Customer Experience Manager Jobs in Missouri
Customer Experience Manager jobs in Missouri concentrate in retail, financial services, healthcare, and telecommunications, with demand strong at both the mid-level and senior leadership tiers. Kansas City, St. Louis, and Springfield account for the largest share of openings, where established employers like Cerner (Oracle Health), Edward Jones, and O'Reilly Auto Parts regularly hire for these roles. The most in-demand specialties are customer journey strategy, digital experience management, and voice-of-the-customer program leadership. Scan the live roles below and apply to whichever ones fit.
Find JobsOverview
Showing 5 of 20+ Customer Experience Manager jobs
Building People that Build the world.
With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.
How you will make an Impact (Job Summary)
SPX is a diverse team of unique individuals who all make an impact. The Customer Experience Specialist Intern will support the Customer Service department in enhancing customer experience processes. This internship offers a hands-on learning opportunity for students or recent graduates interested in project management, process improvement, and customer experience strategy. You will gain practical experience analyzing customer feedback, identifying improvement opportunities, and collaborating across departments to drive results.
What you can expect in this role (Job Responsibilities)
While each day brings new opportunities at SPX, your core responsibilities will be:
Analyze Customer Data:
Evaluate customer feedback and metrics to identify trends, patterns, and actionable insights.
Assist in creating reports using raw data in Excel; knowledge of Power BI is a plus.
Shadowing and Collaboration:
Shadow Customer Service Managers during meetings and customer interactions to understand customer experience processes.
Participate in cross-departmental meetings to learn about collaboration's role in improving customer satisfaction.
Communication Development:
Develop and refine verbal and written communication skills for effective interaction with customers and stakeholders.
Learn best practices for crafting clear, concise, and professional messaging for customer communication.
Process Improvement:
Assist in evaluating processes across plants to identify opportunities for efficiency and improvement.
Collaborate with team members to develop and implement innovative solutions.
What we are looking for (Experience, Knowledge, Skills, Abilities, Education)
We each bring something to the table, and we are looking for someone who has:
Required Experience
Currently pursuing or recently completed a degree in Project Management, Process Improvement, Hospitality, Business Development, Corporate Communications, or Business Administration.
Proficient in Microsoft Excel; experience with Power BI is preferred but not required.
Strong analytical skills with the ability to build reports and present findings clearly and effectively.
Access to Microsoft Teams with video capabilities.
Willing to travel up to 10% to observe plant processes and gather insights.
Preferred Knowledge, Skills, and Abilities
Interest in commercial strategy, product management, or market analysis.
Familiarity with data visualization tools (e.g., Power BI, Tableau).
Demonstrated ability to work collaboratively in a hybrid environment.
Education & Certifications
Currently pursuing or recently completed a degree in Project Management, Process Improvement, Hospitality, Business Development, Corporate Communications, or Business Administration.
Travel & Working Environment
Remote or Hybrid opportunity with occasional travel
A professional, dynamic, and supportive virtual environment fostering growth and development.
How we live our culture
Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.
Our commitment to embrace diversity to build a culture of inclusion at SPX
We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.
SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.
Building People that Build the world.
With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.
How you will make an Impact (Job Summary)
SPX is a diverse team of unique individuals who all make an impact. The Customer Experience Specialist Intern will support the Customer Service department in enhancing customer experience processes. This internship offers a hands-on learning opportunity for students or recent graduates interested in project management, process improvement, and customer experience strategy. You will gain practical experience analyzing customer feedback, identifying improvement opportunities, and collaborating across departments to drive results.
What you can expect in this role (Job Responsibilities)
While each day brings new opportunities at SPX, your core responsibilities will be:
Analyze Customer Data:
Evaluate customer feedback and metrics to identify trends, patterns, and actionable insights.
Assist in creating reports using raw data in Excel; knowledge of Power BI is a plus.
Shadowing and Collaboration:
Shadow Customer Service Managers during meetings and customer interactions to understand customer experience processes.
Participate in cross-departmental meetings to learn about collaboration's role in improving customer satisfaction.
Communication Development:
Develop and refine verbal and written communication skills for effective interaction with customers and stakeholders.
Learn best practices for crafting clear, concise, and professional messaging for customer communication.
Process Improvement:
Assist in evaluating processes across plants to identify opportunities for efficiency and improvement.
Collaborate with team members to develop and implement innovative solutions.
