Service Operations Manager Jobs in New Jersey
Service Operations Manager jobs in New Jersey are consistently active, with strong demand across logistics, healthcare systems, financial services, and utilities, covering everything from entry-level operations coordinators moving into management to seasoned senior directors. The heaviest hiring concentrates in Newark, Jersey City, and Parsippany, where anchor employers like Prudential Financial, Cognizant, and Becton Dickinson maintain large operations and service delivery teams. The most in-demand specializations in New Jersey include IT service management, field service operations, and healthcare operations oversight. Find a role that fits below and apply directly.
Find JobsOverview
Showing 5 of 6+ Service Operations Manager jobs
Overview
Churchill Living is seeking a highly organized, hands-on Operations Manager to lead our customer service team at our Hawthorne, NJ headquarters. In this role, you'll oversee the day-to-day guest experience for our corporate housing clients, from reservation through move-out, and make sure every interaction reflects our commitment to responsive, professional service. The ideal candidate brings hospitality or service leadership experience, a strong operational mindset, and a genuine interest in building and developing a high-performing team.
Key responsibilities
- Lead, coach, and supervise the customer service team, including hiring, onboarding, training, and performance management
- Oversee daily service operations to ensure guest inquiries, requests, and issues are handled promptly and professionally
- Set and monitor service standards and performance metrics such as response times, resolution rates, and guest satisfaction
- Serve as the escalation point for complex guest and client concerns, resolving issues fairly and efficiently
- Coordinate closely with housekeeping, maintenance, sales, and accounting to ensure smooth move-ins, stays, and move-outs
- Manage team scheduling and coverage to meet guest and client needs, including after-hours support as applicable
- Identify process gaps and implement improvements, best practices, and clear procedures
- Work with vendors and service partners as needed to resolve guest issues and maintain service quality
- Ensure compliance with company policies and procedures and applicable regulations
- Prepare regular reports on team performance, service trends, and recommendations for improvement
Requirements
- 2 to 5 years of experience in operations or customer service management
- Experience leading a customer service or guest services team, ideally in hospitality, corporate housing, property management, or a related service industry
- Strong leadership and communication skills, with the ability to motivate a team and hold it accountable
- Excellent problem-solving skills and composure under pressure
- Ability to manage multiple priorities in a fast-paced environment
- Comfort with CRM, reservation, or property management software; proficiency with Microsoft Office
Join Churchill Living and help lead a team that makes every guest's stay feel seamless.
Job Type: Full-time
Pay: $70,000.00 - $90,000.00 per year
Work Location: In person
Overview
Churchill Living is seeking a highly organized, hands-on Operations Manager to lead our customer service team at our Hawthorne, NJ headquarters. In this role, you'll oversee the day-to-day guest experience for our corporate housing clients, from reservation through move-out, and make sure every interaction reflects our commitment to responsive, professional service. The ideal candidate brings hospitality or service leadership experience, a strong operational mindset, and a genuine interest in building and developing a high-performing team.
Key responsibilities
- Lead, coach, and supervise the customer service team, including hiring, onboarding, training, and performance management
- Oversee daily service operations to ensure guest inquiries, requests, and issues are handled promptly and professionally
- Set and monitor service standards and performance metrics such as response times, resolution rates, and guest satisfaction
- Serve as the escalation point for complex guest and client concerns, resolving issues fairly and efficiently
- Coordinate closely with housekeeping, maintenance, sales, and accounting to ensure smooth move-ins, stays, and move-outs
- Manage team scheduling and coverage to meet guest and client needs, including after-hours support as applicable
- Identify process gaps and implement improvements, best practices, and clear procedures
- Work with vendors and service partners as needed to resolve guest issues and maintain service quality
- Ensure compliance with company policies and procedures and applicable regulations
- Prepare regular reports on team performance, service trends, and recommendations for improvement
Requirements
- 2 to 5 years of experience in operations or customer service management
- Experience leading a customer service or guest services team, ideally in hospitality, corporate housing, property management, or a related service industry
- Strong leadership and communication skills, with the ability to motivate a team and hold it accountable
- Excellent problem-solving skills and composure under pressure
- Ability to manage multiple priorities in a fast-paced environment
- Comfort with CRM, reservation, or property management software; proficiency with Microsoft Office
Join Churchill Living and help lead a team that makes every guest's stay feel seamless.
