Service Operations Manager Jobs in Indiana
Service Operations Manager jobs in Indiana are active across manufacturing, logistics, healthcare, and financial services, with demand at every level from frontline supervisors moving into their first operations role to experienced directors managing multi-site service delivery. Indianapolis, Fort Wayne, and Evansville anchor most of the hiring, where employers like Eli Lilly, Cummins, and Salesforce maintain substantial Indiana operations. The most consistent openings are in process improvement, customer service operations, and field service coordination. See the openings below and apply to the ones that match your experience.
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Showing 4 of 6+ Service Operations Manager jobs
POSITION SUMMARY
The Regional Operations Improvement Manager will work directly for the Assistant Director – Plant Operations to lead improved performance throughout the manufacturing organization. The position will be responsible for driving continuous improvement, cost savings, waste elimination, and value stream optimization. The position will assist the plant operations teams in identifying opportunities and will lead projects through to completion. The position will also be utilized to temporarily cover for the position of Plant Manager, in the event that openings exist.
ESSENTIAL JOB FUNCTIONS
- Lead efforts to improve performance on existing plant operations
- Lead efforts to identify and implement cost saving opportunities to achieve LTA targets
- Utilize the following Lean Tools to drive continuous improvement: Hoshin cell design, Kanban/Pull Systems, 5S, SMED, Work Combination, Standardized work, TPS, Value Stream mapping, Process mapping, etc.
- Develop and implement SMED approach for Midway operating system.
- Institutionalize the program at all plant locations. Achieve maximum 15 minute changeovers on all press types.
- Develop a systematic approach and lead organization to achieve substantial Press throughput improvements to offset growth and delay purchase of additional presses.
- Achieve MOS throughput objectives. Develop and Facilitate Lean Tools Training for Plant Managers, Production Managers, Area Managers, and Team Leaders
- Work with Plant managers and Production managers to develop detailed reports, specifying top downtime cause codes, performance inefficiencies, and the action plans to improve performance.
- Identify and implement “new to Midway” technologies that result in improved performance and the elimination of waste Lead Value Stream mapping initiatives
- Potential for being temporarily assigned to fill open Plant Manager positions Other duties as specified.
REQUIREMENTS:
- BA/BS in Engineering related field preferred.
- Strong leadership and project management skills and experience
- Ability to work across multiple departments and levels of the organization
SPECIAL SKILLS
- Computer literate
WORKING CONDITIONS
- Normal office environment Normal shop environment, which includes travel to plant sites; use of personal protection equipment; hazards and conditions typically associated with a manufacturing environment.
Skills Preferred
- Computer Literate - Intermediate
Education
- Bachelors or better in Engineering
Experience Required
- Experience in Management in Automotive Stamping environment
- Ability to work across multiple departments and levels of the organization
- Strong leadership and project management skills and experience
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
POSITION SUMMARY
The Regional Operations Improvement Manager will work directly for the Assistant Director – Plant Operations to lead improved performance throughout the manufacturing organization. The position will be responsible for driving continuous improvement, cost savings, waste elimination, and value stream optimization. The position will assist the plant operations teams in identifying opportunities and will lead projects through to completion. The position will also be utilized to temporarily cover for the position of Plant Manager, in the event that openings exist.
ESSENTIAL JOB FUNCTIONS
- Lead efforts to improve performance on existing plant operations
- Lead efforts to identify and implement cost saving opportunities to achieve LTA targets
- Utilize the following Lean Tools to drive continuous improvement: Hoshin cell design, Kanban/Pull Systems, 5S, SMED, Work Combination, Standardized work, TPS, Value Stream mapping, Process mapping, etc.
- Develop and implement SMED approach for Midway operating system.
- Institutionalize the program at all plant locations. Achieve maximum 15 minute changeovers on all press types.
- Develop a systematic approach and lead organization to achieve substantial Press throughput improvements to offset growth and delay purchase of additional presses.
- Achieve MOS throughput objectives. Develop and Facilitate Lean Tools Training for Plant Managers, Production Managers, Area Managers, and Team Leaders
- Work with Plant managers and Production managers to develop detailed reports, specifying top downtime cause codes, performance inefficiencies, and the action plans to improve performance.
