Operations Consultant Jobs in Massachusetts
Operations Consultant jobs in Massachusetts are in strong demand, with the market concentrated in management consulting, healthcare systems, financial services, and life sciences at every level from junior analyst to principal consultant. Boston, Cambridge, and Worcester are the largest hiring centers, where firms like Accenture, Deloitte, and Massachusetts General Hospital consistently bring on operations talent. Supply chain optimization, process improvement, and healthcare operations are the most sought-after specialties across the state. Find a role that fits below and apply directly.
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Showing 5 of 12+ Operations Consultant jobs
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
Job Description
Disability Income Business Operations Consultant
Disability Income Customer Care Centers
Full-time, Springfield, MA
The Opportunity
As aDisability Income Business Operations Consultant, you will serve as the primary representative of the DI Customer Care team on both tactical and strategic projects related to Disability Income call infrastructure and post-issue service processing. This includes supporting new initiatives and enhancements to Disability Income products, overseeing system migrations, and leading production support. You will work within a dynamic, innovative, and collaborative environment focused on enhancing tactical and strategic initiatives for DI products, call center operations, and post-issue processing, all aimed at delivering exceptional experience. Additionally, you will act as a key point of contact for projects involving the call center and all post-issue service functions.
The Team
You will join a team dedicated to supporting Disability Income Call Centre and Post-Issue service functions through various means, including technical subject matter expertise, system migrations, leadership on projects, DI AAX service improvements, reporting, service escalations, and capturing the voice of the customer. The team's core responsibility is to ensure outstanding experiences for advisors and customers. By consistently seeking opportunities for improvement, the team strives to enhance the overall customer journey. Embodying agility, resilience, accountability, business acumen, and strong communication skills, you will contribute to elevating the experience for customers, field personnel, and internal and external business partners.
The Impact
As a key contributor in this position, you will play a pivotal role in driving operational excellence, fostering innovation, and shaping the customer experience. Your work will influence critical decisions and help lead transformative initiatives.
Key responsibilities include, but are not limited to:
Lead with Expertise:Manage senior-level escalations with precision, ensuring timely analysis and resolution.
Communicate with Clarity:Deliver complex decisions promptly and accurately to colleagues and stakeholders.
Drive Continuous Improvement:Elevate service delivery for customers and advisors by acting on feedback from the AAX Committee.
Collaborate for Impact: Partner across teams to solve complex business challenges and spearhead project initiatives.
Champion Change:Promote a culture of exceptional customer service, innovation, and adaptability.
Shape Strategic Outcomes:Participate in analysis, requirements gathering, testing, and communication for major projects.
Maintain Excellence:Keep guidelines and SOPs current and relevant.
Identify Opportunities: Spot process gaps and recommend actionable improvements.
Think Critically:Apply analytical skills to assess risks and resolve issues effectively.
Leverage Data:Use insights to inform decisions and craft impactful communications.
Support Growth:Contribute to departmental strategy and continuous process optimization.
Minimum Qualifications
Bachelor’s Degree or Associate’s Degree and 7+ years of business analysis experience
5+ years of experience in business analysis
2+ years of experience in process analysis and continuous improvement
2+ years demonstrated in root cause analysis and pattern identification
2+ demonstrated ability to leading both tactical and strategic projects
2+ years of experience presenting project updates, business recommendations, or operational results to leaders, business partners, or cross-functional stakeholders, with demonstrated verbal and written communication skills.
Ideal Qualifications
Bachelor’s degree in business administration, Information Technology, Engineering, or a related field
DI Product knowledge
In-depth knowledge of operational management and technical expertise to serve as a decision-maker for DI service and post-issue functions
Experience managing complex cases with attention to detail
Effective collaboration, negotiation, influence, and relationship-building abilities, with a focus on humility, respect, urgency, curiosity, and courage
Exceptional verbal and written communication skills, ability to present project updates to senior leaders and business partners
Positive, inclusive, agile, and collaborative approach
Commitment to customer focus, innovation, strategic thinking, and influencing outcomes
Critical thinking and problem-solving skills, utilizing data for resolutions
Ability to independently apply knowledge, address issues, and engage in constructive conversations to improve service
Organizational skills to prioritize tasks and manage multiple responsibilities effectively
Flexibility to handle changing priorities
Enthusiasm to work with a global team
What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
- Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
- A collaborative environment where perspectives are welcomed
- Access to learning, development, and internal networks that support continuous growth and skill-building over time
- Employee-led communities and forums that foster connection, learning, and inclusion across the organization
- A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset
#LI-JF1
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $88,300-$115,900
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below.
Paid Time Off
- In addition to generous vacation time, paid holidays, and flexible holidays, MassMutual offers 'take care' time to care for yourself or someone you love—whether for physical illness or mental health.
