Operations Jobs at Hertz with Visa Sponsorship
Hertz Operations roles span fleet coordination, branch management, and logistics across a large U.S. footprint. The company has a track record of sponsoring international workers in this function, supporting candidates through H-1B, Green Card, and OPT pathways as part of its broader talent strategy.
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Get Access To All JobsCustomer Operations Manager
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.
What You’ll Get:
- The starting salary for this role is $57,000 annually, commensurate of experience.
- Bonus: Eligible
- Stock: Eligible
- Stock Options: Eligible
- Profit Sharing: Eligible
- Bonus Plans: Eligible
- Reimbursement for Travel Expenses (as applicable, per Company policy guidelines)
- Paid Time Off / Vacation / Paid observed Holidays (Accruals start at 1.25 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays)
- Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
- Up to 40% off the base rate of any standard Hertz Rental
- Medical, Dental & Vision plan options
- Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
- Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts – Theme Park Tickets, Gym Discounts & more
What You’ll Do:
- Responsible for daily customer operations and revenue generation for their assigned function
- Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
- Resolves customer issues, ensuring a positive customer experience
- Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
- Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
- Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
- Conducts performance evaluations that are timely and constructive, where applicable
- Participates in the recruiting process, as required
- Provides management with various updates and indicators as requested
- Remains current on all administrative duties according to company policy
What We’re Looking For:
- 1-3 years’ experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
- High School Diploma required, Bachelor’s Degree preferred
- Moderate proficiency in Microsoft Office Suite
- Ability to collaborate with internal and external stakeholders
- Flexible and adaptable; ability to work effectively in ambiguous situations
- Excellent verbal and written communication skills
- Ability to address and resolve customer service challenges
- Results driven, ability to make decisions and help solve problems
- Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
- Ability to drive process and organizational change
- Ability to influence
- Ability to motivate teams and keep a positive attitude in a fast-paced environment
- Ability to work under minimal supervision with a goal-oriented mindset
- Ability to see the big picture and leverage critical thinking and decision-making skills
- Excellent organization, time management, delegation, and prioritization skills.
- Courageous leadership and accountability
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
Customer Operations Manager
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.
What You’ll Get:
- The starting salary for this role is $57,000 annually, commensurate of experience.
- Bonus: Eligible
- Stock: Eligible
- Stock Options: Eligible
- Profit Sharing: Eligible
- Bonus Plans: Eligible
- Reimbursement for Travel Expenses (as applicable, per Company policy guidelines)
- Paid Time Off / Vacation / Paid observed Holidays (Accruals start at 1.25 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays)
- Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
- Up to 40% off the base rate of any standard Hertz Rental
- Medical, Dental & Vision plan options
- Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
- Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts – Theme Park Tickets, Gym Discounts & more
What You’ll Do:
- Responsible for daily customer operations and revenue generation for their assigned function
- Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
- Resolves customer issues, ensuring a positive customer experience
- Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
- Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
- Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
- Conducts performance evaluations that are timely and constructive, where applicable
- Participates in the recruiting process, as required
- Provides management with various updates and indicators as requested
- Remains current on all administrative duties according to company policy
What We’re Looking For:
- 1-3 years’ experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
- High School Diploma required, Bachelor’s Degree preferred
- Moderate proficiency in Microsoft Office Suite
- Ability to collaborate with internal and external stakeholders
- Flexible and adaptable; ability to work effectively in ambiguous situations
- Excellent verbal and written communication skills
- Ability to address and resolve customer service challenges
- Results driven, ability to make decisions and help solve problems
- Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
- Ability to drive process and organizational change
- Ability to influence
- Ability to motivate teams and keep a positive attitude in a fast-paced environment
- Ability to work under minimal supervision with a goal-oriented mindset
- Ability to see the big picture and leverage critical thinking and decision-making skills
- Excellent organization, time management, delegation, and prioritization skills.
- Courageous leadership and accountability
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
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Get Access To All JobsTips for Finding Operations Jobs at Hertz Jobs
Frame your credentials around operational scale
Hertz Operations roles demand experience managing high-volume, time-sensitive workflows. Tailor your resume to highlight fleet turnover metrics, shift coordination, or multi-site logistics so hiring managers see direct relevance before sponsorship even enters the conversation.
Target branch manager pipeline roles specifically
Hertz consistently fills Operations headcount through its branch and area manager tracks. Applying to these structured pipelines, rather than ad hoc postings, puts you in front of teams that have navigated sponsorship before and know the internal approval process.
Confirm E-Verify enrollment before accepting any offer
Hertz participates in E-Verify, which is required for OPT and STEM OPT employment. Before signing, verify the specific branch or entity on the offer letter is enrolled, since large rental companies sometimes operate through subsidiary legal entities with separate E-Verify registrations.
Align your H-1B timeline with Hertz's hiring calendar
USCIS's H-1B cap registration window opens in March. Hertz Operations hiring peaks in late winter ahead of summer fleet demand, so targeting offers between December and February gives your employer enough lead time to register and file before the deadline.
Use Migrate Mate to filter open Operations roles at Hertz by visa type
Hertz posts Operations positions across dozens of markets simultaneously. Use Migrate Mate to filter listings by the visa categories Hertz has sponsored in this function so you're only spending time on roles where sponsorship is a realistic outcome.
Prepare for PERM documentation early if targeting a Green Card
Hertz has sponsored EB-2 and EB-3 Green Cards for Operations staff, which requires a DOL PERM labor certification that can take a year or more. Ask during the offer stage whether the role is eligible so you can gather employment history records and educational credentials before the process starts.
Operations at Hertz jobs are hiring across the US. Find yours.
Find Operations at Hertz JobsFrequently Asked Questions
Does Hertz sponsor H-1B visas for Operations roles?
Yes, Hertz has a documented history of sponsoring H-1B visas for Operations positions. Sponsorship is most common for roles that meet USCIS's specialty occupation standard, typically those requiring a bachelor's degree in a related field. Your best path is to confirm sponsorship eligibility directly during the recruiter screening call before progressing through the interview process.
How do I apply for Operations jobs at Hertz?
Apply directly through Hertz's careers portal or use Migrate Mate, which aggregates Hertz Operations listings filtered by visa sponsorship type so you can identify the right roles faster. Tailor your application to the specific function, whether that's fleet operations, branch management, or logistics, and address sponsorship needs in your cover materials rather than waiting for the employer to raise it.
Which visa types are commonly used for Operations roles at Hertz?
Hertz sponsors H-1B visas for qualifying Operations roles and has filed EB-2 and EB-3 petitions for permanent residence in this function. F-1 OPT and STEM OPT are also supported for recent graduates, provided the employing entity is enrolled in E-Verify. TN status is available for Canadian and Mexican nationals in eligible occupational categories that align with Operations job duties.
What qualifications does Hertz expect for sponsored Operations positions?
Most sponsored Operations roles at Hertz require a bachelor's degree in business, supply chain, logistics, or a related field, since H-1B eligibility depends on the role qualifying as a specialty occupation under USCIS standards. Hands-on experience in fleet management, rental operations, or multi-unit retail operations is a strong differentiator, and candidates who can demonstrate familiarity with high-throughput, customer-facing environments tend to progress further.
How long does the sponsorship process typically take for Hertz Operations hires?
For H-1B, the USCIS cap registration window runs in March, with employment starting October 1 at the earliest, meaning the full timeline from offer to work authorization is often six to eight months. STEM OPT extensions take roughly 90 days to process. Green Card sponsorship through PERM is a multi-year process. Clarifying which pathway applies to your role early in negotiations helps you plan accordingly.
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