Operations Director Jobs in Virginia

INTRODUCTION

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.

JOB DESCRIPTION

As a valued colleague on our team, you will provide expert advice and guide team members on building or developing functionality for a product. In this role, you will lead customer engagement activities to understand the requirements for products or product components.

THE IMPACT YOU WILL MAKE

The MF COO - Product Management – Lead Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Serve as a Product Owner responsible for advanced analysis, product definition, requirements documentation, and delivery execution.

• Lead discovery sessions with business, operations, technology, risk, and data stakeholders to identify user needs, pain points, business rules, system impacts, and product opportunities.

• Define, refine, and maintain the PI plan in alignment with business objectives, customer outcomes, compliance expectations, and technology strategy.

• Write detailed features, user stories, acceptance criteria, development specifications, data requirements, process requirements, and implementation notes for engineering and testing teams.

• Lead and document Lean Business Case (LBC) in Fannie Mae format, including business context, detailed requirements, data needs, system behavior, controls, dependencies, assumptions, risks, and traceability.

• Create and document current-state and future-state process flows, decision flows, system interaction flows, data movement flows, and system state transition diagrams.

• Monitor product performance, gather stakeholder feedback, identify improvement opportunities, and drive continuous product enhancement.

THE EXPERIENCE YOU BRING TO THE TEAM

Required Experience:

• At least 4 years of relevant experience.

• Experience as a Product Owner / Product Manager in Agile delivery environments, including backlog ownership, sprint planning, story writing, prioritization, and acceptance criteria.

• At least 3 years of relevant business and data analysis experience.

• Bachelor’s Degree or equivalent.

• Strong written and verbal English communication skills, including the ability to explain complex business, system, data, and operational concepts clearly to business and technology stakeholders.

• Advanced business analysis skills, including elicitation, requirements decomposition, stakeholder interviews, workshop facilitation, traceability, gap analysis, and impact assessment.

• Proven experience converting business needs into clear, detailed functional and non-functional requirements, user stories, acceptance criteria, features, epics, and development specifications.

• Experience documenting business processes, operational procedures, process flows, system flows, data flows, and system state / lifecycle diagrams.

• Experience working with cross-functional teams, including business SMEs, technology leads, architects, developers, testers, data analysts, operations, risk, compliance, and change management partners.

• Strong experience using Jira and Confluence or equivalent Agile/product documentation tools.

• Shows curiosity and adaptability in learning and responsibly applying new technologies, including artificial intelligence, to reimagine how we work.

Desired Experience:

• 7+ years of relevant business and data analysis experience.

• 4+ years of Product Owner / Product Manager experience in Agile delivery environments, including backlog ownership, sprint planning, story writing, prioritization, and acceptance criteria.

• Experience in mortgage finance, housing finance, financial services, multifamily, or single-family business domains.

• Experience supporting change management, training materials, adoption planning, communications, and operational readiness.

• Knowledge of Fannie Mae Multifamily Data.

Qualifications

Education: Bachelor's Level Degree (Required)

The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.

For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.

Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form.

The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here.

Requisition compensation: 123000 to 161000