Technology Director Jobs in Tennessee
Technology Director jobs in Tennessee are in strong demand, with active hiring concentrated in enterprise technology, healthcare IT, logistics, and financial services across experience levels from emerging leaders to seasoned executives. Nashville, Memphis, and Knoxville anchor most of the hiring, where established employers like HCA Healthcare, FedEx, and Tennessee Valley Authority maintain large technology operations and regularly seek directors to lead infrastructure, digital transformation, and cybersecurity programs. The most sought-after specialties in Tennessee are cloud architecture oversight, EHR system governance, and enterprise application strategy. Find a role that fits below and apply directly.
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The Director of User Services leads Lipscomb’s central IT user services and support operations, overseeing the Help Desk, Tier One support, Identity and Access Management (IAM), and enterprise-level software licensing. Serving as the primary Google Workspace for Education Administrator, this role ensures reliable technology services for faculty, staff, and students while maintaining front-line triage and efficient service routing across all institutional systems.
Key Responsibilities
Google Workspace for Education Administration
- Serve as the primary enterprise Google Workspace for Education administrator, managing domain settings, licenses, Organizational Units (OUs), delegated accounts, Google Groups, and mobile device management across student and employee domains.
- Manage Google Cloud Directory Sync (GCDS) with Active Directory for users, groups, and contacts.
- Evaluate and roll out new Google Workspace features, integrations, and third-party applications.
- Collaborate with the Lipscomb Cyber Security Team to maintain, configure, and enforce platform security controls, Data Loss Prevention (DLP) policies, and third-party app integrations in alignment with institutional risk management guidelines.
- Collaborate with the Lipscomb Tech Support Team on policy and permission changes for Google Chrome Device Management.
Help Desk Operations & Front-Line Support
- Direct daily operations of the Help Desk and User Support teams, establishing service level agreements (SLAs), escalation protocols, and quality standards.
- Mentor and evaluate support staff, fostering a service-oriented culture focused on user satisfaction and continuous improvement.
- Analyze ticketing trends to identify recurring technical issues, implement root-cause solutions, and optimize support workflows to maintain SLA standards.
- Guide the User Services Team in handling front-line support and ticket intake for all campus technologies, ensuring accurate triage and prompt routing to specialized teams.
- Lead the User Services Team in developing knowledge management protocols and standard operating procedures to maximize Tier 1 resolution during peak campus periods (e.g., start of term).
Identity & Access Management (IAM) & Compliance (Hybrid AD / Entra Environment)
- Provide strategic guidance to the IAM Administrator to orchestrate automated account provisioning, role transitions, role-based access controls, and de-provisioning tied to Student Information System (SIS) and HR lifecycle events.
- Provide oversight for Single Sign-On (SSO) and Multi-Factor Authentication (MFA) policy changes and enforcement.
- Partner with Lipscomb Cyber Security to conduct access audits, enforce least-privilege principles, and guarantee compliance with organizational security standards.
- Ensure all user support operations and access management practices strictly comply with FERPA standards and institutional privacy policies.
Qualifications & Core Competencies
- Experience: 5+ years of IT experience in a small team environment, managing support operations or IAM functions. Experience in an educational setting is preferred.
- Technical Expertise: Hands-on experience administering Google Workspace is required. Prior experience with higher ed IAM/ERP/SIS workflows (e.g., Workday, Anthology, Banner, FACTS, PeopleSoft) is strongly preferred. Knowledge or experience working with Varonis policy management with Google Drive will be beneficial.
- Identity Architecture: Solid understanding of IAM frameworks, directory services, and federated authentication systems (SAML, OAuth) in a hybrid Active Directory and Entra ID environment.
- Service Desk Leadership: Strong understanding of ITSM/ITIL frameworks, ticket routing logistics, and service desk metrics.
- Leadership & Soft Skills: Exceptional team leadership, vendor management, and cross-departmental communication skills, with a track record of navigating academic, administrative, and student environments.
Experience
Preferred- 5+ years of IT experience in a small team environment, managing support operations or IAM functions. Experience in an educational setting is preferred.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
The Director of User Services leads Lipscomb’s central IT user services and support operations, overseeing the Help Desk, Tier One support, Identity and Access Management (IAM), and enterprise-level software licensing. Serving as the primary Google Workspace for Education Administrator, this role ensures reliable technology services for faculty, staff, and students while maintaining front-line triage and efficient service routing across all institutional systems.
Key Responsibilities
Google Workspace for Education Administration
- Serve as the primary enterprise Google Workspace for Education administrator, managing domain settings, licenses, Organizational Units (OUs), delegated accounts, Google Groups, and mobile device management across student and employee domains.
- Manage Google Cloud Directory Sync (GCDS) with Active Directory for users, groups, and contacts.
- Evaluate and roll out new Google Workspace features, integrations, and third-party applications.
- Collaborate with the Lipscomb Cyber Security Team to maintain, configure, and enforce platform security controls, Data Loss Prevention (DLP) policies, and third-party app integrations in alignment with institutional risk management guidelines.
- Collaborate with the Lipscomb Tech Support Team on policy and permission changes for Google Chrome Device Management.
Help Desk Operations & Front-Line Support
- Direct daily operations of the Help Desk and User Support teams, establishing service level agreements (SLAs), escalation protocols, and quality standards.
- Mentor and evaluate support staff, fostering a service-oriented culture focused on user satisfaction and continuous improvement.
- Analyze ticketing trends to identify recurring technical issues, implement root-cause solutions, and optimize support workflows to maintain SLA standards.
