Patient Care Coordinator Jobs in Texas

About EverOak

EverOak Dermatology & Aesthetics Center is a physician-owned medical and cosmetic dermatology practice in Celina, Texas. We are seeking a friendly, professional, organized, and detail-oriented Patient Care Coordinator / Front Desk Receptionist to join our growing team.

This position is the first point of contact for our patients and plays an essential role in creating a warm, professional, and efficient patient experience. We are looking for someone who takes ownership of the front desk, communicates confidently with patients, and can manage multiple responsibilities in a busy medical-office environment.

Position Overview

The Patient Care Coordinator is responsible for the day-to-day operation of the front desk, including scheduling, patient communication, insurance eligibility and benefits, check-in/check-out, payment collection, and coordination of patient needs.

The ideal candidate is dependable, personable, detail-oriented, proactive, and comfortable working independently. This is not simply a receptionist position—we are looking for someone who takes ownership of the patient experience from the first phone call through completion of the visit.

Responsibilities

• Greet patients warmly and professionally and manage patient check-in and check-out
• Answer incoming calls and respond to patient questions with excellent phone etiquette and customer service
• Schedule medical and cosmetic appointments appropriately
• Verify insurance eligibility and obtain detailed benefit information prior to appointments
• Understand and communicate copays, deductibles, coinsurance, and other patient financial responsibilities
• Obtain referrals and assist with prior authorizations when required
• Collect copays, deductibles, outstanding balances, cosmetic payments, and other patient responsibilities
• Maintain accurate patient demographic and insurance information
• Assist patients with registration forms, insurance cards, consent forms, and other required documentation
• Monitor voicemails, messages, and patient communications and ensure timely follow-up
• Coordinate with clinical staff to maintain efficient patient flow
• Communicate confidently with patients regarding the medical and cosmetic services offered by the practice
• Maintain patient confidentiality and comply with HIPAA requirements
• Maintain an organized and welcoming front desk and reception area
• Assist with other administrative responsibilities as needed in a growing practice

Qualifications

Required:

• Minimum 2 years of medical front desk, patient coordination, or comparable medical-office experience
• Experience working with health insurance eligibility and benefits
• Excellent verbal and written communication skills
• Strong customer-service and telephone skills
• Ability to multitask while maintaining accuracy and attention to detail
• Dependable attendance and punctuality
• Comfortable using computers, online insurance portals, scheduling systems, and electronic medical records
• Professional, positive, and patient-centered demeanor

Preferred:

• 1+ year of dermatology experience
• Experience with dermatology and/or aesthetic practices
• ModMed/EMA (Modernizing Medicine) experience
• Experience with insurance verification, prior authorizations, referrals, and patient collections
• Familiarity with cosmetic dermatology services

What We're Looking For

We are particularly interested in someone who is proactive rather than task-dependent. The right candidate notices what needs to be done, follows through on responsibilities without repeated reminders, and takes pride in providing an exceptional patient experience.

Because EverOak provides both medical and cosmetic dermatology, the person answering our phones and greeting our patients must be warm, upbeat, confident, and enthusiastic about the practice and the services we provide.

You should be comfortable learning about our cosmetic services so that you can confidently assist prospective patients while recognizing when clinical questions should be referred to the medical team.

Schedule

Full-Time, Monday–Friday

Typical clinic hours are approximately 8:00 AM–5:00 PM, with schedule adjustments based on clinic needs.

Benefits

Eligible full-time employees receive benefits including:

• 401(k) with 4% employer match after 90 days
• Up to $250/month health-insurance premium reimbursement
• Paid sick leave and PTO in accordance with company policy
• Paid holidays in accordance with company policy
• Employee discounts/benefits on eligible dermatologic, aesthetic, and skincare services
• Opportunity for growth as the practice expands

Employment Requirements

Employment is contingent upon successful completion of a background check.

How to Apply

Please submit your resume through Indeed. We are looking for candidates interested in becoming a long-term part of a growing dermatology practice and helping us provide an exceptional experience for every patient who contacts or visits EverOak Dermatology & Aesthetics Center.

Pay: $20.00 - $24.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

• 401(k) matching
• Paid sick time
• Paid time off

Work Location: In person