Service Operations Manager Jobs in Indiana
Service Operations Manager jobs in Indiana are active across manufacturing, logistics, healthcare, and financial services, with demand at every level from frontline supervisors moving into their first operations role to experienced directors managing multi-site service delivery. Indianapolis, Fort Wayne, and Evansville anchor most of the hiring, where employers like Eli Lilly, Cummins, and Salesforce maintain substantial Indiana operations. The most consistent openings are in process improvement, customer service operations, and field service coordination. See the openings below and apply to the ones that match your experience.
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At Wiese USA, excellent service is the heartbeat of everything we do—and the Service Manager is the leader who keeps it running strong. In this role, you’ll be at the center of a fast-paced operation, leading a skilled team of technicians who keep our customers’ equipment moving and their businesses productive. You’ll drive performance, solve complex challenges, and deliver an exceptional service experience that sets Wiese apart in the material handling industry.
This is more than a management role—it’s an opportunity to build a high-performing team, strengthen customer partnerships, and shape the future of our service operations. If you thrive on leadership, enjoy working close to the action, and take pride in turning great service into lasting customer relationships, this role offers the chance to make a real impact every day.
Key Responsibilities
- Team Leadership: Recruit, train, schedule, and supervise service technicians and support staff to ensure high productivity and professional development.
- Service Operations: Manage daily service department operations, including dispatching, scheduling, and work order management.
- Customer Support: Build and maintain strong relationships with customers by ensuring timely service, clear communication, and effective problem resolution.
- Performance Management: Monitor technician performance, track KPIs, and implement process improvements to increase efficiency and service quality.
- Safety & Compliance: Enforce company safety policies and ensure compliance with OSHA and company standards.
- Financial Oversight: Manage service department budgets, control costs, review billing accuracy, and help drive service revenue growth.
- Equipment & Parts Coordination: Work closely with parts and operations teams to ensure availability of necessary components for repairs and maintenance.
- Continuous Improvement: Identify opportunities to improve processes, reduce downtime for customers, and enhance overall service delivery.
- 5+ years of experience in service operations, in a leadership position.
- Strong technical knowledge of forklifts or similar equipment preferred.
- Proven leadership, coaching, and team management skills.
- Excellent customer service and relationship management abilities.
- Strong organizational and problem-solving skills.
- Proficiency with service management software and Microsoft Office.
- Familiarity with OSHA safety regulations
About Wiese USA
Wiese USA is a leading provider of material handling equipment, warehouse solutions, and service support. We have over 40 locations spread across 26 states.
Learn more about our culture at www.WieseUSA.com/Culture
Position Summary
At Wiese USA, excellent service is the heartbeat of everything we do—and the Service Manager is the leader who keeps it running strong. In this role, you’ll be at the center of a fast-paced operation, leading a skilled team of technicians who keep our customers’ equipment moving and their businesses productive. You’ll drive performance, solve complex challenges, and deliver an exceptional service experience that sets Wiese apart in the material handling industry.
This is more than a management role—it’s an opportunity to build a high-performing team, strengthen customer partnerships, and shape the future of our service operations. If you thrive on leadership, enjoy working close to the action, and take pride in turning great service into lasting customer relationships, this role offers the chance to make a real impact every day.
Key Responsibilities
- Team Leadership: Recruit, train, schedule, and supervise service technicians and support staff to ensure high productivity and professional development.
- Service Operations: Manage daily service department operations, including dispatching, scheduling, and work order management.
- Customer Support: Build and maintain strong relationships with customers by ensuring timely service, clear communication, and effective problem resolution.
- Performance Management: Monitor technician performance, track KPIs, and implement process improvements to increase efficiency and service quality.
- Safety & Compliance: Enforce company safety policies and ensure compliance with OSHA and company standards.
- Financial Oversight: Manage service department budgets, control costs, review billing accuracy, and help drive service revenue growth.
- Equipment & Parts Coordination: Work closely with parts and operations teams to ensure availability of necessary components for repairs and maintenance.