Job Type: Full-time
Pay: $70,000.00 - $90,000.00 per year
Work Location: In person
See All 6 Service Operations Manager Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find JobsService Operations Manager Jobs by City in New Jersey
Where New Jersey roles are concentrated, by current openings.
Service Operations Manager Job Market in New Jersey
A snapshot from current New Jersey openings, updated as new roles post.
Who's Hiring
What New Jersey Employers Look For
The qualifications that appear most often in service operations manager jobs across New Jersey.
- Bachelor's degree in business administration, operations management, or a related field
- Three or more years of experience managing service teams or operations functions
- Demonstrated ability to lead cross-functional teams and meet service-level agreements
- Proficiency with service management platforms such as ServiceNow, Salesforce, or similar tools
- Strong analytical skills with experience using KPIs and dashboards to drive operational decisions
- PMP, ITIL Foundation, or Lean Six Sigma certification preferred by many New Jersey employers
Service Operations Manager Jobs in New Jersey: Frequently Asked Questions
How do you become a service operations manager in New Jersey?
Most service operations manager roles in New Jersey require a bachelor's degree in business, operations, or a related field, followed by several years of progressively responsible experience in service delivery or team leadership. New Jersey does not require a state-issued license for this role. Earning credentials such as ITIL Foundation, PMP, or Lean Six Sigma Green Belt significantly strengthens candidacy with the large financial, healthcare, and technology employers concentrated in the state.
How much do service operations managers make in New Jersey?
Service operations managers in New Jersey earn a median of about $173,690 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $77,350 for the lowest 10% to over $372,770 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire service operations managers in New Jersey?
Employers hiring service operations managers in New Jersey right now include Bogush, MUFG, and Kings, based on current listings on Migrate Mate as of September 2026. New Jersey's dense mix of Fortune 500 headquarters, major hospital networks, and logistics hubs means openings appear across a wide range of industries and company sizes.
Which New Jersey cities have the most service operations manager jobs?
West Caldwell, New Jersey, and Camden account for the most service operations manager openings in New Jersey. Newark and Jersey City draw volume from financial services firms, healthcare systems, and technology companies based in the greater New York metro corridor, while Parsippany and similar Morris County suburbs are home to pharmaceutical and professional services headquarters that run large domestic service operations.
Are there remote service operations manager jobs in New Jersey?
Yes, though availability varies by industry. About 40% of service operations manager openings tied to New Jersey are remote or hybrid as of September 2026, reflecting that while strategic and administrative duties can be done off-site, roles requiring direct oversight of field teams, facilities, or client-facing operations typically require an on-site or hybrid presence. Technology and financial services employers in New Jersey tend to offer the most remote flexibility.
How can I get hired as a service operations manager in New Jersey with little or no experience?
The most realistic path is moving into the role from an adjacent position such as operations analyst, customer service team lead, or service coordinator at a New Jersey employer. Large healthcare systems like RWJBarnabas Health and Atlantic Health System, as well as major logistics and tech firms in the state, regularly bring in operations associates and supervisors who grow into manager roles. Building familiarity with service management tools and pursuing an ITIL Foundation certificate provides a concrete credential edge for candidates without direct management experience.
Where can I find and apply to service operations manager jobs in New Jersey?
You can find and apply to service operations manager jobs in New Jersey on Migrate Mate, which lists current openings across the state. Search the available roles, identify the ones that match your experience and target industry, and apply directly to the positions that fit.
See All 6 Service Operations Manager Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find Jobs