Business Operations Manager Jobs in Arizona
Business Operations Manager jobs in Arizona are in strong demand, with active hiring concentrated in technology, financial services, healthcare administration, and defense contracting across experience levels from coordinator to senior director. Phoenix and Scottsdale lead hiring volume, with Tempe and Chandler close behind, and employers like Intel, Banner Health, and American Express running large operations functions in the state. Process improvement, cross-functional project leadership, and vendor and contract management are the most sought-after specializations in Arizona postings. Find a role that fits below and apply directly.
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Business Operations Manager | Plumbing & HVAC | Multi-Location
How to Apply
Apply through email only: devynn@thompsonfamilyplumbing.com.Please do not call the office about this position. If selected for the next step, we will contact you directly.
Thompson Family Plumbing & Drain
Overview
Thompson Family Plumbing & Drain is a family-owned service business founded in 2013. Our services include plumbing, drains, sewer, septic, and Arizona heating and air. We are building for long-term, profitable growth through strong leaders, quality work, and fresh ideas._ Earn More Than Your Salary if Team hits goals_
We are looking for a Business Operations Manager who can turn that vision into daily results across our California and Arizona operations. This role brings together day-to-day management and strategic planning, with a focus on aligning sales, profitability, customer service, and team performance with business priorities.
Reporting to the CEO, you will lead through department managers. You will help them build strong departments, solve problems, and deliver results without depending on the owners for routine decisions. This is a manager-of-managers role. Success is not personally covering every gap. Success is developing people who can handle the work, make good decisions, and keep their commitments.
Responsibilities
Develop managers and hold the standard
- Turn company priorities into clear department outcomes with a named owner, deadline, and proof of completion.
- Coach managers to make sound decisions within their authority instead of taking their work back.
- Address missed commitments early. Identify whether the cause is training, staffing, unclear direction, or poor follow-through, then take the right action.
- Give direct, fair feedback. Recognize real wins, listen to concerns, and follow through on development plans.
- Work with the responsible leaders on hiring, onboarding, training, and backup coverage.
Keep daily operations moving
- Hold managers accountable for the full customer experience, from first contact and booking through dispatch, sales handoff, job readiness, completed work, and closeout.
- Make sure sold jobs move into completed, invoiced, and collected work.
- Resolve delays involving scope, materials, permits, scheduling, and customer decisions.
- Fix problems between departments before they become missed promises, wasted trips, or owner emergencies.
- Verify completion in the normal operating systems. A message saying “handled” is not the same as a finished result.
- Support the assigned coverage plan for a business that serves customers around the clock.
Protect profit and cash
- Read financial and operating reports. Explain what changed, why it matters, and what action is needed.
- Understand the difference between sold work, completed revenue, and collected cash. Review California and Arizona results separately.
- Coach managers on job costs, labor use, overtime prevention, purchasing, inventory, returns, and rework.
- Work with accounting on accurate financial information, collections, and funding delays while respecting payroll, spending, and approval controls.
- Protect profit through good planning and quality work, not shortcuts that hurt customers or employees.
- Support sales activities and business growth through clear handoffs and accurate job pricing.
Protect customer trust
- Make sure each open customer concern has an owner, next action, and next update time.
- Hold managers accountable for clear expectations, timely communication, honest options, and proper closeout.
- Use complaints, callbacks, and reviews to identify causes and improve the work.
- Verify the customer’s outcome before calling an issue closed.
Improve systems and contribute to strategic planning
- Use existing reports and work records to identify the few issues that matter most.
- Remove duplicate steps and recurring problems. Do not add meetings, checklists, or reports unless they improve the operation.
- Work with our automation lead to reduce manual work while preserving safety, quality, financial, and customer controls.
- Bring facts, options, and a recommendation when a decision needs CEO approval.
- Raise concerns respectfully, accept feedback, and carry out agreed direction consistently.
- Own your mistakes and show what changed afterward.
Requirements
- A proven record leading managers in plumbing, HVAC, or a comparable field-service business.
- Demonstrated ability to lead and develop teams, with measurable examples of improving results through other leaders, not only through your own effort.
- Knowledge of business and operations management.
- Financial management skills, including profit and loss statements, job costing, labor costs, margins, and cash flow.
- Working knowledge of ServiceTitan and how calls, estimates, jobs, invoices, and reports connect.
- Ability to support sales and customer service.
- Strategic thinking and sound judgment under pressure. You know when to decide, when to coach, and when safety, legal risk, money, or authority requires escalation.
- Strong communication, organization, and decision-making skills, including the ability to have hard conversations with care and respect.
- Confidence using Slack, spreadsheets, and digital workflows to manage a distributed team.
Strong advantages: Multi-location experience and practical use of AI or automation.
What Success Looks Like
- Managers deliver commitments and make routine decisions within clear boundaries.
- Revenue, profit, customer, quality, and people results improve against agreed targets.
- Repeat problems and avoidable owner interventions decrease without hiding concerns or delaying necessary escalation.
- Employees know what is expected, receive useful coaching, and see a future here.
- Improvements last because the responsible managers own them.
