Service Operations Manager Jobs in New Jersey
Service Operations Manager jobs in New Jersey are consistently active, with strong demand across logistics, healthcare systems, financial services, and utilities, covering everything from entry-level operations coordinators moving into management to seasoned senior directors. The heaviest hiring concentrates in Newark, Jersey City, and Parsippany, where anchor employers like Prudential Financial, Cognizant, and Becton Dickinson maintain large operations and service delivery teams. The most in-demand specializations in New Jersey include IT service management, field service operations, and healthcare operations oversight. Find a role that fits below and apply directly.
Find JobsOverview
Showing 4 of 6+ Service Operations Manager jobs
Job Description
Johnson Controls is a global leader in smart, healthy and sustainable buildings, working to reimagine the performance of buildings to serve people, places and the planet. Join a team that values meaningful work, collaboration, and opportunities to develop your skills while supporting customers across a wide range of industries.
Role Overview
As a Security Service Manager, you will lead security service operations across multiple locations, ensuring high-quality delivery, strong customer relationships, and reliable service performance. You will manage contracts, coordinate teams, track key performance metrics, and help ensure our security solutions are delivered safely, efficiently, and in line with customer expectations.
Key Responsibilities
Oversee security service operations across assigned locations and ensure consistent service delivery.
Build strong customer relationships through direct communication, active engagement, and tailored support.
Manage service contracts and ensure compliance with service level agreements (SLAs).
Track KPIs and service performance matrices, and respond promptly to service issues or disruptions.
Lead, mentor, and support security personnel through coaching, training, and day-to-day guidance.
Develop practical plans to improve service delivery, operational efficiency, and customer satisfaction.
Coordinate technician work oversight and service ticket management to keep work moving effectively.
Monitor budgeting and financial forecasting for the security service function.
How You Will Do It
Own service outcomes with accountability, safety, and integrity by following security protocols, resolving issues quickly, and escalating risks without delay.
Stay close to the work and close to the customer by conducting site assessments, reviewing daily operations, and understanding the real issues affecting service quality.
Use KPIs, service performance data, and service ticket trends to drive continuous improvement through clear follow-up, practical problem-solving, and candid communication.
Work as one team by collaborating with internal partners, clients, law enforcement, and emergency services to support a coordinated security approach.
Balance service excellence with cost awareness by using data, planning, and financial forecasting to support effective decision-making.
Develop people through trust, coaching, and clear expectations so the team can perform confidently in a fast-paced service environment.
Qualifications
3-5 years of experience in a security supervisory role or equivalent.
Strong understanding of security systems and technologies.
Excellent leadership and people management skills with the ability to motivate and develop a team.
Strong verbal and written communication skills, with the ability to work effectively with clients and stakeholders.
Ability to work under pressure and make sound decisions in emergency situations.
Relevant qualifications in security management or a related field.
Nice to Have
Certification in security management such as CPP or PSP.
Experience in a corporate environment with a focus on facilities management.
Why Join Us
Competitive salary.
Paid vacation, holidays, and sick time.
Comprehensive benefits package including medical, dental, and vision care available day one.
Extensive product and on-the-job/cross-training opportunities with outstanding resources.
Encouraging and collaborative team environment.
Dedication to safety through our Zero Harm policy.
At Johnson Controls, we believe in doing well by doing good and in creating an environment where diverse perspectives are valued. If you are ready to lead security service operations with purpose, we encourage you to apply.
HIRING SALARY RANGE: $105K-$154K (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
Job Description
Johnson Controls is a global leader in smart, healthy and sustainable buildings, working to reimagine the performance of buildings to serve people, places and the planet. Join a team that values meaningful work, collaboration, and opportunities to develop your skills while supporting customers across a wide range of industries.
Role Overview
As a Security Service Manager, you will lead security service operations across multiple locations, ensuring high-quality delivery, strong customer relationships, and reliable service performance. You will manage contracts, coordinate teams, track key performance metrics, and help ensure our security solutions are delivered safely, efficiently, and in line with customer expectations.
Key Responsibilities
Oversee security service operations across assigned locations and ensure consistent service delivery.
Build strong customer relationships through direct communication, active engagement, and tailored support.
Manage service contracts and ensure compliance with service level agreements (SLAs).
Track KPIs and service performance matrices, and respond promptly to service issues or disruptions.
Lead, mentor, and support security personnel through coaching, training, and day-to-day guidance.
Develop practical plans to improve service delivery, operational efficiency, and customer satisfaction.
Coordinate technician work oversight and service ticket management to keep work moving effectively.
Monitor budgeting and financial forecasting for the security service function.
How You Will Do It
Own service outcomes with accountability, safety, and integrity by following security protocols, resolving issues quickly, and escalating risks without delay.
Stay close to the work and close to the customer by conducting site assessments, reviewing daily operations, and understanding the real issues affecting service quality.
