Experience Manager Jobs in Maryland
Experience Manager jobs in Maryland are consistently active, with demand concentrated in hospitality, healthcare, and financial services across a market that ranks among the Mid-Atlantic's busiest for the role. Baltimore, Bethesda, and Annapolis are the primary hiring metros, where anchors like Marriott International, Johns Hopkins Health System, and Leidos maintain significant operations and recurring openings. Customer experience strategy, employee experience design, and event-driven brand experience are the most in-demand specialties, with openings at every level from associate coordinator to senior director. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 31+ Experience Manager jobs
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
RESPONSIBILITIES
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
- This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience
- Excellent verbal and written communication skills
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
ESSENTIAL JOB FUNCTIONS
- Frequently operate cash register
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
- Frequently ascend/descend ladders in order to retrieve and put away stock
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
- Must be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
HourlyPosition Starting At:
$18.50BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
RESPONSIBILITIES
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
- This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience
- Excellent verbal and written communication skills
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
ESSENTIAL JOB FUNCTIONS
- Frequently operate cash register
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
- Frequently ascend/descend ladders in order to retrieve and put away stock
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
- Must be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
HourlyPosition Starting At:
$18.50BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
See All 31 Experience Manager Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find Experience Manager JobsExperience Manager Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
Experience Manager Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Retail
- Technology & Software
What Maryland Employers Look For
The qualifications that appear most often in experience manager jobs across Maryland.
- Bachelor's degree in business, hospitality, marketing, or a related field required
- Three or more years of experience in customer or employee experience management
- Proven ability to design and measure end-to-end experience programs
- Proficiency with CRM platforms and experience management tools such as Qualtrics or Medallia
- Strong stakeholder communication and cross-functional project leadership skills
- Certification in customer experience such as CCXP preferred for senior roles
Experience Manager Jobs in Maryland: Frequently Asked Questions
How do you become a experience manager in Maryland?
Most experience manager roles in Maryland require a bachelor's degree in business, marketing, hospitality, or a related field, followed by several years in a customer-facing or program management role. Maryland does not issue a state license specific to experience managers, so employers focus on demonstrated experience and credentials like the Certified Customer Experience Professional designation. Building a portfolio of measurable program outcomes and connecting with Maryland's hospitality and healthcare hiring networks accelerates entry.
Which companies hire experience managers in Maryland?
Maryland experience manager roles are posted by Five Below, Modus Closing, and Marriott International and others right now, based on current listings on Migrate Mate as of September 2026. Maryland's mix of global hospitality headquarters, large health systems, and federal contracting firms creates a diverse and steady pipeline of openings across the state.
Which Maryland cities have the most experience manager jobs?
Bethesda, Laurel, and Elkridge have the most experience manager openings in Maryland. Baltimore drives volume through its concentration of health systems, universities, and convention-focused hospitality employers, while Bethesda and the D.C. suburbs attract corporate and government contractor roles tied to headquarters operations at major firms with national footprints.
Are there remote experience manager jobs in Maryland?
Yes, and more than many management roles, since experience strategy and program design work translates well to remote environments. About 53% of experience manager openings tied to Maryland are remote or hybrid as of September 2026, reflecting how widespread distributed work has become in this function. Roles focused on digital customer experience and employee engagement analytics tend to offer the most remote flexibility, while positions requiring on-site facilitation or event management are predominantly in-person.
How can I get hired as a experience manager in Maryland with little or no experience?
The most realistic entry path is moving into an experience manager role from a customer service supervisor, training coordinator, or events associate position at a large Maryland employer. Health systems like Johns Hopkins and University of Maryland Medical System, along with Marriott's Bethesda headquarters, run rotational programs and associate-level pipelines that provide structured exposure to experience strategy work. Completing a customer experience certificate and building a documented case study of a program you improved, even at small scale, gives Maryland hiring managers a concrete reason to consider a candidate without a formal title.
Where can I find and apply to experience manager jobs in Maryland?
You can find and apply to experience manager jobs in Maryland on Migrate Mate, which lists current openings across the state. Search the available roles, identify the ones that match your background and target industry, and apply directly to each position that fits.
See All 31 Experience Manager Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find Experience Manager Jobs