Business Operations Manager Jobs at JPMorganChase with Visa Sponsorship
Business Operations Manager roles at JPMorganChase sit at the intersection of financial services strategy and large-scale organizational execution. JPMorganChase has a consistent track record of sponsoring work visas for this function, making it a realistic target for internationally qualified candidates building a career in the U.S.
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Get Access To All JobsJOB DESCRIPTION
Join a center-led Customer Experience (CX) transformation team shaping omni-channel experiences by identifying friction, aligning partners, and scaling what works. Bring an interest in communications and analytics to help accelerate smarter, more seamless customer journeys.
As the Digital Operations Collaboration Lead in the CX transformation team, you will lead initiatives that seamlessly integrate digital solutions with the Consumer & Community Banking (CCB) Operations Digital Champion team, reducing friction and enhancing customer experiences across omnichannel platforms. You will be responsible for developing and implementing strategies that drive operational efficiencies, ensuring that our digital initiatives align with business objectives and customer needs. Your ability to collaborate with cross-functional teams will be key in identifying and prioritizing initiatives that improve customer satisfaction and drive strategic growth. You will track and analyze key success metrics, providing insights that inform strategic decisions and promote data-driven decision-making. By championing innovation and continuous improvement, you will foster a culture of collaboration and excellence, ensuring that our digital offerings remain competitive and impactful.
Job Responsibilities:
- Develop and implement strategies and processes to integrate digital solutions with CCB Operations, enhancing customer journeys and reducing friction.
- Collaborate with cross-functional teams to identify and prioritize initiatives that drive operational efficiencies and improve customer experience.
- Develop and implement framework and approach to operationalizing development of industry leading customer journeys.
- Lead efforts to track and analyze key success metrics, providing insights to inform strategic decisions.
- Partner with stakeholders to ensure alignment of digital initiatives with business objectives and customer needs.
- Champion innovation and continuous improvement, fostering a culture of collaboration and data-driven decision-making.
- Promote and market the successes and learnings across key stakeholders and partner teams to drive increased awareness and adoption of a journey-led approach to driving innovation.
Required Qualifications, Capabilities, and Skills:
- 8+ years of experience in digital operations, strategy, or a related field.
- Strong analytical and problem-solving skills, with the ability to drive actionable insights.
- Excellent communication and collaboration skills, with experience working in a matrixed organization.
- Proven ability to lead cross-functional teams and manage complex projects.
Preferred Qualifications, Capabilities, and Skills:
- Experience in financial services or a similar industry is preferred.
About us
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
JOB DESCRIPTION
Join a center-led Customer Experience (CX) transformation team shaping omni-channel experiences by identifying friction, aligning partners, and scaling what works. Bring an interest in communications and analytics to help accelerate smarter, more seamless customer journeys.
As the Digital Operations Collaboration Lead in the CX transformation team, you will lead initiatives that seamlessly integrate digital solutions with the Consumer & Community Banking (CCB) Operations Digital Champion team, reducing friction and enhancing customer experiences across omnichannel platforms. You will be responsible for developing and implementing strategies that drive operational efficiencies, ensuring that our digital initiatives align with business objectives and customer needs. Your ability to collaborate with cross-functional teams will be key in identifying and prioritizing initiatives that improve customer satisfaction and drive strategic growth. You will track and analyze key success metrics, providing insights that inform strategic decisions and promote data-driven decision-making. By championing innovation and continuous improvement, you will foster a culture of collaboration and excellence, ensuring that our digital offerings remain competitive and impactful.
Job Responsibilities:
- Develop and implement strategies and processes to integrate digital solutions with CCB Operations, enhancing customer journeys and reducing friction.
- Collaborate with cross-functional teams to identify and prioritize initiatives that drive operational efficiencies and improve customer experience.
- Develop and implement framework and approach to operationalizing development of industry leading customer journeys.
- Lead efforts to track and analyze key success metrics, providing insights to inform strategic decisions.
- Partner with stakeholders to ensure alignment of digital initiatives with business objectives and customer needs.
- Champion innovation and continuous improvement, fostering a culture of collaboration and data-driven decision-making.
- Promote and market the successes and learnings across key stakeholders and partner teams to drive increased awareness and adoption of a journey-led approach to driving innovation.
Required Qualifications, Capabilities, and Skills:
- 8+ years of experience in digital operations, strategy, or a related field.
