Overview

A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.

We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.

Job Description

Business Operations Consultant

Life New Business Case Management and Operations

Full-time, Springfield, MA

The Opportunity

As a Business Operations Consultant focused on Life New Business Risk and Experience, you will serve as a strategic partner and subject matter expert across operations, risk, and compliance. You will partner with Legal, Compliance, Enterprise Risk, and Operations to ensure regulatory obligations are met and embedded into day-to-day execution.

You will bring structure, alignment, and accountability across global teams and third-party vendors, translating complex regulatory, operational, and performance information into clear, executive-ready insights. You will lead audits, certifications, and market conduct activities end to end, ensuring strong documentation, consistent controls, and timely remediation, while providing practical regulatory guidance that balances compliance, efficiency, and customer experience.

The Team

You will join a collaborative team operating at the intersection of operations, risk, compliance, and customer experience, supporting a complex global operating model. The team partners with internal stakeholders and external vendors to deliver consistent, high-quality outcomes.

With a focus on accountability and continuous improvement, the team works across Legal, Compliance, Audit, Enterprise Risk, Product, Quality, and Operations to strengthen controls and standardize ways of working. This highly visible, cross-functional environment is ideal for someone who enjoys connecting strategy to execution, bringing clarity to complexity, and driving aligned, sustainable results.

The Impact

This role serves as a central point of accountability for regulatory oversight, risk management, and governance across Life New Business. Your work will help ensure processes are compliant, aligned, and consistently executed across a complex operating model while strengthening controls, improving execution, and giving leadership clear visibility into priorities, risks, and results.

• Lead regulatory oversight, risk management, and governance activities for Life New Business, serving as a central owner for key obligations and helping ensure work is executed in alignment with internal controls and regulatory requirements.
• Drive alignment of priorities, initiatives, and outcomes across internal teams and external vendor partners, establishing clear ownership, timelines, and accountability to reduce risk, improve consistency, and deliver results.
• Translate complex operational, regulatory, and performance information into clear, executive-ready reporting, presentations, and storytelling that enable leaders to quickly understand business impact, progress, and areas of risk.
• Own end-to-end coordination of audits, certifications, market conduct reviews, and related remediation activities, including Reg 60, 38a, 38a-1, and risk assessment work, ensuring strong documentation, timely follow-through, and a consistent control environment.
• Provide day-to-day regulatory guidance to New Business teams and vendor partners while embedding compliance and risk requirements into operational processes, standard operating procedures, and governance routines to strengthen sustainability, consistency, and scalability.
• Coordinate across Legal, Compliance, Audit, Enterprise Risk, Product, Quality, and Operations to monitor performance, identify gaps, drive issue resolution, and advance continuous improvement across teams, regions, and partners.

The Minimum Qualifications

• Bachelor’s degree or 6 years of experience in financial services
• 5+ years of experience in Life New Business, insurance operations, regulatory operations, compliance, risk management, or a related business operations function
• 2+ years of experience developing presentations, reporting, or executive communications for leadership audiences, including translating complex information into clear, concise messaging

The Ideal Qualifications

• Experience applying audit, compliance, governance, or risk management frameworks in an insurance or financial services environment
• Project or program management experience, including prioritization, dependency management, and execution across multiple stakeholders and deadlines
• Experience identifying operational or regulatory risks, assessing impacts associated with change, and addressing control gaps
• Experience working in a fast-paced, evolving environment with changing priorities
• Experience supporting regulatory audits, market conduct reviews, certifications, or compliance programs
• Knowledge of Life New Business regulatory requirements, including areas such as Reg 60, 38a, and 38a-1
• Experience working with global delivery models or third-party vendor partnerships in a distributed operating environment
• Background in process standardization, governance, or operating model design
• Experience driving end-to-end accountability across distributed teams or functions
• Experience using data and business insights to influence decisions through executive-level communication and storytelling

What You Can Expect at MassMutual

MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:

• Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
• A collaborative environment where perspectives are welcomed
• Access to learning, development, and internal networks that support continuous growth and skill-building over time
• Employee-led communities and forums that foster connection, learning, and inclusion across the organization
• A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset

LI-JF1

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Salary Range: $88,300-$115,900

Award-Winning Culture

MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.

We strive to build a thriving community where everyone is valued, included, and feels that they belong.

At MassMutual, we Live Mutual.

How We Work

MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.

Benefits for the whole you (and your loved ones)

There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.

Explore some of our offerings below.

Paid Time Off

In addition to generous vacation time, paid holidays, and flexible holidays, MassMutual offers 'take care' time to care for yourself or someone you love—whether for physical illness or mental health.

Health & Well-Being

In addition to top-line medical and dental coverage, personalized mental health solutions, on-site and virtual health coaching, and much more, MassMutual reimburses employees up to $1,250 per year for eligible expenses supporting mental, physical, and financial well-being.

Financial Well-Being

In addition to competitive salaries and bonuses, educational assistance programs, and much more, MassMutual offers up to a 10% total 401(k) benefit, consisting of a 5% company match and a 5% annual contribution.

Taking Care

MassMutual offers generous maternity and parental leaves, as well as bereavement leave to mourn the loss of a loved one (and the employee defines 'loved one'). In addition, we offer up to 320 hours of caregiver leave to help employees support loved ones in times of need.

Giving Back

MassMutual offers three paid days for employees to volunteer with eligible nonprofits of their choice, and the MassMutual Foundation matches employee donation dollars to eligible nonprofit organizations up to $5,000 annually.

Commuter Benefits

MassMutual offers a Qualified Commuter Program through which eligible employees can pay qualified workplace commuting expenses with before-tax dollars, as well as a commuter wallet option for employees based at Boston and NYC campuses.