Service & Sales Representative Jobs in Massachusetts
Service & Sales Representative jobs in Massachusetts are in strong demand, concentrated in financial services, insurance, healthcare technology, and utilities across a market that ranks among the most active in the Northeast. Boston, Worcester, and Springfield account for the largest share of openings, with well-established employers such as Liberty Mutual, Fidelity Investments, and Eversource Energy maintaining consistent hiring in the state. The most sought-after specialties include insurance products, financial services accounts, and B2B technology solutions. Scan the live roles below and apply to whichever ones fit.
Find JobsOverview
Showing 5 of 27+ Service & Sales Representative jobs
When you join Verizon
You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.
What you’ll be doing…
With your superior sales and customer service skills and excitement for technology, you’ll deliver an exceptional customer experience to go along with America’s fastest and most reliable network! Customers rely on us. When they have questions or issues, you’ll be there.
When you join Verizon…
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in cloud and security solutions, Internet of Things and video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Your responsibilities will include, but are not limited to:
Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service.
Instilling confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of Verizon’s products and services to effectively service and retain customers.
Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience.
Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues.
Responding to requests from customers about Verizon products and services.
Verifying service order accuracy and completeness and making corrections/changes, as needed.
Negotiating the collection of overdue bills.
Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.
Managing various systems and work tools while engaging on the phone with customers.
What we’re looking for…You’ll have a dedication to customer service excellence with amazing communication skills and a positive, professional attitude. You’ll thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world.
Even better if you have:
Related Associate Degree or 2+ years’ relevant experience.
Customer Service call center experience.
Previous collections experience.
Experience with selling products and services.
Customer service skills.
Demonstrated ability to communicate with detail and precision.
You must live within 75 miles of the current reporting location for life of the contract. We reserve the right to request your attendance at the office location for team huddles, meetings, etc.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.
Test(s) Required
SACS HTML ResultsTest Previews
Where you’ll be working
In this remote role, you'll work from home with occasional in-person trainings and meetings.Scheduled Weekly Hours
37.5Equal Employment Opportunity
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.
Benefits and Compensation
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. From health and wellness benefits, 401(k) Savings Plan, paid time off, adoption assistance and tuition assistance, we’ve got you covered with our award-winning total rewards package.
The salary will vary depending on your location and confirmed job-related skills and experience. For part-time roles, your compensation will be adjusted to reflect your hours. The weekly wage range for the location(s) listed on this job requisition based on a full-time schedule is: $665.50 - $1,840.50.When you join Verizon
You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.
What you’ll be doing…
With your superior sales and customer service skills and excitement for technology, you’ll deliver an exceptional customer experience to go along with America’s fastest and most reliable network! Customers rely on us. When they have questions or issues, you’ll be there.
When you join Verizon…
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in cloud and security solutions, Internet of Things and video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Your responsibilities will include, but are not limited to:
Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service.
Instilling confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of Verizon’s products and services to effectively service and retain customers.
Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience.
Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues.
Responding to requests from customers about Verizon products and services.
Verifying service order accuracy and completeness and making corrections/changes, as needed.
Negotiating the collection of overdue bills.
Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.
Managing various systems and work tools while engaging on the phone with customers.
What we’re looking for…You’ll have a dedication to customer service excellence with amazing communication skills and a positive, professional attitude. You’ll thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world.
Even better if you have:
Related Associate Degree or 2+ years’ relevant experience.
Customer Service call center experience.
Previous collections experience.
Experience with selling products and services.
Customer service skills.
Demonstrated ability to communicate with detail and precision.
You must live within 75 miles of the current reporting location for life of the contract. We reserve the right to request your attendance at the office location for team huddles, meetings, etc.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.
Test(s) Required
SACS HTML ResultsTest Previews
Where you’ll be working
In this remote role, you'll work from home with occasional in-person trainings and meetings.Scheduled Weekly Hours
37.5Equal Employment Opportunity
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.
Benefits and Compensation
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. From health and wellness benefits, 401(k) Savings Plan, paid time off, adoption assistance and tuition assistance, we’ve got you covered with our award-winning total rewards package.
The salary will vary depending on your location and confirmed job-related skills and experience. For part-time roles, your compensation will be adjusted to reflect your hours. The weekly wage range for the location(s) listed on this job requisition based on a full-time schedule is: $665.50 - $1,840.50.See All 27 Service & Sales Representative Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find JobsService & Sales Representative Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Service & Sales Representative Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Food & Beverage
What Massachusetts Employers Look For
The qualifications that appear most often in service & sales representative jobs across Massachusetts.
- High school diploma or equivalent required, bachelor's degree preferred by most Massachusetts employers
- One or more years of customer-facing sales or service experience in a related industry
- Strong verbal communication skills for phone, in-person, and digital customer interactions
- Proficiency with CRM software such as Salesforce or similar platforms used in Massachusetts offices
- Ability to meet individual and team sales targets set by Massachusetts regional management
- Familiarity with Massachusetts consumer protection regulations and ethical sales practices
Service & Sales Representative Jobs in Massachusetts: Frequently Asked Questions
How do you become a service & sales representative in Massachusetts?
Most service & sales representative roles in Massachusetts require at minimum a high school diploma, though many employers in financial services and insurance prefer a bachelor's degree. Candidates selling insurance products must obtain a Massachusetts Property & Casualty or Life & Health producer license through the Massachusetts Division of Insurance, which requires completing a pre-licensing course and passing the state exam. For non-insurance roles, employers typically hire based on demonstrated sales aptitude and relevant customer service experience.
Which companies hire service & sales representatives in Massachusetts?
Massachusetts service & sales representative roles are posted by AAA Northeast, Drybar, and Verizon and others right now, based on current listings on Migrate Mate as of September 2026. Massachusetts's dense concentration of insurance carriers, financial institutions, and healthcare technology firms means hiring is steady throughout the year across the state.
Which Massachusetts cities have the most service & sales representative jobs?
Boston, Norton, and Acton lead Massachusetts for service & sales representative openings. Boston's dominance reflects its role as the state's financial services and insurance hub, while Worcester and Springfield draw consistent hiring from regional utility providers, healthcare networks, and mid-market businesses that maintain sales teams outside the Greater Boston corridor.
Are there remote service & sales representative jobs in Massachusetts?
Yes, and more than many comparable roles, since a significant portion of service and sales work can be conducted by phone and digital channels. About 30% of service & sales representative openings tied to Massachusetts are remote or hybrid as of September 2026, reflecting employer flexibility introduced in recent years. Account management and inbound customer service functions are the most commonly offered in remote or hybrid arrangements.
How can I get hired as a service & sales representative in Massachusetts with little or no experience?
The most realistic entry path is applying for customer service associate or inside sales coordinator roles at Massachusetts-based insurance carriers, banks, or utilities, where structured onboarding programs exist for candidates without prior sales experience. Liberty Mutual and Fidelity Investments both run associate development programs open to career changers and recent graduates. Earning a Massachusetts insurance producer license before applying gives candidates a measurable edge and signals commitment to prospective employers in the state's large insurance sector.
Where can I find and apply to service & sales representative jobs in Massachusetts?
You can find and apply to service & sales representative jobs in Massachusetts on Migrate Mate, which lists current Massachusetts openings updated regularly. Search through the roles available, find the positions that match your background and preferred location within the state, and apply directly to whichever ones fit your goals.
See All 27 Service & Sales Representative Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find Jobs