What we are looking for (Experience, Knowledge, Skills, Abilities, Education)
We each bring something to the table, and we are looking for someone who has:
Required Experience
Currently pursuing or recently completed a degree in Project Management, Process Improvement, Hospitality, Business Development, Corporate Communications, or Business Administration.
Proficient in Microsoft Excel; experience with Power BI is preferred but not required.
Strong analytical skills with the ability to build reports and present findings clearly and effectively.
Access to Microsoft Teams with video capabilities.
Willing to travel up to 10% to observe plant processes and gather insights.
Preferred Knowledge, Skills, and Abilities
Interest in commercial strategy, product management, or market analysis.
Familiarity with data visualization tools (e.g., Power BI, Tableau).
Demonstrated ability to work collaboratively in a hybrid environment.
Education & Certifications
Currently pursuing or recently completed a degree in Project Management, Process Improvement, Hospitality, Business Development, Corporate Communications, or Business Administration.
Travel & Working Environment
Remote or Hybrid opportunity with occasional travel
A professional, dynamic, and supportive virtual environment fostering growth and development.
How we live our culture
Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.
Our commitment to embrace diversity to build a culture of inclusion at SPX
We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.
SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.
See All 20 Customer Experience Manager Jobs in Missouri
Find roles in Missouri that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Manager Jobs by City in Missouri
Where Missouri roles are concentrated, by current openings.
Customer Experience Manager Job Market in Missouri
A snapshot from current Missouri openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Retail
What Missouri Employers Look For
The qualifications that appear most often in customer experience manager jobs across Missouri.
- Bachelor's degree in business, marketing, communications, or a related field required
- Three or more years of experience managing customer experience programs or teams
- Proven ability to analyze customer feedback data and translate insights into action
- Experience with CRM platforms such as Salesforce, HubSpot, or ServiceNow
- Strong cross-functional collaboration skills across sales, operations, and product teams
- Familiarity with customer satisfaction metrics including NPS, CSAT, and CES
Customer Experience Manager Jobs in Missouri: Frequently Asked Questions
How do you become a customer experience manager in Missouri?
Missouri does not require a state-issued license to work as a customer experience manager. Most employers in the state look for a bachelor's degree in business, communications, or a related field, combined with progressive experience in customer service or operations. Earning a recognized industry credential such as the Certified Customer Experience Professional designation can strengthen a candidacy. Large Missouri employers in retail, banking, and healthcare often promote internally from customer service lead and operations coordinator roles.
Which companies hire customer experience managers in Missouri?
Missouri customer experience manager roles are posted by Macy's, Auben Realty, and Bunge and others right now, based on current listings on Migrate Mate as of September 2026. Missouri's concentration of Fortune 500 headquarters, major regional banks, and large healthcare networks makes it a particularly active market for this role.
Which Missouri cities have the most customer experience manager jobs?
St. Louis, Kansas City, and Columbia have the most customer experience manager openings in Missouri. Kansas City and St. Louis drive most of the volume thanks to their dense clusters of corporate headquarters, financial institutions, and regional healthcare systems, while Springfield's retail and insurance sectors support a consistent secondary market for the role.
Are there remote customer experience manager jobs in Missouri?
Yes, and more than most fields. About 67% of customer experience manager openings tied to Missouri are remote or hybrid as of September 2026, reflecting how much of the work centers on data analysis, cross-functional coordination, and digital platform management rather than in-person interaction. Roles focused on voice-of-the-customer programs and digital journey strategy tend to be the most remote-friendly.
How can I get hired as a customer experience manager in Missouri with little or no experience?
The most realistic entry path is moving into the role from a customer service team lead or operations coordinator position at a Missouri employer. Large retailers and financial services firms headquartered in Missouri, including regional banks and insurance carriers based in Kansas City and St. Louis, regularly promote from customer-facing roles into junior experience coordinator positions. Building familiarity with CRM tools and earning an entry-level customer experience certificate from an industry association strengthens a transition from adjacent service roles.
Where can I find and apply to customer experience manager jobs in Missouri?
You can find and apply to customer experience manager jobs in Missouri on Migrate Mate, which lists current Missouri openings updated in real time. Search the listings to find roles that match your background and apply directly to the ones that fit.
See All 20 Customer Experience Manager Jobs in Missouri
Find roles in Missouri that match your experience and apply in just a few clicks.
Find Jobs