Fintech Jobs in Ohio with H-1B Sponsorship
Ohio's fintech sector offers H-1B visa sponsorship opportunities across Columbus, Cleveland, and Cincinnati, with employers ranging from regional banks building internal fintech divisions to payments processors and insurance technology firms. Companies like KeyBank, Huntington Bancshares, and Nationwide have sponsored H-1B workers in technology roles, making Ohio a practical destination for fintech professionals seeking sponsorship.
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Join the Intuit Customer Success team as a Senior Manager of Customer Success leading our Quickbooks Live Expert Network team. We’re looking to grow our team of talented individuals to help optimize our greatest resource, our people. You’ll be pivotal in delivering an awesome service experience for our Quickbooks Live customers through our Full-Service Monthly Bookkeeping offerings, to empower small business customers in powering prosperity. Our approach to customer service is ever evolving and is always focused on achieving the highest levels of customer satisfaction. We do this through customer-focused thinking, which will significantly impact our customer retention and growth, and therefore increased revenue. We are deeply customer obsessed and solve for customer pain through data driven insights and an innovation mindset. The Expert Network teams are at the core of this as we innovate, experiment, learn, pivot, and adopt change. In this role, you will be part of a leadership team that is at the center of creating a world class professional organization and an environment that facilitates our experts in doing the best work of their lives.
In this role, you will be responsible for managing a team of our expert Bookkeeping Managers in the Quickbooks Live Expert Network Domain team. You will be the advocate and voice of this growing team, a key leader in scaling support for new and existing offerings. You will be accountable for driving performance across multiple teams with efficiency and rigor, leading change management, platform improvements, work assignment and schedule adherence, as well as coaching your leaders to meet existing and new performance expectations.
Responsibilities
- Champion a customer and Expert experience focused environment…drive the Expert Network delivery teams and work with internal partners to deliver experiences that build relationships with our customers, resolve customer issues, attract, and retain our Experts, and create promoters across both groups.
- Manage a complex and fully geographically remote workforce, meeting Employee, Customer, and Business Outcomes.
- Responsible for ensuring your organization delivers on the Key Performance metrics which include, Books Done, Quality of Service, Net Promoter and Resolution Scores, Productivity and Efficiency Metrics like Queue SLA, Customer Serving Time, and Utilization, and team engagement metrics like Expert PRS, and Pulse.
- Drive innovation through experimentation and partnership with our Thrive (Lean Management) teams to create the optimum processes for our operational delivery, embodying a mindset of continuous improvement and designing solutions that drive customer growth and scale across our service offerings.
- Leading teams through exploring and testing new technologies or service methodology changes to address expert and customer needs.
- Observing, and understanding customer pain points; identifying problem areas and working cross functionally to drive improvements to the Quickbooks Live Experience.
- Play a key role in the QB Live leadership team, responsible for driving strategic initiatives and building strong partnerships and influence with our business partners.
- Developing subject matter expertise for new offerings and the existing Quickbooks Live ecosystem.
- Collaborating on Strategic direction for Service Delivery vision and designing footprint strategies for our domain experts.
- Working with forecast, demand, and experience teams to determine and improve baseline forecasts.
- Collaborate with Ops Strategy & Finance Partners to align on operational and financial plans to target.
- Participate in monthly and quarterly discussions with your extended team to assist in roadmap conversations driving expert experience improvements.
- Partner with your direct reports and operational partners like work force management and Real Time operations, training and learning teams to solidify assumptions into the capacity plan, enable and expedite a path to operationalize service delivery to scale.
- Continue the growth path of partnership with other Live services teams and resource flexibility to make QuickBooks Live Monthly Bookkeeping Team fungible and dynamic.
- Work with fellow senior leaders to develop and deliver a robust talent and performance review process to ensure high caliber expert, lead, and manager performance beyond peak season.
Qualifications
Proven track record of success and significant experience in a fast-paced organization, leading customer centric operations and teams.