- Strong analytical and problem-solving skills, with the ability to drive actionable insights.
- Excellent communication and collaboration skills, with experience working in a matrixed organization.
- Proven ability to lead cross-functional teams and manage complex projects.
Preferred Qualifications, Capabilities, and Skills:
- Experience in financial services or a similar industry is preferred.
About us
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
See all 79+ Business Operations Manager at JPMorganChase jobs
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Get Access To All JobsTips for Finding Business Operations Manager Jobs at JPMorganChase Jobs
Frame Your Experience Around Cross-Functional Oversight
JPMorganChase Business Operations Manager roles typically require demonstrated experience coordinating across multiple business lines. Tailor your resume to show you've managed workflows, reporting cycles, or governance processes that span departments, not just single teams.
Target Roles Within Specific Lines of Business
JPMorganChase hires Business Operations Managers across Corporate and Investment Bank, Asset and Wealth Management, and Consumer and Community Banking. Applying within a division that matches your sector background significantly strengthens your candidacy and speeds up internal hiring decisions.
Understand Which Visa Types This Role Supports
Business Operations Manager positions at JPMorganChase have been sponsored under H-1B, E-3, and H-1B1 visa categories. If you're an Australian citizen, the E-3 path avoids the H-1B lottery entirely and operates on a consular processing timeline you can plan around.
Clarify Sponsorship Intentions Before Offer Stage
Large financial institutions route sponsorship approvals through centralized immigration teams, not individual hiring managers. Ask your recruiter explicitly whether the role is approved for sponsorship before you reach the offer stage to avoid surprises after you've passed final interviews.
Prepare Your Credential Documentation Early
For H-1B or E-3 petitions, USCIS requires evidence that your degree directly relates to the specialty occupation. Business operations roles can face scrutiny on this, so gather transcripts, degree equivalency evaluations, and employment verification letters before your first interview.
Use Migrate Mate to Find Open Roles Efficiently
Business Operations Manager openings at JPMorganChase span multiple divisions and post at different times throughout the year. Use Migrate Mate to filter and track roles at JPMorganChase that are open to visa sponsorship, so you're applying to verified opportunities without sifting through listings manually.
Business Operations Manager at JPMorganChase jobs are hiring across the US. Find yours.
Find Business Operations Manager at JPMorganChase JobsFrequently Asked Questions
Does JPMorganChase sponsor H-1B visas for Business Operations Managers?
Yes, JPMorganChase sponsors H-1B visas for Business Operations Manager roles. Sponsorship is handled through the company's central immigration team, so eligibility is determined at the corporate level rather than by individual hiring managers. Confirm sponsorship approval for a specific role with your recruiter before reaching the offer stage, as not every posting will automatically qualify.
Which visa types does JPMorganChase use for Business Operations Manager roles?
JPMorganChase sponsors Business Operations Managers under the H-1B, H-1B1, E-3, and Green Card categories including EB-2 and EB-3. The E-3 is available exclusively to Australian citizens and bypasses the H-1B lottery. H-1B1 is available to citizens of Chile and Singapore. Your visa pathway will depend on your nationality and the specific role's approval status.
How do I apply for Business Operations Manager jobs at JPMorganChase?
Applications go through JPMorganChase's careers portal. Search by job title and filter by location to find relevant openings across divisions like the Corporate and Investment Bank or Asset and Wealth Management. You can also use Migrate Mate to browse Business Operations Manager roles at JPMorganChase that are verified for visa sponsorship, which saves time if you're specifically targeting sponsored positions.
What qualifications does JPMorganChase expect for Business Operations Manager candidates?
JPMorganChase typically looks for a bachelor's degree in business, finance, or a related field, along with experience managing operational workflows across business units in financial services. Strong candidates demonstrate familiarity with governance frameworks, cross-functional reporting, and process improvement. For visa sponsorship purposes, your degree should clearly align with the role's specialty occupation classification.
How do I plan around the H-1B timeline when targeting a role at JPMorganChase?
The H-1B cap filing window opens in March each year for an October 1 start date. JPMorganChase typically initiates sponsorship paperwork well in advance of the USCIS registration window. If you're on OPT or STEM OPT, coordinate your expected end date against the cap timeline early. Missing the annual window means waiting another year, so clarity on your authorization expiry is essential before you accept an offer.
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