Health & Well-Being
In addition to top-line medical and dental coverage, personalized mental health solutions, on-site and virtual health coaching, and much more, MassMutual reimburses employees up to $1,250 per year for eligible expenses supporting mental, physical, and financial well-being.
Financial Well-Being
In addition to competitive salaries and bonuses, educational assistance programs, and much more, MassMutual offers up to a 10% total 401(k) benefit, consisting of a 5% company match and a 5% annual contribution.
Taking Care
MassMutual offers generous maternity and parental leaves, as well as bereavement leave to mourn the loss of a loved one (and the employee defines 'loved one'). In addition, we offer up to 320 hours of caregiver leave to help employees support loved ones in times of need.
Giving Back
MassMutual offers three paid days for employees to volunteer with eligible nonprofits of their choice, and the MassMutual Foundation matches employee donation dollars to eligible nonprofit organizations up to $5,000 annually.
Commuter Benefits
MassMutual offers a Qualified Commuter Program through which eligible employees can pay qualified workplace commuting expenses with before-tax dollars, as well as a commuter wallet option for employees based at Boston and NYC campuses.
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
Job Description
Disability Income Business Operations Consultant
Disability Income Customer Care Centers
Full-time, Springfield, MA
The Opportunity
As aDisability Income Business Operations Consultant, you will serve as the primary representative of the DI Customer Care team on both tactical and strategic projects related to Disability Income call infrastructure and post-issue service processing. This includes supporting new initiatives and enhancements to Disability Income products, overseeing system migrations, and leading production support. You will work within a dynamic, innovative, and collaborative environment focused on enhancing tactical and strategic initiatives for DI products, call center operations, and post-issue processing, all aimed at delivering exceptional experience. Additionally, you will act as a key point of contact for projects involving the call center and all post-issue service functions.
The Team
You will join a team dedicated to supporting Disability Income Call Centre and Post-Issue service functions through various means, including technical subject matter expertise, system migrations, leadership on projects, DI AAX service improvements, reporting, service escalations, and capturing the voice of the customer. The team's core responsibility is to ensure outstanding experiences for advisors and customers. By consistently seeking opportunities for improvement, the team strives to enhance the overall customer journey. Embodying agility, resilience, accountability, business acumen, and strong communication skills, you will contribute to elevating the experience for customers, field personnel, and internal and external business partners.
The Impact
As a key contributor in this position, you will play a pivotal role in driving operational excellence, fostering innovation, and shaping the customer experience. Your work will influence critical decisions and help lead transformative initiatives.
Key responsibilities include, but are not limited to:
Lead with Expertise:Manage senior-level escalations with precision, ensuring timely analysis and resolution.
Communicate with Clarity:Deliver complex decisions promptly and accurately to colleagues and stakeholders.
Drive Continuous Improvement:Elevate service delivery for customers and advisors by acting on feedback from the AAX Committee.
Collaborate for Impact: Partner across teams to solve complex business challenges and spearhead project initiatives.
Champion Change:Promote a culture of exceptional customer service, innovation, and adaptability.
Shape Strategic Outcomes:Participate in analysis, requirements gathering, testing, and communication for major projects.
Maintain Excellence:Keep guidelines and SOPs current and relevant.
Identify Opportunities: Spot process gaps and recommend actionable improvements.
Think Critically:Apply analytical skills to assess risks and resolve issues effectively.
Leverage Data:Use insights to inform decisions and craft impactful communications.
Support Growth:Contribute to departmental strategy and continuous process optimization.
Minimum Qualifications
Bachelor’s Degree or Associate’s Degree and 7+ years of business analysis experience
5+ years of experience in business analysis
2+ years of experience in process analysis and continuous improvement
2+ years demonstrated in root cause analysis and pattern identification
2+ demonstrated ability to leading both tactical and strategic projects
2+ years of experience presenting project updates, business recommendations, or operational results to leaders, business partners, or cross-functional stakeholders, with demonstrated verbal and written communication skills.
Ideal Qualifications
Bachelor’s degree in business administration, Information Technology, Engineering, or a related field
DI Product knowledge
In-depth knowledge of operational management and technical expertise to serve as a decision-maker for DI service and post-issue functions
Experience managing complex cases with attention to detail
Effective collaboration, negotiation, influence, and relationship-building abilities, with a focus on humility, respect, urgency, curiosity, and courage
Exceptional verbal and written communication skills, ability to present project updates to senior leaders and business partners
Positive, inclusive, agile, and collaborative approach
Commitment to customer focus, innovation, strategic thinking, and influencing outcomes
Critical thinking and problem-solving skills, utilizing data for resolutions
Ability to independently apply knowledge, address issues, and engage in constructive conversations to improve service
Organizational skills to prioritize tasks and manage multiple responsibilities effectively
Flexibility to handle changing priorities
Enthusiasm to work with a global team
What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
- Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
- A collaborative environment where perspectives are welcomed
- Access to learning, development, and internal networks that support continuous growth and skill-building over time
- Employee-led communities and forums that foster connection, learning, and inclusion across the organization
- A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset
#LI-JF1
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $88,300-$115,900
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below.