We review performance against measurable role outcomes and actual work evidence. We value progress, but activity alone is not the result.
Our Values
Consistency, Accountability, Excellence, Honesty, Growth, Zeal, and Adaptability. We care about both the standard and how people are treated. We want a leader who will help build a business where people are proud of their work, customers trust our promises, and owners are not at the center of every decision.
How to Apply
Apply through email only: devynn@thompsonfamilyplumbing.com. Please do not call the office about this position. If selected for the next step, we will contact you directly.
Submit your resume and include one example of a manager you developed and one operating result you improved. Tell us the starting point, what you changed, the result, and how long it held.
Finalists should be prepared to discuss their results, complete a role-related work sample, and provide professional references. Reasonable accommodations are available during the hiring process.
We evaluate applicants on job-related qualifications without discrimination based on characteristics protected by law.
Pay: $65,500.00 - $76,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Employee Management: 5 years (Required)
Ability to Relocate:
- Lake Havasu City, AZ 86404: Relocate before starting work (Required)
Willingness to travel:
- 50% (Required)
Work Location: In person
Business Operations Manager | Plumbing & HVAC | Multi-Location
How to Apply
Apply through email only: devynn@thompsonfamilyplumbing.com.Please do not call the office about this position. If selected for the next step, we will contact you directly.
Thompson Family Plumbing & Drain
Overview
Thompson Family Plumbing & Drain is a family-owned service business founded in 2013. Our services include plumbing, drains, sewer, septic, and Arizona heating and air. We are building for long-term, profitable growth through strong leaders, quality work, and fresh ideas._ Earn More Than Your Salary if Team hits goals_
We are looking for a Business Operations Manager who can turn that vision into daily results across our California and Arizona operations. This role brings together day-to-day management and strategic planning, with a focus on aligning sales, profitability, customer service, and team performance with business priorities.
Reporting to the CEO, you will lead through department managers. You will help them build strong departments, solve problems, and deliver results without depending on the owners for routine decisions. This is a manager-of-managers role. Success is not personally covering every gap. Success is developing people who can handle the work, make good decisions, and keep their commitments.
Responsibilities
Develop managers and hold the standard
- Turn company priorities into clear department outcomes with a named owner, deadline, and proof of completion.
- Coach managers to make sound decisions within their authority instead of taking their work back.
- Address missed commitments early. Identify whether the cause is training, staffing, unclear direction, or poor follow-through, then take the right action.
- Give direct, fair feedback. Recognize real wins, listen to concerns, and follow through on development plans.
- Work with the responsible leaders on hiring, onboarding, training, and backup coverage.
Keep daily operations moving
- Hold managers accountable for the full customer experience, from first contact and booking through dispatch, sales handoff, job readiness, completed work, and closeout.
- Make sure sold jobs move into completed, invoiced, and collected work.
- Resolve delays involving scope, materials, permits, scheduling, and customer decisions.
- Fix problems between departments before they become missed promises, wasted trips, or owner emergencies.
- Verify completion in the normal operating systems. A message saying “handled” is not the same as a finished result.
- Support the assigned coverage plan for a business that serves customers around the clock.
Protect profit and cash
- Read financial and operating reports. Explain what changed, why it matters, and what action is needed.
- Understand the difference between sold work, completed revenue, and collected cash. Review California and Arizona results separately.
- Coach managers on job costs, labor use, overtime prevention, purchasing, inventory, returns, and rework.
- Work with accounting on accurate financial information, collections, and funding delays while respecting payroll, spending, and approval controls.
- Protect profit through good planning and quality work, not shortcuts that hurt customers or employees.
- Support sales activities and business growth through clear handoffs and accurate job pricing.
Protect customer trust
- Make sure each open customer concern has an owner, next action, and next update time.
- Hold managers accountable for clear expectations, timely communication, honest options, and proper closeout.
- Use complaints, callbacks, and reviews to identify causes and improve the work.
- Verify the customer’s outcome before calling an issue closed.
Improve systems and contribute to strategic planning
- Use existing reports and work records to identify the few issues that matter most.
- Remove duplicate steps and recurring problems. Do not add meetings, checklists, or reports unless they improve the operation.
- Work with our automation lead to reduce manual work while preserving safety, quality, financial, and customer controls.
- Bring facts, options, and a recommendation when a decision needs CEO approval.
- Raise concerns respectfully, accept feedback, and carry out agreed direction consistently.
- Own your mistakes and show what changed afterward.
Requirements
- A proven record leading managers in plumbing, HVAC, or a comparable field-service business.
- Demonstrated ability to lead and develop teams, with measurable examples of improving results through other leaders, not only through your own effort.
- Knowledge of business and operations management.
- Financial management skills, including profit and loss statements, job costing, labor costs, margins, and cash flow.
- Working knowledge of ServiceTitan and how calls, estimates, jobs, invoices, and reports connect.
- Ability to support sales and customer service.
- Strategic thinking and sound judgment under pressure. You know when to decide, when to coach, and when safety, legal risk, money, or authority requires escalation.
- Strong communication, organization, and decision-making skills, including the ability to have hard conversations with care and respect.