- Continuous Improvement: Identify opportunities to improve processes, reduce downtime for customers, and enhance overall service delivery.
- 5+ years of experience in service operations, in a leadership position.
- Strong technical knowledge of forklifts or similar equipment preferred.
- Proven leadership, coaching, and team management skills.
- Excellent customer service and relationship management abilities.
- Strong organizational and problem-solving skills.
- Proficiency with service management software and Microsoft Office.
- Familiarity with OSHA safety regulations
About Wiese USA
Wiese USA is a leading provider of material handling equipment, warehouse solutions, and service support. We have over 40 locations spread across 26 states.
Learn more about our culture at www.WieseUSA.com/Culture
See All 5 Service Operations Manager Jobs in Indiana
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Find JobsService Operations Manager Jobs by City in Indiana
Where Indiana roles are concentrated, by current openings.
Service Operations Manager Job Market in Indiana
A snapshot from current Indiana openings, updated as new roles post.
Who's Hiring
What Indiana Employers Look For
The qualifications that appear most often in service operations manager jobs across Indiana.
- Bachelor's degree in business administration, operations management, or a related field
- Three or more years of supervisory or team leadership experience in a service environment
- Demonstrated proficiency with workforce management software and CRM platforms
- Experience developing and tracking KPIs such as resolution time, CSAT, and SLA compliance
- Strong cross-functional communication skills for coordinating with sales, logistics, and IT teams
- Lean, Six Sigma, or ITIL certification preferred for process-improvement-focused roles
Service Operations Manager Jobs in Indiana: Frequently Asked Questions
How do you become a service operations manager in Indiana?
Most service operations managers in Indiana enter through a combination of a bachelor's degree in business, operations, or a related discipline and progressive supervisory experience in service-oriented industries. Indiana does not require a state-issued license for this role. Earning a Lean or Six Sigma certification from a recognized provider, or an ITIL Foundation credential, significantly strengthens candidacy, particularly with Indiana's large manufacturing, healthcare, and logistics employers who prioritize process improvement expertise.
How much do service operations managers make in Indiana?
Service operations managers in Indiana earn a median of about $108,170 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $53,820 for the lowest 10% to over $248,610 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire service operations managers in Indiana?
Indiana service operations manager roles are posted by Mavpak, Wiese USA, and Allied Solutions and others right now, based on current listings on Migrate Mate as of September 2026. Indiana's concentration of Fortune 500 headquarters, large health systems, and global manufacturing operations means openings appear across multiple sectors and seniority levels throughout the year.
Which Indiana cities have the most service operations manager jobs?
Indianapolis, Carmel, and Fishers have the most service operations manager openings in Indiana. Indianapolis dominates due to its concentration of corporate headquarters, health systems, and technology firms, while Fort Wayne's manufacturing and distribution base drives consistent demand there, and Evansville's regional healthcare and industrial employers sustain steady hiring in the southwest corner of the state.
Are there remote service operations manager jobs in Indiana?
Yes, but they are less common than in purely analytical roles because many service operations manager positions involve overseeing on-site teams, facility workflows, or in-person customer service functions. About 0% of service operations manager openings tied to Indiana are remote or hybrid as of September 2026, with remote options most often found in SaaS customer success operations and IT service management rather than field service or facilities-based roles.
How can I get hired as a service operations manager in Indiana with little or no experience?
The most realistic entry path is moving into the role from a team lead or senior specialist position within the same organization. Large Indiana employers like Cummins, Ascension Health, and Salesforce's Indianapolis operations regularly promote from within and run rotational or associate leadership programs that place high performers into operations management tracks. Building familiarity with service desk or CRM platforms and earning a Lean Yellow Belt or ITIL Foundation credential before applying gives early-career candidates a concrete edge over others with similar tenure.
Where can I find and apply to service operations manager jobs in Indiana?
You can find and apply to service operations manager jobs in Indiana on Migrate Mate, which lists current Indiana openings updated regularly. Search the listings for roles that match your industry background and experience level, then apply directly to the ones that fit.
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