Paid Time Off
- In addition to generous vacation time, paid holidays, and flexible holidays, MassMutual offers 'take care' time to care for yourself or someone you love—whether for physical illness or mental health.
Health & Well-Being
In addition to top-line medical and dental coverage, personalized mental health solutions, on-site and virtual health coaching, and much more, MassMutual reimburses employees up to $1,250 per year for eligible expenses supporting mental, physical, and financial well-being.
Financial Well-Being
In addition to competitive salaries and bonuses, educational assistance programs, and much more, MassMutual offers up to a 10% total 401(k) benefit, consisting of a 5% company match and a 5% annual contribution.
Taking Care
MassMutual offers generous maternity and parental leaves, as well as bereavement leave to mourn the loss of a loved one (and the employee defines 'loved one'). In addition, we offer up to 320 hours of caregiver leave to help employees support loved ones in times of need.
Giving Back
MassMutual offers three paid days for employees to volunteer with eligible nonprofits of their choice, and the MassMutual Foundation matches employee donation dollars to eligible nonprofit organizations up to $5,000 annually.
Commuter Benefits
MassMutual offers a Qualified Commuter Program through which eligible employees can pay qualified workplace commuting expenses with before-tax dollars, as well as a commuter wallet option for employees based at Boston and NYC campuses.
See All 12 Operations Consultant Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find Operations Consultant JobsOperations Consultant Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Operations Consultant Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Education
- Insurance
- Technology & Software
What Massachusetts Employers Look For
The qualifications that appear most often in operations consultant jobs across Massachusetts.
- Bachelor's degree in business, operations management, industrial engineering, or a related field
- Two or more years of experience in process improvement, consulting, or operational analysis
- Proficiency with data analysis tools such as Excel, Tableau, or Power BI
- Demonstrated experience leading cross-functional projects or change management initiatives
- Familiarity with Lean, Six Sigma, or similar continuous improvement methodologies
- Strong written and verbal communication skills for client-facing presentations and stakeholder reporting
Operations Consultant Jobs in Massachusetts: Frequently Asked Questions
How do you become a operations consultant in Massachusetts?
Operations consulting in Massachusetts does not require a state-issued license, but most employers expect a bachelor's degree in business, industrial engineering, or a related discipline. Earning a Lean Six Sigma certification or a Project Management Professional credential strengthens your candidacy considerably with Boston-area consulting firms and healthcare institutions. Many candidates build their foundation in analyst or project coordinator roles before moving into a consulting title.
How much do operations consultants make in Massachusetts?
Operations consultants in Massachusetts earn a median of about $134,720 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $82,490 for the lowest 10% to over $216,940 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire operations consultants in Massachusetts?
Employers hiring operations consultants in Massachusetts right now include EY, PwC, and MassMutual, based on current listings on Migrate Mate as of September 2026. Massachusetts's dense concentration of teaching hospitals, financial institutions, and global consulting offices means consistent demand for operations talent throughout the year.
Which Massachusetts cities have the most operations consultant jobs?
Boston and Springfield have the most operations consultant openings in Massachusetts. Boston drives the bulk of demand through its headquarters-level consulting offices, major academic medical centers, and financial services firms, while Cambridge draws heavily on its biotech and life sciences corridor, and Worcester's growing healthcare and manufacturing base accounts for much of the volume outside Greater Boston.
Are there remote operations consultant jobs in Massachusetts?
Yes, and more than many comparable roles, since much of the work centers on data analysis, process documentation, and stakeholder communication that translates well to distributed teams. About 75% of operations consultant openings tied to Massachusetts are remote or hybrid as of September 2026, reflecting the project-driven nature of the field. Strategy and analytics-focused engagements tend to offer the most location flexibility, while on-site process audits or facility assessments still require in-person presence.
How can I get hired as a operations consultant in Massachusetts with little or no experience?
The most realistic entry path is a business analyst or operations coordinator role at a Massachusetts hospital system, insurance carrier, or mid-size consulting firm, where structured rotational programs provide exposure to multiple functional areas. Partners Healthcare, Liberty Mutual, and the larger Boston-based consulting practices all hire entry-level analysts who move into consulting tracks internally. A Lean Six Sigma Yellow Belt or a completed capstone project demonstrating process improvement gives candidates a measurable edge over others without direct consulting titles on their resume.
Where can I find and apply to operations consultant jobs in Massachusetts?
You can find and apply to operations consultant jobs in Massachusetts on Migrate Mate, which lists current openings across the state. Find roles that fit your background and apply directly from each listing.
See All 12 Operations Consultant Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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