Use KPIs, service performance data, and service ticket trends to drive continuous improvement through clear follow-up, practical problem-solving, and candid communication.
Work as one team by collaborating with internal partners, clients, law enforcement, and emergency services to support a coordinated security approach.
Balance service excellence with cost awareness by using data, planning, and financial forecasting to support effective decision-making.
Develop people through trust, coaching, and clear expectations so the team can perform confidently in a fast-paced service environment.
Qualifications
3-5 years of experience in a security supervisory role or equivalent.
Strong understanding of security systems and technologies.
Excellent leadership and people management skills with the ability to motivate and develop a team.
Strong verbal and written communication skills, with the ability to work effectively with clients and stakeholders.
Ability to work under pressure and make sound decisions in emergency situations.
Relevant qualifications in security management or a related field.
Nice to Have
Certification in security management such as CPP or PSP.
Experience in a corporate environment with a focus on facilities management.
Why Join Us
Competitive salary.
Paid vacation, holidays, and sick time.
Comprehensive benefits package including medical, dental, and vision care available day one.
Extensive product and on-the-job/cross-training opportunities with outstanding resources.
Encouraging and collaborative team environment.
Dedication to safety through our Zero Harm policy.
At Johnson Controls, we believe in doing well by doing good and in creating an environment where diverse perspectives are valued. If you are ready to lead security service operations with purpose, we encourage you to apply.
HIRING SALARY RANGE: $105K-$154K (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
See All 6 Service Operations Manager Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find JobsService Operations Manager Jobs by City in New Jersey
Where New Jersey roles are concentrated, by current openings.
Service Operations Manager Job Market in New Jersey
A snapshot from current New Jersey openings, updated as new roles post.
Who's Hiring
What New Jersey Employers Look For
The qualifications that appear most often in service operations manager jobs across New Jersey.
- Bachelor's degree in business administration, operations management, or a related field
- Three or more years of experience managing service teams or operations functions
- Demonstrated ability to lead cross-functional teams and meet service-level agreements
- Proficiency with service management platforms such as ServiceNow, Salesforce, or similar tools
- Strong analytical skills with experience using KPIs and dashboards to drive operational decisions
- PMP, ITIL Foundation, or Lean Six Sigma certification preferred by many New Jersey employers
Service Operations Manager Jobs in New Jersey: Frequently Asked Questions
How do you become a service operations manager in New Jersey?
Most service operations manager roles in New Jersey require a bachelor's degree in business, operations, or a related field, followed by several years of progressively responsible experience in service delivery or team leadership. New Jersey does not require a state-issued license for this role. Earning credentials such as ITIL Foundation, PMP, or Lean Six Sigma Green Belt significantly strengthens candidacy with the large financial, healthcare, and technology employers concentrated in the state.
How much do service operations managers make in New Jersey?
Service operations managers in New Jersey earn a median of about $173,690 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $77,350 for the lowest 10% to over $372,770 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire service operations managers in New Jersey?
Employers hiring service operations managers in New Jersey right now include OTIS, Hyatt, and Kings, based on current listings on Migrate Mate as of August 2026. New Jersey's dense mix of Fortune 500 headquarters, major hospital networks, and logistics hubs means openings appear across a wide range of industries and company sizes.
Which New Jersey cities have the most service operations manager jobs?
Ewing, Totowa, and Secaucus account for the most service operations manager openings in New Jersey. Newark and Jersey City draw volume from financial services firms, healthcare systems, and technology companies based in the greater New York metro corridor, while Parsippany and similar Morris County suburbs are home to pharmaceutical and professional services headquarters that run large domestic service operations.
Are there remote service operations manager jobs in New Jersey?
Yes, though availability varies by industry. About 0% of service operations manager openings tied to New Jersey are remote or hybrid as of August 2026, reflecting that while strategic and administrative duties can be done off-site, roles requiring direct oversight of field teams, facilities, or client-facing operations typically require an on-site or hybrid presence. Technology and financial services employers in New Jersey tend to offer the most remote flexibility.
How can I get hired as a service operations manager in New Jersey with little or no experience?
The most realistic path is moving into the role from an adjacent position such as operations analyst, customer service team lead, or service coordinator at a New Jersey employer. Large healthcare systems like RWJBarnabas Health and Atlantic Health System, as well as major logistics and tech firms in the state, regularly bring in operations associates and supervisors who grow into manager roles. Building familiarity with service management tools and pursuing an ITIL Foundation certificate provides a concrete credential edge for candidates without direct management experience.
Where can I find and apply to service operations manager jobs in New Jersey?
You can find and apply to service operations manager jobs in New Jersey on Migrate Mate, which lists current openings across the state. Search the available roles, identify the ones that match your experience and target industry, and apply directly to the positions that fit.
See All 6 Service Operations Manager Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find Jobs