Service Delivery Manager Jobs in Massachusetts
Service Delivery Manager jobs in Massachusetts are among the most active in the country, concentrated in technology services, financial services, healthcare IT, and management consulting, with openings at every level from coordinator to senior director. Boston, Cambridge, and Waltham are the primary hiring hubs, where established employers such as Fidelity Investments, Raytheon Technologies, and Mass General Brigham consistently recruit for these roles. The most in-demand specialties are IT service management, cloud and infrastructure delivery, and enterprise client services. Find a role that fits below and apply directly.
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As a Fund Servicing Manager III within JPMorganChase, you will be a key player in fund servicing operations, leveraging your deep knowledge of fund accounting and administration to deliver exceptional service. You will manage a diverse team, interpret customer needs, and identify trends to generate innovative solutions, making impactful decisions on operations and financial management. Partnering with technology, operations, and product teams, you will oversee service delivery to clients, focusing on oversight, reporting, and issue resolution. You will communicate status updates and provide KPIs to senior management to ensure escalation and prioritization of client issues. Additionally, you will build and maintain a network of partners within the fund services organization to promote client focus and drive service quality, while engaging in strategic planning, stakeholder management, and conflict resolution.
Job responsibilities
- Oversee the maintenance of accurate accounting and securities records for each fund administered, ensuring all controls are adhered to for each fund accounting process.
- Lead the resolution of complex issues where accounting or securities transactions breach the validation tolerances of our systems, leveraging your advanced knowledge in fund servicing.
- Drive continuous improvement initiatives to enhance the efficiency, scale, and resilience of our operating platform, applying your advanced proficiency in process automation.
- Establish and maintain productive relationships with stakeholders, cross-functional teams, and clients, using advanced emotional intelligence and proficient stakeholder management skills to drive mutually beneficial outcomes.
- Implement strategic plans and administer projects, programs, or systems to achieve short- to midterm objectives, leveraging proficiency in process automation and continuous improvement techniques.
- Coach and mentor team members, fostering a culture of learning and growth, and leveraging your advanced listening and questioning skills to guide their professional development.
- Demonstrated expertise in fund accounting and administration, with at least 7 years of experience focusing on maintaining accurate securities records, evidenced by successful management of related tasks and responsibilities.
- Proven ability to manage a diverse team, with a track record of fostering a positive work environment and driving team performance.
- Advanced proficiency in process automation, with a history of implementing automation initiatives to enhance operational efficiency.
- Strong experience in strategic planning and stakeholder management, with the ability to establish productive working relationships and drive mutually beneficial outcomes.
- Exceptional leadership and staff development skills with prior team management experience.
- Proficient in presentation skills to effectively communicate fund performance and insights to stakeholders.
- Capable of applying influence to drive strategic initiatives and foster collaboration across teams.
- Skilled in managing change initiatives to adapt to evolving market conditions and technological advancements.
- Competent in leveraging data and technology literacy to analyze fund data and implement technology-driven solutions.
- Knowledgeable in market products to ensure fund services align with industry standards and client needs.
- Experienced in overseeing project management activities to ensure timely and successful delivery of fund servicing projects.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
As a Fund Servicing Manager III within JPMorganChase, you will be a key player in fund servicing operations, leveraging your deep knowledge of fund accounting and administration to deliver exceptional service. You will manage a diverse team, interpret customer needs, and identify trends to generate innovative solutions, making impactful decisions on operations and financial management. Partnering with technology, operations, and product teams, you will oversee service delivery to clients, focusing on oversight, reporting, and issue resolution. You will communicate status updates and provide KPIs to senior management to ensure escalation and prioritization of client issues. Additionally, you will build and maintain a network of partners within the fund services organization to promote client focus and drive service quality, while engaging in strategic planning, stakeholder management, and conflict resolution.
Job responsibilities
- Oversee the maintenance of accurate accounting and securities records for each fund administered, ensuring all controls are adhered to for each fund accounting process.
- Lead the resolution of complex issues where accounting or securities transactions breach the validation tolerances of our systems, leveraging your advanced knowledge in fund servicing.
- Drive continuous improvement initiatives to enhance the efficiency, scale, and resilience of our operating platform, applying your advanced proficiency in process automation.
- Establish and maintain productive relationships with stakeholders, cross-functional teams, and clients, using advanced emotional intelligence and proficient stakeholder management skills to drive mutually beneficial outcomes.
