Operations Consultant Jobs in New York
Operations Consultant jobs in New York are among the most active in the country, concentrated in management consulting, financial services, healthcare administration, and technology, with openings from entry-level analyst roles through senior principal positions. Most hiring centers on New York City, with additional demand in White Plains and Buffalo, where firms like McKinsey and Company, Deloitte, and IBM maintain substantial practices. Process improvement, supply chain optimization, and digital transformation are the specialties drawing the most consistent interest from New York employers. Find a role that fits below and apply directly.
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Showing 5 of 85+ Operations Consultant jobs
INTRODUCTION
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
We are seeking a Contact Center Operations & Optimization Consultant to lead the next phase of transformation by defining and driving the operational strategy that converts our contact center investment into measurable business outcomes. This is a strategic, business-facing role rather than a technical implementation position. You will not be responsible for platform configuration. Instead, you will assess current operations, define the future-state operating model, and build a roadmap of process, workforce, and capability improvements. Internal and partner technical teams will execute the implementation, while you will own the operational vision, business case development, stakeholder alignment, and adoption strategy. The ideal candidate is an experienced contact center operations leader with strong knowledge of modern CCaaS platforms - particularly Genesys Cloud - and a proven ability to translate platform capabilities into operational strategy, measurable value, and executive-level recommendations.
Responsibilities:
- Lead a comprehensive operational assessment across people, processes, performance management, and customer experience, independent of the current platform configuration.
- Define the future-state contact center operating model, including workforce deployment, routing strategy, customer engagement, and performance management across 12-, 24-, and 36-month horizons.
- Develop a prioritized optimization roadmap with clear business cases, expected outcomes, implementation priorities, and ROI metrics.
- Identify operational and customer experience improvement opportunities leveraging Genesys Cloud capabilities, including:
+ AI and self-service solutions
+ Intelligent routing
+ Workforce engagement management
+ Analytics and reporting
+ Omnichannel customer engagement
- Translate business opportunities into clear operational and business requirements for technical delivery teams.
- Establish KPI frameworks, governance models, and performance management processes, including ownership, reporting cadence, and operational review structures.
- Partner with operations leadership, supervisors, and frontline teams to redesign workflows, remove operational friction, and embed continuous improvement practices.
- Lead change management and user adoption initiatives, including communication planning, training strategy, leadership coaching, and operational enablement.
- Coach contact center leadership teams on best practices in workforce management, quality assurance, coaching, operational governance, and customer experience optimization.
- Serve as a trusted advisor to executive stakeholders by providing regular updates on progress, risks, priorities, and business outcomes.
Qualifications
- 10+ years of progressive experience in contact center operations, including senior leadership, operational strategy, or transformation roles.
- Deep expertise in contact center operating models, including:
+ Routing strategies
+ Workforce management
+ Self-service and channel strategy
+ Quality assurance and coaching
+ Customer journey design
+ Performance management
+ Operational governance
- Strong working knowledge of Contact Center solutions capabilities sufficient to identify business opportunities, define requirements, and collaborate effectively with technical teams. Hands-on platform configuration experience is not required.
- Proven ability to translate business strategy into operational transformation and measurable business outcomes.
- Strong analytical, problem-solving, and storytelling skills with the ability to synthesize data into actionable executive recommendations.
- Demonstrated success leading operational transformation and process improvement initiatives, delivering measurable improvements in efficiency, customer experience, employee experience, or cost optimization.
- Excellent stakeholder management and executive communication skills.
- Experience leading change management and organizational adoption initiatives.
- Familiarity with continuous improvement methodologies such as Lean, Six Sigma, Kaizen, or equivalent frameworks.
Nice to have:
- Professional working proficiency in Spanish, including the ability to facilitate workshops, interview stakeholders, and prepare documentation.
- Experience leading post-migration optimization initiatives following like-for-like CCaaS implementations.
- Exposure to multiple CCaaS platforms such as Genesys Cloud, NICE CXone, Five9, or Amazon Connect.
- Experience building or maturing workforce management, quality management, or performance management practices.
- Familiarity with conversational AI, self-service automation, and customer journey orchestration strategies.
Additional Information
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
INTRODUCTION
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
We are seeking a Contact Center Operations & Optimization Consultant to lead the next phase of transformation by defining and driving the operational strategy that converts our contact center investment into measurable business outcomes. This is a strategic, business-facing role rather than a technical implementation position. You will not be responsible for platform configuration. Instead, you will assess current operations, define the future-state operating model, and build a roadmap of process, workforce, and capability improvements. Internal and partner technical teams will execute the implementation, while you will own the operational vision, business case development, stakeholder alignment, and adoption strategy. The ideal candidate is an experienced contact center operations leader with strong knowledge of modern CCaaS platforms - particularly Genesys Cloud - and a proven ability to translate platform capabilities into operational strategy, measurable value, and executive-level recommendations.
Responsibilities:
- Lead a comprehensive operational assessment across people, processes, performance management, and customer experience, independent of the current platform configuration.
- Define the future-state contact center operating model, including workforce deployment, routing strategy, customer engagement, and performance management across 12-, 24-, and 36-month horizons.
- Develop a prioritized optimization roadmap with clear business cases, expected outcomes, implementation priorities, and ROI metrics.
- Identify operational and customer experience improvement opportunities leveraging Genesys Cloud capabilities, including:
+ AI and self-service solutions
+ Intelligent routing
+ Workforce engagement management
+ Analytics and reporting
+ Omnichannel customer engagement
- Translate business opportunities into clear operational and business requirements for technical delivery teams.