- Confidence using Slack, spreadsheets, and digital workflows to manage a distributed team.
Strong advantages: Multi-location experience and practical use of AI or automation.
What Success Looks Like
- Managers deliver commitments and make routine decisions within clear boundaries.
- Revenue, profit, customer, quality, and people results improve against agreed targets.
- Repeat problems and avoidable owner interventions decrease without hiding concerns or delaying necessary escalation.
- Employees know what is expected, receive useful coaching, and see a future here.
- Improvements last because the responsible managers own them.
We review performance against measurable role outcomes and actual work evidence. We value progress, but activity alone is not the result.
Our Values
Consistency, Accountability, Excellence, Honesty, Growth, Zeal, and Adaptability. We care about both the standard and how people are treated. We want a leader who will help build a business where people are proud of their work, customers trust our promises, and owners are not at the center of every decision.
How to Apply
Apply through email only: devynn@thompsonfamilyplumbing.com. Please do not call the office about this position. If selected for the next step, we will contact you directly.
Submit your resume and include one example of a manager you developed and one operating result you improved. Tell us the starting point, what you changed, the result, and how long it held.
Finalists should be prepared to discuss their results, complete a role-related work sample, and provide professional references. Reasonable accommodations are available during the hiring process.
We evaluate applicants on job-related qualifications without discrimination based on characteristics protected by law.
Pay: $65,500.00 - $76,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Employee Management: 5 years (Required)
Ability to Relocate:
- Lake Havasu City, AZ 86404: Relocate before starting work (Required)
Willingness to travel:
- 50% (Required)
Work Location: In person
See All 36 Business Operations Manager Jobs in Arizona
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Find JobsBusiness Operations Manager Jobs by City in Arizona
Where Arizona roles are concentrated, by current openings.
Business Operations Manager Job Market in Arizona
A snapshot from current Arizona openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Banking & Financial Services
- Healthcare & Medical Services
- Fintech
- Electronics & Hardware
- Investment & Asset Management
What Arizona Employers Look For
The qualifications that appear most often in business operations manager jobs across Arizona.
- Bachelor's degree in business administration, operations management, or a related field required
- Five or more years of progressive operations or business management experience preferred
- Demonstrated experience leading cross-functional teams and managing competing priorities
- Proficiency with ERP systems, workflow automation tools, or business intelligence platforms
- Strong analytical skills with experience building operational metrics and performance dashboards
- PMP, Lean Six Sigma, or similar process improvement certification is a plus
Business Operations Manager Jobs in Arizona: Frequently Asked Questions
How do you become a business operations manager in Arizona?
Most business operations manager roles in Arizona require a bachelor's degree in business administration, operations management, or a closely related field, and Arizona does not issue a state license for the role. Employers in Phoenix and Scottsdale typically look for candidates who have moved up through analyst, coordinator, or team lead positions. A Lean Six Sigma Green Belt, PMP certification, or MBA strengthens your candidacy noticeably in Arizona's technology and healthcare markets.
How much do business operations managers make in Arizona?
Business operations managers in Arizona earn a median of about $94,800 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $47,990 for the lowest 10% to over $220,280 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire business operations managers in Arizona?
Employers hiring business operations managers in Arizona right now include Avnet, onsemi, and HonorHealth, based on current listings on Migrate Mate as of November 2026. Arizona's concentration of corporate regional headquarters, defense contractors, and large healthcare systems means openings appear consistently across industries rather than clustering in a single sector.
Which Arizona cities have the most business operations manager jobs?
Phoenix, Scottsdale, and Tempe have the most business operations manager openings in Arizona. Phoenix anchors the market because of its dense mix of Fortune 500 regional offices, financial services firms, and healthcare networks, while Scottsdale and Tempe add volume through technology companies, consulting firms, and university-affiliated enterprises that also maintain substantial operations functions.
Are there remote business operations manager jobs in Arizona?
Yes, and more than many fields, since much of the role centers on data analysis, process design, and cross-functional coordination that translates well to remote work. About 54% of business operations manager openings tied to Arizona are remote or hybrid as of November 2026, reflecting the desk-heavy nature of the work. Strategic planning, reporting, and vendor management tasks are most commonly performed remotely, while direct team oversight and facilities-related duties typically require an on-site presence.
How can I get hired as a business operations manager in Arizona with little or no experience?
The most realistic entry path is moving into an operations coordinator or business analyst role at a large Arizona employer and building toward the manager title from within. Banner Health, Intel, and American Express all hire operations associates and rotational program participants who are newer to the field. A Lean Six Sigma White or Yellow Belt certification, proficiency in data tools like Excel or Tableau, and documented project contributions from internships or adjacent roles in finance, supply chain, or project administration all strengthen early-career applications in Arizona's market.
Where can I find and apply to business operations manager jobs in Arizona?
You can find and apply to business operations manager jobs in Arizona on Migrate Mate, which lists current Arizona openings across industries and experience levels. Search the available roles, identify the ones that match your background and target location, and apply directly to the ones that fit.
See All 36 Business Operations Manager Jobs in Arizona
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