- Implement strategic plans and administer projects, programs, or systems to achieve short- to midterm objectives, leveraging proficiency in process automation and continuous improvement techniques.
- Coach and mentor team members, fostering a culture of learning and growth, and leveraging your advanced listening and questioning skills to guide their professional development.
- Demonstrated expertise in fund accounting and administration, with at least 7 years of experience focusing on maintaining accurate securities records, evidenced by successful management of related tasks and responsibilities.
- Proven ability to manage a diverse team, with a track record of fostering a positive work environment and driving team performance.
- Advanced proficiency in process automation, with a history of implementing automation initiatives to enhance operational efficiency.
- Strong experience in strategic planning and stakeholder management, with the ability to establish productive working relationships and drive mutually beneficial outcomes.
- Exceptional leadership and staff development skills with prior team management experience.
- Proficient in presentation skills to effectively communicate fund performance and insights to stakeholders.
- Capable of applying influence to drive strategic initiatives and foster collaboration across teams.
- Skilled in managing change initiatives to adapt to evolving market conditions and technological advancements.
- Competent in leveraging data and technology literacy to analyze fund data and implement technology-driven solutions.
- Knowledgeable in market products to ensure fund services align with industry standards and client needs.
- Experienced in overseeing project management activities to ensure timely and successful delivery of fund servicing projects.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
See All 17 Service Delivery Manager Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find Service Delivery Manager JobsService Delivery Manager Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Service Delivery Manager Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
What Massachusetts Employers Look For
The qualifications that appear most often in service delivery manager jobs across Massachusetts.
- Bachelor's degree in information technology, business, or a related field
- ITIL Foundation certification or higher preferred by most Massachusetts employers
- Three or more years managing IT or business service delivery teams
- Experience with service management platforms such as ServiceNow or Jira
- Strong stakeholder management skills across technical and business teams
- Familiarity with SLA development, reporting, and continuous improvement processes
Service Delivery Manager Jobs in Massachusetts: Frequently Asked Questions
How do you become a service delivery manager in Massachusetts?
Most Massachusetts employers expect a bachelor's degree in information technology, business administration, or a related discipline, followed by several years in IT operations, project coordination, or a client-facing technical role. There is no state-issued license required for the role, but earning an ITIL certification strengthens your candidacy significantly. Boston-area employers in financial services and healthcare IT also value PMP credentials and prior experience with enterprise service management frameworks.
How much do service delivery managers make in Massachusetts?
Service delivery managers in Massachusetts earn a median of about $214,960 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $134,390 for the lowest 10% to over $308,250 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire service delivery managers in Massachusetts?
Employers hiring service delivery managers in Massachusetts right now include Agiliti, Amazon, and MITRE, based on current listings on Migrate Mate as of November 2026. Massachusetts's deep concentration of financial services firms, defense contractors, and academic medical centers means demand for this role stays consistent across economic cycles.
Which Massachusetts cities have the most service delivery manager jobs?
Boston, Canton, and Dedham have the most service delivery manager openings in Massachusetts. Boston and Cambridge dominate because of the density of technology companies, consulting firms, and major hospital systems headquartered there, while Waltham and Burlington attract openings from the Route 128 technology corridor, where many enterprise software and IT services companies maintain large operations.
Are there remote service delivery manager jobs in Massachusetts?
Yes, and more than most fields. About 50% of service delivery manager openings tied to Massachusetts are remote or hybrid as of November 2026, reflecting how much of the role involves communication, reporting, and coordination that can happen off-site. The parts of the work most likely to remain on-site are client kick-off meetings, executive business reviews, and hands-on incident response with infrastructure teams.
How can I get hired as a service delivery manager in Massachusetts with little or no experience?
The most realistic entry path is moving into the role from a help desk, IT support, or junior project coordinator position at a mid-size or large Massachusetts employer. Companies such as Fidelity Investments and large health systems like Mass General Brigham regularly hire associates into IT operations roles that feed into service delivery tracks. Earning an ITIL Foundation certificate before applying signals readiness and is achievable without prior management experience.
Where can I find and apply to service delivery manager jobs in Massachusetts?
You can find and apply to service delivery manager jobs in Massachusetts on Migrate Mate, which lists current Massachusetts openings from employers actively hiring right now. Search the listings for roles that match your experience and specialty, then apply directly to the ones that fit.
See All 17 Service Delivery Manager Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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