- Identify and implement “new to Midway” technologies that result in improved performance and the elimination of waste Lead Value Stream mapping initiatives
- Potential for being temporarily assigned to fill open Plant Manager positions Other duties as specified.
REQUIREMENTS:
- BA/BS in Engineering related field preferred.
- Strong leadership and project management skills and experience
- Ability to work across multiple departments and levels of the organization
SPECIAL SKILLS
- Computer literate
WORKING CONDITIONS
- Normal office environment Normal shop environment, which includes travel to plant sites; use of personal protection equipment; hazards and conditions typically associated with a manufacturing environment.
Skills Preferred
- Computer Literate - Intermediate
Education
- Bachelors or better in Engineering
Experience Required
- Experience in Management in Automotive Stamping environment
- Ability to work across multiple departments and levels of the organization
- Strong leadership and project management skills and experience
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
See All 6 Service Operations Manager Jobs in Indiana
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Find JobsService Operations Manager Jobs by City in Indiana
Where Indiana roles are concentrated, by current openings.
Service Operations Manager Job Market in Indiana
A snapshot from current Indiana openings, updated as new roles post.
Who's Hiring
What Indiana Employers Look For
The qualifications that appear most often in service operations manager jobs across Indiana.
- Bachelor's degree in business administration, operations management, or a related field
- Three or more years of supervisory or team leadership experience in a service environment
- Demonstrated proficiency with workforce management software and CRM platforms
- Experience developing and tracking KPIs such as resolution time, CSAT, and SLA compliance
- Strong cross-functional communication skills for coordinating with sales, logistics, and IT teams
- Lean, Six Sigma, or ITIL certification preferred for process-improvement-focused roles
Service Operations Manager Jobs in Indiana: Frequently Asked Questions
How do you become a service operations manager in Indiana?
Most service operations managers in Indiana enter through a combination of a bachelor's degree in business, operations, or a related discipline and progressive supervisory experience in service-oriented industries. Indiana does not require a state-issued license for this role. Earning a Lean or Six Sigma certification from a recognized provider, or an ITIL Foundation credential, significantly strengthens candidacy, particularly with Indiana's large manufacturing, healthcare, and logistics employers who prioritize process improvement expertise.
How much do service operations managers make in Indiana?
Service operations managers in Indiana earn a median of about $108,170 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $53,820 for the lowest 10% to over $248,610 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire service operations managers in Indiana?
Indiana service operations manager roles are posted by ABB, Wiese USA, and Indiana University and others right now, based on current listings on Migrate Mate as of November 2026. Indiana's concentration of Fortune 500 headquarters, large health systems, and global manufacturing operations means openings appear across multiple sectors and seniority levels throughout the year.
Which Indiana cities have the most service operations manager jobs?
Indianapolis, Evansville, and Fort Wayne have the most service operations manager openings in Indiana. Indianapolis dominates due to its concentration of corporate headquarters, health systems, and technology firms, while Fort Wayne's manufacturing and distribution base drives consistent demand there, and Evansville's regional healthcare and industrial employers sustain steady hiring in the southwest corner of the state.
Are there remote service operations manager jobs in Indiana?
Yes, but they are less common than in purely analytical roles because many service operations manager positions involve overseeing on-site teams, facility workflows, or in-person customer service functions. About 50% of service operations manager openings tied to Indiana are remote or hybrid as of November 2026, with remote options most often found in SaaS customer success operations and IT service management rather than field service or facilities-based roles.
How can I get hired as a service operations manager in Indiana with little or no experience?
The most realistic entry path is moving into the role from a team lead or senior specialist position within the same organization. Large Indiana employers like Cummins, Ascension Health, and Salesforce's Indianapolis operations regularly promote from within and run rotational or associate leadership programs that place high performers into operations management tracks. Building familiarity with service desk or CRM platforms and earning a Lean Yellow Belt or ITIL Foundation credential before applying gives early-career candidates a concrete edge over others with similar tenure.
Where can I find and apply to service operations manager jobs in Indiana?
You can find and apply to service operations manager jobs in Indiana on Migrate Mate, which lists current Indiana openings updated regularly. Search the listings for roles that match your industry background and experience level, then apply directly to the ones that fit.
See All 6 Service Operations Manager Jobs in Indiana
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