The ideal candidate possesses:
- Bachelor's degree or equivalent practical experience, MBA or focus in Accounting/Finance a plus
- Minimum of 5 years of experience primarily in Service Delivery (Contact Center and Partner Management) and/or the Accounting industry in a people leadership role
- Deep familiarity with customer experience performance metrics, including, but not limited to: Customer Satisfaction, Speed to Completion, tNPS (Net Promoter Score) and interaction KPIs (Issue Resolution, Occupancy, Utilization, ASA, Transfer Rate, AHT, Customer Service Time, etc.)
- Customer focused and desire to understand and help design and deliver the end-to-end customer and expert experience
- Strong written and verbal communication skills and ability to present information in a clear and concise manner, influencing in a cross-matrixed environment.
- Ability to interpret and disseminate complex or ambiguous information to your team at point of need
- Experience in a dynamic work environment as a leader of change, managing and executing complex system and organizational change initiatives.
- Strong track record of managing multiple projects, deliverables, and workload, with a varying degree of complexity and deadlines.
- As this role will require collaboration across multiple teams, it will require up to 15% travel
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
Overview
Join the Intuit Customer Success team as a Senior Manager of Customer Success leading our Quickbooks Live Expert Network team. We’re looking to grow our team of talented individuals to help optimize our greatest resource, our people. You’ll be pivotal in delivering an awesome service experience for our Quickbooks Live customers through our Full-Service Monthly Bookkeeping offerings, to empower small business customers in powering prosperity. Our approach to customer service is ever evolving and is always focused on achieving the highest levels of customer satisfaction. We do this through customer-focused thinking, which will significantly impact our customer retention and growth, and therefore increased revenue. We are deeply customer obsessed and solve for customer pain through data driven insights and an innovation mindset. The Expert Network teams are at the core of this as we innovate, experiment, learn, pivot, and adopt change. In this role, you will be part of a leadership team that is at the center of creating a world class professional organization and an environment that facilitates our experts in doing the best work of their lives.
In this role, you will be responsible for managing a team of our expert Bookkeeping Managers in the Quickbooks Live Expert Network Domain team. You will be the advocate and voice of this growing team, a key leader in scaling support for new and existing offerings. You will be accountable for driving performance across multiple teams with efficiency and rigor, leading change management, platform improvements, work assignment and schedule adherence, as well as coaching your leaders to meet existing and new performance expectations.
Responsibilities
- Champion a customer and Expert experience focused environment…drive the Expert Network delivery teams and work with internal partners to deliver experiences that build relationships with our customers, resolve customer issues, attract, and retain our Experts, and create promoters across both groups.
- Manage a complex and fully geographically remote workforce, meeting Employee, Customer, and Business Outcomes.
- Responsible for ensuring your organization delivers on the Key Performance metrics which include, Books Done, Quality of Service, Net Promoter and Resolution Scores, Productivity and Efficiency Metrics like Queue SLA, Customer Serving Time, and Utilization, and team engagement metrics like Expert PRS, and Pulse.
- Drive innovation through experimentation and partnership with our Thrive (Lean Management) teams to create the optimum processes for our operational delivery, embodying a mindset of continuous improvement and designing solutions that drive customer growth and scale across our service offerings.
- Leading teams through exploring and testing new technologies or service methodology changes to address expert and customer needs.
- Observing, and understanding customer pain points; identifying problem areas and working cross functionally to drive improvements to the Quickbooks Live Experience.
- Play a key role in the QB Live leadership team, responsible for driving strategic initiatives and building strong partnerships and influence with our business partners.
- Developing subject matter expertise for new offerings and the existing Quickbooks Live ecosystem.
- Collaborating on Strategic direction for Service Delivery vision and designing footprint strategies for our domain experts.
- Working with forecast, demand, and experience teams to determine and improve baseline forecasts.
- Collaborate with Ops Strategy & Finance Partners to align on operational and financial plans to target.
- Participate in monthly and quarterly discussions with your extended team to assist in roadmap conversations driving expert experience improvements.