- Guide the User Services Team in handling front-line support and ticket intake for all campus technologies, ensuring accurate triage and prompt routing to specialized teams.
- Lead the User Services Team in developing knowledge management protocols and standard operating procedures to maximize Tier 1 resolution during peak campus periods (e.g., start of term).
Identity & Access Management (IAM) & Compliance (Hybrid AD / Entra Environment)
- Provide strategic guidance to the IAM Administrator to orchestrate automated account provisioning, role transitions, role-based access controls, and de-provisioning tied to Student Information System (SIS) and HR lifecycle events.
- Provide oversight for Single Sign-On (SSO) and Multi-Factor Authentication (MFA) policy changes and enforcement.
- Partner with Lipscomb Cyber Security to conduct access audits, enforce least-privilege principles, and guarantee compliance with organizational security standards.
- Ensure all user support operations and access management practices strictly comply with FERPA standards and institutional privacy policies.
Qualifications & Core Competencies
- Experience: 5+ years of IT experience in a small team environment, managing support operations or IAM functions. Experience in an educational setting is preferred.
- Technical Expertise: Hands-on experience administering Google Workspace is required. Prior experience with higher ed IAM/ERP/SIS workflows (e.g., Workday, Anthology, Banner, FACTS, PeopleSoft) is strongly preferred. Knowledge or experience working with Varonis policy management with Google Drive will be beneficial.
- Identity Architecture: Solid understanding of IAM frameworks, directory services, and federated authentication systems (SAML, OAuth) in a hybrid Active Directory and Entra ID environment.
- Service Desk Leadership: Strong understanding of ITSM/ITIL frameworks, ticket routing logistics, and service desk metrics.
- Leadership & Soft Skills: Exceptional team leadership, vendor management, and cross-departmental communication skills, with a track record of navigating academic, administrative, and student environments.
Experience
Preferred- 5+ years of IT experience in a small team environment, managing support operations or IAM functions. Experience in an educational setting is preferred.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
See All 13 Technology Director Jobs in Tennessee
Find roles in Tennessee that match your experience and apply in just a few clicks.
Find Technology Director JobsTechnology Director Jobs by City in Tennessee
Where Tennessee roles are concentrated, by current openings.
Technology Director Job Market in Tennessee
A snapshot from current Tennessee openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
What Tennessee Employers Look For
The qualifications that appear most often in technology director jobs across Tennessee.
- Bachelor's degree in computer science, information systems, or a related technical field required
- Seven or more years of progressive IT leadership experience, including direct team management
- Demonstrated experience overseeing enterprise infrastructure, cloud platforms, or large-scale system migrations
- Proficiency with project governance frameworks such as ITIL, PMP, or Agile delivery models
- Experience managing vendor contracts, technology budgets, and cross-functional stakeholder relationships
- Strong background in cybersecurity compliance standards relevant to healthcare or regulated Tennessee industries
Technology Director Jobs in Tennessee: Frequently Asked Questions
How do you become a technology director in Tennessee?
Most technology directors in Tennessee reach the role through a combination of a bachelor's degree in computer science, information systems, or engineering, followed by progressive IT management experience. Tennessee does not require a state-issued license to hold this title, but employers in regulated sectors like healthcare often expect credentials such as PMP, CISM, or ITIL certification. Building leadership experience within Tennessee's strong healthcare IT, logistics, or financial services industries is the most direct path.
How much do technology directors make in Tennessee?
Technology directors in Tennessee earn a median of about $158,700 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $98,380 for the lowest 10% to over $237,640 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire technology directors in Tennessee?
Employers hiring technology directors in Tennessee right now include Deloitte, Humana, and Accenture, based on current listings on Migrate Mate as of October 2026. Tennessee's concentration of large healthcare systems, logistics companies, and regional financial institutions means technology director openings appear consistently across both corporate headquarters and major operational campuses statewide.
Which Tennessee cities have the most technology director jobs?
Nashville, Memphis, and Tennessee have the most technology director openings in Tennessee. Nashville dominates due to its dense healthcare, finance, and corporate technology headquarters, while Memphis draws demand from logistics and supply chain operations anchored by major distribution companies, and Knoxville benefits from energy sector employers and the University of Tennessee system's technology initiatives.
Are there remote technology director jobs in Tennessee?
Yes, and more than most fields. About 43% of technology director openings tied to Tennessee are remote or hybrid as of October 2026, reflecting the desk-based and strategic nature of the role. The functions most commonly performed remotely include vendor oversight, technology roadmap planning, and cross-functional project governance, while roles involving hands-on infrastructure management or on-site team leadership more often require in-person presence.
How can I get hired as a technology director in Tennessee with little or no experience?
The most realistic entry path is moving into a technology director role from a senior IT manager or solutions architect position at a large Tennessee employer, then building toward director-level responsibility. Healthcare systems like Vanderbilt University Medical Center and HCA Healthcare regularly develop internal IT leaders through management associate programs and cross-functional project lead roles. Earning a PMP or CISM credential while managing a mid-size team significantly strengthens a candidacy for first-time director roles in Tennessee.
Where can I find and apply to technology director jobs in Tennessee?
You can find and apply to technology director jobs in Tennessee on Migrate Mate, which lists current openings from employers hiring in the state right now. Search the available roles, find the ones that fit your background and location, and apply directly to the ones that match.
See All 13 Technology Director Jobs in Tennessee
Find roles in Tennessee that match your experience and apply in just a few clicks.
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