-life balance. Additionally, we are committed to employee development and growth, and encourage and foster an environment of collaboration, and innovation. Our work has meaning and the products we design and build help protect people and the environment.
Dress for your day: We want our employees to be comfortable at work and we know they are more productive when they’re comfortable. The dress for your day policy allows employees’ discretion to select appropriate dress for the business of each workday.
- Health Insurance: Comprehensive medical, dental, and vision coverage.
- Retirement Plan: 401(k) with company match.
- Paid Time Off Program: Paid time off, paid holidays, and paid floating holidays.
- Other Benefits: Life insurance, employee assistance program (EAP), and professional development opportunities.
- Pay amount does not guarantee employment for any particular period of time.
TSI provides trusted measurement, application guidance, and data analytics solutions that enable our global customers to make informed decisions. We are creating a better world by helping protect people, products and the environment, as well as by optimizing research and industrial processes.
Job Segment: Technical Support, CRM, Application Engineering, Instrumentation, Semiconductor, Technology, Engineering, Science
Do you want to help to make the world a better place? Join our team! At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customers’ problems around the world. From helping to ensure worker safety and understanding air quality to supporting complex highly technical industries such as pharmaceuticals manufacturing, semiconductor, and research customers, TSI employees are part of something special with a purpose.
- Assist internal and external customers by phone and email, by providing functional support through knowledge sharing and troubleshooting the technical applications of TSI hardware and software for assigned instruments.
- Install and support TSI firmware, software, hardware, and drivers operating within Windows operating systems.
- Read and interpret electrical diagrams and understand low-voltage electrical installation and load calculations.
- Coordinate with appropriate departments to address and resolve customer issues, following each issue through the service cycle to closure.
- Use the Customer Relationship Management system (CRM) to document customer interactions and complaints.
- Determine product needs, recommend replacements for obsolete products, and refer new product sales opportunities to the appropriate salesperson.
- Maintain and enhance product-line knowledge by attending engineering meetings, product development meetings, trainings and seminars.
- Explain TSI policies, processes and requirements to customers as needed.
- Other duties as assigned.
- Two-year technical or associate degree and a minimum of one year of experience in technical support, customer support or related field.
- In lieu of a degree, a minimum of three years of experience in a contact center, technical sales, applications engineering or field support is required.
- Associate degree in Electrical Engineering Technology or a closely related field.
- Experience in technical sales, applications engineering or field service support experience – HVAC and/or electrical knowledge highly valued.
- Experience using customer relationship management (CRM) systems and related best practices.
- Strong active-listening skills and a customer-service orientation.
- Excellent verbal and written communication skills.
- Ability to multitask, prioritize responsibilities, and manage time effectively.
- High level of integrity and commitment to customer satisfaction.
- Ability to work effectively and collaboratively in a team environment.
- Inquisitive problem-solving approach and strong technical aptitude.
- Proficient with Microsoft Office applications.
- Basic understanding of Android applications and Bluetooth connectivity.
At TSI, our employees are our most valuable assets, and we care about their health and happiness. We offer a competitive benefits program to keep our employees and their family members protected and foster a healthy work-life balance. Additionally, we are committed to employee development and growth, and encourage and foster an environment of collaboration, and innovation. Our work has meaning and the products we design and build help protect people and the environment.
Dress for your day: We want our employees to be comfortable at work and we know they are more productive when they’re comfortable. The dress for your day policy allows employees’ discretion to select appropriate dress for the business of each workday.
- Health Insurance: Comprehensive medical, dental, and vision coverage.
- Retirement Plan: 401(k) with company match.
- Paid Time Off Program: Paid time off, paid holidays, and paid floating holidays.
- Other Benefits: Life insurance, employee assistance program (EAP), and professional development opportunities.
- Pay amount does not guarantee employment for any particular period of time.
TSI provides trusted measurement, application guidance, and data analytics solutions that enable our global customers to make informed decisions. We are creating a better world by helping protect people, products and the environment, as well as by optimizing research and industrial processes.
Job Segment: Technical Support, CRM, Application Engineering, Instrumentation, Semiconductor, Technology, Engineering, Science
See All 28 Technical Support Manager Jobs in Minnesota
Find roles in Minnesota that match your experience and apply in just a few clicks.
Find JobsTechnical Support Manager Jobs by City in Minnesota
Where Minnesota roles are concentrated, by current openings.
Technical Support Manager Job Market in Minnesota
A snapshot from current Minnesota openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
What Minnesota Employers Look For
The qualifications that appear most often in technical support manager jobs across Minnesota.
- Bachelor's degree in information technology, computer science, or a related technical field
- Three or more years managing technical support teams or help desk operations
- Experience with ITIL frameworks and IT service management platforms such as ServiceNow
- Demonstrated ability to define and meet SLA targets across multi-tier support environments
- Strong knowledge of enterprise software, cloud infrastructure, or network troubleshooting
- ITIL Foundation certification or equivalent IT service management credential preferred
Technical Support Manager Jobs in Minnesota: Frequently Asked Questions
How do you become a technical support manager in Minnesota?
Most technical support managers in Minnesota follow a path from hands-on IT support roles into team leadership before stepping into management. A bachelor's degree in information technology or a related field is the standard hiring baseline at large Minnesota employers, though candidates with an associate degree and strong team lead experience are considered at smaller firms. Minnesota does not require a state-issued license for this role, but ITIL certification is widely expected at healthcare and financial services employers in the Twin Cities.
How much do technical support managers make in Minnesota?
Technical support managers in Minnesota earn a median of about $176,380 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $110,830 for the lowest 10% to over $277,490 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire technical support managers in Minnesota?
Employers hiring technical support managers in Minnesota right now include ZF, TSI, and CPKC, based on current listings on Migrate Mate as of October 2026. Minnesota's concentration of Fortune 500 headquarters and large healthcare systems in the Twin Cities means demand is relatively steady compared to smaller Midwestern markets.
Which Minnesota cities have the most technical support manager jobs?
The cities with the most technical support manager openings in Minnesota are Saint Paul, Minneapolis, and Plymouth. The Twin Cities metro drives the bulk of demand because of its dense cluster of corporate headquarters, major health systems, and regional financial services operations, while Rochester's openings are heavily shaped by the large IT infrastructure supporting Mayo Clinic.
Are there remote technical support manager jobs in Minnesota?
Yes, and more than many management roles, because technical support operations are frequently distributed and managed through ticketing and collaboration platforms that do not require on-site presence. About 67% of technical support manager openings tied to Minnesota are remote or hybrid as of October 2026, which reflects the desk-based and software-driven nature of the work. Roles managing fully remote support teams or SaaS product support are the most consistently offered on a distributed basis.
How can I get hired as a technical support manager in Minnesota with little or no experience?
The most realistic entry path is moving from a senior technical support specialist or help desk lead role into a formal management title, often within the same employer. Large Minnesota technology and healthcare employers, including those in the Twin Cities health system corridor, regularly promote from within when IT support team leads demonstrate project ownership and people management. Building an ITIL Foundation certification and taking on shift or queue lead responsibilities in a current role signals management readiness to Minnesota hiring teams without requiring prior manager-level titles.
Where can I find and apply to technical support manager jobs in Minnesota?
You can find and apply to technical support manager jobs in Minnesota on Migrate Mate, which lists current Minnesota openings across the Twin Cities, Rochester, and other markets in the state. Find roles that fit your experience and apply directly to the ones that match.
See All 28 Technical Support Manager Jobs in Minnesota
Find roles in Minnesota that match your experience and apply in just a few clicks.
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