- Partner with your direct reports and operational partners like work force management and Real Time operations, training and learning teams to solidify assumptions into the capacity plan, enable and expedite a path to operationalize service delivery to scale.
- Continue the growth path of partnership with other Live services teams and resource flexibility to make QuickBooks Live Monthly Bookkeeping Team fungible and dynamic.
- Work with fellow senior leaders to develop and deliver a robust talent and performance review process to ensure high caliber expert, lead, and manager performance beyond peak season.
Qualifications
Proven track record of success and significant experience in a fast-paced organization, leading customer centric operations and teams.
The ideal candidate possesses:
- Bachelor's degree or equivalent practical experience, MBA or focus in Accounting/Finance a plus
- Minimum of 5 years of experience primarily in Service Delivery (Contact Center and Partner Management) and/or the Accounting industry in a people leadership role
- Deep familiarity with customer experience performance metrics, including, but not limited to: Customer Satisfaction, Speed to Completion, tNPS (Net Promoter Score) and interaction KPIs (Issue Resolution, Occupancy, Utilization, ASA, Transfer Rate, AHT, Customer Service Time, etc.)
- Customer focused and desire to understand and help design and deliver the end-to-end customer and expert experience
- Strong written and verbal communication skills and ability to present information in a clear and concise manner, influencing in a cross-matrixed environment.
- Ability to interpret and disseminate complex or ambiguous information to your team at point of need
- Experience in a dynamic work environment as a leader of change, managing and executing complex system and organizational change initiatives.
- Strong track record of managing multiple projects, deliverables, and workload, with a varying degree of complexity and deadlines.
- As this role will require collaboration across multiple teams, it will require up to 15% travel
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
Job Roles in Fintech in Ohio
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Get Access To All JobsFrequently Asked Questions
Which fintech companies in Ohio sponsor H-1B visas?
Several Ohio-based financial and technology companies have H-1B sponsorship histories, including KeyBank, Huntington Bancshares, Nationwide Insurance, and Fifth Third Bancorp. Payments and insurtech firms operating out of Columbus and Cincinnati have also filed H-1B petitions for technology roles. Sponsorship patterns can be confirmed by searching OFLC disclosure data, which publicly lists certified Labor Condition Applications by employer.
Which cities in Ohio have the most fintech H-1B sponsorship jobs?
Columbus is Ohio's largest hub for fintech H-1B roles, driven by its concentration of insurance technology companies, regional banks, and a growing startup ecosystem around the Columbus Collaboratory. Cleveland is a secondary market, anchored by established financial institutions like KeyBank and PNC's regional operations. Cincinnati adds meaningful volume through Fifth Third Bancorp and fintech-adjacent payments companies headquartered in the area.
What types of fintech roles typically qualify for H-1B sponsorship in Ohio?
H-1B sponsorship in Ohio's fintech sector most commonly covers roles that meet the specialty occupation standard, meaning a bachelor's degree or higher in a specific field is normally required. Software engineers, data scientists, machine learning engineers, cybersecurity analysts, quantitative analysts, and financial systems architects are the roles most frequently sponsored. General business or operations roles without a specific degree requirement are less likely to qualify.
How do I find fintech H-1B sponsorship jobs in Ohio?
Migrate Mate is built specifically for this search. You can filter by Ohio, H-1B visa type, and the fintech industry to see roles from employers with documented sponsorship histories. This saves significant time compared to applying broadly and discovering late in the process that a company does not sponsor. Migrate Mate surfaces fintech H-1B jobs in Ohio from Columbus, Cleveland, and Cincinnati in one place.
Are there any Ohio-specific considerations for H-1B sponsorship in fintech?
Ohio does not impose state-level visa requirements, but fintech employers in the state are often regulated financial institutions, which can affect hiring timelines. Banks and insurance companies may require background checks or licensing that add steps beyond standard H-1B processing. Ohio's cost of living relative to coastal markets also means prevailing wage requirements may differ from those in San Francisco or New York, which can influence how employers structure offers for sponsored roles.
What is the prevailing wage for H-1B fintech jobs in Ohio?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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