- Establish KPI frameworks, governance models, and performance management processes, including ownership, reporting cadence, and operational review structures.
- Partner with operations leadership, supervisors, and frontline teams to redesign workflows, remove operational friction, and embed continuous improvement practices.
- Lead change management and user adoption initiatives, including communication planning, training strategy, leadership coaching, and operational enablement.
- Coach contact center leadership teams on best practices in workforce management, quality assurance, coaching, operational governance, and customer experience optimization.
- Serve as a trusted advisor to executive stakeholders by providing regular updates on progress, risks, priorities, and business outcomes.
Qualifications
- 10+ years of progressive experience in contact center operations, including senior leadership, operational strategy, or transformation roles.
- Deep expertise in contact center operating models, including:
+ Routing strategies
+ Workforce management
+ Self-service and channel strategy
+ Quality assurance and coaching
+ Customer journey design
+ Performance management
+ Operational governance
- Strong working knowledge of Contact Center solutions capabilities sufficient to identify business opportunities, define requirements, and collaborate effectively with technical teams. Hands-on platform configuration experience is not required.
- Proven ability to translate business strategy into operational transformation and measurable business outcomes.
- Strong analytical, problem-solving, and storytelling skills with the ability to synthesize data into actionable executive recommendations.
- Demonstrated success leading operational transformation and process improvement initiatives, delivering measurable improvements in efficiency, customer experience, employee experience, or cost optimization.
- Excellent stakeholder management and executive communication skills.
- Experience leading change management and organizational adoption initiatives.
- Familiarity with continuous improvement methodologies such as Lean, Six Sigma, Kaizen, or equivalent frameworks.
Nice to have:
- Professional working proficiency in Spanish, including the ability to facilitate workshops, interview stakeholders, and prepare documentation.
- Experience leading post-migration optimization initiatives following like-for-like CCaaS implementations.
- Exposure to multiple CCaaS platforms such as Genesys Cloud, NICE CXone, Five9, or Amazon Connect.
- Experience building or maturing workforce management, quality management, or performance management practices.
- Familiarity with conversational AI, self-service automation, and customer journey orchestration strategies.
Additional Information
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
See All 85 Operations Consultant Jobs in New York
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Find Operations Consultant JobsOperations Consultant Jobs by City in New York
Where New York roles are concentrated, by current openings.
Operations Consultant Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- Terracon Consultants4
- Genpact3
- Google3
- Snowflake3
- Amazon2
Top Industries Hiring
- Technology & Software30
- Consulting & Professional Services19
- Accounting & Auditing5
- Banking & Financial Services5
- Investment & Asset Management5
What New York Employers Look For
The qualifications that appear most often in operations consultant jobs across New York.
- Bachelor's degree in business, operations management, engineering, or a related field
- Three or more years of experience in operations analysis, process improvement, or management consulting
- Proficiency in data analysis tools such as Excel, Tableau, or SQL
- Demonstrated experience leading cross-functional projects or process redesign initiatives
- Familiarity with Lean, Six Sigma, or other continuous improvement methodologies
- Strong written and verbal communication skills for presenting recommendations to senior stakeholders
Operations Consultant Jobs in New York: Frequently Asked Questions
How do you become a operations consultant in New York?
Operations consulting in New York has no state-issued license, but most employers require a bachelor's degree in business, engineering, or a quantitative field, with a graduate degree or MBA giving candidates a clear edge at top firms. New York City's density of consulting firms, financial institutions, and large corporate headquarters means the practical path runs through internships or analyst roles at firms headquartered locally, supplemented by certifications such as Lean Six Sigma Green Belt or PMP to stand out in a competitive applicant pool.
How much do operations consultants make in New York?
Operations consultants in New York earn a median of about $112,250 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $64,900 for the lowest 10% to over $209,440 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire operations consultants in New York?
Employers hiring operations consultants in New York right now include Terracon Consultants, Genpact, and Google, based on current listings on Migrate Mate as of June 2026. New York's concentration of global consulting firms, Fortune 500 headquarters, and major financial institutions means hiring activity tends to be sustained year-round rather than seasonal.
Which New York cities have the most operations consultant jobs?
New York, Albany, and Brooklyn have the most operations consultant openings in New York. New York City dominates because of its dense concentration of management consulting firms, global banks, and large corporate headquarters, while White Plains draws demand from the suburban corporate campuses of major consumer and healthcare companies, and Buffalo has seen growing interest tied to its expanding healthcare systems and regional financial institutions.
Are there remote operations consultant jobs in New York?
Yes, and more than most fields. About 38% of operations consultant openings tied to New York are remote or hybrid as of June 2026, reflecting how much of the work centers on analysis, reporting, and stakeholder presentations rather than physical operations. Strategic and analytical project phases tend to be the most remote-friendly, while on-site client engagements or process observation work typically require in-person presence.
How can I get hired as a operations consultant in New York with little or no experience?
The most realistic entry path is through an analyst or associate role at one of New York City's large consulting practices or corporate strategy teams, where firms like Deloitte, PwC, and KPMG run structured new-graduate programs that train analysts from the ground up. Lateral moves from adjacent roles in project coordination, business analysis, or supply chain are common entry points, and completing a Lean Six Sigma Yellow or Green Belt certification before applying gives candidates a concrete credential that New York employers recognize as a signal of operational readiness.
Where can I find and apply to operations consultant jobs in New York?
You can find and apply to operations consultant jobs in New York on Migrate Mate, which lists current New York openings. Find roles that fit your experience and target industry, then apply directly to the ones that match.
See All 85 Operations Consultant Jobs in New York
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